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The Cookie Connection leases storefront space in Mattydale
SALINA — The Cookie Connection, a gluten-free bakery, recently leased 5,200 square feet of retail storefront space in the K-Mart Plaza at 2803 Brewerton Road in the Mattydale area of the town of Salina. William Evertz and Christopher Savage of Cushman & Wakefield/Pyramid Brokerage Company brokered this lease transaction, according to a release from the […]
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SALINA — The Cookie Connection, a gluten-free bakery, recently leased 5,200 square feet of retail storefront space in the K-Mart Plaza at 2803 Brewerton Road in the Mattydale area of the town of Salina.
William Evertz and Christopher Savage of Cushman & Wakefield/Pyramid Brokerage Company brokered this lease transaction, according to a release from the real-estate firm. Financial terms were not provided.
On its website, the Cookie Connection describes itself as “a family owned business started by two sisters catering to the needs of people who suffer from Celiac Disease, Autism Spectrum Disorder, ADHD, gluten intolerance/allergies, auto immune disorders or people just wishing to avoid the issues associated with ingesting gluten.” The business says it is certified gluten-free by the Celiac Sprue Association. The majority of its products are available dairy-free as well.
The website says Cookie Connection is currently located at 705 Park Ave. in Syracuse.
Brown & Brown Insurance to pay dividend in mid-August
Brown & Brown, Inc. (NYSE: BRO), the Florida–based parent of Syracuse–based Brown & Brown Empire State, recently announced that its board of directors has declared a regular quarterly cash dividend of 7.5 cents per share. The dividend is payable on Aug. 15 to shareholders of record on Aug. 8, the insurance agency said in a
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Brown & Brown, Inc. (NYSE: BRO), the Florida–based parent of Syracuse–based Brown & Brown Empire State, recently announced that its board of directors has declared a regular quarterly cash dividend of 7.5 cents per share.
The dividend is payable on Aug. 15 to shareholders of record on Aug. 8, the insurance agency said in a news release.
Brown & Brown, through its subsidiaries, offers a broad range of insurance products and related services. The firm generated revenue of $501.5 million during the first quarter of 2018, nearly 8 percent higher than the $465 million generated in the year-earlier quarter.
Brown & Brown Empire State is headquartered at 500 Plum St. in Syracuse’s Franklin Square area. It also has offices in Vestal, Rome, and Clifton Park, according to the firm’s website.
Boys & Girls Clubs of Syracuse formally re-opens, dedicates Shonnard Street Club gym
SYRACUSE — The Boys & Girls Clubs of Syracuse held a formal grand re-opening and dedication of its Shonnard Street Club gym on July 16. The facility, called Eaton Crouse-Hinds Division Gymnasium, is located at 201 Shonnard St. The Eaton Crouse-Hinds Charitable Fund, which has offered financial support to Boys & Girls Clubs of Syracuse
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SYRACUSE — The Boys & Girls Clubs of Syracuse held a formal grand re-opening and dedication of its Shonnard Street Club gym on July 16.
The facility, called Eaton Crouse-Hinds Division Gymnasium, is located at 201 Shonnard St.
The Eaton Crouse-Hinds Charitable Fund, which has offered financial support to Boys & Girls Clubs of Syracuse for several years, provided a donation to help fund the remodeling project for the gym at the Shonnard Street Club, according to a news release from the Boys & Girls Clubs.
The Eaton Crouse-Hinds Division Gymnasium “will offer youth and teens the opportunity to participate in healthy lifestyles and recreational programs to improve club members’ knowledge of healthy habits, good nutrition, and physical fitness and strengthen their ability to interact positively with others and engage in healthy relationships,” the release stated.
Syracuse men’s basketball coach Jim Boeheim and wife Juli were on hand to help with the grand re-opening and gym dedication.
Some recent tweets that came across the @cnybj Twitter feed, offering various small business, marketing, tech/social media, HR, and career tips. SBA @SBAgovKnowing your customer is a vital part of effectively selling your product or service. Launch SBA’s free online training for tools and resources to understand your customer and increase sales — http://ow.ly/4L8130l0ATr Thomas
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Some recent tweets that came across the @cnybj Twitter feed, offering various small business, marketing, tech/social media, HR, and career tips.
SBA @SBAgov
Knowing your customer is a vital part of effectively selling your product or service. Launch SBA’s free online training for tools and resources to understand your customer and increase sales — http://ow.ly/4L8130l0ATr
Thomas Fimian @ThomasFimian
Make sure you don’t fall for these 5 common #smallbiz #accounting mistakes: http://xsoc.so/7698B7
SCORE Mentors @SCOREMentors
5 tips to get your #smallbiz #cashflow under control – and avoid a financial crunch. Learn more → http://ow.ly/oHlw30l0Sej @SmallBizBrian
NFIB @NFIB
Check out our infographic showing 9 ways #smallbusiness owners are benefitting from reduced red tape thanks to #TaxReform: https://www.nfib.com/content/resources/homepage/infographic-small-business-tax-reform-highlights/
Mitch Mitchell @Mitch_M
7 Ways You Should Be Thinking About #Money And Your Small Business
http://www.tlwallaccounting.com/blog/7-ways-you-should-be-thinking-about-money-and-your-small-business/ … #smallbusiness #finances #entrepreneurship
CktechSandi @cktechsandi
Video Marketing Tips Read More: https://buff.ly/2FuYfEJ #marketing #VideoMarketing
Mitch Carson @mitchcarson7
“Make sure your business is creating a service experience so good that it demands loyalty.” ― Steve Maraboli
Wendy Weir @WWeirRelocation
Digital Marketing Tips To Grow Your Business! @cktechsandi https://buff.ly/2pRGZDD
Jim Marous @JimMarous
Is marketing rapidly approaching a post-technology world? http://bit.ly/2Nqetm8
Grant Cardone @GrantCardone
Sixty-four percent of consumers have made a purchase decision based on social media content.
Dave Ulrich @dave_ulrich
By getting more comfortable with discomfort, leaders are more likely to disrupt themselves or their organization before someone else does it to them. #HR
Mark C. Crowley @MarkCCrowley
We need new language to replace the highly misleading term, “Soft Skills.” Maybe change it to “Human effectiveness skills.” or “Interpersonal success skills?” Better yet, we should call them what they truly are: “Hard Skills!”
Byron Auguste @byron_auguste
Now more U.S. job openings (6.7M) than unemployed actively seeking jobs (6.35M). Perfect time to re-wire the labor market … to bring discouraged workers and overlooked talent off the sidelines into #career-path #jobs.
Hannah Morgan @careersherpa
Two Surefire Ways to Stand Out to Hiring Managers and Get the Job http://dld.bz/dSUFU by @GreatResume

History from OHA: Lee Brown Coye, The Master of Many Media
Lee Brown Coye was born in Syracuse, N.Y. on July 24, 1907, and lived his entire life in the Central New York area. He spent his early days in Tully, where his father, William, operated Coye’s Tearoom in the Hotel Slayton. The family moved to Syracuse when Lee was 17. When he was 21, in
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Lee Brown Coye was born in Syracuse, N.Y. on July 24, 1907, and lived his entire life in the Central New York area. He spent his early days in Tully, where his father, William, operated Coye’s Tearoom in the Hotel Slayton. The family moved to Syracuse when Lee was 17. When he was 21, in 1928, he married Ruth Carmody of Waverly, N.Y., two years his junior. They remained married until Lee’s death in 1981. Lee and Ruth had one son, Robert, born in 1932.
Mild-mannered, with a head full of red hair, Coye applied himself to art-related work, succeeding as a full-time professional artist in several media. He was almost entirely self-taught, taking only one night course in art, but was a perceptive student of nature and human anatomy. At first, Coye planned to become a children’s book illustrator, and in 1929, went to work in New York City. After the stock market crashed that October, Coye could not sell his children’s book illustrations, and returned to Cortland, to work as a sign painter. Along with sign painting, he began to concentrate on creating landscape paintings and murals.
He first rose to prominence in 1934 when the federal Public Works Administration hired him to paint a mural in the auditorium at the former, now-razed, Cazenovia High School. The subject of the first mural was the early settlement of Cazenovia. Likenesses of the founder, Colonel John Lincklean, and other early settlers, figured prominently in the painting, along with images of the first mill, first general store, local militia, Native Americans, and maple-syrup production. The local citizens were so impressed with his work, that they hired him to paint three additional murals that depicted Samuel de Champlain’s skirmish with Oneida Native Americans in 1615, the Erie Canal, and agriculture in Central New York during the 19th century.
Throughout Coye’s long art career, he portrayed a wide array of subjects in just as many media. He was not only a painter, illustrator, and muralist, but also a sculptor, photographer, and silversmith, as well as a model and diorama maker. His work ran the gamut from medical illustrations, advertising for the WSYR radio station, ghoulish drawings for horror and fantasy magazines, models of frontier towns and a colonial coffee house, sculptures of Don Quixote and Moby Dick, as well as paintings of the Central New York landscape.
In 1937, Coye won first prize for oil painting in the Associated Artists of Syracuse exhibit, and the following year, he won first prize for watercolor painting. The Syracuse Museum of Fine Arts, predecessor of the Everson Museum of Art, purchased Coye’s tempera painting, “Across the Street,” painted in 1938, for its permanent collection that same year. The scene depicts the red brick buildings on the corner of James and State Streets in Syracuse in the early 20th century. In 1939, the Metropolitan Museum of Art in New York City purchased a Coye watercolor titled, Dark House, painted in 1938, for its permanent collection.
As a history aficionado Lee Brown Coye recorded various historical scenes throughout his career. In 1940, he created a series of paintings depicting the American Civil War. He also painted scenes from New York’s colonial days and into the 19th century: Trading between the Dutch and the Indians, 1634; The Battle of Oriskany, 1777; and The Busy Corner, 1850. This last painting illustrated a section of Utica during the mid-19th century. In the 1940s, Coye also painted several historic scenes featuring the Erie Canal and railroads.
The 1940s also marked the beginning of Coye’s long practice of illustrating horror stories. He is perhaps best-known today for his spooky images and ghoulish figures. In 1944, Farrar & Rhinehart publishers awarded Coye a contract to illustrate an edition of mystery and horror stories, “Sleep No More: Twenty Masterpieces of Horror for the Connoisseur,” edited by August Derleth, an American writer and anthologist. When asked about illustrating the macabre, Coye replied, “I love horrific pictures.” Coye illustrated other Derleth horror anthologies: “Who Knocks and The Night Side,” as well as anthologies by two other horror story authors, H.P. Lovecraft and Manly Wade Wellman. From 1945 to 1952, Coye illustrated for Weird Tales, a fantasy and horror fiction pulp magazine founded in 1923. Coye’s “horrific pictures” appeared on the covers and on the inside pages of Weird Tales. His ghastly drawings appeared in books and magazines throughout the 1950s, 1960s, and 1970s, and he was presented with the World Fantasy Award for best artist in 1975 and 1976.
Coye also achieved recognition for his medical illustrations. Beginning in about 1946, a local surgeon asked Coye to create spontaneous drawings of an operation. He later took an anatomy course at Syracuse University to polish his skills. Two years later, Coye was spending considerable time conducting further research in dissecting and operating rooms and studying X-rays to draw illustrations of the human brain and nervous system. In an article that appeared in the October 1948 issue of American Artist, Ernest W. Watson credited Coye with “contributing to research work which may be of considerable importance in the understanding of diseases of the nervous system.”
At this time, the tireless and hard-working Coye also was teaching art classes at the Syracuse Museum of Fine Arts that were sponsored both by the museum and the City of Syracuse’s Adult Education Department. The courses were free to take, and Coye, “one of the outstanding artists of Syracuse,” taught oil and watercolor painting and drawing to adult students. Coye had been teaching art courses through this program since 1938.
A prolific artist, utilizing his skills to create medical art, advertising, book & magazine illustrations, outdoor signs, and traditional paintings, as well as to teach other budding artists, Coye positioned himself to earn a good living from the art profession. He stated in the 1948 American Artist article, “[B]y the use of our talents in an unrestricted, creative field, here is an opportunity with unlimited possibilities for those who are inclined to put in the necessary effort to be successful at it.”
By the late 1950s, Coye was selling his artwork on the installment plan. For anyone craving an original Lee Brown Coye painting, and who could not afford to immediately pay the full price of between $50 and $250 (that would equate to $435 to $2,200 today), Coye offered his customers the opportunity to finance their purchases with installment payments. Local citizens had been able to buy products on the installment plan for many years and now they could buy Coye’s art in much the same manner. Coye deplored what he described as the “snob system” of purchasing art. “Too much art is bought by the well-to-do who are pressured into it or led to believe it’s fashionable to own originals,” he said in a 1958 Syracuse Herald Journal article. Coye strongly believed that a creative person had the obligation to make his or her art as widely available as possible. He suggested that his installment plan would break down psychological barriers that kept customers of modest wealth from buying and enjoying his art. Coye was well aware of criticism from other artists who proclaimed him too commercial in his approach to distributing his art, but he felt compelled to create some art (practically anything but portraits) and sell it to the “common folk.”
Coye moved from Syracuse to Hamilton in 1959 when he took a job with Sculptura, Inc., a small company housed in the former Hamilton Railroad Depot on Milford Street in Hamilton. Utilizing a casting process that allowed metal to be cast in thin, light layers, Sculptura reproduced ancient sculptures and bas reliefs originally created in Africa, the Middle East, and Indochina. Sculptura hired Coye to repair casting molds used in the process and also to oversee fabrication of the company’s reproductions. Although Sculptura only lasted for five years, closing in 1964, the company generated molds for over 100 sculptures and bas reliefs, which, in turn, were used to mass produce duplicate sculptures and bas reliefs.
Along with working at Sculptura, Inc., Coye continued creating his other artwork in Hamilton and set up an art studio above a bakery. Among the smells of freshly baked bread and pastries, he recorded life in the village and surrounding area, and became known as the “artist of Hamilton.” Coye lived and created artwork in Hamilton until his death on Sept. 5, 1981. He displayed his work in several area venues: libraries, colleges and universities, and museums.
Anyone familiar with Lee Brown Coye’s artwork realizes that he was a very eclectic artist whose work is hard to categorize. Gordon F. Muck, art critic for the Post-Standard newspaper, described Coye in the 1960s as being “steeped in the history of the region, [with] his paintings show[ing] a love for the poetic qualities of our past heritage,” and displaying “both the stylization of Charles Burchfield and the stark realism of Edward Hopper.”
As an artist, Lee Brown Coye bridged the gap between his artistic flair and aptitude, and the sometimes hard reality that many artists face of successfully making a living as a full-time, professional artist. He certainly should be viewed as an encouraging antecedent to all aspiring professional artists of current and future generations. His artistic legacy lives on in the collections of the Everson Museum of Art, SUNY Morrisville, SUNY Oswego, Colgate University, Syracuse University, and the Onondaga Historical Association. He is a testament to artistic ability, love of community, and business acumen, all characteristics that served him well and now benefit the Central New York region. ν
Thomas Hunter is curator of museum collections at the Onondaga Historical Association (OHA) (www.cnyhistory.org), located at 321 Montgomery St. in Syracuse.
CNY jobless rates fall in June, but not all areas gain positions
Unemployment rates in the Syracuse, Utica–Rome,Watertown Fort Drum, Binghamton, Ithaca, and Elmira regions all declined in June compared to a year ago, but only half of these six Central New York areas gained jobs in the period. The Syracuse, Watertown–Fort Drum, and Ithaca regions gained jobs between June 2017 and this past June. However, the Utica–Rome, Binghamton,
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Unemployment rates in the Syracuse, Utica–Rome,Watertown Fort Drum, Binghamton, Ithaca, and Elmira regions all declined in June compared to a year ago, but only half of these six Central New York areas gained jobs in the period.
The Syracuse, Watertown–Fort Drum, and Ithaca regions gained jobs between June 2017 and this past June. However, the Utica–Rome, Binghamton, and Elmira areas shed positions in the same period.
That’s according to the latest monthly jobs data and unemployment rate reports that the New York State Department of Labor issued on July 19 and 24.
Regional unemployment rates
The jobless rate in the Syracuse area fell to 4.4 percent in June from 5.0 percent in June 2017, the unemployment rate in the Utica–Rome region slipped to 4.5 percent from 4.9 percent, and the jobless rate in the Watertown–Fort Drum area declined to 4.8 percent from 5.5 percent in the same period.
The unemployment rate in the Binghamton region decreased to 4.8 percent in June from 5.5 percent in June 2017, the jobless rate in the Ithaca area fell to 4.2 percent from 5.0 percent, and the unemployment rate in the Elmira region dipped to 4.9 percent from 5.4 percent in the same 12-month timeframe.
Elmira’s 4.9 percent jobless rate was the highest among New York state’s metro areas in June, while the 3.8 percent unemployment rates in the Glens Falls and Nassau-Suffolk regions were the lowest.
The local unemployment-rate data isn’t seasonally adjusted, meaning the figures don’t reflect seasonal influences such as holiday hires.
The jobless rates are calculated following procedures prescribed by the U.S. Bureau of Labor Statistics, the state Labor Department said.
June jobs numbers
The Ithaca region led all Central New York and New York state metro areas with 3.2 percent total job growth in the last year. The region picked up 2,000 positions between June 2017 and this past June.
The Syracuse area gained 3,200 jobs in the past year, a 1 percent gain, and the Watertown–Fort Drum region gained 300 jobs, an increase of 0.7 percent, in the same period.
Among the regions shedding jobs in the past 12 months, the Utica–Rome metro area lost 400 jobs (a decline of 0.3 percent), the Binghamton region shed 300 positions (a 0.3 percent fall), and the Elmira area lost 400 jobs (a 1.1 percent decrease).
New York state as a whole gained more than 133,000 jobs, an increase of 1.4 percent, in the last year. The state economy gained more than 15,000 jobs, a 0.2 percent rise, in the past month, the labor department said.
Jefferson County hotel occupancy rate rises more than 6 percent in June
WATERTOWN— Hotels in Jefferson County were fuller in June compared to a year ago, continuing a long string of monthly occupancy increases, according to a recent report. The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county rose 6.1 percent to 61.9 percent in June from 58.3 percent in the
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WATERTOWN— Hotels in Jefferson County were fuller in June compared to a year ago, continuing a long string of monthly occupancy increases, according to a recent report.
The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county rose 6.1 percent to 61.9 percent in June from 58.3 percent in the year-prior month, according to STR, a Tennessee–based hotel market data and analytics company. It was the 11th consecutive month in which Jefferson County’s occupancy rate increased. Through the first six months of 2018, the occupancy rate was up 8.6 percent to 47.9 percent.
Revenue per available room (RevPAR), a key industry indicator that measures how much money hotels are bringing in per available room, increased 7.4 percent to $60.89 in June from $56.67 in June 2017. Jefferson County’s RevPAR has also gained 11 months in a row. Year to date through June, the county’s RevPAR was up 9.3 percent to $43.19.
Average daily rate (or ADR), which represents the average rental rate for a sold room, edged up 1.2 percent to $98.40 in June from $97.21 a year earlier, per STR. Jefferson County’s ADR is up 0.6 percent year to date to $90.15.
Binghamton gets $20M state grant for sewage treatment plant project
BINGHAMTON — The Binghamton-Johnson City sewage-treatment plant needs “reconstruction and rehabilitation” work, and the City of Binghamton will use a $20 million state grant to help pay for the work. This funding supports a $5 million grant previously awarded under the same program the office of Gov. Andrew Cuomo announced July 18. The state awarded
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BINGHAMTON — The Binghamton-Johnson City sewage-treatment plant needs “reconstruction and rehabilitation” work, and the City of Binghamton will use a
$20 million state grant to help pay for the work.
This funding supports a $5 million grant previously awarded under the same program the office of Gov. Andrew Cuomo announced July 18.
The state awarded the funding through the Water Infrastructure Improvement Act. The money is part of Cuomo’s
$2.5 billion Clean Water Infrastructure Act of 2017, his office said in a news release.
Tropical Storm Lee and other flood events the same year “inundated” the plant in 2011, resulting in a total loss of treatment from the plant. It provides wastewater treatment for the City of Binghamton, the Village of Johnson City, and portions of the surrounding towns.
The $25 million grant award, combined with the interest-free and low-cost financing received through the state Environmental Facilities Corporation, will save ratepayers $134 million, Cuomo’s office said. The total estimated project cost is $330 million.
“For years, we’ve strongly advocated for additional state and federal funds for one of this region’s largest infrastructure projects,” Binghamton Mayor Richard David said in Cuomo’s release. “This is a culmination of those efforts. These grant funds will go directly to capital-project costs, which will reduce the burden on local ratepayers. I don’t believe the City has ever received a grant award of this size.”

Operation Oswego County presents entrepreneur award to Dr. Padma Ram
OSWEGO — Operation Oswego County (OOC), at its annual meeting in June, presented the 2018 Dee Heckethorn Entrepreneur Award to Dr. Padma Ram. The award was in recognition and appreciation of “exceptional entrepreneurial spirit, creativity, and dedication to fostering the growth and development” of Dr. Padma Ram Medical Services, LLC, an internal-medicine practice, the OOC
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OSWEGO — Operation Oswego County (OOC), at its annual meeting in June, presented the 2018 Dee Heckethorn Entrepreneur Award to Dr. Padma Ram.
The award was in recognition and appreciation of “exceptional entrepreneurial spirit, creativity, and dedication to fostering the growth and development” of Dr. Padma Ram Medical Services, LLC, an internal-medicine practice, the OOC said in a news release.
The practice includes a primary care practice and an urgent-care facility located in the city of Oswego. The OOC said it honored Dr. Ram for the following attributes and achievements:
• having more than 37 years in medical practice
• starting her business in 2000 and launching a major expansion in 2013 by acquiring a 26,000-square-foot building
• growing employment by 95 percent to 35 jobs
• serving a combined 17,000 patients in 2017
• being recognized for an SBA Small Business Excellence Award in 2018
• maintaining vision, commitment, and a focus on delivering quality health-care services and operating a successful business in Oswego County.
5 Ways to Coach Your Sales Staff Like a Winning Sports Team
Sales is a highly competitive field. People who sell for a living often face many rejections before receiving a “yes.” Coaching can be helpful to struggling salespeople, as shown by a recent Forbes article that reported many salespeople who quit cited a lack of coaches and mentors as one of the top reasons they bolted.
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Sales is a highly competitive field. People who sell for a living often face many rejections before receiving a “yes.”
Coaching can be helpful to struggling salespeople, as shown by a recent Forbes article that reported many salespeople who quit cited a lack of coaches and mentors as one of the top reasons they bolted. Some in sales management see their role as being comparable to a sports team coach, given the attributes required to drive success in sales and sports are similar. They include encouraging a positive attitude, motivating, presenting a clear strategy, insisting on dedication, and breeding consistent winning habits.
As a sales leader, you will often find your people looking to you for wisdom, direction, and reassurance. Therefore, you need a coaching process that takes time to build up in the people who make up your talent pool. You need to look beyond what they can do today and help them realize what’s possible tomorrow.
Improvement in sales teams starts with how effectively sales managers coach their teams while emphasizing a competitive mindset.
Here are five ways sales leaders can improve the coaching of their sales teams and thus facilitate more team success — much like a sports coach looks for ways to lead his or her team to more wins.
1. Identify weaknesses
Sales leaders must keep their eyes and ears open to find areas that need improvement. This information may come from a customer or vendor, a performance review, or observations from a colleague. Regardless of the source, always assess different opportunities for coaching and improvement.
2. Establish desired results
This requires a leader to describe to salespeople the gap between what they are currently doing and what they should be doing. Associate an identifiable action with all the steps in between. When you outline the process up front, your team member can envision well-defined results.
3. Provide resources
For the coaching process to be successful, you must clear away obstructions and make the appropriate resources available: time, money, equipment, training, upper management buy-in, and support. Most importantly, your salespeople must commit to the process and want to achieve the results.
4. Practice, practice, and observe implementation
Better results require new behavior, which won’t come overnight. Once you have the resources in place and you’ve explained and demonstrated the desired skill, it’s time for the team members to implement it. They must sharpen the behavior with the help of a coach. Practice allows the coach to identify strengths and opportunities for improvement while witnessing the skill in real-time.
5. Use effective follow-up
Many training sessions have gone for naught when there was no follow-up and new ways toward success were forgotten. Remember as a sales leader that your goal is to effect a behavioral change. Coaching is a process, and it never really ends. The next step is follow-up — regular intervals to review results. And when your salespeople reach goals, take time to acknowledge and celebrate them.
As a sales leader, you just can’t settle for telling your team what they should do. You need a process for coaching them to achievement. It gives you a framework to accommodate an individual’s unique personality through small adjustments.
Lance Tyson (www.tysongroup.com) is president and CEO of Tyson Group, a sales training, coaching and consulting company. He is the author of “Selling is an Away Game: Close Business and Compete in a Complex World.”
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