Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.
Hobby Lobby boosts full-time minimum wage to $13 per hour
Hobby Lobby Stores, Inc., which operates a store in New Hartford in the Hannaford Plaza on Commercial Drive, recently increased its minimum wage to $13
Berkshire Hills’ Q1 profit rises, boosted by Rome acquisition
PITTSFIELD, Mass. — Nearly a year after Berkshire Hills Bancorp, Inc. (NASDAQ: BHLB) closed on the acquisition of Rome Bancorp, the deal continues to boost
NORWICH — Profit fell slightly in the first quarter at NBT Bancorp (NASDAQ: NBTB), but the good news outweighs the bad at the Norwich–based banking
Oneida Financial profit rises almost 42 percent
ONEIDA — Across-the-board increases in interest income, non interest income, and investment gains, coupled with a decreased provision for loan losses, produced a strong first
BCI invests in new equipment for Empire State Container
DeWITT — Buckeye Corrugated, Inc. (BCI) has packed Empire State Container with new equipment since acquiring the DeWitt box manufacturer in July. “They got right to work as soon as they got in here,” says Empire State Container Division President James Trombino, who had been the company’s CEO and co-owner before BCI purchased it. “They’ve
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DeWITT — Buckeye Corrugated, Inc. (BCI) has packed Empire State Container with new equipment since acquiring the DeWitt box manufacturer in July.
“They got right to work as soon as they got in here,” says Empire State Container Division President James Trombino, who had been the company’s CEO and co-owner before BCI purchased it. “They’ve really kept their word on improving the business. The quality and capability of what we can do now is just terrific.”
BCI, which is based in Akron, Ohio, has invested in just over $3 million worth of equipment at Empire State Container’s 60,000-square-foot manufacturing facility at 151 Midler Park Drive, Trombino says. Those investments include purchasing two new machines to replace older equipment.
One of the machines, a die cutter, operates twice as quickly as Empire State Container’s old die cutter, according to Trombino. One person can run the new machine, while the old one required four workers.
The other new machine, a folder-gluer, can be set up in five minutes and can produce 20,000 to 25,000 boxes in an hour, Trombino says. It replaces equipment that required 15 minutes to 20 minutes to set up and could create 5,000 to 10,000 boxes every hour.
The setup time is important because, as a custom box shop, Empire State Container sets up the equipment as many as 30 to 60 times every day, according to Trombino.
In addition to the new machines, BCI installed roller conveyors throughout Empire State Container’s facility. The building previously had a limited conveyor system, and workers primarily used pallet jacks and factory trucks to move materials, Trombino says.
BCI also signed off on leasing a fleet of five new tractor-trailer trucks to replace five older trucks, according to Trombino. The new trucks, leased from Ryder, use less fuel.
“They’re 25 percent more fuel efficient,” Trombino says. “That’s a big number.”
Purchase history
The capital investments started about three months after BCI acquired Empire State Container, according to Trombino. Installation of the new equipment took another four months, and work finally wrapped up in March, he says.
BCI, which has locations in eight states, purchased Empire State Container from Trombino and his co-owner, Sydney Tenenbaum, in July in an all-cash deal. The companies did not disclose the financial terms of the acquisition.
Tenenbaum remains with Empire State Container as its vice president. Tenenbaum plans to retire, but will likely not be acting on those plans for another few years, Trombino says.
Trombino plans to stay with the company for at least five years before retiring. BCI typically keeps a company’s leadership after acquisitions, he adds.
“That’s basically how they structure their business,” Trombino says. “They keep the management in place and keep the same name.”
One other change that unfolded after BCI acquired Empire State Container was the consolidation of Empire State Container and its subsidiary, T&T Packaging — which BCI also acquired. T&T had operated in 26,000 square feet of space at 121 Dwight Park Circle in Geddes until December, when BCI moved its operations to the facility at Midler Park Drive.
T&T had handled labor-intensive work like erecting boxes on pallets or packing boxes for clients, according to Trombino. Its lease had expired in Geddes, he says.
“It was perfect timing,” he says. “Our lease was up. We merged it into this plant.”
Empire State Container has more than 700 customers, Trombino says. About 80 percent of its business is with clients in New York State, but it also works with clients in Pennsylvania, Vermont, and Canada, he says.
Empire State Container currently employs 75 workers at 151 Midler Park Drive, down from a combined 85 employees at Empire State Container and T&T at the time of BCI’s purchase. The staff reductions are a result of increased efficiency thanks to the new equipment, Trombino says. Empire State Container had been running three shifts but is now down to two, with room to increase production, he says.
Trombino declined to share Empire State Container’s annual revenue, but says the company projects 10 percent revenue growth in 2012.
Future plans
Empire State Container is at the beginning of a three-year lease on the facility at 151 Midler Park Drive, a building Trombino owns. However, BCI officials would like to move the DeWitt company to a larger home with 100,000 square feet to 150,000 square feet of space, Trombino says.
“They’ve really maxed out this building,” he says.
Any move is contingent on BCI finding a suitable facility for Empire State Container, according to Trombino. The company is looking for a building within a 50-mile radius of its current facility, and Onondaga County is helping it search for a new location close to home, he says.
Company officials are considering a two-year time frame for the move, although no timeline has been firmly set, according to Trombino. If a move does take place, operations would be transferred gradually from the Midler Park Drive facility to the new location, he says.
St. Joe’s expansion is ‘latest and greatest,’ NY health commissioner says
SYRACUSE — A new expansion at St. Joseph’s Hospital Health Center will incorporate recent advances in hospital design, according to the commissioner of the New York State Department of Health. “What they’re building here takes advantage of all the latest and greatest finds of how to build smartly in a health-care setting,” says Dr. Nirav
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SYRACUSE — A new expansion at St. Joseph’s Hospital Health Center will incorporate recent advances in hospital design, according to the commissioner of the New York State Department of Health.
“What they’re building here takes advantage of all the latest and greatest finds of how to build smartly in a health-care setting,” says Dr. Nirav Shah, the state Department of Health’s commissioner. “This is an example of understanding what the community needs.”
Shah was in Syracuse April 20 for a groundbreaking ceremony at the corner of East Laurel Street and Prospect Avenue that launched a new phase of construction at St. Joseph’s, the city’s second-largest hospital by number of beds. The new effort will add 181,100 square feet of space to the hospital’s facilities and carries a price tag of $140 million.
The project will add operating rooms, a perianesthesia care unit, intensive-care units, private patient rooms, family waiting areas, and a central sterile unit, which is the area of the hospital that sterilizes and distributes equipment.
The expansion’s surgical suite will have 14 operating rooms, two more than the hospital’s current suite. Its perianesthesia care unit will offer 25 patient beds, up from 16 in the hospital’s current facilities. It will be able to handle 14,000 patients per year, up from 10,500.
The project will add 72 private patient rooms that are slated to take the place of 36 semi-private rooms the hospital currently uses. And the expansion will have 38 private rooms in its medical and surgical intensive-care units.
“When you have rooms with more than one patient, infections and many other issues are out there,” Shah says. “When you build new infrastructure such as this, it can transform the safety of care that’s delivered. That kind of knowledge has evolved over the years in hospital construction.”
The new expansion is the final piece of a multiyear project. St. Joseph’s completed work in 2008 on the project’s first phase, a $45 million undertaking that included a new parking garage, a medical office building, a pedestrian bridge, and a new lobby.
Earlier this year, the hospital wrapped up another portion of the project, finishing a 140,000-square-foot emergency services building that included an emergency department, psychiatric emergency unit, and data center. That expansion phase cost
$80 million, and the new emergency department opened Feb. 1.
The emergency-services building is driving the hospital to complete the final 181,100-square-foot expansion as soon as possible, St. Joseph’s President and CEO Kathryn Ruscitto says.
“Since we’ve opened our emergency room, we’ve just seen a tremendous increase in business,” she says. “This project is a tremendous companion to that. The sooner we can get it done, the better.”
The emergency department has seen 15 percent more patients so far in 2012 than it saw to the same point last year, according to the hospital. It is on pace to receive 65,000 to 70,000 visits in 2012.
Ruscitto wants the newly started construction, which is officially slated for completion in 2014, to be finished 14 to 18 months from now, she says. Hayner Hoyt Corp. of Syracuse is the project’s general contractor, and King + King Architects, LLP of Syracuse designed it.
The final phase of work will also add green space and lighting to the north end of the St. Joseph’s campus. Designs call for a greenway connection to North Side businesses.
“We’re actually going to have a patient park that connects to the community,” Ruscitto says. “We’re going to build staircases that go down on the side of the campus that faces the restaurants. Our goal is that this be a very vibrant area.”
St. Joseph’s is financing the multiyear expansion using $177 million in bonding from Onondaga County, along with financing from hospital fundraising and cash reserves. It is also using a $2.5 million economic-development grant from New York State’s Regional Economic Development Council Initiative.
The project has numerous economic-development benefits, according to Kenneth Adams, president, CEO, and commissioner of Empire State Development, who also attended the groundbreaking on April 20.
“Looking at health care across the state, there are not many facilities that have this [level of] expansion,” he says. “As they develop new capacity, they compete and gain the capacity to attract leading physicians.”
St. Joseph’s estimates that the final expansion will require it to add 150 new health-care positions. Construction will require 400 new long-term construction jobs, according to the hospital.
St. Joseph’s Hospital Health Center is a nonprofit affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis. It is a 431-bed hospital and health-care system that serves Onondaga County and 15 surrounding counties. It generated $525 million in revenue in 2011, a year in which it had 26,317 inpatient visits, 52,285 emergency-department visits, and over 606,000 outpatient encounters.
New owners of packaging firm set new goals to build on success
LYSANDER –– The new owners of Central Industrial Packaging Supply, Inc. (CIPS) plan to build on the company’s success and continue to expand. Scott Montagna, CIPS’ new president, says the company is looking for 5 percent to 10 percent revenue growth this year. He says CIPS’ sales grew to a record $5.4 million last year
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LYSANDER –– The new owners of Central Industrial Packaging Supply, Inc. (CIPS) plan to build on the company’s success and continue to expand.
Scott Montagna, CIPS’ new president, says the company is looking for 5 percent to 10 percent revenue growth this year. He says CIPS’ sales grew to a record $5.4 million last year from $4.8 million in 2010.
New ownership
A long-time employee of CIPS,
Montagna, purchased the company with his two partners Cheryl Latta and Thomas Trunko in January, after the firm’s founder and ex-owner Erick Halliday passed away last April.
CIPS, founded in 1982, is a packaging and distribution firm based in the town of Lysander. Besides designing and customizing packaging and shipping, the company also offers warehousing services, where it holds products temporarily for its customers before delivering them to “any destination the customers would like.”
Before he purchased the business, Montagna had been working at CIPS for 18 years. Serving as one of the company’s top sales representatives, Montagna was not only involved in the sales and marketing side of the business, but also all other aspects.
“I do [packaging] design work. I do delivery. I worked in the warehouse, trying to best design our warehouse to increase our production profitability,” he says.
Montagna’s partners, Latta, who had worked for the company for 14 years, and Trunko, who joined CIPS six years ago, now serve as vice presidents for the firm, says Montagna.
“The opportunity to buy a business … I personally always wanted to do it, so do Tom and Cheryl,” he says. “The most important thing is we love the employees that we work with.”
Montagna says the trio was in early negotiations to buy the business from the company’s ex-owner Halliday shortly before he passed. They felt Halliday always treated the employees like his family. So, to carry on Halliday’s legacy and keep the company strong, Montagna and his two partners decided to buy CIPS from Halliday’s family.
“His family was wonderful to us, and gave us the opportunity to work with them to continue the business. They let us show them that we could make the company profitable and do it without Erick’s guidance,” says Montagna. “We are eternally grateful to them for that.”
Montagna says that he and his partners did not use any broker or consulting firm in the acquisition. Instead, they negotiated the transaction with Halliday’s family and their friend. Peter Miller, of Paul deLima Coffee Co., and a good friend of Halliday, played the role of a consultant who worked with the family to help them understand what the business was worth based on the cash flow and the assets, says Montagna.
He says no Halliday family members currently work at the company following the sale. The family decided to sell because it “really wasn’t that involved in a day-to-day operation of the business,” says Montagna. “We feel we came to a very fair agreement on what everything was worth, and we put the down payment down.” He did not disclose the financial terms of the sale.
Montagna and the other two new owners were able to get their financing from M&T Bank, he says.
They kept all 15 employees after the purchase, and have since added two new hires. They are hoping to add three more workers for warehousing, trucking, and the manufacturing side of the business, as well as one sales representative by the end of June, says Montagna.
He says CIPS is expecting that adding another sales representative would lead to another $500,000 to $1 million in revenue, which would help justify other expansion costs.
“We now have three trucks, and all our representatives basically have vans, so we all make small deliveries,” he says. “And if we could do that [increase our sales by adding another representative], we could add another truck and a couple more employees … but we are trying not to put the cart in front of the horse, that’s the goal.”
Packaging
CIPS, a distributor and manufacturer of industrial packaging supplies, operates a 60,000-square-foot headquarters located at 8255 Willet Parkway in the town of Lysander. The company also runs a 20,000-square-foot facility in Auburn that makes wood pallets. The new owners were able to continue leasing both locations.
Montagna says the company provides mainly distribution services and vendor inventor-management systems with just-in-time delivery programs, which can help customers reduce their administrative cost of managing the flow of packaging material needs.
He says 80 percent of the business is distribution, and 20 percent is manufacturing. The company distributes products such as Sealed Air Mail supplies, Cantech tape products, Tri-Wall containers, Cook foams, and Sigma Stretch films.
Montagna says some of CIPS’ suppliers are also its competitors, but he believes the company has its own niche that makes it stand out from others.
“We are really one of the very few places where somebody can come and just do a one-stop shop and get everything they may need for their package,” he says. “They can get the pallet, they can get the box, they can get the label, they can get the stretch film, they can get the bubble wrap all from one spot. That’s our biggest strength.”
Montagna says CIPS is moving toward providing more warehousing services for its customers. He says the company is also looking to add new product lines this year.
“We are trying to look at green packaging, and we are trying to work with environmentally friendly foams, and things of that nature,” he says.
Montagna says the company’s major market area is about a 100-mile radius of Syracuse, but CIPS also sells products and services to customers both nationally and internationally, including Canada, Mexico, and Europe.
Montagna says the company’s clients are mainly industrial manufacturers such as ITT Corp., Lockheed Martin Corp., Pall Trinity Micro Corp., and Fulton Boiler Works, Inc.
Janitorial
CIPS also has a janitorial division that provides sanitation products. The company’s co-owner, Thomas Trunko, who worked for Wilcox Paper Company, a Syracuse–based packaging and janitorial company, started the janitorial division after joining CIPS in 2006.
Trunko says the company’s previous owner Halliday saw potential in starting a janitorial division within CIPS, so he invited him to join the company to help develop this new division. Trunko says he was able to build the janitorial side of the business by cross selling to CIPS’ existing clients in the industrial market.
“You have customers, and you are calling out to them. You could be selling them more, so you want to sell them janitorial
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also,” he says. “Erick knew that he’s selling packaging to a lot of companies, and a lot of them use janitorial supplies. It was just natural to look for more business from your customers.”
Trunko says the janitorial division shares the warehouse and office with the packaging side of the business.
CIPS’ janitorial division provides sanitation products including garbage bags, hand soap, toilet paper, paper towels, and other general cleaning supplies. The division now provides supplies for local schools, doctors’ offices, dental offices, nurseries, grocery shops, and convenience stores.
Trunko says the janitorial side of the business grew about 10 percent last year, which contributed to about one-sixth of CIPS’ revenue growth.
OnRoute Digital launches mobile-marketing product
SYRACUSE — A new Syracuse company has launched a software platform for mobile marketing that its leaders intend to spread around the country and the world. Co-founders Noel Bonk and Shane Bogardus began working on the company, OnRoute Digital Media, LLC, three years ago. They first met while working together on a project for Bonk’s
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SYRACUSE — A new Syracuse company has launched a software platform for mobile marketing that its leaders intend to spread around the country and the world.
Co-founders Noel Bonk and Shane Bogardus began working on the company, OnRoute Digital Media, LLC, three years ago. They first met while working together on a project for Bonk’s company Packet TV.
OnRoute launched its first product, known as BreadKrum, this month. The software aims to give users an easy way to market to mobile devices. The company is targeting broadcasters initially.
OnRoute’s clients will use the software to create campaigns in targeted geographic areas within their markets. Consumers then access the materials through an app downloaded to their mobile devices.
The campaign could be an ad or coupon offer or information on an event, Bonk explains. The system focuses on delivering hyperlocal content by allowing broadcasters to target their campaigns to specific, narrow geographic areas.
Consumers can personalize the service by dictating what types of information they want to receive through the app, Bonk says.
“It’s not just blasting everything to everyone,” he says.
OnRoute is targeting broadcasters first because its founders saw a need in that space, Bogardus says.
“We’ve seen where they’ve been in the technology and where their focus has been,” he says. “It really hasn’t been in the mobile space.”
The mobile-advertising market is growing rapidly, he adds. Many broadcasters, whether they’re single stations or a larger group, don’t have the funding or time to invest in mobile development.
“They just need it now,” Bogardus says. “And they need to execute it.”
OnRoute was one of 14 companies chosen to participate in the Start-Up Loft at the National Association of Broadcasters Expo in Las Vegas in April. They found strong interest from attendees around the country and have even been in talks to deploy the product internationally, Bogardus says.
The company signed the New York State Broadcasters Association as its first customer this month as well.
And while broadcasters are OnRoute’s initial target market, Bonk and Bogardus believe BreadKrum will appeal to any traditional media outlet. They also see potential for customers outside the media world.
Well-known brands, for example, could use the system to deliver targeted content in small areas of specific markets, Bonk says.
The system also allows marketers to group offers together around themes or specific locations. A campaign for Syracuse’s Armory Square, for example, could include event listings and all of the shopping, dining, and other offers consumers could find in the downtown neighborhood, Bonk says.
So far, the company’s founders have funded the firm themselves. They brought on a third partner, Stephen Kimatian, last year.
The company expects to add two to three employees over the next 12 months. The three partners are currently OnRoute’s only staff members.
Bonk says the goal is to deploy BreadKrum in at least 12 media markets in the next year. That’s realistic, he adds. One of the broadcasting groups the partners talked with in Las Vegas has a presence in 20 different media markets around the country.
Before OnRoute, Bonk founded Packet TV, a digital signage company that now works on projects around the country for Fortune 100 and 500 companies.
Bogardus worked previously for NBC and Fox in campaign marketing design. He was director of sales and marketing for the Fox affiliate in Burlington, Vt. and has worked for Clear Channel Communications and Citadel Broadcasting.
Kimatian was previously general manager at Channel 9 WSYR-TV in Syracuse. He also led the broadcast group for Clear Channel Television with stations in Syracuse, Rochester, Albany, Elmira, Binghamton, and Watertown and was general counsel for Newport Television with 40 stations in 26 cities.
Kimatian ran for Syracuse mayor in 2009, losing to Stephanie Miner, and for city auditor in 2011, losing to Martin Masterpole.
Wilmington acquisition is paying off for M&T in CNY
SYRACUSE — M&T Bank Corp.’s acquisition last year of Wilmington Trust Corp. (NYSE: WL) of Delaware was the second largest in M&T’s history. It brought the Buffalo–based banking company 55 new branches and $10.7 billion in new assets. The $351 million stock deal, which closed in May 2011, is paying dividends for the bank in
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SYRACUSE — M&T Bank Corp.’s acquisition last year of Wilmington Trust Corp. (NYSE: WL) of Delaware was the second largest in M&T’s history.
It brought the Buffalo–based banking company 55 new branches and $10.7 billion in new assets. The $351 million stock deal, which closed in May 2011, is paying dividends for the bank in Central New York, executives say.
Wilmington Trust sold in the face of eroding credit quality in its loan portfolio. But it also brought with it strong corporate trust and wealth-advisory businesses, which are allowing M&T (NYSE: MTB) to serve local clients in new ways, says Allen Naples, M&T’s Central New York regional president.
“We did not have the capacity to take it to this level,” he says.
Naples notes that Central New York has a large number of multi-generation, family-owned businesses. Those companies need help with matters like succession planning, the sale of their companies, and how to distribute wealth to future generations and prepare them for it.
Planning for those events takes expertise, says Roger Hobby, president of Wilmington Trust’s Northeast region.
“Going through the planning with us and sitting with us and making sure they have someone to help them think about the if-thens and the what-ifs is valuable for every client,” he says.
Plenty of business owners take the time to manage investments properly and make sure their estate plans are in order, Hobby says. That prepares the money for the family.
“Sometimes, they don’t spend as much time preparing the family for the money,” he says.
That preparation is just as important and can start with simple education for future generations on matters of wealth and money management. It can go on to include tasks like mapping out how a family will communicate and make decisions about its wealth in the future.
It’s important for wealthy families to make sure they’re all on the same page in deploying their resources, Hobby says.
Philanthropy is often a good place to start, he adds. The subject allows families, even large ones, to come together and start talking about shared values and what they want to accomplish.
“We want to start to have that conversation with them,” Hobby says.
M&T earned $206.5 million in the first quarter, up slightly from $206.3 million a year earlier. The company earned $1.50 per share in the period, down from $1.59 per share in the first quarter of 2011.
M&T Bank has more than $79 billion in assets and branches in New York, Pennsylvania, Maryland, Virginia, West Virginia, Delaware, and Washington, D.C.
M&T is the leading bank in the Syracuse–area deposit market with 30 branch offices, more than $2.2 billion in deposits, and a market share of more than 21.2 percent. It is number two in the Utica–Rome market with 13 branches, more than $615 million in deposits, and a market share of about 16.8 percent.
M&T also leads the Binghamton–area market with a deposit market share of 48.7 percent, 16 branches, and more than $1.2 billion in deposits, according to the latest statistics from the Federal Deposit Insurance Corp.
Does intuition lead to fuzzy decision-making?
In past columns I have asked, “Who does the best thinking in your organization?” The purpose of this question is to focus on two different and yet important types of thinking — creative thinking that generates new ideas that can be exploited for the growth and prosperity of the business, and analytic or critical thinking
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In past columns I have asked, “Who does the best thinking in your organization?” The purpose of this question is to focus on two different and yet important types of thinking — creative thinking that generates new ideas that can be exploited for the growth and prosperity of the business, and analytic or critical thinking to select the best ideas and to implement them as flawlessly as possible.
Without good thinkers, an organization’s viable life is not likely to be long. Often, the creative thinkers are not the same people as the analytic people and therefore having a “thought-leader” team that represents both styles of thinking is very important. Even if the CEO is not the best at either of these thinking styles, it is his or her job to find and develop these thinkers and to create a disciplined process that strives to get the best thinkers possible engaged in the planning for the business.
Another aspect of thinking worth exploring is the role of intuition. In essence, intuition is usually defined as knowing something instinctively. Are you guided by your intuition — those “aha” moments — or do you analyze a problem backwards and forwards before making a decision?
And, more importantly, how are you doing? Do you have a solid track record of good judgment and decision-making? It is not only new-age types who are encouraging us to use our sixth sense, but there are major business magazines telling us to go with our gut feelings, and seminars and books on intuition are promising to help us become more successful in work and life. So how do you use your gut feelings?
Often, people who are biased more towards intuition are simply intellectually lazy and undisciplined in their thinking and therefore rely on gut feelings to make decisions. That is not to say that intuition is not helpful; it can lead us to wonderful, game-changing pathways. However, those with a track record of good judgment and decision-making realize that intuition must be channeled through a slower and deeper process, requiring deliberate thinking and reasoning.
Clear thinking requires writing down your initial thoughts (intuition), putting them away and revisiting them again and again until you have captured your best thoughts, and then sharing them with other trusted thinkers, creatives, and analytics to get their input and refine the ideas and plans even further.
Clear thinking also requires a context of reduced stress and external stimulation. Most days, we are bombarded with stimuli — emails, phones, Internet searches, “got a minute” requests, and on and on. How can we think deeply under those circumstances? We need to get away, get quiet, and focus on one issue, problem, or opportunity at a time. If you are one of the best thinkers in your company, how often do you discipline yourself to do this — sit, think, write? It is the job of a CEO to do this and to insist that other thought leaders in the company sit, think, write, and plan. Being constantly hurried only leads to acting on poorly formed ideas and leads to poor execution.
Generally, your thinking and intuition are more likely to be flawed in unknown territory and/or when you are facing stress. If your business is facing more uncertainty — global competition, new markets, and new products — you are more at risk of being a victim of gut feelings and distorted, poorly formed thinking. When we have no other information to go on, we are more likely to choose the easiest path.
The evidence is pretty compelling that business leaders need to focus more on the slower thinking that involves conscious evaluation, logic, and reasoning, advises Daniel Kahneman, author of “Thinking Fast and Slow.” According to a study of school-aged children, it is the slower, deliberate, considerate thinkers who demonstrate more intelligence throughout life.
In decision-making, if you take the shortcut by using your fast intuitive system, without the additional steps of analysis, you are opening yourself up to errors and biases, and even potential manipulation.
Intuition has been valued in business because, similar to vision, it is considered to be a unique competitive attribute. So sought-after are the skills of visionaries that they are the most written about people in the world — Andrew Carnegie, John Rockefeller, Warren Buffet, and Steve Jobs. In business, visionaries are also those who make the most money. But one could argue that Warren Buffet does not consider himself to be a visionary at all but a good researcher. Active investors, on the other hand, often suffer from overconfidence in their ability to intuit future stock prices.
Overconfidence, or an optimism bias, is yet another human shortcoming interfering with intuition guided by critical thinking. It is frighteningly common, in my experience, for business people without a track record of years of successful judgment and decision-making that they overestimate their individual and organizational capabilities and minimize the complexities of the market or the execution of their plan. They rely on their confidence, their intuition (not guided by enough analytics), and go boldly forth, often with catastrophic results.
Good leaders have a humble confidence and surround themselves with both a creative and analytic think-team. They trust their gut but follow a rigorous and deeper analytic process to get to clearer and better decision-making.
Thomas Walsh, Ph.D. is president of Grenell Consulting Group, a regional firm specializing in maximizing the performance of organizations and their key contributors. Email Walsh at tcwalshphd@grenell.com
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