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Greater Utica Chamber honors 2017 Business of the Year Award winners
UTICA, N.Y. — First Source Federal Credit Union and the Masonic Medical Research Laboratory are among the five 2017 Business of the Year Award winners

Cayuga Museum announces new board members
AUBURN, N.Y. — The Cayuga Museum of History and Art announced it has elected three new trustees to its board of directors. The new board

CEO TALK: Crouse Health’s Boynton chats about affiliation with North Country hospitals
SYRACUSE, N.Y. — Crouse Health started affiliation discussions with hospitals in Jefferson and St. Lawrence counties “independently” during the spring of 2017, says Kimberly Boynton, president and CEO of Syracuse–based Crouse Health. The hospitals included Carthage Area Hospital in Jefferson County, Claxton-Hepburn Medical Center in Ogdensburg in St. Lawrence County, and River Hospital in Alexandria
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SYRACUSE, N.Y. — Crouse Health started affiliation discussions with hospitals in Jefferson and St. Lawrence counties “independently” during the spring of 2017, says Kimberly Boynton, president and CEO of Syracuse–based Crouse Health.
The hospitals included Carthage Area Hospital in Jefferson County, Claxton-Hepburn Medical Center in Ogdensburg in St. Lawrence County, and River Hospital in Alexandria Bay in Jefferson County.

Boynton notes that Crouse Health “quickly realized that River Hospital and Claxton-Hepburn Hospital had already formed an alliance.” That happened in 2015.
In its discussions with Carthage Area Hospital, Crouse Health also found that hospital was “very interested in also having the same conversation,” according to Boynton.
It all culminated with Crouse Health on Dec. 12 announcing affiliation agreements with the three Northern New York hospitals.
“You had three institutions that were like each other and in the same area and were more than willing to sit down at the table all at the same time,” says Boynton.
The affiliations “do not” represent a merger or acquisition, but instead allow each hospital to “strengthen patient services and share best practices and expertise,” Crouse contended in a news release.
None of the organizations involved wanted to develop a “fragmented system” where each hospital was affiliated with a different system, says Dr. Seth Kronenberg, chief medical officer at Crouse Health.
“So, I think because of the like-minded culture and the medical staffs all interacted very well and some similarities and synergies there, the opportunity to do something coordinated was very exciting for all of us,” says Kronenberg.
Both Kronenberg and Boynton spoke to BJNN on Dec. 14.
About the agreement
Under the affiliations, each institution will continue to operate as an independent, separately licensed, community-based hospital and maintain its existing board-governance structure.
Additionally, each hospital will continue singular responsibility for assets, operations, liabilities and budget. Labor agreements between each organization and its professional unions are “unaffected,” Crouse said.
When asked about the trend of affiliations among hospitals around the New York, Kronenberg said the state has encouraged such partnerships when it’s had to provide funding for financially “distressed” hospitals.
“They’re all doing well financially, so this was more motivated by how do we improve clinical services than it was … how do we do something for financial benefit,” says Kronenberg.
Through the affiliations, patients will have “access” to specialized care and physicians throughout Central and Northern New York. They will be able to see specialists from the hospitals participating in the agreement when needed, either in the hospital, in physicians’ offices or through telemedicine, which will be supported through Crouse Health’s affiliation with Northwell Health, which is headquartered in New Hyde Park, New York on Long Island.
The telemedicine option will enable diagnosis and treatment while “eliminating unnecessary travel time or delays” for patients in the North Country, according to Crouse.
Under the affiliation with Crouse Health, the Northern New York hospitals get the benefits of Northwell “through us,” says Boynton.
“The agreement that we signed with the three institutions with Crouse Health … states that they get the benefits of the Northwell relationship, but they don’t have a separate agreement with Northwell,” she adds.
“What we say is they’re affiliated with Crouse, powered by Northwell,” Kronenberg notes.
Already affiliated
Two of the hospitals involved in the Crouse affiliation already work together under a separate affiliation agreement.
River Hospital and Claxton-Hepburn Medical Center in 2015 entered into a cooperative agreement to affiliate. Like the agreement announced with Crouse, the arrangement “protects and enhances each organization’s respective mission, enhances the quality of services, increases efficiencies and lowers the cost of health care delivery in the St. Lawrence River region,” according to the Crouse Health news release.
In addition, Carthage and Claxton-Hepburn obstetrics departments already partner with Crouse Health on perinatal and neonatal intensive care through Crouse’s state-designated regional neonatal intensive-care unit (NICU) and status as a regional perinatal center. Under this partnership, many Carthage and Claxton-Hepburn infant patients are treated in Crouse’s NICU every year, the Syracuse hospital said.
The agreement between River Hospital and Claxton-Hepburn will remain in effect, along with both hospitals’ involvement in the Crouse Health affiliation, according to Kronenberg.
“This agreement is with all three separate entities,” he adds.
North Country reaction
The leaders of the three North Country hospitals had the following to say about the
affiliation agreements.
“The river communities we serve are deeply aware of the need for, and value of, a strong local critical access hospital. The affiliation strengthens River Hospital by providing our patients access to a whole new level of specialized care,” Ben Moore, CEO of River Hospital, said in the Crouse release.
Richard (Rich) Duvall, CEO of Carthage Area Hospital, added, “From realigning the organization to serve its communities more efficiently and effectively to improving staff and finances, the board and leadership are confident that a clinical affiliation with Crouse Health, Claxton-Hepburn Medical Center and River Hospital will strategically position us for years to come.”
“An affiliation with Crouse Health, further backed by Northwell Health, will provide the tools we will need to successfully navigate upcoming health care challenges,” said Nate Howell, president and CEO of Claxton-Hepburn Medical Center.
Contact Reinhardt at ereinhardt@cnybj.com
Health-Care Career Moves – December 2017
UPSTATE MEDICAL UNIVERSITYTAMMY L. AUSTIN-KETCH, clinical professor and assistant dean of the MS/DNP programs at the University of Buffalo’s (UB) School of Nursing, has been
Here are some recent tweets that came across the @cnybj Twitter feed, offering various business, career, personal, and digital/social-media tips. SBA @SBAgovHere are 7 types of advertising that can fit within a #smallbiz budget → http://owl.li/1eTJ30h22m6 Markel Small Biz @MarkelSmallBizSmall business owners share the phrases that are counterproductive and which phrases to use instead http://bit.ly/2zWU7u4
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Here are some recent tweets that came across the @cnybj Twitter feed, offering various business, career, personal, and digital/social-media tips.
SBA @SBAgov
Here are 7 types of advertising that can fit within a #smallbiz budget → http://owl.li/1eTJ30h22m6
Markel Small Biz @MarkelSmallBiz
Small business owners share the phrases that are counterproductive and which phrases to use instead http://bit.ly/2zWU7u4 via @NFIB
MBBC @MBBC
How to start a business – here’s the essential guide from @startupstowers http://ow.ly/w47O30gZwVI
Robert Half MR @RobertHalfMR
What should employers and managers be aware of, in order to bring top talent on board and keep them happy? http://ow.ly/hdTI50fuiEw
Vanessa Dunford @vaniccilondon
ow.ly/cAIR30h2UdB 7 steps to help you turn your dreams into reality #entrepreneur #business #success #Tips
Hannah Morgan @careersherpa
Hiring Managers Share Their Top Behavioral Interview Questions, And We Help You Answer http://bit.ly/2iSb5XA by @LinkedIn
Talentese @talentesejobs
Make sure your behaviour in social media is not the reason why you’re still unemployed https://buff.ly/2AQiBZU #career #jobsearch
Denise McDermott MD @DrDeniseMD
What to do when WE have anxiety? Watch this: http://buff.ly/2BHGkZL …
Carol Roth @caroljsroth
Who says there’s no such thing as a free lunch? Here are some top free apps that provide a ton of value for your biz…. http://bit.ly/2zXUh4E via @narca @SMBExpertForum #smallbiz
Mitch Mitchell @Mitch_M
11 Social Media Myths That Are Not True! http://buff.ly/2iNo2P8 via @UrMarketingLady
Mark Cordy @MarkCordy1
Why Backlinks Are Important to Small Business · Web It http://webit101.com/w/r0JD9 #backlinks #SEOTips
Sam Hurley @Sam___Hurley
New to the Entrepreneurial Game? These 5 Tips Can Help You Design Your Website Home Page. http://bit.ly/2BR6Rnr [#startup #tips]

Citizens Bank launches Zelle person-to-person payments service
Citizens Bank, a top 10 bank in the Utica–Rome and Syracuse markets, recently announced the launch of a service called Zelle that will allow customers to quickly make person-to-person (P2P) payments. Zelle, which is owned by Early Warning Services, LLC, enables funds to be sent from one bank account to another in minutes, using only
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Citizens Bank, a top 10 bank in the Utica–Rome and Syracuse markets, recently announced the launch of a service called Zelle that will allow customers to quickly make person-to-person (P2P) payments.
Zelle, which is owned by Early Warning Services, LLC, enables funds to be sent from one bank account to another in minutes, using only a recipient’s email address or mobile number, Citizens Bank said in a news release. Customer account information stays protected as neither party will be able to see the other’s account information, the bank noted.
Citizens Bank customers can access Zelle through the bank’s mobile banking app or through its online banking service — Citizens Bank Online. Consumers using Zelle can send money to almost anyone with a bank account in the United States who is registered with Zelle, Citizens said.
If the recipient is not yet enrolled with Zelle, it may take 1-3 business days after he/she enrolls. Citizens Bank says it does not currently offer the option for customers to receive funds sent from an account with a bank that has not partnered with Zelle.
“The needs of our customers continue to evolve and we are pleased to leverage innovative digital technologies that create better end-to-end experiences in the areas that matter most,” Beth Johnson, chief marketing officer and head of virtual channels at Citizens Bank, said in the release. “We want to be the first place our customers turn when they need to send or receive money, and becoming part of the Zelle Network will allow us to deliver a convenient, user-friendly P2P payments experience.”
Citizens Bank’s parent Citizens Financial Group, Inc. (NYSE: CFG) had more than $151 billion in assets as of Sept. 30. Citizens Bank operates about 1,200 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions.
Citizens Bank ranks eighth in deposit market share in the Utica–Rome metro area, where it has four branches, and 10th in deposit market share in the Syracuse metro area, where it has eight offices, according to the latest FDIC statistics.
PAR Technology appoints Rauch, Stoffel to board of directors
NEW HARTFORD — PAR Technology Corp. (NYSE: PAR) recently announced it has appointed Douglas G. Rauch and Dr. James C. Stoffel to its board of directors. PAR Technology, based in New Hartford, is a provider of restaurant/retail management technology systems and government-contract services. Rauch spent 31 years with Trader Joe’s Company, the last 14 years
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NEW HARTFORD — PAR Technology Corp. (NYSE: PAR) recently announced it has appointed Douglas G. Rauch and Dr. James C. Stoffel to its board of directors.
PAR Technology, based in New Hartford, is a provider of restaurant/retail management technology systems and government-contract services.
Rauch spent 31 years with Trader Joe’s Company, the last 14 years as president. He facilitated the growth of Trader Joe’s from a small nine-store chain in Southern California to a “nationally acclaimed retail success story,” PAR said in a news release. Rauch is also the founder/president of Daily Table, a nonprofit grocery store in the Boston area that seeks to offer the poor healthy food at low prices. He previously served as CEO of Conscious Capitalism, Inc., where he continues to serve as a director.
Dr. Stoffel is currently a general partner of Trillium International, a private equity company managing investments in technology companies in the U.S., Asia, and Europe, PAR said. He serves as a director and the chairman of the Compensation Committee of Aviat Networks, Inc., and is on the board of Harris Corporation. Stoffel has served as an international senior adviser to multiple private equity companies and was chairman and CEO of a Trillium Group portfolio company. Stoffel also held several senior management positions at Eastman Kodak, including senior VP of research & development, chief technology officer. Before Kodak, he was with Xerox Corp. for over 20 years and held several executive positions including VP & general manager of the Xerox Advance Imaging business unit.
Each newly appointed director will serve for a term expiring at the 2018 annual meeting of stockholders, PAR said. Both Rauch and Stoffel will serve on the company’s audit, nominating, and corporate governance and compensation committees. Rauch and Stoffel replace PAR board members Todd Tyler and Paul Eurek who informed the company of their intention to step down from the board once successors were appointed, PAR said.

What Armory Square merchants are expecting this holiday season
SYRACUSE — Business owners in Syracuse’s Armory Square are expecting a holiday season that brings more than just cheer. Some retailers tell CNYBJ they expect to see a jump in sales in the period from Thanksgiving to the New Year compared to the same time last year. “It’s going to be insane, just crazy,” says
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SYRACUSE — Business owners in Syracuse’s Armory Square are expecting a holiday season that brings more than just cheer.
Some retailers tell CNYBJ they expect to see a jump in sales in the period from Thanksgiving to the New Year compared to the same time last year.

“It’s going to be insane, just crazy,” says Cathy Pemberton, owner of Cathy’s Cookie Kitchen at 266 W. Jefferson St.
For Pemberton, the holiday season has always been busy. She began making cookies by herself — primarily using a church kitchen — and selling them at junior league events and craft fairs three years ago. But this is the first full holiday season she has a brick-and-mortar store, which she says makes her business more visible and allows her to have more resources to make more cookies. She opened the store just after Christmas last year.
Pemberton made about 200 dozen cookies last holiday season. This year, she expects to produce well over 500 dozen.
“We’ve always had a tremendous holiday season, but with the store, I think we’ll triple or more what we’ve done in the past,” Pemberton tells CNYBJ.
So far, about 60 percent of Pemberton’s business comes from walk-in traffic, she says. The rest is from local businesses who order cookies for their offices in bulk. Her biggest customers are doctor’s offices, she notes.
Jesse Wilson, owner of Ish Guitars at 410 S. Franklin St., also expects sales to surge this holiday season. While it’s too early to crunch the numbers for the entire period, Wilson says the high-end guitar store had its best Black Friday to date, doubling sales compared to last year.
“The whole country is spending more money and people are just being looser with their money, both for the low-priced gifts and also for the high-end items,” Wilson says.
Ish Guitars has a strong online presence, which Wilson says helps boost sales. The best-selling products tend to be gifts for those just starting out, such as ukuleles and guitars for beginners. The more expensive items also have been selling well, Wilson says, because people are splurging on gifts for others or themselves during the holidays.

Nick Shelton, general manager at The Sound Garden, an independent record shop at 310 W. Jefferson St., says sales have been solid, but he hasn’t seen a noticeable increase from last year so far. He adds that he hopes by the end of this holiday season, sales will eventually top last year’s numbers.
“So far, it’s been good, but we’re waiting to see,” Shelton says. “Everyone always anticipates and hopes for a good season.”
The two weeks before Christmas are generally busy, following a slower period just after Black Friday, says Shelton. Classic vinyl records, such as those from The Beatles and David Bowie, as well as popular releases typically sell in higher numbers.
Nationally, holiday spending is expected to increase as well. The National Retail Federation forecasts that consumers will increase spending by 3.6-4 percent this holiday season compared to last year.
Tailwater Lodge Altmar to become Hilton Tapestry property
ALTMAR— The Tailwater Lodge Altmar on the Salmon River in Oswego County has joined the Tapestry Collection by Hilton brand, the Woodbine Group announced. Launched this year, Tapestry Collection by Hilton is a “gathering of original upscale hotels that caters to guests seeking reliability and value in their independent hotel choices,” according to Hilton. The
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ALTMAR— The Tailwater Lodge Altmar on the Salmon River in Oswego County has joined the Tapestry Collection by Hilton brand, the Woodbine Group announced.
Launched this year, Tapestry Collection by Hilton is a “gathering of original upscale hotels that caters to guests seeking reliability and value in their independent hotel choices,” according to Hilton.
The Woodbine Group in June announced that its Hotel Skyler Syracuse became the first Tapestry Collection property.
The Tailwater Lodge, located in the former Altmar Elementary School, opened in February 2014. The lodge specializes in fly fishing where guests can try their hand at landing some of the largest freshwater game fish in the world, Woodbine said in a news release. The winter months bring heavy snowfalls that cater to enthusiasts of cross-country skiing, snowshoeing, and snowmobiling.
The Tailwater Lodge offers lodge-style guest rooms, a restaurant, bar, conference and event facility, and a pro shop.
“With its idyllic natural environment and inviting community, Tailwater Lodge reflects the independent spirit and vibrant hotel character that our collection embodies,” Jenna Hackett, global head of Tapestry Collection by Hilton, said in the release. “This upscale outdoor escape is a strong addition to our portfolio.”
By the end of 2018, the Tailwater Lodge will add additional guestrooms, a fitness center, an indoor pool, and other leisure amenities for visitors, Woodbine Group stated. It will remain open during the project.

New York manufacturing index slips in December
The results of the December survey indicate that business activity “continued to grow at a solid clip” for New York manufacturers, the Federal Reserve Bank
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