Citizens Bank, a top 10 bank in the Utica–Rome and Syracuse markets, recently announced the launch of a service called Zelle that will allow customers to quickly make person-to-person (P2P) payments. Zelle, which is owned by Early Warning Services, LLC, enables funds to be sent from one bank account to another in minutes, using only […]
Citizens Bank, a top 10 bank in the Utica–Rome and Syracuse markets, recently announced the launch of a service called Zelle that will allow customers to quickly make person-to-person (P2P) payments.
Zelle, which is owned by Early Warning Services, LLC, enables funds to be sent from one bank account to another in minutes, using only a recipient’s email address or mobile number, Citizens Bank said in a news release. Customer account information stays protected as neither party will be able to see the other’s account information, the bank noted.
Citizens Bank customers can access Zelle through the bank’s mobile banking app or through its online banking service — Citizens Bank Online. Consumers using Zelle can send money to almost anyone with a bank account in the United States who is registered with Zelle, Citizens said.
If the recipient is not yet enrolled with Zelle, it may take 1-3 business days after he/she enrolls. Citizens Bank says it does not currently offer the option for customers to receive funds sent from an account with a bank that has not partnered with Zelle.
“The needs of our customers continue to evolve and we are pleased to leverage innovative digital technologies that create better end-to-end experiences in the areas that matter most,” Beth Johnson, chief marketing officer and head of virtual channels at Citizens Bank, said in the release. “We want to be the first place our customers turn when they need to send or receive money, and becoming part of the Zelle Network will allow us to deliver a convenient, user-friendly P2P payments experience.”
Citizens Bank’s parent Citizens Financial Group, Inc. (NYSE: CFG) had more than $151 billion in assets as of Sept. 30. Citizens Bank operates about 1,200 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions.
Citizens Bank ranks eighth in deposit market share in the Utica–Rome metro area, where it has four branches, and 10th in deposit market share in the Syracuse metro area, where it has eight offices, according to the latest FDIC statistics.
