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KeyBank appoints Klein as retail leader for CNY market
SYRACUSE, N.Y. — KeyBank (NYSE: KEY) has named Ronald Klein, Jr. retail leader for its Central New York market. Based in Syracuse, he will lead sales, service, and talent-development efforts at all of KeyBank’s branches in the Central New York region, the bank said. Klein will also work with KeyBank’s line of business leaders in […]
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SYRACUSE, N.Y. — KeyBank (NYSE: KEY) has named Ronald Klein, Jr. retail leader for its Central New York market.
Based in Syracuse, he will lead sales, service, and talent-development efforts at all of KeyBank’s branches in the Central New York region, the bank said. Klein will also work with KeyBank’s line of business leaders in the market to support business development and growth.
It is a new position at the bank, a KeyBank spokesperson tells CNYBJ in an email. Klein reports to Stephen Fournier, president of the Central New York market and regional retail leader, the bank added.
Klein joined KeyBank in 2018 as an area retail leader (ARL) and was promoted to senior ARL in 2021. He has 34 years of banking experience — 14 in retail and 20 in consumer lending and mortgage.
During his time at KeyBank, Klein has mentored several ARLs across its footprint and has developed and promoted nine branch managers to different lines of business.
Prior to joining Key, Klein held leadership roles with HSBC, First Niagara Bank, Citi, Berkshire Bank, and Citizens Bank. He also works with students in the Martin J. Whitman School of Management at Syracuse University and also mentors student-athletes.
Cleveland, Ohio–based KeyBank operates branch locations throughout Central and Upstate New York. It is ranked No. 2 in deposit market share in the 16-county CNY area.

Community Financial System reports record Q4 revenue growth
DeWITT, N.Y. — Community Financial System, Inc. (NYSE: CBU), parent of Community Bank, on Tuesday reported improved earnings for the fourth quarter of 2024 as

Digital Hyve co-founders, Weitsman launch new AI venture
SKANEATELES, N.Y. — Arcovo AI, which is described as an artificial intelligence (AI)-automation agency, has launched operations with the backing of three area entrepreneurs. The new venture is “dedicated to leveling the playing field for local and regional businesses by providing advanced workflow AI automation solutions tailored to their unique needs to help them save
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SKANEATELES, N.Y. — Arcovo AI, which is described as an artificial intelligence (AI)-automation agency, has launched operations with the backing of three area entrepreneurs.
The new venture is “dedicated to leveling the playing field for local and regional businesses by providing advanced workflow AI automation solutions tailored to their unique needs to help them save time and money.”
Arcovo AI is co-founded by Jeff Knauss and Jake Tanner, the entrepreneurs who previously co-founded Digital Hyve, a Syracuse–based digital marketing agency and then sold it to Butler/Till of Rochester in 2021. Knauss is Arcovo AI’s CEO while Tanner is the new firm’s COO.
Adam Weitsman — a local billionaire, entrepreneur, restaurateur, and philanthropist who is owner/CEO of Upstate Shredding — is also a co-founder and strategic advisor for Arcovo AI.
“We’re incredibly excited to help small and medium-sized businesses unlock the potential of AI,” Knauss said in the announcement. “Our mission is to empower these businesses with solutions that were once only accessible to larger corporations. Watching businesses thrive by leveraging cutting-edge technology is what drives us every day.”
Arcovo AI specializes in workflow automation designed to streamline repetitive tasks, reduce inefficiencies, and free up teams to focus on “strategic, high-value activities.” The agency focuses on helping businesses thrive in three critical areas: sales and marketing, customer support, and operations.
By automating tasks such as data entry, lead follow-ups, ticket routing, chatbots, and cross-system communication, Arcovo AI contends it ensures that businesses achieve cost savings, improved productivity, and faster results.

Oswego Health names new emergency management coordinator
OSWEGO, N.Y. — Oswego Health has appointed Mark Azzarello as its new emergency management coordinator. Azzarello, who has extensive experience in emergency medical services and public health, will oversee emergency preparedness, safety protocols, and wellness initiatives across Oswego Health’s 18 campuses and among its 1,400 employees, the health system announced. The emergency management coordinator is
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OSWEGO, N.Y. — Oswego Health has appointed Mark Azzarello as its new emergency management coordinator.
Azzarello, who has extensive experience in emergency medical services and public health, will oversee emergency preparedness, safety protocols, and wellness initiatives across Oswego Health’s 18 campuses and among its 1,400 employees, the health system announced.
The emergency management coordinator is a critical position within Oswego Health, ensuring the safety of patients, visitors, and staff across the system, the organization said. Azzarello will oversee the emergency management program, implement safety drills, and provide ongoing training on mental health and wellness, emergency preparedness, and crisis response. His responsibilities will include coordinating emergency preparedness initiatives, facilitating compliance with federal regulations, and managing the organization’s Continuity of Operations Plan.
Azzarello has worked in the medical field since 2017. He has served in various roles, including community health technician and emergency medical technician with UPMC, where he played an instrumental role in public-health initiatives, including the launch of COVID-19 testing and vaccination programs. Azzarello has also worked as an emergency room technician and medical assistant, providing hands-on care to patients and assisting in emergency response efforts across multiple health-care settings, Oswego Health said.
In addition to his safety responsibilities, Azzarello will act as a liaison to external partners, including local emergency services, health-care coalitions, and law-enforcement agencies, to ensure an organized and coordinated response during potential disasters.

Proposed state budget includes funding for upgraded stages at State Fair Expo Center
GEDDES, N.Y. — The proposed state budget includes money to upgrade the stages at the Expo Center at the New York State Fairgrounds for year-round

WATERTOWN, N.Y. — Empire State Development (ESD) says up to $16 million is available to support redevelopment efforts at the former Watertown Correctional Facility through

Oneida County plans public early February meeting to discuss Triangle Site development
ROME, N.Y. — Oneida County will hold a public open house Feb. 3 from 6-8 p.m. at the Innovare Advancement Center at the Griffiss International

Tops Friendly Markets appoints senior VP of operations
Tops Friendly Markets has announced the promotion of John McCaffrey, a 44-year grocery-industry veteran, to the role of senior VP of operations. McCaffrey will formally begin his new role in February, succeeding Mike Patti, who will be retiring after 52 years of service to Tops, according to the announcement. McCaffrey, a Liverpool–area resident, joined Tops
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Tops Friendly Markets has announced the promotion of John McCaffrey, a 44-year grocery-industry veteran, to the role of senior VP of operations.
McCaffrey will formally begin his new role in February, succeeding Mike Patti, who will be retiring after 52 years of service to Tops, according to the announcement.
McCaffrey, a Liverpool–area resident, joined Tops in February 2010, the company said. His career began as a part-time associate and stock clerk for P&C Foods in Rome.
Over the years, he has held a variety of leadership positions at Tops, including store management, marketing manager, director of in-store merchandising and planning, and senior director of store operations.
McCaffrey most recently served as regional VP for Tops’ East region, a role he has had since 2014. In his new role as senior VP of operations, McCaffrey will report directly to Ron Ferri, president of Tops Friendly Markets.
“John’s extensive experience and unwavering commitment to excellence make him the ideal leader to take on this critical role,” Ferri said in the announcement. “We are excited for the vision and leadership he brings to this position, ensuring Tops continues to thrive and grow.”
McCaffrey will oversee operations for Tops’ 152 stores, including one franchise location, and 58 fuel stations across New York, Pennsylvania, and Vermont. Tops, which has more than 14,000 employees, is headquartered in the Buffalo suburb of Williamsville.

Hancock Estabrook announced that Courtney L. Troyanovych has been elected to the law firm’s partnership. She is a member of the firm’s trusts & estates and

Hancock Estabrook, LLP announced that Emily A. Middlebrook has been elected to the law firm’s partnership. She is a member of Hancock Estabrook’s labor & employment,
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.