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Some recent tweets that came across the @cnybj Twitter feed, offering various customer service, social media, tech, HR, career, and personal tips. Nell McCormack Abom @nellabomRetailers, if you want folks to visit bricks-and-mortar stores, please teach sales associates to #smile and know your merchandise! Thank you. Mower Agency @MowerAgencyCreating Goodwill from a Potentially Serious Incident: […]
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Some recent tweets that came across the @cnybj Twitter feed, offering various customer service, social media, tech, HR, career, and personal tips.
Nell McCormack Abom @nellabom
Retailers, if you want folks to visit bricks-and-mortar stores, please teach sales associates to #smile and know your merchandise! Thank you.
Mower Agency @MowerAgency
Creating Goodwill from a Potentially Serious Incident: How Saying You’re Sorry Changes Everything. Our Sean Casey reflects on how a personal experience drove reiterated this point. #MowerInsight https://buff.ly/2C3e4BU
Amanda Ricks @amandamricks
Let’s be honest. If you can’t find time to say thanks when someone shares your content, they’ll think you either don’t care, aren’t real, or rude. Remember It’s called #Social media for a reason.
Lisa Marcyes @lisa_marcyes
How to Increase Social Media Engagement: A Guide for Marketers http://dlvr.it/Qw8pCZ @hootsuite #socialmedia
My Social Media Tips @MySocialTips
In #socialmedia, small is the new big. A small audience who actually pays attention is way more valuable than a mass following that doesn’t. As organic reach declines and platforms crack down on fake engagement (finally), your follower number is increasingly meaningless.
Whitman School at SU @WhitmanatSU
A once-traditional industry, #supermarkets are changing and #Kroger is leading the charge in today’s news. The grocer teamed up with #Microsoft to create digital signage for prices, video ads and coupons to help shoppers check off their grocery lists. https://www.businessinsider.com/kroger-microsoft-roll-out-digital-shelf-in-threat-to-amazon-2019-1
Sam Khoury @Hussamkhoury
Hyundai’s Elevate Concept Uses Legs and Wheels to Go Anywhere http://bit.ly/2QrvbTa #tech #entrepreneur #digital #wired
Innovation Tutors @innovationtutor
The Hiring Mistake That Would Kill Your Company’s Innovation Culture – https://www.innovationexcellence.com/blog/2019/01/06/the-hiring-mistake-that-would-kill-your-companys-innovation-culture/ … – Yoram Solomon
Nadiya Manir @optimizebc
Why Do Employees Quit on Their Bosses? Because of 5 Common Reasons Still Not Addressed, Says New Research https://buff.ly/2CqImjh
Hyde Park Angels @hydeparkangels
It can be hard to cut ties with a longtime team member, but it’s necessary to do what’s best for the business. Here’s how to manage the issue, according to @johnrampton for @Entrepreneur: https://bit.ly/2RCrVcb #startup #startups #founder #HR
Hannah Morgan @careersherpa
The Skills Companies Need Most in 2019 – And How to Learn Them. These are the skills your boss and your boss’s boss find most valuable, but have a hard time finding according to @LinkedIn https://buff.ly/2F1ynTe
Erin Kennedy @ErinKennedyCPRW
Making a career change is terrifying. But as long as you carefully show companies your transferable skills, you’ll see that landing a job in a new field is a definite possibility. https://bit.ly/2GlARhV
Lolly Daskal @LollyDaskal
25 Excellent Pieces of Advice That Most People Ignore @LollyDaskal http://bit.ly/2sVpB1E #Leadership #Management #HR
Salama Lawndale @SalamaChiroLD
If you’re experiencing back pain, stop doing sit-ups! Yoga offers many lower intensity exercise routines that can help you develop a strong core without the strain. #health #tips
C2C Construction’s Kleps named to Butler Manufacturing advisory board
UTICA — David Kleps, president of C2C Construction Solutions in Utica, has been named to the President’s Advisory Council of Butler Manufacturing Co., which makes pre-engineered steel buildings, C2C announced. Kleps is one of 12 long-time Butler builders from across the country named to this year’s council. He has led the Gaetano Construction companies’ design-build
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UTICA — David Kleps, president of C2C Construction Solutions in Utica, has been named to the President’s Advisory Council of Butler Manufacturing Co., which makes pre-engineered steel buildings, C2C announced.
Kleps is one of 12 long-time Butler builders from across the country named to this year’s council. He has led the Gaetano Construction companies’ design-build department since 1979, and has managed the Butler franchise since 1982, having completed more than 3 million square feet of projects in Central New York and Northern New York, according to a C2C news release.
Kleps now heads up C2C specializing in Butler buildings, other design-build commercial and industrial renovations, and custom vacation homes in the Old Forge area.
Broome County hotel occupancy rate inches up in November
BINGHAMTON — Hotels in Broome County were ever so slightly fuller in November compared to a year ago, according to a new report. The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county increased 0.6 percent to 50.5 percent in November from 50.2 percent in the year-ago month, according to
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BINGHAMTON — Hotels in Broome County were ever so slightly fuller in November compared to a year ago, according to a new report.
The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county increased 0.6 percent to 50.5 percent in November from 50.2 percent in the year-ago month, according to STR, a Tennessee–based hotel market data and analytics company. The occupancy rate through the first 11 months of 2018, was up 2.7 percent to 58.5 percent.
Revenue per available room (RevPAR), a key industry indicator that measures how much money hotels are bringing in per available room, rose 1.7 percent to $43.07 in November from $42.34 in November 2017. Broome County’s RevPAR has increased 16 months in a row. Year to date through November, the county’s RevPAR was up 5 percent to $53.76.
Average daily rate (or ADR), which represents the average rental rate for a sold room, gained 1.1 percent to $85.25 in November from $84.30 a year prior, per STR. Broome County’s ADR was up 2.3 percent year to date to $91.91.
Broome County Youth Bureau receives $190K in grant funding for community youth programs
BINGHAMTON — The Broome County Youth Bureau has received $190,000 in grant funding for a variety of youth programs in the community, Broome County Executive Jason Garnar, and Liz Woidt, director of parks, recreation and youth services, recently announced. The grant recipients were approved by the Broome County Legislature in its December session. “The Broome
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BINGHAMTON — The Broome County Youth Bureau has received $190,000 in grant funding for a variety of youth programs in the community, Broome County Executive Jason Garnar, and Liz Woidt, director of parks, recreation and youth services, recently announced.
The grant recipients were approved by the Broome County Legislature in its December session.
“The Broome County Youth Bureau is delighted to obtain these funds from the New York State Office of Children and Family Services. These funds will help Broome County continue the mission of the Association of New York State Youth Bureaus to promote the physical, emotional and social well-being of youth and families in Broome County,” Woidt said in the release.
The Youth Bureau awarded $190,000 to programs throughout Broome County. The grant recipients included Grow Binghamton – VINES — offering a six-week program that revolves around youth empowerment, civic engagement, and hands on learning about environmental systems with the Binghamton Urban Farm being a living lab for learning.
Another recipient was the Pathways Program at JC Central School District. The Pathways Program is a unique high-school program that provides students of potential with a successful high school experience that will lead the way to college or a career in a small, personalized environment, the release stated.

Haylor, Freyer plans to move HQ to downtown Syracuse later this year
SALINA — Insurance agency Haylor, Freyer & Coon is looking ahead to the late spring or early summer when it plans to move its headquarters to One Park Place at 300 S. State St. in downtown Syracuse. The firm currently operates at 231 Salina Meadows Parkway in the Salina Meadows Office Park off Buckley Road
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SALINA — Insurance agency Haylor, Freyer & Coon is looking ahead to the late spring or early summer when it plans to move its headquarters to One Park Place at 300 S. State St. in downtown Syracuse.
The firm currently operates at 231 Salina Meadows Parkway in the Salina Meadows Office Park off Buckley Road in the town of Salina.
It’s the “largest corporate move into downtown Syracuse since 2016,” the firm said in its Jan. 4 announcement, citing information from the City of Syracuse.
Haylor, Freyer & Coon will take over the space that Barclay Damon, LLP vacated in 2016 before moving to Onondaga Tower in downtown Syracuse, which now bears the law firm’s name.
The insurance agency started its real-estate search process two years ago, says James Freyer, chairman and CEO of Haylor, Freyer & Coon. The firm’s lease at the Salina Meadows location ends this October, he notes.
The firm has operated in its Salina Meadows location for 30 years and says it remains “very happy with the property.” But downtown Syracuse’s revitalization represents an opportunity for the insurance agency.
“I really believe downtown is very vibrant, is coming back for both business and retail and also for individuals who want to live in the city. It offers Haylor, Freyer & Coon the [chance] to build out a brand-new, different space. It allows us the opportunity to bring 130 employees to the downtown area,” says Freyer, who spoke with CNYBJ on Jan. 4.
The agency has a total employee count of 185, according to Freyer, who believes that One Park Place will help the firm in recruiting future employees.
“I think our new office environment and location in the city will offer us a competitive opportunity to hire those that would like to join our team,” says Freyer.
The One Park Place location will also provide the insurance agency additional space and “increased visibility in the market.”
Freyer credited the assistance of brokers John Clark and Michael Kalet of Cushman & Wakefield/Pyramid Brokerage Company in helping Haylor, Freyer & Coon find the space.
Haylor, Freyer will occupy nearly 40,000 square feet on the top two floors of the building. It is working with the building owner — Zamir Equities and its founder, Asher Zamir, an investor from New York City — as well as with design firms, Dalpos Architects and King + King Architects to “create an office design that meets the current and future working needs of its team.”
Haylor, Freyer & Coon will pay employee-parking fees under the terms of its lease. The company has also secured exterior lighting naming rights to the building on all four sides.
Before moving to Salina Meadows Office Park in 1989, the insurance agency previously operated at 750 James St. in Syracuse beginning in 1979; 429 James St. starting in the mid-1950s; and the University Building at 120 E. Washington St. in downtown Syracuse beginning in 1947.
Besides its local headquarters, Haylor, Freyer & Coon operates additional offices in Johnson City, Ithaca, Watertown, Rochester, and Schenectady.

Nojaim finds new role for shuttered supermarket
SYRACUSE — Even though Paul Nojaim had to close his family’s supermarket location at 307 Gifford St. in September 2017, he still felt the building could help serve the neighborhood and the Near Westside. Onondaga County’s WIC office and clinic have relocated to the former Nojaim Brothers supermarket at 307 Gifford St. “The first discussions
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SYRACUSE — Even though Paul Nojaim had to close his family’s supermarket location at 307 Gifford St. in September 2017, he still felt the building could help serve the neighborhood and the Near Westside.
Onondaga County’s WIC office and clinic have relocated to the former Nojaim Brothers supermarket at 307 Gifford St.
“The first discussions were literally a year ago,” says Nojaim.
WIC, which is short for women, infants and children, previously operated at 375 W. Onondaga St. in Syracuse.
WIC is leasing about 7,000 square feet in the 24,000-square-foot structure that formerly housed the Nojaim Brothers market.
Nojaim says he had heard that WIC had to move from its previous location because the building owner had to expand its space for another tenant. So, he called the office of Syracuse Mayor Ben Walsh.
“We’re sitting empty here. Maybe this makes sense to have a discussion. That was the origin,” says Nojaim.
He spoke with CNYBJ following a Jan. 3 ceremony announcing WIC’s move to the new location.
When asked about the grocery store’s closure, Nojaim says he’s “fully aware” of the impact the closure has had on the neighborhood.
He says the opening of the Price Rite location on South Ave., along with “many factors” resulted in a decline in his store’s sales and profitability.
“There was nothing on the horizon that I thought would turn that around and [we] could just not afford to hemorrhage cash flow that way,” says Nojaim.
New WIC location
WIC is a program of the New York State Department of Health funded by the U.S. Department of Agriculture. The Onondaga County Health Department administers WIC under a contract with the state Health Department.
Onondaga County Executive J. Ryan McMahon, II and Syracuse Mayor Ben Walsh joined Dr. Indu Gupta, Onondaga County Health Commissioner, at a Jan. 3 ceremony for the new WIC office.
In speaking about the former Nojaim Brothers market, McMahon noted that “as times change, the purposes change.”
“What better message to send to the neighborhood than we’re still going to be helping provide healthy food and healthy opportunities in this building,” he said.
In his remarks, Walsh credited Nojaim for thinking about future possibilities for the location after the store closed. “He immediately started looking for other opportunities to help the neighborhood,” said Walsh
Nojaim had called Walsh about the WIC relocation about a year ago, the Syracuse mayor recalled.
Local WIC services
Besides the new WIC clinic at 307 Gifford St., WIC clinics also operate at various locations throughout Onondaga County, per a news release about the WIC relocation that McMahon’s office issued Thursday.
WIC is available for women who are pregnant or breastfeeding and children under the age of five who meet income requirements. WIC provides eWIC cards (EBT) every month to buy healthy WIC foods and provides ideas on preparing healthy meals for families. WIC can also connect families with “other health care they may need,” per the news release. Onondaga County serves more than 9,000 WIC participants.

Bonadio Group marks 40th anniversary with gala event
ROCHESTER — The Bonadio Group — which operates an office in Syracuse and describes itself as upstate New York’s largest independent provider of accounting, consulting, and financial services — celebrated its 40th anniversary with a Dec. 14 gala event at the Joseph A. Floreano Rochester Riverside Convention Center. More than 1,000 employees and guests from
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ROCHESTER — The Bonadio Group — which operates an office in Syracuse and describes itself as upstate New York’s largest independent provider of accounting, consulting, and financial services — celebrated its 40th anniversary with a Dec. 14 gala event at the Joseph A. Floreano Rochester Riverside Convention Center.
More than 1,000 employees and guests from across the region attended the gala event with entertainment provided by Gap Mangione, DJ Naps, and Kool & The Gang. In addition to cocktails and dinner, the evening concluded with garbage plates and Abbott’s Frozen Custard.
“This 40th anniversary milestone reflects the dedication and professionalism of our entire team, along with their trust and commitment to our culture,” Tom Bonadio, CEO of Rochester–based Bonadio Group, said in a news release. “It is a great source of pride for me to reach four decades of service in the communities we serve and have the opportunity to share this with our team members.”
Founded in 1978, Bonadio Group now operates in 10 markets including its new office in Dallas and expanded presence in New York City. The firm is now up to 785 employees. In addition, Bonadio said it was expected to post $120 million in revenue in 2018.
Bruce Zicari will assume the CEO role in May, following the completion of a three-year transition plan. “Tom Bonadio will remain with the firm as a senior council, helping the firm grow and meet its new strategic plan,” the release stated.
The accounting firm’s other six offices are in Albany, Batavia, Buffalo, East Aurora, Utica, and Rutland, Vermont.
Common Errors to Avoid in Employee-Benefit Plans
Retirement plans are a valuable benefit for a company’s employees and a great way to enhance a total employee-compensation package. However, correctly maintaining a retirement plan comes with specific responsibilities and certain administrative duties to ensure compliance with all the laws and regulations that govern employee-benefit plans. The size of the plan does not matter. In
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Retirement plans are a valuable benefit for a company’s employees and a great way to enhance a total employee-compensation package. However, correctly maintaining a retirement plan comes with specific responsibilities and certain administrative duties to ensure compliance with all the laws and regulations that govern employee-benefit plans. The size of the plan does not matter. In each case, there are complex procedures and rules that must be observed or risk facing potential penalties. Below are three common examples of errors found within plans that can be easily mitigated with proper knowledge and strong internal controls within the plan structure.
Definition of compensation: Eligible compensation should be clearly defined in the plan documents. In addition, this definition should cover all types of contributions to the plan, including employee elective deferrals, and any employer contribution such as matching or profit sharing. There are many occasions when plans will have different definitions of compensation for each type of contribution. For example, compensation for salary deferrals may include all compensation, while the calculation for employer profit sharing may exclude certain compensation such as overtime, bonuses, or commissions. A good recommendation for plan sponsors is to understand the definition of compensation as noted in the plan documents, review the plans calculation of eligible wages, and periodically spot check the calculation to ensure the proper amount of wages is being used.
Plan minutes: With the complexities of benefit plans and the recent focus on fiduciary responsibility in overseeing these plans, it’s important that the plan trustees adequately document the due diligence they exercise over the operations of the plan. The trustees should meet at least annually to review such items as investment returns, determining investment strategies, monitoring tax and qualification compliance, review of third-party services, and approval of any plan amendments. In addition, if your plan has any discretionary contribution feature, such as employer matching or profit sharing, it’s highly recommended that these amounts are documented on an annual basis and retained within the plan records.
Hardship distributions: Many plans offer a hardship-withdrawal feature to their plan participants for times when it is necessary to satisfy an immediate and heavy financial need. In order for a hardship to be approved, the plan administrator is required to review and obtain documentation to verify the participant’s financial need. This approval and documentation must be retained within the plan records. In addition, plans typically require participants to stop making contributions for the next six months after receiving a hardship distribution. This can be easily missed if there are not strong controls in place and proper communication between the plan administration and the payroll function.
Early detection is critical
It’s prudent that if you uncover an error within your plan, you act quickly. The earlier an error is detected, the easier and less expensive it will be to fix. As soon as an error is discovered, contact your third-party administrator and your legal counsel to determine the appropriate correction.ν
Todd Klaben, CPA is a partner with The Bonadio Group, in the accounting firm’s Syracuse office and its Small Business Advisory division. Contact him at tklaben@bonadio.com
CNY ATD announces 2019 leadership team
SYRACUSE — CNY ATD has announced its 2019 leadership team. They are as follows: President, Steven DeHart, Progressive Insurance; President-Elect, Amy Wood, Raymond Corporation; Past-President, Amy Bartolotta, The Hartford; VP CNY BEST, Beth King, O.C. Tanner; VP Programs, Brent Danega, AXA; VP Employee Learning Awareness, Melissa McLean, Oneida Nation Enterprises; Membership Chair, Cynthia Doss, SUNY
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SYRACUSE — CNY ATD has announced its 2019 leadership team.
They are as follows: President, Steven DeHart, Progressive Insurance; President-Elect, Amy Wood, Raymond Corporation; Past-President, Amy Bartolotta, The Hartford; VP CNY BEST, Beth King, O.C. Tanner; VP Programs, Brent Danega, AXA; VP Employee Learning Awareness, Melissa McLean, Oneida Nation Enterprises; Membership Chair, Cynthia Doss, SUNY Syracuse EOC; Emerging Chair; President Emeritus, Mark Britz, ThruWork/The eLearning Guild; Virtual Opportunities Chair, Kati Wheeler, The Bonadio Group; Scholarship Chair, Laura Carroll; President Emeritus, Ingrid Gonzalez-McCurdy, Elmcrest Children’s Center; President Emeritus, Ken Steiger, Steiger Training & Development/UMU; Programs Vice Chair, Christy Rohmer, NYSERNet; Employee Learning Awareness Vice Chair, Erin Cunia, National Grid; Scholarship Vice Chair, Eileen Hudack, SUNY Upstate Medical University; Managing Director, Brenda Grady, ACME Planning; and Managing Director, Julie Billings, Event Management.
CNY ATD is the local affiliate chapter of Association for Talent Development (ATD). It has more than 140 members from various businesses covering 17-plus counties from the Canadian border to the Pennsylvania border in Central New York.
Oneida County hotel occupancy rate rises more than 3 percent in November
UTICA — Hotels in Oneida County were fuller in November compared to a year ago, according to a recent report. The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county increased 3.6 percent to 49 percent in November from 47.2 percent in the year-ago month, according to STR, a Tennessee–based
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UTICA — Hotels in Oneida County were fuller in November compared to a year ago, according to a recent report.
The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county increased 3.6 percent to 49 percent in November from 47.2 percent in the year-ago month, according to STR, a Tennessee–based hotel market data and analytics company. That was the ninth straight monthly increase. Year to date through the first 11 months of 2018, the occupancy rate was up 5 percent to 58.5 percent.
Revenue per available room (RevPAR), a key industry indicator that measures how much money hotels are bringing in per available room, rose 4.4 percent to $49.01 in November from $46.94 in November 2017. Oneida County’s RevPAR has increased nine months in a row. Year to date through November, the county’s RevPAR was up 5.2 percent to $66.95.
Average daily rate (or ADR), which represents the average rental rate for a sold room, gained 0.8 percent to $100.09 in November from $99.34 a year prior, per STR. Oneida County’s ADR was nearly unchanged year to date at $114.50.
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