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People news: MVCC appoints McDonald as director of community and workforce development
UTICA, N.Y. — Mohawk Valley Community College (MVCC) has appointed William McDonald as the new director of community and workforce development in the school’s Center
Chemung Financial declares dividend of 26 cents
ELMIRA, N.Y. — Chemung Financial Corp. (NASDAQ: CHMG) announced Monday that its board of directors has approved a quarterly cash dividend of 26 cents a
The UPS Store to formally open Tuesday in Rome
ROME, N.Y. — A local franchise of The UPS Store will hold its formal grand opening at its location in the Mohawk Acres Shopping Plaza,
DEC acquires 87 acres of Tompkins County land from Finger Lakes Land Trust
DRYDEN, N.Y. — The New York State Department of Environmental Conservation (DEC) has acquired 87 acres of land in the town of Dryden in Tompkins
People news: Upstate Shredding hires chief operations officer
OWEGO, N.Y. — Upstate Shredding – Weitsman Recycling has hired James M. Land as its chief operations officer (COO) / chief security officer (CSO). Land
AT&T, local partners award prizes for local Civic App Challenge
SYRACUSE — Smart-phone applications (apps) focused on local tourism and finding available food banks claimed the grand prizes in the AT&T Central New York Civic App Challenge. PocketSights and TXT2EAT, each created by Ithaca developers, earned prizes of $7,500. Other smart-phone apps, Play2Sign and Page Turner, captured second-place prizes of $1,500. Participants were competing for
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SYRACUSE — Smart-phone applications (apps) focused on local tourism and finding available food banks claimed the grand prizes in the AT&T Central New York Civic App Challenge.
PocketSights and TXT2EAT, each created by Ithaca developers, earned prizes of $7,500.
Other smart-phone apps, Play2Sign and Page Turner, captured second-place prizes of $1,500.
Participants were competing for cash prizes totaling $18,000.
AT&T announced the winners during a presentation and demo day held Nov. 19 at the SUNY Oswego Metro Center in downtown Syracuse.
The company awarded first and second-place prizes in two categories, which included Existing Civic Apps and New Civic Apps.
AT&T (NYSE: T) conducted the contest with local partners that included CenterState CEO, Syracuse University, SUNY Oswego, Girls in Tech, and Hack Upstate.
“The quality of mobile apps created through the AT&T Central New York Civic App Challenge demonstrates the vibrancy and talent of Central New York’s technology and entrepreneurial community,” Marissa Shorenstein, New York president, AT&T, said in a news release about the competition awards.
Award winners
In the Existing Civic App category, PocketSights captured the grand prize of $7,500. PocketSights is developing an interactive, mobile, self-guided tour app to boost tourism and act a catalyst for economic growth in Central New York.
The app provides mobile users an “authentic” experience that encourages them to explore and learn about history and culture, according to the news release.
The app can replace the paper maps that tourists use while sightseeing, Allen Ward, co-founder and sales and marketing representative for PocketSights, said in speaking with reporters at the Nov. 19 awards event.
“The money actually just helps us with additional development. We want to continue investing and growing out into additional communities across the country,” said Ward.
The app’s tag line is that it wants to help people “explore, discover, and learn” the areas around them.
The company will release the app to the public in January, Ward said.
AT&T awarded the second place, $1,500 prize to Play2Sign, an Android application developed to help teach American Sign Language to hearing-impaired children between the ages of 4 and 10.
It uses an “immersive” approach in a “fun, interactive” format to teach the signs of many basic words and phrases.
The demo app teaches about 60 words, which will increase to about 250 words when the developers release it on the Google Play Store, according to the news release.
Creators are also planning an iOS platform.
New Civic App
In the New Civic App category, AT&T awarded TXT2EAT the grand prize of $7,500. TXT2EAT provides a “simple and fast” way to find food resources.
By sending a text to a phone number for a specific city, anyone can find an open food kitchen or food bank.
“So whether that food resource is a pantry or a food bank, the applications can tell you where to go and what time the [facility] is open,” says Stephen Shaffer of Ithaca, a software developer who created the app.
He spoke with the Business Journal News Network after the event.
If none are open, Shaffer says the app will notify the user when and where the next one will be open.
“I am a back-end software developer, so I need to have someone work on the front end a little bit, so I need to pay for someone else who has a better skill [in that area],” says Shaffer.
He’s also working to take the basic application and turn it into a platform that any community could start up on its own system and manage the data.
An application called Page Turner captured the second-place prize of $1,500 in the category.
Page Turner is a mobile-optimized web application designed to help low-literacy adults and children. The app reads to users while highlighting the copy it is reading.
Using the HTML5 speech synthesis API, it provides a cross-platform service and can lean on this technology to support nine languages out of the box, according to the news release.
Programs like the Civic App Challenge provide an opportunity for the region’s entrepreneurs to “cultivate solutions and adapt technologies for a common good,” Seth Mulligan, vice president of innovation services at CenterState CEO, said in the news release.
“We hope the competition’s four winners will continue on the trajectory that was initiated by the competition and will continue to innovate effective solutions to the real challenges our community faces,” said Mulligan.
The judges chose the winners, from competitive entries submitted from across Central New York, based on their execution and creativity or novelty, and for their ability to address social and civic issues in the Central New York region.
The AT&T Central New York Civic App Challenge judges included local technology experts, community stakeholders, and elected officials, who based their decisions upon the apps’ potential impact on Central New York, execution and creativity or novelty.
Contact Reinhardt at ereinhardt@cnybj.com

New program, new clients spur growth
SYRACUSE — A little more than a year after creating a new sales and marketing position to help drive growth, IT services provider Kishmish, Inc. is reaping the rewards, says the man who fills that position. “We’ve had substantial growth,” says Mark Hollingshead, president of sales and marketing at the company. When he joined Kishmish
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SYRACUSE — A little more than a year after creating a new sales and marketing position to help drive growth, IT services provider Kishmish, Inc. is reaping the rewards, says the man who fills that position.
“We’ve had substantial growth,” says Mark Hollingshead, president of sales and marketing at the company.
When he joined Kishmish in August 2013, Hollingshead set a goal of boosting sales to $2 million, but surpassed that goal and hit the $3 million mark. A large part of that growth stems from the company landing 87 new clients during that time, he says. As a result, Kishmish (www.kishmish.com) was also able to grow from nine full-time employees to 20. The majority of those new positions are technical engineers and support staff, he says.
Founded in 1999, Kishmish provides an array of network and IT services including carrier services, managed services, and complete outsourced IT services.
Specific work can include running the IT department for a company, creating and hosting a website, or developing interactive digital marketing.
“We’re becoming more of a one-stop shop,” Hollingshead says. Many clients prefer to have just one point of contact for their technology needs, he notes, and Kishmish provides that from phone services to computers.
With that in mind, Kishmish recently launched a new program that already shows great promise, Hollingshead contends. The hardware as a service program makes it easy for companies to have and maintain new computer technology by leasing the computers from Kishmish.
“We’re finding that people don’t care if they own the computer anymore,” Hollingshead says. Leasing gives companies the opportunity to have newer computers running the most current software and makes it easy to upgrade when newer products are released, he notes.
This benefits customers in several ways, Hollingshead says. First, it helps ensure that all employees at a company are using the same software. Oftentimes, when companies upgrade their computers just a few machines at a time, some employees can be left using older versions of software. That can cause some compatibility problems between the older and newer machines. However, when a company leases its computers, Kishmish makes sure all the machines are up-to-date and running the most current software.
The second benefit is that leasing computers takes away the guesswork on budgeting for technology. “Most smaller companies don’t have a line item in their budget for technology,” Hollingshead says. This can often lead to some financial scrambling to replace a computer when there is a problem or a system where computers are replaced at a rate of just a few a year. Leasing at a flat monthly rate takes the guesswork out of things, he says.
The final way companies can benefit is from Kishmish’s expertise in making sure that the employees of clients have the right computer for the job.
Hollingshead expects this new program to help continue to drive substantial growth at Kishmish.
And, Kishmish has an ambitious growth target. “Our goal is to be a $10 million company by 2019,” Hollingshead says.
The company has seen steady growth across New York state, particularly in the Utica, Watertown, Auburn, and Binghamton markets. Hollingshead expects the firm will soon begin looking outside New York for more growth opportunities. Kishmish’s fixed-costs model with remote support makes the company an attractive and affordable IT choice no matter where a client is located, he contends. Currently, Kishmish has clients in 18 different states.
Some of the company’s clients include Syracuse University; Crayola in Easton, Pa.; and Energyworks Energy & Infrastructure Services in Annapolis, Md.
Contact the Business Journal News Network at news@cnybj.com
Popeyes franchise restaurant planned for Salina site
SALINA — A franchise location of the Popeyes restaurant chain, which specializes in Southern-style fried chicken and biscuits, is planned for Route 11 in Salina. The franchisee, Erie Chicken, LLC, has signed a long-term lease for the 2,565-square-foot-building at 3609 Brewerton Road (corner of Elbow Road and Route 11), according to a news release from
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SALINA — A franchise location of the Popeyes restaurant chain, which specializes in Southern-style fried chicken and biscuits, is planned for Route 11 in Salina.
The franchisee, Erie Chicken, LLC, has signed a long-term lease for the 2,565-square-foot-building at 3609 Brewerton Road (corner of Elbow Road and Route 11), according to a news release from John Bouck, broker and owner of Auburn–based Bouck Real Estate, who negotiated the transaction.
Bouck says Erie Chicken will be doing “substantial reconstruction” and renovations on the building, which was formerly home to a Kentucky Fried Chicken restaurant that closed about two years ago.
The expected opening date for the Popeyes eatery has yet to be announced.
“That location is on one of the most heavily traveled and visible sites in the North Syracuse area,” Bouck said in the release. “Popeyes will be in a perfect, freestanding location, for its long-term growth…”
Bouck represented COTA Development, owner of the property, in the transaction. Final financial terms of the lease were not disclosed. However, Bouck Real Estate had listed the lease price as $49,000 per year on its website. The building is 15 years old and is assessed at $394,000, according to the property listing.
Elsewhere in Central New York, Popeyes opened a location in Utica’s Oneida Square in early October, and Destiny USA has had a Popeyes since June 2012.
Parent company Popeyes Louisiana Kitchen, Inc. (NASDAQ: PLKI) is an Atlanta–based developer, operator, and franchiser of quick-service restaurants operating under the trade names, Popeyes Louisiana Kitchen and Popeyes Chicken & Biscuits. With 2,315 total restaurants, as of Oct. 5, the company says it’s the world’s second-largest quick-service, chicken restaurant chain.
Popeyes Louisiana Kitchen, Inc. generated revenue of $206 million and net income of $34 million in 2013, according to its annual report. Through the first 40 weeks of this year, ending Oct. 5, it had produced revenue of nearly $179 million and net income of $29 million, according to the company’s earnings report issued on Nov. 12.
Contact Rombel at arombel@cnybj.com
New York manufacturing business activity expands in November
The Federal Reserve Bank of New York reported Nov. 17 that its Empire State Manufacturing Survey general business-conditions index rose 4 points to 10.2 in November. The rise indicates “a pace of growth somewhat faster than last month’s,” the New York Fed said in a news release posted on its website. Nonetheless, the October and
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The Federal Reserve Bank of New York reported Nov. 17 that its Empire State Manufacturing Survey general business-conditions index rose 4 points to 10.2 in November.
The rise indicates “a pace of growth somewhat faster than last month’s,” the New York Fed said in a news release posted on its website.
Nonetheless, the October and November readings for this index point to a “downshift” in the pace of growth compared with the May-September period, when the index averaged around 20.
About 35 percent of respondents reported that conditions had improved over the last month, while 24 percent reported that conditions had worsened.
The “good news” is that New York manufacturers are seeing growth, Randall Wolken, president of the Manufacturers Association of Central New York (MACNY), says, commenting on the report.
“It wasn’t as robust as maybe that earlier period May to September, but it’s still a good and healthy growth, which is what we want to be able to see. And that, coupled with long-term optimism … bodes well as we go through the rest of this year into next year,” says Wolken.
The new-orders index “bounced back” into positive territory after dipping below zero last month. Its 11 point rise, to 9.1, pointed to a “modest” increase in orders.
The shipments index also recovered from a sharp decline last month, climbing 11 points to 11.8.
“When you see those [indexes] rising again and showing positive growth, it bodes well for the coming months,” says the MACNY leader.
The unfilled-orders index remained negative, falling three points to -7.5. The delivery-time index, which was down four points to -9.6, indicated that delivery times were “shorter,” and the inventories index, at zero, suggested that inventory levels were “unchanged.”
The index for number of employees edged down to 8.5, indicating a modest increase in employment levels. At -7.5, the average-workweek index reflected a decline in hours worked for a second consecutive month.
The prices-paid index inched down to 10.6, its lowest level in more than two years, pointing to a “fairly slow pace of growth” in input prices.
The prices-received index recorded its lowest reading in a year, falling 7 points to zero in a sign that selling prices were “flat.”
Indexes assessing the six-month outlook generally rose this month, and conveyed “considerable optimism” about future business activity, the New York Fed said.
The index for future general-business conditions climbed 6 points to 47.6, its highest level since January 2012.
The future new-orders index rose 5 points to 47.0, and the future-shipments index rose 2 points to 44.7.
The index for expected number of employees jumped 12 points to 24.5, and the future average-workweek index advanced to 8.5.
The capital-expenditures index moved up 6 points to 27.7, its highest level in more than two years, and the technology-spending index rose to 19.2.
One of the “key” indicators would be that capital-expenditure index, says Wolken. “…and that index moved up for the six-month [outlook], which really means that [firms] start planning and executing and when you start investing capital, then you’re going to be also looking longer term at employees and work week.”
The New York Fed distributes the Empire State Manufacturing Survey on the first day of each month to the same pool of about 200 manufacturing executives in New York. On average, about 100 executives return responses.
Contact Reinhardt at ereinhardt@cnybj.com

Small Biz Interview: The co-founders of Geeksmith
CAMILLUS — As high-school students in Camillus, Philip Impaglia, 23, and Michael Serrata, 25, played a lot of video games. Now, they still play video games, but as the co-founders and co-owners of Geeksmith Productions, they have transformed their hobby into a fledgling business. Starting as a “nerd culture” podcast in the fall of 2012
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CAMILLUS — As high-school students in Camillus, Philip Impaglia, 23, and Michael Serrata, 25, played a lot of video games. Now, they still play video games, but as the co-founders and co-owners of Geeksmith Productions, they have transformed their hobby into a fledgling business.
Starting as a “nerd culture” podcast in the fall of 2012 discussing video games, comics, and movies, they’ve built the Geeksmith brand into an online community. With a dedicated staff of seven, they now record two podcasts, the Geeksmith Podcast and Comic Box, from their homes in Camillus. This year, Impaglia and Serrata launched a website (www.geek-smith.com) that hosts articles, interviews, videos, and game reviews. This October, shortly after pop culture consulting company ICv2 reported that comic-book sales have increased 35 percent since 2010, they self-published an original comic book, The Founding Fathers, written by Impaglia. The first issue of the series is available for purchase on their website.
The gamer community itself is changing and expanding as comic books and video games become more mainstream, say Impaglia and Serrata. A 2013 report by the Entertainment Software Association says 58 percent of Americans play video games, and the average age of a gamer is 30.
These self-labeled, self-taught businessmen haven’t quit their day jobs yet — Serrata is the manager at Hallinan’s Wine & Liquors in the Fairmount area of Camillus and Impaglia is about to begin a sales position selling Verizon FiOS services. But they’re working on turning their passion project into a business they can sustain.
The Business Journal New Network (BJNN) chatted with Impaglia and Serrata about the importance of networking, building connections, and the lessons they have learned so far.
BJNN: When did you two meet and decide to start working together?
Impaglia: It actually started with me and my friend in 2012. We were looking for an audio engineer. We weren’t thinking about making a company, just a podcast, and Mike mentioned he had a background in audio editing. So, he brought over some of his equipment, and from that day on he was on the podcast regularly.
Serrata: And we’ve both been playing video games and in nerd culture for as long as I can remember. Me, since I was 10.
BJNN: With so many podcasts available now, how do you produce one that stands out?
Serrata: That was something that we struggled with. Anybody can make a podcast. In the beginning, if you listen to our first couple of episodes, it’s not really that good. We knew that, so we experimented. We had interviews, we started making outlines, and we refined the process into what it is now. People want to listen to podcasts because they feel like they’re part of the group. It has boundaries, but it’s also free-form enough that people will be interested.
BJNN: When did Geeksmith become more than a hobby, and something you wanted to pursue seriously?
Impaglia: In 2013, we were in Boston covering a gaming festival called Penny Arcade eXpo and were sick of being ignored. So, we pretended to have a press pass. I flipped my regular badge backwards and made sure it wouldn’t flip over. Then, I literally walked past lines, walked into booths, and said, “I’m here with Geeksmith.” Now, we’re on the Adult Swim press list, and we’re talking to Nintendo a little bit.
Serrata: We started picking up all these contacts and being taken seriously, so we realized we might as well take ourselves seriously.
BJNN: Considering the historically negative social connotations of the word “geek,” why did you decide to brand yourself as “Geeksmith?
Serrata: I think gamers have long been pigeonholed as nerds. But those kinds of stereotypes only hold for so long. Now that gaming has such a mass appeal, that stereotype no longer fits. I think nerd culture in general is in a really good, weird transition period. It’s actually not just nerd culture anymore. I’ve been thinking about that a lot in terms of trying to describe the website in a single sentence. For the longest time it’s been a “nerd culture destination,” but more and more it’s becoming just a culture destination.
BJNN: How will you generate revenue from an almost exclusively online business?
Serrata: So far this year, we’ve had 15,000 unique regular visitors to our website. Ads on the site were only added recently because we’ve been focusing on building an infrastructure and an audience first. With our growing audience, we’re hoping the ad revenue will help us turn a profit next year.
Impaglia: We’re also in the middle of creating our own products. The comic book we recently released was a big one. We have some merchandise that sold pretty well at New York Comic Con, and I think we’re going to start putting it on the website storefront. We have personalized t-shirts, bags — pretty much anything with our Geeksmith logo on it.
BJNN: How do you get more content?
Serrata: We’re in the process right now of hiring writers — freelance writers, which is hard to do on a shoestring budget. Right now, we have a very small list, but our team is growing, so we’ll have more written content. We’re also working on video content.
BJNN: How are you expanding your audience?
Serrata: We are relentless on social media, whether it’s through our personal accounts or the Geeksmith accounts. We do shamelessly promote ourselves wherever we go.
BJNN: How did you manage to put together and publish The Founding Fathers independently?
Impaglia: Literally networking. It works. As long as you’re personable, you can make any connection you want. We had artists, and after a month and a half, a finished comic book. A regular comic- book team can have anywhere from six to 10 people working on it. But we had an artist in Boston, an artist in Pennsylvania, and an artist in Connecticut, and had to do everything over the Internet. Now we’re selling it in storefronts and on our website.
BJNN: How have you funded your venture?
Serrata: We funded it mostly through a personal loan from a friend of Phil’s, who is now an investor, and the rest was funded through personal finances. Between paying artists, printing, and distributing, the first issue of The Founding Fathers cost about $8,000 to complete.
BJNN: What have you learned from running your own business?
Serrata: That in our community, whether it was the independent-games community or the comic-book community, people are so willing to help each other out. So many people have helped us out, and we want to be able to do that for other people when we get bigger. For example, Mugen Studios, an independent media production company, let us share their booth with them at this year’s New York Comic Con. We promoted some of their content and they liked working with us.
Impaglia: It’s that pay-it-forward type of thing. It’s important to build those connections in this community because it’s hard to build them with mainstream companies. The independent community can feel your pain. You guys in as much debt as we are? Sweet, I like you. But we’re doing well. We’re not even at the end of the year and our podcast hit 75,000 downloads. That’s huge.
Serrata: Not bad for some kids from Syracuse.
Contact the Business Journal News Network at news@cnybj.com
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.