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Welch Allyn unveils new website, online parts store
SKANEATELES FALLS — Welch Allyn’s customers spoke and the medical diagnostic-device manufacturer listened. The result is a newly launched website for U.S. customers that includes improved features, making it easier for clients to interact with Welch Allyn by computer, tablet, or smartphone. “We recognize that customers like our product, but we have to recognize that’s […]
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SKANEATELES FALLS — Welch Allyn’s customers spoke and the medical diagnostic-device manufacturer listened. The result is a newly launched website for U.S. customers that includes improved features, making it easier for clients to interact with Welch Allyn by computer, tablet, or smartphone.
“We recognize that customers like our product, but we have to recognize that’s not enough anymore,” says Julie Sheedy, director of customer experience and communications at Welch Allyn. That’s why the new site includes features such as new search capabilities, numerous self-service transactions like checking order status, webinars, and white papers.
A company survey showed that 70 percent of visitors to the device maker’s website come there for support or help, whether it’s to identify a needed part or check on the status of an order, Sheedy says. The new site (www.welchallyn.com) makes all of those processes easier, and Welch Allyn took it a step further with the introduction of an online parts store that bypasses the company’s normal distribution channels.
Customers had identified the capability to get parts quickly as an area that needed improvement, Sheedy says. Through the normal distribution channel, a customer would contact its distributor who would order the part and then deliver it to the customer once it was received from Welch Allyn. The whole process took anywhere from one to two weeks, she notes. That caused problems for some customers, particularly those who only had one of a particular piece of equipment and couldn’t afford to wait two weeks for a replacement part.
Welch Allyn worked with VML of Kansas City on the website redesign, including the parts store. To create the store, the company looked at what parts customers order most often and made those available for order online. That includes products such as component parts, probes, plastics, cables, lamps, and power sources.
A total of 700 parts are available through the online store to health-care customers, biomedical professionals, distributors, and medical students. Orders must be placed with a credit card.
Other features of the site include tools for easy access to information or to find a distributor, online warranty registration, how-to videos, a frequently-asked questions section, a new insight and research section, and other tools to connect website users with the content they need.
The goal, Sheedy says, isn’t so much about generating new sales. It’s more about building customer loyalty by making it easier for clients to interact with Welch Allyn and get what they need. With that in mind, the company is tracking online-order trends to measure customer loyalty. “We hope that percentage will increase,” she says.
The site soft-launched in October and the company received more than 100 orders in that three- to four-week period, Sheedy says. That shows there was a true demand for the service, if people are finding it without Welch Allyn even promoting it, Sheedy notes.
Going forward, Sheedy says the manufacturer will add more products to the online store as demand dictates, will make a significant investment in adding video content to the site in 2015, and may even consider expanding the online store to international customers at some point.
Welch Allyn currently generates 35 percent of its sales from international customers, and that makes expanding the online store an area of interest, Sheedy says.
Headquartered in Skaneateles Falls, Welch Allyn’s products including EMR-interfaced vital signs and cardiac monitoring diagnostic products, physical diagnosis instruments, and infection-control products. Founded in 1915, the manufacturer employs nearly 2,600 people in 26 countries.
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Shop Small Business Saturday and Every Day
As we count down the days until the holiday season begins, many of us are planning our shopping strategy to make sure we get our loved ones those special gifts. I know many people may be focused on Black Friday, but please remember that the very next day is Small Business Saturday, Nov. 29. The
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As we count down the days until the holiday season begins, many of us are planning our shopping strategy to make sure we get our loved ones those special gifts. I know many people may be focused on Black Friday, but please remember that the very next day is Small Business Saturday, Nov. 29.
The mantra for the day is “Shop Small,” but I encourage you to follow this motto every day of the year. Shopping locally has a big impact on our communities.
Studies estimate that for every $100 spent at a local business, $68 will remain in our own communities. In comparison, about 60 percent of local money spent at non-locally owned businesses leaves the community.
Not only are small businesses the biggest employers in our economy, but they are more likely to do business with other small businesses, meaning more money stays in our hometowns.
I would love to see a revival of small businesses throughout the Mohawk Valley and the North Country, which is why I am so pleased when my staff and I are able to help navigate a business through any governmental obstacles and issues they may face. This is why I am proud to fight for our mom-and-pop shops by voting to cut red tape and taxes.
It is clear that our small businesses reinvest in the communities they love. Often we see them sponsor youth sports, help with downtown-improvement projects, and assist families in need. Our local small-business owners, the moms-and-pops of our hometowns, care about us, and we should show our appreciation for them.
Again, I encourage you all to take some time on Nov. 29 to participate in Small Business Saturday and to support small businesses beyond that day.
Marc W. Butler (R,C,I–Newport) is a New York State Assemblyman for the 118th District, which encompasses parts of Oneida, Herkimer, and St. Lawrence counties, as well as all of Hamilton and Fulton counties. Contact him at butlerm@assembly.state.ny.us
You can tell your grandkids you lived in historic times. You witnessed key turning points for billions of people. One is the energy revolution. Maybe you hate fossil fuels. Maybe you love them. Whatever, you cannot escape reality. New drilling techniques have dramatically increased supplies of oil and gas. The techniques have vaulted America to
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You can tell your grandkids you lived in historic times. You witnessed key turning points for billions of people.
One is the energy revolution.
Maybe you hate fossil fuels. Maybe you love them. Whatever, you cannot escape reality. New drilling techniques have dramatically increased supplies of oil and gas. The techniques have vaulted America to dominance. They have shifted major pieces on the world’s chessboard. They may topple a few pieces.
The heavy flow from American wells has helped pushed down world prices for oil and gas (especially natural gas at home). Extra supply does that. It surely looks as if the U.S. will keep increasing the supply. And its technologies will eventually ramp up oil and gas flows around the world.
This is momentous for various reasons.
1. When you lower energy prices, you raise living standards. Period. Here and elsewhere. You lower the cost of everything for the poorest folks — electricity, water, transport, food, farming.
2. Lower oil prices undercut the power of Russian and Venezuelan dictators. Vladimir Putin is clearly up to not much good. But half of his economy depends on oil and gas revenues. Whatever damage he will do to Europe and the world will be lessened with lower oil prices.
3. Lower oil prices will also help cut the flow of money to Islamic extremists. Yes, the villains who fund terrorism are not going to run low on cash. But the money that comes from oil is shrinking. They will cut their contributions to terrorism.
4. Lower energy prices will help the U.S. economy everywhere.
5. Maybe you feel lower energy prices will harm the environment. If so, surely these are momentous times.
Another momentous turning point is President Barack Obama’s campaign to shred the U.S. Constitution. His executive orders on illegal immigrants stole headlines. But they are only part of his campaign. That campaign is to test how much a president can do when the Constitution says he cannot or doesn’t specify.
The House Speaker John Boehner is suing the president over his executive orders on Obamacare. Both sides should be delighted he is. If the courts accept the case and rule on it, they will define the turning point. Either they will grant the president these powers, or they will declare that he violates the law. If you feel the president is doing the right thing, you will be happy if the judges agree. And, if you feel he is a lawbreaker, you will be delighted the judges decree that so.
The vital issue here is not this president. Nor Obamacare. Nor other issues. It is the legal issue of what a president can do and cannot do. The ruling will determine tactics of our leaders for decades.
If the courts approve his behavior, they may open the doors to a future of dictator-type presidents. For if a president can ignore these parts of our Constitution, he ought to be able to ignore many other parts, too. Our Constitution defines and limits the powers of our president and Congress. That concept could be no more.
Another turning point is a separate clash over Obamacare. As you know, the Supreme Court can demolish it with a ruling soon. And the new Congress may dismember it. Or, the president will win out and limit future damage to the law.
Whatever happens, the course is being set for health care for millions of folks. Either health care will be run by immense government bureaucracies, or government’s role in it will be diminished.
A last turning point is public education. Charter schools are on the rise. That’s because in urban areas — where public schools stink — parents want more charters.
They want less of what prevails now.
The teachers’ unions love Democrats and fund them generously. They hate Republicans. Don’t be surprised to see the new Republican Congress support charter schools. And school vouchers, too.
The point is that we are seeing the teachers’ unions lose power. That, of course, will affect most of us.
You have heard the expression, “May you live in interesting times.” Congratulations. You do.
From Tom…as in Morgan.
Tom Morgan writes about political, financial, and other subjects from his home near Oneonta, in addition to his radio shows and TV show. For more information about him, visit his website at www.tomasinmorgan.com
Firley, Moran, Freer & Eassa, CPA, P.C.
Firley, Moran, Freer & Eassa, CPA, P.C. has recently hired Brittany Lightall and Vitaliy Zhuravel as a staff accountants in the audit and accounting department. Lighthall is a graduate of Messiah College. Zhuravel holds a master’s degree from Le Moyne College. Daniel Fernandez has joined as an advanced staff accountant in the audit and accounting
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Firley, Moran, Freer & Eassa, CPA, P.C. has recently hired Brittany Lightall and Vitaliy Zhuravel as a staff accountants in the audit and accounting department. Lighthall is a graduate of Messiah College. Zhuravel holds a master’s degree from Le Moyne College. Daniel Fernandez has joined as an advanced staff accountant in the audit and accounting department. He has three years of accounting experience. Fernandez earned a master’s degree from Le Moyne College. Laura Christopher joins the firm as an in-charge accountant in the tax department. She has seven years of accounting experience. She is a graduate of SUNY Brockport.

Tompkins Trust Company has named Alyssa M. Barreiro as vice president, senior trust counsel for the banking company. She is based at Tompkins Trust’s office at 119 East Seneca St. in Ithaca, where she provides trust and estate-administration services and works with attorneys and financial advisors to create financial and trust arrangements for clients. Barreiro
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Tompkins Trust Company has named Alyssa M. Barreiro as vice president, senior trust counsel for the banking company. She is based at Tompkins Trust’s office at 119 East Seneca St. in Ithaca, where she provides trust and estate-administration services and works with attorneys and financial advisors to create financial and trust arrangements for clients. Barreiro brings more than 20 years experience as an attorney in private practice, most recently as a partner in the law firm of Levene Gouldin & Thompson, LLP in Vestal, and previously as a partner at Hinman, Howard & Kattell, LLP in Binghamton. She is a frequent lecturer for the New York State Bar Association and a contributing author for a number of legal publications. Barreiro earned bachelor’s and MBA degrees from Binghamton University and her law degree from the Syracuse University College of Law.

Cindie Schultz Adams has been appointed executive director of alumni and corporate relations for the Martin J. Whitman School of Management at Syracuse University. Prior to joining the Whitman School, she worked as the director of the Nicholas Center for corporate finance and investment banking at the University of Wisconsin–Madison’s School of Business. Adams has
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Cindie Schultz Adams has been appointed executive director of alumni and corporate relations for the Martin J. Whitman School of Management at Syracuse University. Prior to joining the Whitman School, she worked as the director of the Nicholas Center for corporate finance and investment banking at the University of Wisconsin–Madison’s School of Business. Adams has also worked in various management positions in higher education as well as in the private sector. She received both her bachelor’s degree and her MBA from the University of Wisconsin–Madison, as well as a master’s degree in counseling.
Community Bank System to pay dividend of 30 cents a share
DeWITT, N.Y. —– Community Bank System, Inc. (NYSE: CBU) announced that it has declared a quarterly cash dividend of 30 cents a share on its
Syracuse Orthopedic Specialists
Syracuse Orthopedic Specialists (SOS) announced that Irving Raphael, M.D., and Bradley Raphael, M.D., are joining the practice in December. Both doctors have a long history of providing orthopedic care to patients in Central New York, and are experts in sports medicine. Irving Raphael has been the director of sports medicine and head team physician at
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Syracuse Orthopedic Specialists (SOS) announced that Irving Raphael, M.D., and Bradley Raphael, M.D., are joining the practice in December. Both doctors have a long history of providing orthopedic care to patients in Central New York, and are experts in sports medicine. Irving Raphael has been the director of sports medicine and head team physician at Syracuse University for many years. He is also an orthopedic consultant to the NCAA, NBA, NFL, and PGA. He is a graduate of Yale University School of Medicine and completed his orthopedic residency at Upstate Medical School, where he is now a clinical assistant professor of orthopedics. Bradley Raphael also received his medical degree from the Yale University School of Medicine. He completed his orthopedic residency at the Hospital for Special Surgery at Cornell-Weill Medical School in New York City, and also completed a sports medicine fellowship at the Kerlan-Jobe Orthopaedic Clinic in Los Angeles. While in California, Bradley Raphael gained extensive experience working with athletes alongside the team doctors for the Los Angeles Lakers, Anaheim Ducks, Los Angeles Dodgers, and the University of Southern California. Also joining SOS are Deborah Pflugh and Brandon Weaver, mid-level professionals who have worked with Drs. Raphael. Pflugh is a graduate of St. Joseph’s Hospital Health Center School of Nursing and she received her certification as a nurse practitioner at SUNY Health Science Center. Weaver is a graduate of Rochester Institute of Technology (RIT) with a bachelor’s degree from its physician assistant program. He is a clinical preceptor for RIT, providing instruction in patient care, treatment, and mentoring to physician-assistant students.

St. Joseph’s Hospital Health Center has appointed Katie Taylor as director of patient accounting, effective Dec. 1. She replaces Michael Scherr, who is retiring after

ome Memorial Hospital announced that Kiran Yelakanti, M.D. has joined its medical staff. He earned his medical degree from the Osmania Medical College in Andhra
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.