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It took a long time, but it had to happen. and it did. Finally, there are schools, summer camps, and weekend experiences where kids learn how to tinker. This is far from what some call “futzing around” and others label wasting time. It’s serious business. Tinkering was once a valued profession. Adept at analyzing and […]
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It took a long time, but it had to happen. and it did. Finally, there are schools, summer camps, and weekend experiences where kids learn how to tinker. This is far from what some call “futzing around” and others label wasting time. It’s serious business.
Tinkering was once a valued profession. Adept at analyzing and solving problems, tinkerers tackled anything that needed fixing. They were skilled problem-solvers who figured out what was wrong with equipment and machinery and fixed it, as well as found ways to improve their performance.
Tinkering is anything but a lost art. Spotting and dissecting problems and coming up with workable solutions is an enormously valuable business skill — one that requires a lot of tinkering.
At its core, tinkering is getting things right before we make needless costly, and perhaps disastrous mistakes. It’s all about insight and creativity. And here is what it takes.
Nothing is ever good enough
Tinkering is the attitude that good enough doesn’t cut it. Whatever it is, it can be better, whether it’s writing a letter, email message, report, memo, proposal, or presentation, dealing with a problem, responding to inquiries, answering customer concerns, creating a sales plan, or understanding prospects.
There are no exceptions. Good ideas fail because they’re rushed and not thought though. Proposals are rejected because they are superficial. New initiatives are quickly abandoned because they’re full of holes. All are victims of the pervasive “get-it-done and out the door” mindset.
Take on challenges
The one opportunity that overshadows everything else in any job is routinely ignored or passed up. And that’s taking on challenges, which is a code word in business for solving problems.
If you ask most people to spell challenge, they’ll say, “T-R-O-U-B-L-E.” They run the other way from challenges, avoiding them at all costs. As they see it, challenges conger up images of long hours, too much work, getting blamed, and failing. Just say the word and they run and hide behind claims of being too busy or having to walk the dog after work. That’s all good news because it opens up enormous opportunities for those who dare to raise their hands and say, “I’ll work on that.”
Get to the bottom of things
Understanding how things fit together, making connections, and uncovering what’s missing goes beyond superficial and incomplete answers. Since many of us think that may be a good idea, but it takes too much time, so why bother. And that’s why “Googling” is the accepted standard for research. How many of us are interested in knowing whether something is fact or opinion? How many know the difference or even care?
The New York Times Magazine described how Kent Clizbe, a former CIA officer and intelligence contractor, went about the arduous exposé of a daring media con man as “an unrelenting compulsion to get to the bottom of things … He has a perpetual need to turn everything inside out …”
Tinkering gets us to the bottom of things, and that’s what it takes to innovate, break down barriers, and make a difference on or off the job.
Stop making mistakes
Is that too much to ask? Of course there are “circumstances beyond our control,” but most often, mistakes result from moving too quickly.
Steve Jobs tapped Ron Johnson to develop the now wildly successful Apple retail stores. Then, based on this success, he was picked to work his magic on saving the legendary J.C. Penney stores. Instead, he unleashed tornado-like disruption and was quickly blown away.
Now, Johnson is launching a new venture and told USA Today, “The mistake I made was trying to change things too fast. I’m going back to what I learned at Apple, which is that there’s no such thing as an overnight success.”
No one wants to make mistakes, yet they still happen. New executives arrive, for example, with a “Here’s what we’re going to do to make us successful” message. This is always a mistake, because this is the time for tinkering, for learning how the place operates, spotting problems, and coming up plans for improvement that brings everyone on board.
“The mistake I made was trying to change things too fast” is good advice.
Take control
Those who practice the art of tinkering know its secret. They’ve learned how to take control of their lives. They don’t cower, complain, or quit in the face of the endless obstacles they face every day. They’re always looking for ways to make something better.
What does it take to make good things like this happen? Just a little tinkering and asking one question: “What if we…?” Every company needs tinkerers — the more the merrier. They get a kick out of making the place better.
To encourage tinkering, it might be a good idea to give a “Tinkerer of the Month Award” and share tinkering success stories. At a time when so many workers feel undervalued, we should let them tinker and see what happens. It could be just the way to turn a lot of minds into suggestion boxes bursting with new ideas.
John Graham of GrahamComm is a marketing and sales strategist-consultant and business writer. He publishes a free monthly eNewsletter, “No Nonsense Marketing & Sales Ideas.” Contact him at jgraham@grahamcomm.com, (617) 774-9759, or johnrgraham.com
It’s time to get rid of the IRS
Tax deadline day has passed. Whew! To honor that glorious day, here is a request: All in favor of destroying the IRS, please raise your hand. Wow, look at that sea of hands. Some of you have raised both hands. I don’t blame you. Especially those who are surrendering. Getting rid of the IRS is
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Tax deadline day has passed. Whew! To honor that glorious day, here is a request: All in favor of destroying the IRS, please raise your hand. Wow, look at that sea of hands. Some of you have raised both hands. I don’t blame you. Especially those who are surrendering.
Getting rid of the IRS is a great idea. From the many hands I see, I guess you agree. Few in Washington would have the guts to do it. Or even propose it. But it is a good idea.
Yes, Senator Ted Cruz, a presidential candidate, suggests getting rid of the IRS. But most Americans don’t take the idea seriously. They figure it cannot be done.
That is a pity, because the IRS is a curse on this nation. A blight. For many, it is a monster that hounds and harasses them. For others, it is merely a migraine. Yet we don’t need it. We truly do not.
We have this immense economy. We need to bleed it to get money to run the country. So we sic leeches to the area of the economy known as income. Hence our income tax.
We could sic leeches on other parts of the economy — instead of on incomes. That would allow us to deep six the IRS. This would make the lives of most Americans simpler. It would allow the government to sack a lot of expensive bureaucrats. It would reduce the volume of lies in the country. (Most tax returns are collections of lies, from teensy little ones to whoppers.)
If we demolished the IRS, a majority of us would save money. All the money we now spend for tax advice. H&R Block would lower its flags to half-mast, to mourn its own demise.
Most of us would also save many hours of labor that we put into preparing our tax returns. Millions of dogs and their ribs would rejoice. Because we would no longer kick them for chomping the receipts we cannot find.
Killing off the IRS is not a pipe dream. Imagine if we closed it tomorrow. I mean just closed it. Where would we get the money to run the government? The money we used to get via IRS leeches?
How about we tax consumption? We levy taxes on everything we buy. Period. That is, we replace taxes on incomes with taxes on what we spend.
If you worry about our poor having to pay taxes, you should not. They don’t pay income tax now. Nearly half of Americans pay no income tax. If we had a consumption tax, yes they would pay some tax. But if the tax on necessities was low, they would pay little.
The people who would pay the most would be those who spent the most. Doesn’t that sound like a fair tax system to you?
Now, some would say that crooked folks would avoid paying taxes on what they buy. They’d do it by purchasing stuff under the table — on the black market.
I’m sure some crooks would do that. But do you suppose we might just have the odd crook or two who cheats on taxes in our current income-based tax system?
Sure, we would need to set up mechanisms to stream the consumption tax to Washington, D.C. But they would be tiny, compared to the monster of a machine we call the IRS.
My point is that we could get rid of the IRS. We could cleanse our lives of this monster. We could end the spending of hundreds of billions of hours and dollars on tax reporting.
And we could do it by merely tapping a different artery in the body of our economy.
Under our current system, our big earners pay most of what goes to Washington. If we taxed spending, the picture would be about the same. Big earners are big spenders.
So we would collect the money we need to run the government. But we would save ourselves many headaches, arguments, lies, ulcers, curses, and sleepless nights.
Let’s just say we could deduct all of these things.
And our dogs would sleep better on April nights.
Tom Morgan writes about political, financial, and other subjects from his home near Oneonta. Several upstate radio stations carry his daily commentary, Tom Morgan’s Money Talk. Contact him at tomasinmorgan.com
LETTER TO THE EDITOR: State’s minimum-wage increase, family-leave legislation will cost jobs
Dear Editor: Studies demonstrate that legislative-imposed minimum-wage programs like the one recently included in Albany’s 2016-17 budget agreement increase unemployment, drive business relocations, and undermine manufacturers’ ability to retain employees. A 2013 Bureau of Labor Statistics study found that a $1 minimum wage increase translates to a 1.48 percent unemployment increase, a 0.18 percent decrease
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Dear Editor:
Studies demonstrate that legislative-imposed minimum-wage programs like the one recently included in Albany’s 2016-17 budget agreement increase unemployment, drive business relocations, and undermine manufacturers’ ability to retain employees.
A 2013 Bureau of Labor Statistics study found that a $1 minimum wage increase translates to a 1.48 percent unemployment increase, a 0.18 percent decrease in the net job growth rate, and a 4.67 percent rise in teen unemployment. A 2014 Congressional Budget Office study projected that increasing the minimum wage to only $10.10 would cost some 500,000 workers their jobs. The new minimum wage in New York state will eventually be $15 per hour.
Albany’s legislation also includes a “12-week paid family leave policy” that cripples employers’ ability to effectively schedule production and provide other employee time-off benefits. The Business Council of New York State made its position clear: the “budget deal includes the most expansive Paid Family Leave law in the nation, while leaving out meaningful business cost reductions…”
While Albany boasts that its deal is a “victory” for New York employees, the reality is that it simply does nothing for those workers losing their jobs as a result of it.
Albany continues to ignore the taxpayers’ call to cut wasteful government spending. Instead, the politicians just keep passing along their obligations to New York’s business owners. By doing so, their legislative-imposed, minimum-wage increases will garner votes, without costing Albany anything.
The state’s manufacturing community is not opposed to providing its employees with expanded compensation plans and benefits. We want to remain and grow employment in New York state, but Albany’s budget deals just keep discouraging us from doing that.
Sincerely,
Frank Giotto
CEO, Giotto Enterprises

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