Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.
3 Tips For When Company Culture Goes Awry
Frequent fliers may look back on 2017 is the year those supposedly “friendly skies” turned into “chaotic clouds.” The list of airlines in trouble seemed to grow by the day, whether it was cancelled flights that led to near riots, prize rabbits dying in the cargo hold, or roughed-up passengers who declined to be bumped […]
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Frequent fliers may look back on 2017 is the year those supposedly “friendly skies” turned into “chaotic clouds.”
The list of airlines in trouble seemed to grow by the day, whether it was cancelled flights that led to near riots, prize rabbits dying in the cargo hold, or roughed-up passengers who declined to be bumped from their seats.
Something definitely has been amiss in the airline industry.
Beyond getting past the negative media coverage, if an airline — or any company for that matter — wants to right the foundering ship, someone should do a deep dive into the company culture.
Any business leader needs to understand that his/her ultimate success starts with what happens on the inside of the organization. If the people inside the business aren’t aligned and in sync with the company’s values and goals, then the result is going to be confusion and turmoil that eventually will affect the brand’s overall performance.
A few airlines are experiencing that right now, but plenty of other businesses are as well.
A lot goes into setting things right when they go awry, but here are some steps that you can take to get back on track:
– Strive for organizational clarity
The most critical ingredient to achieving business success is clarity, and that includes clarity of the organization’s purpose and vision, as well as clarity in the roles of those involved in carrying out that purpose and vision. If leaders are fuzzy on the goals they have for a business or organization, then those charged with accomplishing those goals are less likely to succeed.
– Keep things positive
As a proponent of positive psychology, I believe that keeping an upbeat atmosphere is essential to a company’s culture. You want your employees to be happy. If you can find a way to encourage a positive outlook and attitude, employees will be more motivated and will perform their jobs better.
– Go in search of what’s right in the company
When businesses want to improve, they typically focus on what’s wrong or what’s broken. It just seems to make sense to address head-on whatever difficulty has arisen. But that approach should be flipped on its head and the question should not be: “What are we doing wrong?” It should be: “What are we doing right?” I like to ask, “What are the great nuggets inside that organization that can take us to a different place, to a different height?” If you understand where the company culture is getting it right, you can duplicate those practices in the areas where the problems lie.
Just about any company will hit a bumpy stretch somewhere along the way. When that happens, it may be time to explore its culture, re-evaluate how it operates, and re-imagine what its future can be.
Brad Deutser is president and CEO of Deutser LLC (www.deutser.com), a consulting firm that says it advises leaders and organizations about achieving clarity, especially in times of transition, growth, or crisis.
The piper plays the tune. But who pays the piper?
Think carefully about the consequences of government health care M any Americans are willing to give p an important liberty. They on’t realize it, but they are. They are happy to accept government health care. Total government health care. They bandy about terms like “socialized medicine,” “national health service,” and “single payer.” The single
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Think carefully about the consequences of government health care
M
any Americans are willing to give
p an important liberty. They
on’t realize it, but they are.
They are happy to accept government health care. Total government health care. They bandy about terms like “socialized medicine,” “national health service,” and “single payer.” The single payer, of course, being the government.
What’s the liberty they would give up? To comprehend it, read the stories about Charlie Gard. He is a wee babe in a London hospital — under socialized medicine.
His doctors proclaim that his rare genetic disease is untreatable. They declare he must come off the machines that keep him alive and that he must die.
His parents asked to take him to the U.S. for experimental treatment. They had to ask, because under socialist medicine he is no longer theirs.
They raised $1.7 million for the treatment. The British doctors essentially said: “No. We know what is best for your baby. He must die.” The courts back them up. As one government minister put it, these decisions were “…in line with Charlie’s best interests.”
The parents then asked to take “their” baby home to die — in the company of family and friends. The authorities, not in so many words, said “No, he will die when and where the authorities decide.”
This is the face of single-payer health care. The payer pays the piper. The piper plays the tune. And you dance to it. Period. You are a prisoner of the system.
I wrote earlier about our family’s similar experience — under socialist health care in New Zealand. Shortly after birth, our baby girl was whisked from us and taken to another hospital. We were not consulted in her care. We were utterly ignored.
To the doctors, we did not exist. In their eyes, the baby belonged to the state. If they had decided her life was not worth extending, they probably would not have consulted with us. If we had wanted to take her elsewhere for treatment, we would not have been allowed.
That was a frightening reality. Just as it is for the parents of Charlie Gard. The piper plays the tune. The tune called for by the payer. The payer is the government. The state. In this instance, the tune is a death march.
Yet, here, we consider more and more government in our health care. As we do, we should realize more government means less of us. Less of you and me. As government makes more choices, we get to make fewer.
We should also imagine what might come next. Socialist health care is notorious for shortages. Shortages of equipment, specialists, drugs, and money to pay for patient care. Canada is known for its socialist health care, which is famous for shortages.
On a per-capita basis, Canada has only one-third the MRI units we have. And only one-half the CT scanners. Much of its equipment and technology is obsolete compared to ours.
When socialist systems suffer shortages, they ration access to health-care treatments. No other choice. The old and hopeless cases draw the short straws.
No systems are perfect, of course. Our insurance companies can be brutal in what they refuse to pay for.
However, our system has more freedoms and more liberties. Here, Charlie’s parents would be free to raise money and pursue experimental treatments. Under the UK’s single-payer system, they have no such freedom.
Socialism suppresses the individual, for the sake of “equality.” In various ways, individuals must accommodate self to a greater good. They give something of themselves to the infallible regime. The state.
In this case, Charlie’s parents had to give up their liberty to the state. The liberty to decide their baby’s fate and the liberty to decide how and where he would die.
And yet, government health care appeals to many Americans. I wonder if the numbers might drop if all of us pondered the case of baby Charlie. And the manner in which he is going to die.
Tom Morgan writes about political, financial, and other subjects from his home near Oneonta. You can write to Tom at tomasinmorgan@yahoo.com. You can read more of his writing at tomasinmorgan.com
We Need to Encourage Good Media
I’ll be the first to admit that when it comes to journalism, I’m a traditionalist. ld-fashioned, even. But I don’t think it’s a coincidence that even while confidence in the media drops to new lows and Time magazine feels moved to wonder “Is Truth Dead?” on its cover, huge numbers of Americans have come to
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
I’ll be the first to admit that when it comes to journalism, I’m a traditionalist.
ld-fashioned, even. But I don’t think it’s a coincidence that even while confidence in the media drops to new lows and Time magazine feels moved to wonder “Is Truth Dead?” on its cover, huge numbers of Americans have come to believe the media is not as authoritative as it once was.
Straightforward, responsible journalism is an indispensable public asset, a cornerstone of democratic life. This is threatened by the trends reshaping the media landscape. With less consensus around information and data, the cohesiveness of our society is diminished.
I’m not just talking about the rise of deliberately “reported” misinformation and disinformation. Some news outlets may not be as egregiously destructive of democratic values, but their urge to chase viewership and clicks at the expense of solid, fact-based reporting is doing us no favors.
In a media world in which opinion serves as the chief currency, rather than straight-ahead reporting of hard truths, politicians face less scrutiny of their statements and less accountability. They are succeeding at manipulating the media by using Twitter, refusing to hold press conferences, restricting questions and cameras, employing set speeches, and refusing to conduct a free-wheeling discussion of their opinions in front of the press.
The result is that significant policy decisions affecting millions of Americans are being drawn up with less scrutiny and promoted as beneficial without the clarifying debate that a representative democracy depends upon.
We are fortunate to retain a number of high-quality news organizations with first-rate reporters who continue to dig deep and uphold high journalistic standards. This is crucial, because we live in an era when solid reporting rooted in high standards of accuracy is not just a goal, but a vital, small-democratic necessity.
As consumers of news, we need to encourage the media to undertake it and hold its members to account when they stray. And we need to shoulder our responsibility for helping news organizations improve. After all, we’re the ones who often turn to fluff rather than substance and consume only stories that reflect our own perspectives. As citizens, we need to step up our own game, too.
Lee Hamilton is a senior advisor for the Indiana University (IU) Center on Representative Government, distinguished scholar at the IU School of Global and International Studies, and professor of practice at the IU School of Public and Environmental Affairs. Hamilton, a Democrat, was a member of the U.S. House of Representatives for 34 years, representing a district in south central Indiana.
NBT Bank announced that KURT EDWARDS, SVP, has been promoted to chief consumer credit officer. His career with NBT has spanned 33 years, and he has held leadership roles in consumer lending and small-business banking. Edwards earned his bachelor’s degree in business and economics from SUNY Plattsburgh and has completed management-development courses through the American
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
NBT Bank announced that KURT EDWARDS, SVP, has been promoted to chief consumer credit officer. His career with NBT has spanned 33 years, and he has held leadership roles in consumer lending and small-business banking. Edwards earned his bachelor’s degree in business and economics from SUNY Plattsburgh and has completed management-development courses through the American Bankers Association and the American Institute of Banking.

SHAUNA HYLE, SVP, has been appointed consumer lending executive. She joined NBT in 2008 as corporate controller and was promoted to chief risk officer in 2013. Hyle was previously a manager with PricewaterhouseCoopers. She earned her a bachelor’s degree in accounting from SUNY Geneseo and is a CPA.

SVP AMY WILES has been named chief risk officer, in addition to her responsibilities as chief credit officer. She has more than 35 years of experience in commercial banking. She previously worked at KeyBank and JP Morgan Chase. Wiles earned her bachelor’s degree from Colgate University and an MBA from the University of Pennsylvania’s Wharton School of Business.
VP TERRA CARNRIKE-GRANATA has been promoted to director of information security. She joined NBT in 2008 as information security officer and was promoted to information security and fraud risk manager in 2015. Carnrike-Granata earned her bachelor’s and master’s degrees at the University of Albany’s School of Criminal Justice and has the CompTIASecurity+ certification.
Barton & Loguidice, D.P.C. (B&L) has hired two new full-time engineers in the Water/ Wastewater Group in its Watertown office. CHELSEA M. KOSTER and DAVID C. POWERS will work on the firm’s increasing backlog of private and municipal infrastructure improvement projects in the North Country. Koster has joined the firm as an engineer I. She
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Barton & Loguidice, D.P.C. (B&L) has hired two new full-time engineers in the Water/ Wastewater Group in its Watertown office. CHELSEA M. KOSTER and DAVID C. POWERS will work on the firm’s increasing backlog of private and municipal infrastructure improvement projects in the North Country. Koster has joined the firm as an engineer I. She earned her associate degree in engineering science from SUNY Jefferson, and her bachelor’s degree in civil engineering from Clarkson University. Koster has experience in construction management and construction inspection. She previously worked on the Lowville Academy building renovation projects as an intern for Turner Construction and on the Dexter Route 180 Bridge over Black River project as a transportation construction inspector II for the New York State Department of Transportation. Koster is OSHA 10-certified. Powers has joined as an engineer I in the firm’s Facilities Group in structural design. He holds a bachelor’s degree in civil engineering from Clarkson University. Powers has previous intern experience creating civil and site designs, undertaking construction administration, and inspection. He has also worked in the renewable-energy industry performing site analysis and system modelling, and installing solar photovoltaic, geothermal, and solar thermal customized energy systems.
GEI Consultants, Inc. has added senior professional and project engineer JEFF HOLDEN to its Ithaca office. He has relocated to Ithaca from GEI’s Glastonbury, Connecticut office. Holden has more than 25 years of experience in the environmental-consulting business specializing in the investigation and remediation of industrial properties and sediment sites. He served as technical lead
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
GEI Consultants, Inc. has added senior professional and project engineer JEFF HOLDEN to its Ithaca office. He has relocated to Ithaca from GEI’s Glastonbury, Connecticut office. Holden has more than 25 years of experience in the environmental-consulting business specializing in the investigation and remediation of industrial properties and sediment sites. He served as technical lead and project manager for many large and complex environmental remediation projects with a range of industrial clients including project strategy/planning, regulatory compliance, engineering design, and interaction with regulatory agencies.
Bousquet Holstein PLLC announced that GREGORY D. ERIKSEN has joined the firm as an associate attorney with a focus on commercial litigation. He has worked in a variety of settings, from state and federal appellate matters to state administrative proceedings to Federal District Court, State Supreme Court, and various town courts. Eriksen previously was an
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Bousquet Holstein PLLC announced that GREGORY D. ERIKSEN has joined the firm as an associate attorney with a focus on commercial litigation. He has worked in a variety of settings, from state and federal appellate matters to state administrative proceedings to Federal District Court, State Supreme Court, and various town courts. Eriksen previously was an associate attorney at Cohen Compagni Backman Appler & Knoll, PLLC and as an associate at Smith, Sovick, Kendrick & Sugnet, PC, according to his LinkedIn profile. He also was a law clerk to Hon. Frederick J. Scullin, Jr. of the U.S. District Court for the Northern District of New York. He earned his law degree from the Syracuse University College of Law and his bachelor’s degree in political science from Middlebury College in Vermont.
The Syracuse Crunch has hired FRANCESCA RANIERI as foundation & merchandise manager / account executive and BRIGID HESLIN as marketing manager. Ranieri joined the Crunch for the 2015-16 season as a game-day operations intern. After continuing her internship over the summer and working part time through the 2016-17 campaign, she now joins the staff as
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
The Syracuse Crunch has hired FRANCESCA RANIERI as foundation & merchandise manager / account executive and BRIGID HESLIN as marketing manager. Ranieri joined the Crunch for the 2015-16 season as a game-day operations intern. After continuing her internship over the summer and working part time through the 2016-17 campaign, she now joins the staff as a full-time employee. Ranieri received her associate degree at Palm Beach State College before transferring to Syracuse University, where she earned her bachelor’s degree in sport management in May 2017. Heslin is a full-time staff member after serving as a public & media relations intern and part-time account executive since the 2015-16 season. She graduated from Le Moyne College with a degree in communications with concentrations in public relations and media studies. The Syracuse Crunch has promoted ANDREA MARINO to senior manager of corporate activation & marketing, MEGAN CAHILL to senior manager of public relations & digital media, and KRISTEN DENICK to senior manager of retention. Marino joined the Crunch full time for the 2014-15 season as sponsorship services manager before being named corporate activation & marketing manager. She spent the 2012-13 campaign with the team as an intern. Cahill rejoined the Crunch for the 2015 Calder Cup Playoffs after spending the 2013-14 season as a public & media relations intern. Denick joined the Crunch at the start of the 2015-16 season as an account executive after serving as a sponsorship-services intern. For the past year, she served as the team’s Crunch Foundation and retention manager.
Annese & Associates, Inc. has hired ALI SCHILLINGER as staff accountant. Most recently, she worked at a regional public accounting firm, Insero & Coin, based in Rochester. Schillinger holds an undergraduate degree from St. John Fisher College, with a major in accounting, and an MBA, with a concentration in accounting, from St. John Fisher College,
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Annese & Associates, Inc. has hired ALI SCHILLINGER as staff accountant. Most recently, she worked at a regional public accounting firm, Insero & Coin, based in Rochester. Schillinger holds an undergraduate degree from St. John Fisher College, with a major in accounting, and an MBA, with a concentration in accounting, from St. John Fisher College, completed in 2014.

Harris Beach names Jagel new CEO, replacing Spitz, now chairman
ROCHESTER, N.Y. — Harris Beach PLLC, a Rochester–based law firm with an office in Syracuse, has named a new CEO. Christopher Jagel replaced James (Jim)
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.