Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.
Viewpoint: Building a Website Your Patients Don’t Hate
It’s no secret: being tech-savvy is critical in the current business landscape. If your health-care practice (or small business) doesn’t have a fully operational website,

CNYSME selects Crouse’s Boynton for 2018 Crystal Ball Award
SYRACUSE, N.Y. — The Central New York Sales & Marketing Executives (CNYSME) organization has chosen Kimberly Boynton, president and CEO of Crouse Health, as the

CEO TALK: SCHC leader discusses renewed federal funding
SYRACUSE, N.Y. — The CEO of Syracuse Community Health Center (SCHC) recently breathed a sigh of relief at the passage of federal funding the center
Viewpoint: Growing Hospital’s ROI, Skills by Reducing Contracts
As the New Year rapidly unfolds, health-care leaders are again challenged to find new ways to curb spending, get more done, boost revenue, enhance patient
Rome Memorial Hospital to host nurse-recruitment event on Feb. 28
ROME, N.Y. — Rome Memorial Hospital (RMH) announced it will host its spring reception and job fair for nurses on Feb. 28 from 6:00 p.m.
Health Care People News – February 2018
LORETTOLoretto recently promoted three of its employees to executive positions. JOELLE MARGERY has been named VP of skilled nursing. She has been at Loretto for
Chick-fil-A Cicero restaurant to open its doors on Feb. 22
CICERO — It’s finally almost here. The first Chick-fil-A restaurant in upstate New York will open Feb. 22 on Brewerton Road in Cicero. The 5,000-square-foot eatery will include seating for 112, outdoor seating for 24, and a two-story indoor play area, according to a company news release. The restaurant will be open from 6:30 a.m.
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CICERO — It’s finally almost here. The first Chick-fil-A restaurant in upstate New York will open Feb. 22 on Brewerton Road in Cicero.
The 5,000-square-foot eatery will include seating for 112, outdoor seating for 24, and a two-story indoor play area, according to a company news release. The restaurant will be open from 6:30 a.m. to 10 p.m. Monday through Saturday. Operated by franchisee and Western New York native Jimmer Szatkowski, the restaurant, like all Chick-fil-As, will be closed on Sundays.
The day before the opening, the restaurant will hold a “First 100 Campout,” involving 100 volunteers engaging in what the company calls “service opportunities that mirror Szatkowski’s commitment to having a positive impact on the community where he’ll do business.” Those who participate will be awarded with 52 free Chick-fil-A meals, which the company is referring to as a year’s supply.
Those interested in taking part in the First 100 Campout can register at the restaurant from 6 a.m. to 8 a.m. on Feb. 21, according to the release.
Szatkowski is also holding a book drive to benefit Roxboro Road Elementary School.
Szatkowski has a degree in math from SUNY Potsdam and an MBA from Clarkson University. Before applying for a Chick-fil-A franchise, he worked at IBM in supply chain management for two decades.
Chick-fil-A, which specializes in chicken sandwiches, first broke ground on the Cicero restaurant last August.
The Cicero location is the first of four Chick-fil-A restaurants projected to open in the upstate region within a year as the chain expands in the state with its first eateries outside of New York City. The first Rochester–area restaurant will open in Greece in April. Buffalo and Plattsburgh–area locations are slated to open toward the end of the year, the company said.
Headquartered in Atlanta, Georgia, Chick-fil-A is a family-owned company with more than 2,200 restaurants in 47 states and the District of Columbia. The company reported revenue of more than $9 billion in 2017.
Felice joins NBT Bank’s Mohawk Valley advisory board
UTICA–ROME, N.Y. — NBT Bank Mohawk Valley Regional President John Buffa recently announced that Lori Kaplan Felice has joined the bank’s Mohawk Valley advisory board. Formed in 2012, the advisory board works closely with NBT Bank management on a range of issues to help shape the bank’s continued growth and development in the region, NBT
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UTICA–ROME, N.Y. — NBT Bank Mohawk Valley Regional President John Buffa recently announced that Lori Kaplan Felice has joined the bank’s Mohawk Valley advisory board.
Formed in 2012, the advisory board works closely with NBT Bank management on a range of issues to help shape the bank’s continued growth and development in the region, NBT Bank said in a news release.
Felice is a licensed real-estate broker and president of CA Kaplan Master, LLC, a commercial real-estate firm serving Rome and New Hartford. She is a “strong community supporter,” serving on the boards of Rome Memorial Hospital, the Mohawk Valley Community College Foundation, and the Rome Area Chamber of Commerce. She graduated from Binghamton University.
“We are pleased to welcome Lori to our advisory board,” Buffa said in the release. “She brings an expertise that will help guide our business activities as NBT Bank builds on our strong foundation in the Mohawk Valley.”
Norwich–based NBT Bank is ranked No. 5 in deposit market share in the Utica–Rome metro area, with a nearly 13 percent share of all deposits, according to the latest FDIC statistics. It operates nine branches in the region.
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United Radio ending at-home repairs, other unprofitable lines
DeWITT — United Radio is planning to eliminate 15 unprofitable lines of work by the end of March. “Basically, we are looking to restructure a little bit,” says President Phil Rubenstein. The company has notified 30 workers their positions are being eliminated in seven weeks as the firm moves away from work for electronics companies
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DeWITT — United Radio is planning to eliminate 15 unprofitable lines of work by the end of March.
“Basically, we are looking to restructure a little bit,” says President Phil Rubenstein.
The company has notified 30 workers their positions are being eliminated in seven weeks as the firm moves away from work for electronics companies that doesn’t pay well enough, he says.
When workers were notified of the changes, they were given an application to transfer to one of the available positions in the company. Right now, United Radio has 20 open spots, Rubenstein says.
“I hope we get to the end of March and nobody is affected,” Rubenstein says.
He says that some 15 companies that turn to United Radio for customer support or repair work aren’t bringing United Radio a profit. “They recognize that we provide them with the highest level of service,” he says, “they just aren’t always willing to pay.”
The planned changes include the elimination of the department that provides in-home repair on televisions and appliances. United Radio has six employees in that department, Rubenstein says. Overall, the company has 420 employees in DeWitt and another 130 in Peachtree, Georgia.
Rubenstein adds that the changes are in line with what United Radio has been doing since Jacob Rubenstein founded the business in 1923. “My grandfather recognized that for an endeavor to be successful, it must be beneficial to both sides.”
United Radio is a repairer and remanufacturer of high-tech and automotive electronics. It has contracts to provide services to electronics companies. It supplies radio and other communication devices and services for first responders. The company also has a research and development section that looks at new ways to repair equipment, ways to improve product design, and has received patents for hardware and software.
Rubenstein adds that United Radio hasn’t closed the door on the companies it plans to drop. “We’re still in conversations with some of them.”
Rubenstein says the latest changes will have no effect on the company’s announced expansion plans. In January, the Onondaga County Industrial Development Agency (OCIDA) board approved tax abatements that could save United Radio $247,520 in mortgage, sales and property taxes on expansion at 5717 Enterprise Parkway, next to its current building at 5703 Enterprise Parkway. OCIDA documents show the economic benefits from the expansion would top $22 million, including more than $12 million in wages and nearly $2.5 million in employee benefits.
Rubenstein stresses that other contingencies still need to be met for the expansion to go forward.

SUNY Poly-led team of area refugees makes impact at robotics competition
UTICA, N.Y. — A first-year robotics team made up of Utica–area refugees and led by SUNY Polytechnic Institute students “overcame numerous challenges” to place in the top 15 at a recent First Tech Challenge (FTC) robotics competition, the university announced. Originally from Nigeria, Oghenekovie Evi-Parker (or Kovie as she’s known to friends) is a SUNY
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UTICA, N.Y. — A first-year robotics team made up of Utica–area refugees and led by SUNY Polytechnic Institute students “overcame numerous challenges” to place in the top 15 at a recent First Tech Challenge (FTC) robotics competition, the university announced.
Originally from Nigeria, Oghenekovie Evi-Parker (or Kovie as she’s known to friends) is a SUNY Poly senior majoring in mechanical engineering who started a robotics team at the Midtown Utica Community Center (MUCC) with Moe Zae, a junior majoring in computer science at SUNY Poly, as a way to introduce young refugees to STEM (science, technology, engineering, and math) concepts and grow their interests as scientists.
“It is a tremendous source of pride for us at SUNY Poly to be able to reach out to the community and bring the knowledge and skills forged in our classrooms and labs to the next generation of young engineers,” said Dr. Bahgat Sammakia, interim president of SUNY Poly, said in a news release. “The students at the Midtown Utica Community Center faced numerous challenges while they sought to achieve their goal of forming a robotics team, but with the help and dedication of our students, together, they not only formed a team, but did so with stellar results.”
FTC teams are challenged to work together designing, building, programming, and operating robots to compete in a head-to-head challenge. Guided by coaches and mentors, the students develop STEM skills and practice engineering principles while realizing the “value of hard work, innovation, and sharing ideas,” SUNY Poly said. Teams use kits to create robots that can achieve goals set forth in new, annual competitions.
Creating a FIRST (for inspiration and recognition of science and technology) team came with many challenges, from recruitment to language barriers, as well as the obstacle of finding sufficient funding for the kits and materials needed to create the robots, the release noted. With the help of the Northeast Education and Technology Education Center (NEATEC), a grant through the National Science Foundation, helped procure the necessary materials needed to construct their robot, so the team could take part in the competition qualifier this past fall. The competition process also included a requirement for each team to meet with judges and make a presentation of their journey, engaging participants while building their public-speaking abilities.
Together, Kovie and Moe led the team of 11 to 17-year-old refugees to 13th place among the 23 robotics teams competing at the FTC Robotics Competition qualifier at Sauquoit Valley High School in Sauquoit. The team also took home the Judges Award, given at the discretion of the judges to a team whose “unique efforts, performance, or dynamics merit recognition, even though the team does not fit into any existing award categories.”
“This team’s award is for exceptional teamwork,” said the competition judges. “They crossed international borders and language barriers. They reached out in their community to share their newfound love of STEM.”
In March, SUNY Poly will host the multi-day Central New York 2018 Regional FIRST Robotics Competition in the Wildcat Field House on the institution’s Utica campus, bringing an expected 2,500 students to the Utica area from around the world, along with their families, mentors, and volunteers. This FIRST Robotics Competition (FRC) is a head-to-head competition for students in grades 9 through 12 on a special playing field with robots they have designed, built, and programmed, the university said.
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Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.