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The Best Weapon Against Cyber Threats is People
When a company’s computers are hacked, management’s first impulses often are to invest in better software, better virus protection packages, better computers, or even entire networks. But they may be putting the emphasis in the wrong place. The problem’s root cause is usually not the technology, but people. Organizations that take a simplistic approach, assuming […]
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When a company’s computers are hacked, management’s first impulses often are to invest in better software, better virus protection packages, better computers, or even entire networks.
But they may be putting the emphasis in the wrong place.
The problem’s root cause is usually not the technology, but people. Organizations that take a simplistic approach, assuming computer hacks are an IT department’s problem are headed for trouble. Cybersecurity is everyone’s job.
For lasting results, firms need to harness the power of solution-design techniques to develop cybersecurity systems and protocols, based on the I.D.E.A.S. framework:
• Identify: Get to the root cause of the problem. Step back, take a breath, and assess the situation, so that you will ensure you are treating not just the symptoms.
• Design To avoid security breaches, take time to determine the options that can be used to address all the problems related to these issues.
• Engage. Confirm that everybody who is impacted by a new cybersecurity program or effort is on board with the changes before they are implemented.
• Act. Implement mandatory training for all employees to explain the common ways that hackers enter the system, including how phishing works.
• Sustain. Design metrics to keep cybersecurity policies in place and implement an easily accessible system for employees to identify and report incidents.
The company that truly engages all of its employees, suppliers, vendors and other stakeholders to be knowledgeable and aware of basic cybersecurity protocols will have a much better chance of countering criminals.
J. Eduardo Campos and Erica W. Campos are co-authors of “From Problem Solving to Solution Design: Turning Ideas into Actions.” They are co-founders of the consulting firm, Embedded Knowledge Inc. (www.embedded-knowledge.com), which works with organizations and entrepreneurs to develop customized business strategies and to form partnerships focused on designing creative solutions to complex problems.
Berkshire Bank to close one Mohawk Valley branch, in Marcy, in late March
MARCY — Berkshire Bank plans to close its branch office at 9085 Old River Road in Marcy in late March. The bank recently notified the New York Department of Financial Services (DFS), and the department ruled favorably on the bank’s plan. “As provided in Section 28-c of the Banking Law, the Superintendent of Financial Services
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MARCY — Berkshire Bank plans to close its branch office at 9085 Old River Road in Marcy in late March.
The bank recently notified the New York Department of Financial Services (DFS), and the department ruled favorably on the bank’s plan.
“As provided in Section 28-c of the Banking Law, the Superintendent of Financial Services has found that the proposed closing of branch office at 9085 Old River Road, Town of Marcy, Oneida County … will not result in a significant reduction of banking services in the community to be affected,” the Banking Division of DFS said on its website.
Boston–based Berkshire Bank is also closing three branches in the Capital District — in Albany, Saratoga, and Schenectady counties.
“The proximity of other branch locations was a factor to close these four locations and the changing consumer preferences and improvements in financial technology have further spurred the reduction in branches,” Heidi Higgins, a Berkshire Bank spokesperson, tells CNYBJ in an email, explaining why the bank is closing the offices.
Higgins declined to say how many Berkshire employees work at the Marcy branch or what would happen to them. She did say the branch is expected to close on March 29.
Berkshire Bank’s Marcy branch had $19.4 million in deposits as of last June 30, according to the latest FDIC statistics. That’s the lowest amount of deposits of any of Berkshire’s 13 branches in the Utica–Rome metro area, including the 10 offices it has in Oneida County.
All of Berkshire’s 12 other area branches will remain open, including the office at 34 Oriskany Blvd. in Whitesboro, which is the closest — less than four miles away — office to the one that is closing.
Higgins says Berkshire Bank is directing customers of the Marcy branch to visit the Whitesboro office after the closure.

Work on St. Lawrence University’s Appleton Arena to begin this spring
CANTON — Renovation work on St. Lawrence University’s Appleton Arena will start “this spring” following the conclusion of the current hockey season, the university announced in late January. St. Lawrence University has chosen Northland Associates Inc. of Clay as the construction manager for the upcoming project. Northland Associates has previously worked on other projects at
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CANTON — Renovation work on St. Lawrence University’s Appleton Arena will start “this spring” following the conclusion of the current hockey season, the university announced in late January.
St. Lawrence University has chosen Northland Associates Inc. of Clay as the construction manager for the upcoming project.
Northland Associates has previously worked on other projects at St. Lawrence, including the Johnson Hall of Science, Kirk Douglas Hall, Peterson-Kermani Performance Hall, and Sullivan Student Center, the university said in a release.
St. Lawrence hopes to have this phase of the project complete by the start of the 2019-20 college hockey season, Ryan Deuel, the university’s director of media relations and strategic communications, said in an email response to a CNYBJ inquiry.
The renovations will provide St. Lawrence’s NCAA Division I men’s and women’s hockey programs with a “superior” athletic facility, the school contends.
A second phase of the project will also expand Appleton Arena to support the Saints’ NCAA Division III men and women’s lacrosse, field hockey, softball and the men and women’s rowing teams. That portion of the renovation will begin as additional fundraising is completed.
A little more than one year ago, St. Lawrence embarked on a study of Appleton Arena to “enhance the appeal” of the facility for both athletes and the fans.
It selected HOK, an architectural firm for designing sports venues, to conduct the study. HOK delivered its findings to the school’s steering, planning, and oversight committee as well as its campus user group in the fall. The firm also handled the design work for the project, Deuel said.
First opened in 1951, Appleton Arena is regarded as one of St. Lawrence University’s “significant heritage facilities.”
Improvements will include a new entrance, widening concourses, expanding concessions, additional social spaces including the Legends of Appleton room, and improving both broadcast and live-streaming technologies.
It will also include a strength and conditioning center named in memory of 1974 graduate Michael “Buddy” Cornacchia, who died in 2014.
“The character of Appleton Arena has aged over the years like a finely crafted historical home. In the NCAA Division I ice hockey world, it shares the comparable essence of Wrigley Field or Fenway Park. And like those beloved landmarks, renewed in every generation, it needs a timely upgrade,” St. Lawrence University President William L. Fox said in the release. “As one of St. Lawrence’s venerable and distinctive structures, Appleton is the ‘rink of dreams’ for North Country youth and the ‘forever home’ of St. Lawrence hockey. And that’s why this project, envisioned by generous Laurentian families, is so important to our University’s sense of pride and tradition.”
Donor-funded
Two major financial commitments secured last summer as part of the Campaign for Every Laurentian “put the project in motion,” the university said. They included a $10 million donation from 1974 alumnus Tom Dolan and the Dolan Family Foundation.
In addition, the Torrey and MacAllaster families — in memory of William A. (Bill) Torrey Sr. — provided a $1.5 million donation. Since then, St. Lawrence has secured additional “major” gifts, raising close to $17 million to date for the completely donor-funded Appleton-renovation project.
The Appleton Arena project is supported by The Campaign for Every Laurentian, “the largest comprehensive fundraising initiative in the more than 160-year history of St. Lawrence University.” With a fundraising goal of $225 million, the effort will support four priorities: “Endowing Our Future, Learning for the 21st Century, the Power of Connections, and Campus Stewardship as well as continued support for the St. Lawrence Fund,” the school said.
New York milk production rises more than 2 percent in December
New York dairy farmers produced more than 1.24 billion pounds of milk in December, up 2.1 percent from 1.22 billion pounds in the year-ago period, the USDA’s National Agricultural Statistics Service (NASS) recently reported. Production per cow in the state averaged 1,990 pounds in December, up 2 percent from 1,950 pounds a year prior. The
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New York dairy farmers produced more than 1.24 billion pounds of milk in December, up 2.1 percent from 1.22 billion pounds in the year-ago period, the USDA’s National Agricultural Statistics Service (NASS) recently reported.
Production per cow in the state averaged 1,990 pounds in December, up 2 percent from 1,950 pounds a year prior.
The number of milk cows on farms in New York state totaled 625,000 head in December, unchanged from December 2017, NASS reported.
New York dairy farmers received an average milk price of $17.80 per hundredweight in November, down 30 cents from October, and off 50 cents from November 2017.
In neighboring Pennsylvania, dairy farmers produced 856 million pounds of milk in December, down 6 percent from 911 million pounds in December 2017, according to the report.

Lewis County IDA to move to building it bought for business development
LOWVILLE — Lewis County Economic Development/Industrial Development Agency (IDA) plans to move into a building in Lowville that it bought last year and is currently developing to spur business growth in Lewis County. The move is slated for April, says Brittany Davis, marketing specialist at Lewis County Economic Development. “If we’re managing the building, we
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LOWVILLE — Lewis County Economic Development/Industrial Development Agency (IDA) plans to move into a building in Lowville that it bought last year and is currently developing to spur business growth in Lewis County.
The move is slated for April, says Brittany Davis, marketing specialist at Lewis County Economic Development.
“If we’re managing the building, we want to be up there as soon as possible. It’s just easier,” says Davis.
The organization is currently located at 7642 N. State St. in Lowville. The Lewis County Chamber of Commerce will also move into the coworking/shared office space of the newly purchased building that the organizations are calling the Center for Business.
The organizations want to make it a “one-stop shop,” so they can “manage the coworking space, manage the building,” says Cheyenne Steria, project manager for the Center for Business.
Steria also serves as a finance technical specialist for the Lewis County IDA. Both Davis and Steria spoke to CNYBJ on March 4.
Occupancy
Lewis County Economic Development/IDA is developing the building — the former Climax Manufacturing Co. facility at 7840 State Route 26 — into a multi-tenant, mixed-use facility.
The Center for Business already has two tenants leasing nearly 90,000 square feet of the available 145,000 square feet of open manufacturing space, per a news release about the Center for Business.
So far, Hanover, Pennsylvania–based Ox Industries (formally Carthage Specialty Paperboard) is leasing 80,000 square feet of manufacturing space for warehousing. And, NRG Group, a telecommunications contractor formerly located in New Bremen in Lewis County, is leasing 8,000 square feet of space.
Together, the two firms currently have about 20 employees working at the Center for Business.
The facility also has 15,000 square feet of office space, which will soon include Lewis County Economic Development/IDA and the Lewis County Chamber of Commerce.
A portion of the office space will serve as shared coworking space, where business owners, entrepreneurs or remote workers can rent working space and use amenities such as high-speed internet and printer services “on a daily, monthly or yearly basis,” per the release.
Lewis County Economic Development can tailor the building for manufacturing, light industry, and coworking/shared office space for businesses and nonprofit organizations in Lewis County.
“There are a variety of prices and we’re hoping to meet a lot of different needs,” Steria says, when asked renting space in the Center for Business.
Tenants lease their space with the IDA, she adds.
Building purchase
Lewis County Economic Development/IDA bought the former Climax Manufacturing Co. facility from Carthage Specialty Paperboard in a deal that closed Oct. 17, 2018. The purchase price was $800,000, says Steria.
Carthage Specialty Paperboard’s parent DeltaPoint Capital Management, a private-equity firm in Rochester, also owned Climax Manufacturing, Steria confirms, when asked about the building’s recent history.
Carthage Specialty Paperboard had filed for bankruptcy and was later purchased by Ox Industries about a week after the building purchase closed last October, according to Steria.
Lewis County Economic Development/IDA used some of its economic-development fund and grant financing to make the purchase, says Steria.
The state had awarded the organization grant funding through the North Country Regional Economic Development Council for its efforts to establish a commerce park on property near the building it bought for the Center for Business, she notes.
“We transferred that grant for the purchase of this building,” Steria adds.
Reason for purchase
Lewis County Economic Development/IDA had been focused on establishing a commerce park on site, near the Center for Business, says Davis.
“But our IDA board really pushed the organization to look into the purchase of the building because we didn’t want the building to just be left empty,” she adds.
The agency eventually decided that it wanted to create a multi-tenant facility because it understands how “difficult it would be” to just bring in one company with 100 jobs.
It pursued a plan to create a multi-tenant facility where it could section off the building for businesses that could bring five or 10 jobs and occupy up to 12,000 square feet at a time.
“That’s something that’s a little bit more attainable for us,” says Davis.
The commerce park that the organization had been thinking about is still a possibility in the future, according to Steria.

A discussion with NBT Bank’s new manager for agribusiness lending
Jennifer Conard is now the regional agricultural-banking manager at NBT Bank, working at the office in Norwich, where the bank is headquartered. NBT Bank serves 600 agribusiness customers in Central New York, “the majority of whom are tied to dairy farming,” the bank said in a fact sheet provided to CNYBJ. “Those would be our
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Jennifer Conard is now the regional agricultural-banking manager at NBT Bank, working at the office in Norwich, where the bank is headquartered.
NBT Bank serves 600 agribusiness customers in Central New York, “the majority of whom are tied to dairy farming,” the bank said in a fact sheet provided to CNYBJ.
“Those would be our agricultural-borrowing customers,” Conard adds. She spoke with CNYBJ in a telephone interview on March 1.
NBT Bank has been serving agribusinesses since it was founded more than 160 years ago.

Conard assumed leadership of NBT’s agricultural-lending group following the retirement of long-time manager Ed Coates last summer.
“I returned to this group,” says Conard. She had earlier worked with NBT’s agricultural-lending group between 2003 and 2014.
Prior to assuming her new role on July 1, 2018, she had been an underwriter for the bank in its business-loan area, examining both agriculture and commercial-loan requests.
“The bank gave us a very nice six-month window to work with our retiring manager, Ed Coates,” says Conard.
Conard has worked for NBT Bank since it acquired Central National Bank in Canajoharie in Montgomery County in 2001. She had joined Central National as a credit analyst in 1999.
Coates had worked for NBT Bank for 29 years, according to Conard. “He was certainly a pillar of the Norwich community and NBT Bank as a whole, representing the [agricultural] banking specialty.”
Coates had served as the regional agricultural-banking manager for the entirety of his time at NBT Bank, says Florence Doller, senior VP and director of corporate communications at NBT Bank, who also spoke during the March 1 interview. Altogether, Coates had worked for more than 35 years in the financial-services industry.
Along with Conard, four people work on agribusiness lending at NBT Bank.
“[Our] focus is exclusively on [agricultural] banking,” Conard said when asked if her group worked in other areas of business banking.
Customers apply to NBT for agricultural mortgages, to purchase or expand properties or to complete construction projects, to pursue agricultural equipment and livestock, and for working capital.
NBT Bank uses loan guarantees from the U.S. Department of Agriculture’s Farm Service Agency “to help get the deal written for the customer,” says Conard. It’s similar to how the U.S. Small Business Administration provides guarantees for small-business loans, she adds.
Forbes ranks Community Bank 3rd among Top 100 U.S. banks in financial performance
DeWITT — Forbes magazine recently ranked Community Bank System, Inc. (NYSE: CBU) third in the nation among the 100 largest publicly traded banks and thrifts in the U.S. based on their growth, credit quality, and profitability. The magazine ranked 10 key metrics related to growth, asset quality, capital adequacy, and profitability. This is the eighth
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DeWITT — Forbes magazine recently ranked Community Bank System, Inc. (NYSE: CBU) third in the nation among the 100 largest publicly traded banks and thrifts in the U.S. based on their growth, credit quality, and profitability.
The magazine ranked 10 key metrics related to growth, asset quality, capital adequacy, and profitability. This is the eighth year in a row that Community Bank has ranked among the top 15 banks on the list. Last year, Community Bank placed sixth on the list, and in 2017, it was ranked third.
Forbes began ranking America’s 100 largest publicly traded banks and thrifts after the financial crisis in the late 2000s. Midsize, regional, and national banks from across the country were included in the study.
S&P Global Market Intelligence provided the data, but the rankings were made solely by Forbes. The 10 metrics used in the rankings were based on regulatory filings through Sept. 30 of last year. The statistics include return on average tangible common equity, return on average assets, net interest margin, efficiency ratio, and net charge-offs as a percentage of total loans.
Here is where some other banks that do business in the 16-county Central New York region ranked on the list: M&T Bank, 47th; JPMorgan Chase, 52nd; Berkshire Hills Bancorp, 61st; Citizens Financial Group, 79th; People’s United Financial, 82nd; Bank of America, 89th; and KeyCorp, 92nd.
DeWitt–based Community Bank System has more than $10 billion in assets and over 230 branches across upstate New York, northeastern Pennsylvania, Vermont, and western Massachusetts.
Light Spec buys 6,100-square-foot Court Street office building
SALINA — Light Spec, LLC — an upstate New York company that sells lighting products and systems — recently purchased the 6,160-square-foot Lyncourt Professional Building at 2804-2806 Court St. in the town of Salina CNY Chiropractic Health Center sold the building in mid-December for $260,000. Lee Salvetti of Cushman & Wakefield/Pyramid Brokerage Company represented the
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SALINA — Light Spec, LLC — an upstate New York company that sells lighting products and systems — recently purchased the 6,160-square-foot Lyncourt Professional Building at 2804-2806 Court St. in the town of Salina
CNY Chiropractic Health Center sold the building in mid-December for $260,000. Lee Salvetti of Cushman & Wakefield/Pyramid Brokerage Company represented the buyer in this transaction, the real-estate firm said in a news release.
Lightspec has offices in the Rochester, Buffalo, Albany, and Syracuse areas. Its website lists its current Syracuse–area office at 7th North Street in Salina.
Lightspec says it works with architects, engineers, interior designers, and end-users to help them in selecting and applying the latest lighting and control technology to enhance their construction designs.
Some recent tweets that came across the @cnybj Twitter feed, offering various small business, HR, career, financial, and personal tips. SBA @SBAgov#Small business owners, how do your workplace safety policies measure up? Review your safety policies — http://ow.ly/Y1Oy30nR68U NFIB @NFIBLabor laws are complicated, and the more that apply, the harder it is for #smallbiz owners
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Some recent tweets that came across the @cnybj Twitter feed, offering various small business, HR, career, financial, and personal tips.
SBA @SBAgov
#Small business owners, how do your workplace safety policies measure up? Review your safety policies — http://ow.ly/Y1Oy30nR68U
NFIB @NFIB
Labor laws are complicated, and the more that apply, the harder it is for #smallbiz owners to make sure they are compliant. We have a resource that can help: https://www.nfib.com/content/resources/healthcare/3-labor-laws-you-might-not-know-youre-breaking/ …
Small Biz Connection @sbizconnection
The three MOST important steps to getting a small business loan: https://buff.ly/2EwjtUG
Jolee Coulter @joleecoulter
“Culture is not about how many staff parties you have. Culture is about how the company DOES things.” This is great — it’s the day-to-day stuff that makes a difference. Decision-making, communication, people strategy = culture!
Dave Ulrich @dave_ulrich
“The greatest leaders build organizations that, in the end, don’t need them.” — Jim Collins
Ben Erickson ADP @AdpBen
Most full-time employees would like schedules that are similar to contractors. Check this out to see how this approach can increase engagement. #EmployeeEngagement #HR http://bit.ly/2Ej7B6W
PeopleSenseErp @PeopleSenseErp
#HR recruiting is tough. Here’s how to ease the strain with 6 critical benefits of effective talent development and detailed, easy-to-follow steps that help you plan, execute, and adjust your strategy for maximum success http://bit.ly/2KRcqXk
Hannah Morgan @careersherpa
72% of surveyed US workers anticipate video will play a role in their future job search. Learn more in @Monster 2019 State of the Candidate Survey | https://buff.ly/2N7fpwI
Metro Fitness Club @GetMetroFit
Even a busy business owner like Chedy Hampson of TCG Players takes time to invest in his health and well-being. Chedy is an excellent example of discipline, dedication, and as his personal trainer Frank would say, commitment. Make time for yourself…
Bonadio Group @bonadiogroup
Our experts recommend reviewing your #estate plan regularly to determine if you can adjust your #exemptions. #bonadio http://bit.ly/2tFAvJH
Clay Sanford @Sanford_IRS
Use the #IRS online locator to find a free tax preparation site near you. http://irs.gov/vita #VITA #TCE
Sven @SvenRoyalChef
Kitchen #Tips for #HealthyEating – Freeze Your Blueberries – Their antioxidant properties are heavily concentrated in their skins and the ice crystals that form on the skin during the freezing process actually helps make the antioxidants more available to your body
Integrative Medicine for Alzheimer’s @integrative_s
#Tips If you have memory problems you may forget where things are kept. Put pictures or signs on cupboards and drawers so you know what’s inside them; put a picture on the door of the restroom; it’s also helpful to have towels & tissue with colors that contrast to the walls.
Lori Pedigo @lpedigo14
25 healthy eating #tips: http://hlty.us/5NNx

Number of N.Y. farm cidery manufacturers rises five-fold since 2014 Farm Cidery Law
The number of farm cidery manufacturers across New York state has jumped from eight to 41 since the Farm Cidery Law was passed five years ago, Gov. Andrew Cuomo’s office says. The law created a new craft beverage license for hard cider produced with apples grown exclusively in New York. The license is similar to those
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The number of farm cidery manufacturers across New York state has jumped from eight to 41 since the Farm Cidery Law was passed five years ago, Gov. Andrew Cuomo’s office says.
The law created a new craft beverage license for hard cider produced with apples grown exclusively in New York. The license is similar to those available to farm wineries, breweries, and distilleries. As a result of this legislation, the Empire State now ranks first in the U.S. for the number of hard-cider producers, according to a news release from the governor’s office.
Prior to the Farm Cidery Law, hard cider could only be produced by farm wineries or through a cider-producer license, which doesn’t require the use of New York apples. Cider producers also couldn’t provide tastings and sales of other farm-based products by the bottle or glass, nor have the opportunity to open restaurants, gift shops, and branch stores. These have helped New York’s farm cideries become tourist destinations, the state contends.
The increased demand for hard cider in the state gives apple producers another avenue for maximizing the value of their harvest, per the release, as fruit that is too small or blemished to be sold at stores or farmer’s markets can be sold to cider makers. Continuation of this trend should boost demand for apples and provide a significant revenue source for producers through the production of high value-added products such as hard cider and apple spirits, the state contends.
The number of farm cideries in New York went up from eight in 2014, to 24 in 2016, to 41 today. Nearly every region of the state now has a farm cidery.
Farm cideries in the Central New York area include Gravity Ciders in Sidney, which makes Awestruck Hard Ciders. New York Cider Company in Ithaca is another area farm cidery.
A list of farm cideries currently operating in New York state is available at: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/New_York_State_Farm_Cideries.pdf
Since New York’s first craft beverage summit in October 2012, the state has added 490 new licenses for farm breweries, wineries, distilleries, and cideries, bringing the total to 772 farm-based manufactures today, per the release.
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