CAITLIN KETCHAM recently joined Finger Lakes Health as a certified athletic trainer who will be stationed at local school sporting events in Geneva. Finger Lakes Health provides a continuum of care to young athletes through its network of physicians, orthopaedic surgeons, physical therapists, and a dedicated athletic trainer. Ketcham will treat students ranging from in-and-out of season athletes as well as the general population. In addition to treating students in the athletic training room and attending team practices, she will attend games, and also work with athletes who may be unable to fully participate with the rest of their team due to injury. She received her bachelor’s degree in exercise science from Skidmore College in Saratoga Springs in 2011 before earning a master’s degree in athletic training from Plymouth State University in Plymouth, New Hampshire, three years later. Ketcham previously worked as an assistant athletic trainer at Hobart and William Smith Colleges. She created and supervised therapeutic exercise programs, worked on computerized concussion testing, and evaluated and treated NCAA Division I and Division III student athletes.

DOROTHY RICKS has been promoted to nutritional services director at Finger Lakes Health for all its acute and long-term care facilities. Ricks has been the manager of nutritional services at Huntington Living Center for the last 28 years and has been serving in the capacity of interim director since February 2019. Before her career path began, Ricks graduated from SUNY Alfred State College. She then received a bachelor’s degree from SUNY College at Fredonia, and completed training at the Cornell Leadership Program.

Bankers Healthcare Group has added five new employees to its Syracuse staff. SETH GUSTAFSON joins BHG as a help desk specialist. Prior to BHG, he worked in IT contracting with Mission Health. TYLER UNDERWOOD joins as a junior account manager. He is a recent graduate of Le Moyne College and previously worked at Delmonico’s Italian Steakhouse. HANNAH BENDER also comes aboard as a junior account manager. She previously worked as a business administrator at Comfort Systems USA. IAN FARRELL joins as an account executive. Prior to joining BHG, he worked as an account manager at CXtec, focusing on supplying communication equipment to hospitals and medical providers across the country. EMILY CHRISTIANSEN joins as a customer service representative. She previously worked at the Empire Farm Brewery as director of events and marketing team content creator.

Security Mutual Life Insurance Company of New York has hired VICTOR NGAI as VP, advanced marketing attorney. He will be responsible for developing new business opportunities within the advanced markets and supporting field associates operating in those markets. Ngai has an extensive background in the financial planning and wealth advising industries and has worked for Guardian Life Insurance Company of America, SEI Wealth Network, Prudential Securities, and Prudential Financial. Most recently, he founded Vertex Advanced Planning Solutions, LLC, an entrepreneurial venture in which he provided training to agents and engaged in case consultation and case-design support. Ngai earned a bachelor’s degree in chemical engineering from Rutgers University and a juris doctorate from New York Law School.