SYRACUSE — St. Joseph’s Hospital Health Center today announced the opening of its office of patient experience, which focuses on all patient interactions throughout its system of care.
The office of patient experience will work collaboratively with other departments to ensure care is consistently “patient-centered” and focused on “quality, safety, and clinical outcomes,” the hospital said in a news release.
The office will work to “effectively” integrate multiple service areas and programs, including patient relations, patient survey-data analysis, the patient/family advisory council, volunteer services, and interpreter services.
(Sponsored)
Assessing the Likely Tax Impacts of the 2024 Election
President-Elect Donald Trump will return to the White House in 2025 — a year that already was expected to see significant activity on the federal tax front. A projected unified
Protecting your family business is more than financial and estate planning
By Lindsay Usherwood General Counsel I want to roll back the title of Ask the Expert because I don’t believe anyone can be an expert in family business. It is
The program also focus on diversity and inclusion, ethics, palliative care, service excellence training and coaching, and the development of programs to create a healing environment.
St. Joseph’s has appointed Amy Szczesniak to serve as director of the office of patient experience. Most recently a clinical-nurse specialist, Szczesniak has worked at St. Joseph’s for nearly 15 years, the hospital said.
Contact Reinhardt at ereinhardt@cnybj.com
