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Community Bank System appoints Knauss as new independent director
DeWITT, N.Y. — Community Bank System, Inc. (NYSE: CBU) recently announced it has appointed Jeffery (Jeff) Knauss to its board of directors as a new independent director. His election expands the banking company’s board to 13 directors, 12 of whom are independent. Knauss was also appointed to the board of directors of Community Bank, N.A., […]
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DeWITT, N.Y. — Community Bank System, Inc. (NYSE: CBU) recently announced it has appointed Jeffery (Jeff) Knauss to its board of directors as a new independent director.
His election expands the banking company’s board to 13 directors, 12 of whom are independent. Knauss was also appointed to the board of directors of Community Bank, N.A., the company’s wholly owned banking subsidiary. He will serve on the company’s risk and governance committees and as the board’s representative to the company’s technology committee.
Knauss has extensive experience in digital marketing and technology development, having served as the CEO and co-founder of Digital Hyve, a Syracuse–based digital marketing and advertising firm. It was named the 52nd fastest growing private company in the U.S. by Inc. Magazine in 2018 and has remained on Inc.’s 5,000, a list of the fastest-growing privately held companies in the U.S., for the following three years. Knauss and his business partner, Jake Tanner, sold Digital Hyve to Butler/Till, a Rochester–based women-owned, employee-owned, marketing agency, in June.
Knauss also has significant entrepreneurial experience with numerous startup ventures and as an angel investor to several companies. He currently is an investor in several businesses including food-service firms and startups focused on medical research, professional networking, e-commerce platforms, and mobile-payment apps.
“We are pleased to welcome Jeff Knauss as a new independent director to the Board of Directors of Community Bank System, Inc. and Community Bank, N.A.,” said Sally A. Steele, chair of the board of directors. “His knowledge of the digital technology sector and entrepreneurial experience will be an asset to the Board during this age of digital commerce and we look forward to his contributions in the areas of marketing, technology development, and business matters.”
Mark E. Tryniski, president and CEO of Community Bank System, added this comment: “Adding Jeff to our Board of Directors is an exciting opportunity because he will bring new energy and innovative ideas as we continue our transition to digital platforms in our operations and delivery of financial services. His experience in the areas of digital technology, cyber security, consumer-centric marketing, entrepreneurship, and forward-looking perspective, will be an asset as we continue to utilize technology to effectively serve our customers.”
Prior to Digital Hyve, Knauss was an advertising account executive and sales manager with national-affiliated broadcast stations in Central New York and with a media group providing marketing strategies for internet and mobile applications.
Knauss graduated from SUNY Oswego with a bachelor’s degree in public relations, with a concentration in marketing. Knauss lives in Central New York, which is a key geographic region for Community Bank System and devotes substantial time and energy to nonprofit organizations and initiatives to benefit these communities. He is currently a member of the board of directors of CenterState CEO, the Onondaga Community College Foundation, the Loretto Foundation, the SUNY Oswego Foundation, and the United Way of CNY. Since 2016, Knauss has served on the board of directors of Byrne Dairy, Inc., a producer and distributor of dairy products based in Central New York.
Community Bank operates more than 215 branches across upstate New York, northeastern Pennsylvania, Vermont, and western Massachusetts. With assets of more than $15.3 billion, the DeWitt–headquartered company is among the country’s 125 largest banking institutions.
Survey: 86% of hotels see supply- chain issues impacting operations
More than 70 percent face increased costs, lack of availability for key items Supply-chain disruptions are affecting the operations of more than eight in 10 surveyed hotels, and nearly three out four hotel operators say the disruptions are negatively impacting their business revenue, according to a recent survey of American Hotel & Lodging Association (AHLA) members.
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More than 70 percent face increased costs, lack of availability for key items
Supply-chain disruptions are affecting the operations of more than eight in 10 surveyed hotels, and nearly three out four hotel operators say the disruptions are negatively impacting their business revenue, according to a recent survey of American Hotel & Lodging Association (AHLA) members.
Specifically, 86 percent of respondents reported that supply-chain disruptions were having a moderate or significant effect on their operations. More than half (52 percent) say the problem has grown worse over the past three months. The survey found 74 percent saying supply-chain issues are having a negative impact on business revenue.
The impact on operations could have repercussions for employment.
“Hotels have a complex supply chain that requires regular procurement of a wide range of goods and services each day. And whether it’s production backups or shipping delays, supply chain disruptions are compounding hotels’ existing problems and increasing operating costs during an already tough time,” Chip Rogers, president and CEO of AHLA, said in a Dec. 9 release. “This survey highlights just how widespread these challenges are for hoteliers.”
Respondents do not expect the supply-chain disruptions to be resolved any time soon, with 46 percent indicating they expect disruptions to last six months to a year and another 36 percent expecting them to last more than a year.
The survey of more than 500 AHLA members was conducted November 8-22.

Toale to lead SUNY Oswego during SUNY search for next school president
OSWEGO — The leadership transition at SUNY Oswego will include an officer-in-charge as SUNY searches for a new permanent president for the campus. SUNY has appointed Mary Toale as officer-in-charge. Her duties in the role are effective Jan. 1, 2022, SUNY Oswego said in a news release. She most recently served as deputy to the
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OSWEGO — The leadership transition at SUNY Oswego will include an officer-in-charge as SUNY searches for a new permanent president for the campus.
SUNY has appointed Mary Toale as officer-in-charge. Her duties in the role are effective Jan. 1, 2022, SUNY Oswego said in a news release.
She most recently served as deputy to the president, affirmative action officer, and campus safety monitor.
Toale will assume leadership duties following the Dec. 31 retirement of long-serving school president Deborah Stanley. SUNY on Dec. 20 appointed Stanley interim chancellor of the SUNY system, effective on Jan. 15.
Toale has served SUNY Oswego in a number of leadership roles since her arrival in 2014. In addition to her most recent duties, Toale has also served as the liaison to the SUNY employee relations and general counsel’s offices, the school said.
She joined SUNY Oswego in 2014 to create and launch the strategic communication graduate program. Toale has been in higher education for more than 25 years, having spent the past 20 years as a faculty member at schools including SUNY Oswego; West Virginia Wesleyan College in Buckhannon, West Virginia; and Baldwin Wallace University in Berea, Ohio, per the release.
“I have been extremely fortunate to work closely with President Stanley, the dedicated members of our President’s Council, administrators, faculty, staff and students across our campus,” Toale said. “As a first-generation Pell grant recipient, I love SUNY Oswego’s mission and learner-centered focus. I am looking forward to the continued partnerships as the SUNY Oswego community searches for our next president.”
Toale has been deeply involved in and advanced all high-level initiatives of the SUNY Oswego President’s Office. She recently partnered with President Stanley and Rodmon King, the college’s chief diversity and inclusion officer, to create the Institute for Equity, Diversity, Inclusion and Transformative Practice.
SUNY Oswego’s presidential search committee, led by College Council Chair James McMahon, has already started a national search for a permanent president for the campus. The university is working with SUNY and Academic Search — a Washington, D.C.–based executive-search firm catering to colleges and universities — to recruit prospective candidates, the university said.
VIEWPOINT: 5 Things Confident Professionals Never Do
It’s said that confidence is the most sought-after thing you can possess. So, why do so many people struggle to attain it professionally in the workplace? Why are some of your colleagues so confident while others seem to be afraid of their own shadow? What does confidence actually look like and what do truly confident people
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It’s said that confidence is the most sought-after thing you can possess. So, why do so many people struggle to attain it professionally in the workplace? Why are some of your colleagues so confident while others seem to be afraid of their own shadow? What does confidence actually look like and what do truly confident people never do?
Here are just a few things confident people don’t do:
• They never put up a false front: Truly confident people are honest on all accounts, especially when they don’t know something. They’re not afraid to look “dumb” because they know they’re not. They’d rather learn than pretend. Authenticity is more important than false credibility. The best part is they are who they really are on every occasion.
• They don’t try to be people pleasers: Confident people don’t hold back their beliefs or sugarcoat things. They say what’s on their mind whether others agree or not. They are driven by internal validation. They don’t need your opinion to remind them of their awesomeness. Sure, it’s nice when others appreciate them, but it’s not necessary to their existence.
• They don’t compare themselves to others: Confident people understand that “comparison is the death of joy.” They are so comfortable in their own skin and so secure in their own abilities, that it doesn’t matter what other people are doing around them. They always play their game and aren’t distracted by other people’s approach or success.
• They don’t judge or criticize: Truly confident people don’t need to take other people down in order to make themselves feel good. They appreciate and accept the uniqueness in others and know that standing out is a good thing. They’re champions of authenticity, not critics. Even if they disagree with what you have to say, confident people respect your opinions.
• They don’t hog the spotlight: You may think that a confident person would want to shine in every situation. Stealing the show doesn’t make you confident. It makes you a show-off. In fact, there’s nothing more irresistible than people with quiet confidence. Their actions speak louder than words and that’s all that truly matters.
Leslie Ehm is author of the book, “Swagger: Unleash Everything You Are and Become Everything You Want.” She also provides training services to companies, with her clients having included Google, Shell, and Honda. Contact Ehm at www.leslieehm.com/connect/
VIEWPOINT: Healthy Eating Facts for the Holiday
Small choices that add up to better health With the holiday season in full swing, the American Heart Association, a global force for longer, healthier lives for all, reminds people of the importance of maintaining a balanced approach to healthy eating during the upcoming festivities. “It is possible to enjoy special occasion foods in moderation and
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Small choices that add up to better health
With the holiday season in full swing, the American Heart Association, a global force for longer, healthier lives for all, reminds people of the importance of maintaining a balanced approach to healthy eating during the upcoming festivities.
“It is possible to enjoy special occasion foods in moderation and maintain an overall eating pattern that supports health,” says American Heart Association Syracuse Board President, Peggy Thomas, deputy director of nursing at Upstate Community Hospital. “The stress around trying to eat healthy comes from an all or nothing mindset. Instead, find the simple ways you can make healthier choices and add in more nutrient dense food when possible.”
The American Heart Association’s latest dietary guidance offers tips to keep in mind for maintaining a heart-healthy diet this holiday season.
• Sip smarter: Ditch sugary drinks and, if you do drink alcohol, limit alcohol consumption during meals. And choose still or sparkling water with fresh fruit for a festive twist.
• Be picky about fats: Opt for liquid non-tropical plant oils such as olive oil when cooking your favorite holiday recipe. A recent study highlighted the benefit of plant-based fats, linking higher intake of vegetable and polyunsaturated fat to a 12 percent lower risk of stroke compared to those eating less of these kinds of fats.
• Think lean when it comes to protein: Plant proteins like nuts and legumes, fish or seafood, low fat or non-fat dairy, and lean cuts of meat are the best bet when picking protein. Research shows that replacing red and processed meat with other protein sources is associated with lower death rates from cardiovascular disease.
• When in doubt, add color: Choose a wide variety of fruits and vegetables to include during holiday celebrations.
• Keep moving: Balance food and calorie intake with physical activity to maintain a healthy weight. Take a walk with loved ones after a holiday meal or play fetch with your pet.
Thomas says what’s most important is for your overall eating pattern to be healthy. “An occasional indulgence during the holidays isn’t something to stress about. Making huge, calorie laden meals your go-to is the real problem. Look at the big picture and savor the season in moderation.”
Whether you are preparing your own meals, visiting loved one’s or eating takeout, keep these tips top of mind for a healthful holiday season. For more healthy eating tips, visit heart.org/eatsmart.

Riley named Crystal Ball Award winner for Hotel Syracuse rebirth
SYRACUSE — His company spearheaded the effort to renovate and revive the Hotel Syracuse into what is now the Marriott Syracuse Downtown, which will host an annual event that will recognize his work. The Central New York Sales & Marketing Executives (CNYSME) has selected Ed Riley as the 45th recipient of its annual Crystal Ball
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SYRACUSE — His company spearheaded the effort to renovate and revive the Hotel Syracuse into what is now the Marriott Syracuse Downtown, which will host an annual event that will recognize his work.
The Central New York Sales & Marketing Executives (CNYSME) has selected Ed Riley as the 45th recipient of its annual Crystal Ball Award. Riley is the founder of Hotel Syracuse Restoration, LLC.
CNYSME will present the award to Riley on April 7, 2022, fittingly at the Marriott Syracuse Downtown, during the annual Crystal Ball and Sales & Marketing Excellence Awards presentation and celebration.
The criteria for Crystal Ball recognition includes a person whose visibility impacts the progress and prosperity of Central New York; a leader who demonstrates commitment to superior quality and professionalism; a person who fosters excellence in his/her industry, local involvement in community and civic organizations, and demonstrates and practices an appreciation of the sales and marketing industry, according to a CNYSME news release.
“Ed Riley embodies all of these things and more,” Jaime Lawlor Wager, CNYSME president, said. “His passion for what he does and what he’s brought to Central New York is nothing less than inspirational and we’re excited to add him to the list of esteemed recipients.”
Central New York Sales & Marketing Executives was founded in 1935 and says it is the area’s “recognized voice” of the sales and marketing profession.
In 2014, Riley founded Hotel Syracuse Restoration, LLC and later Brine Wells Development, LLC. Then, he executed the purchase, restoration, and renovation of the closed and “deteriorating” historic Hotel Syracuse, which reopened as the Marriott Syracuse Downtown in 2016, CNYSME said.
About Riley
Riley, a Syracuse native, attended Christian Brothers Academy, Onondaga Community College (OCC), and Syracuse University School of Architecture.
He is a member of the board of directors of the Downtown Committee of Syracuse, Inc.; OCC Foundation; HumaneCNY; and the Rescue Mission.
Besides the Crystal Ball Award, Riley has received other awards for his efforts in the community and related to the restoration and reopening of the Hotel Syracuse. They include Outstanding Renovation and Adaptive Reuse award for Bentley Settle Building; OCC Faces Alumni of Distinction; Award for Excellence in Renovating the Hotel Syracuse from Downtown Committee; OHA Gold Metal; and AOH Hibernian.
About the Crystal Ball Award
The prestigious Crystal Ball is awarded annually by CNYSME to a local businessperson or group of businesspeople in recognition of their contributions to the sales and marketing profession and for their endeavors in the areas of community development and support.
The criteria for Crystal Ball recognition includes but is not limited to: a person whose visibility impacts the progress and prosperity of Central New York; a leader who demonstrates commitment to superior quality and professionalism; and a person who fosters excellence in their industry, local involvement in community and civic organizations, and demonstrates and practices an appreciation of the sales and marketing industry.
Some recent CNYSME Crystal Ball recipients include Laura Serway in 2021; Mark Re of Howard Hanna Real Estate Services in 2019; Howard Dolgon, owner, president, CEO, and team governor of the Syracuse Crunch minor-league hockey team in 2014; and Peter Belyea, president of CXtec and TERACAI in 2013.
CEO FOCUS: Partnerships, Strategic Vision Drive Investments to Region
The week [of Dec. 13-17], several Significant investments in our Region were announced that hold tremendous opportunity to drive forward important projects, accelerate our progress, and give us reason for excitement and optimism as we approach the new year. U.S. Senator Charles Schumer [on Dec. 13] announced CenterState CEO and several regional partners will advance in
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The week [of Dec. 13-17], several Significant investments in our Region were announced that hold tremendous opportunity to drive forward important projects, accelerate our progress, and give us reason for excitement and optimism as we approach the new year.
U.S. Senator Charles Schumer [on Dec. 13] announced CenterState CEO and several regional partners will advance in the $100 million Build Back Better competition for federal economic-development funds. The Central New York and Mohawk Valley region is among just 60 applicants selected as finalists from more than 500 nationwide. CenterState CEO led a coalition of partners, including the CNY Regional Planning and Development Board and many others, on the collaborative application that focuses on positioning the region as a global tech hub by expanding its semiconductor manufacturing industry, growing existing UAS (unmanned aircraft systems) and quantum computing industries, and creating potential to attract more than 5,000 new jobs and the ability to train workers to enter in-demand fields.
On Dec. 14, Gov. Kathy Hochul announced additional Round XI Regional Economic Development Council awards, putting the total investment for the region so far this round at more than $21 million for nearly 60 projects. This comes just a few days after the state announced that the cities of Syracuse and Oneida are recipients of $10 million in funding each, as the Central New York region’s winners of this year’s Downtown Revitalization Initiative awards.
These investments highlight the strength of our regional collaborations and validate the data-driven strategies we’ve developed to alter the trajectory of our growth. They also position our region to attract additional investments and seize the opportunities we have before us.
I also want to recognize the vision and collaborative spirit of the many partners that contributed to these successes. Together, we are rewriting the narrative of this community and realizing the tremendous results we can drive by working toward shared goals.
Robert M. Simpson is president and CEO of CenterState CEO, the primary economic-development organization for Central New York.

SMALL BUSINESS SPOTLIGHT: The Skaneateles Festival: It’s Music to our Ears
Since 1980, The Skaneateles Festival, whose slogan is “world class music by the lake”), has brought classical music to the Finger Lakes region. Renowned talent has drawn audiences from the far reaches of the area. Venues have varied, with each providing just the right ambience. Whether in a barn, a library hall, an open field, or a
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Since 1980, The Skaneateles Festival, whose slogan is “world class music by the lake”), has brought classical music to the Finger Lakes region. Renowned talent has drawn audiences from the far reaches of the area. Venues have varied, with each providing just the right ambience. Whether in a barn, a library hall, an open field, or a vineyard, audiences have been treated to the uppermost levels of entertainment.
COVID-19 caused quite a void for supporters and participants of this August festival. However, August 2021 was not to be denied. It marked the 30th anniversary of the festival, entitled “Together Again in 2021” which welcomed an outstanding cast of performers from Aug. 12-28. Artistic directors Aaron Wunsch and Julia Bruskin captured the essence of this venue beautifully, “The past year has shown us just how central togetherness is to the musical experience. A concert is so much more than the music itself: it’s a life-affirming experience of art in community. It heals us, brings us joy, and makes us whole,” they said.
Pandemic effects
The Skaneateles Festival was forced to shutter in 2020 when the coronavirus pandemic devastated so many cultural venues. On a local level, Jana Hexter, Grant Writer, and Susan Mark, Skaneateles Festival executive director, were vigilant for finding programs designed to support entertainment organizations that were negatively affected by the pandemic. They contacted the Small Business Development Center (SBDC) at Onondaga Community College to inquire about such programs. They were well-versed in what was required of them to ensure the security of this festival. Their expedience in submitting applications for funding resulted in the necessary support for the current and the upcoming seasons.
In April 2021, the U.S. Small Business Administration began accepting applications for the Shuttered Venue Operators Grant (SVOG). This grant program was designed as an additional economic lifeline for live venues, museums, movie theaters, and many other similar businesses that were among the first to shut down when the pandemic hit. Many of these venues and organizations also benefitted from the prior Paycheck Protection Program (PPP), which provided small businesses and noprofits with forgivable loans .Having received funds through both the PPP and the SVOG, Hexter and Mark explain the benefits the festival realized this way:
“The PPP loan enabled us to keep our small but essential team employed during the darkest days of the pandemic. As a result, we were able to create a new partnership with WCNY and together we offered nine live events including four free evening concerts, four SkanFest U education classes, and a KidsFest educational program. The concerts were broadcast on WCNY-TV, simulcast on Classic FM radio and livestreamed. Although WCNY is unable to provide viewership numbers…we conservatively estimate having reached approximately 5 percent of their total viewing audience.
The SVOG grant allows us to enter the 2022 season with gusto. The 200th anniversary of the birth of Harriet Tubman in 2022 offers an opportunity for the Skaneateles Festival to present “Freedom Sounds,” a celebration of music that considers the question: what does freedom sound like? Educational and outreach events for children and young people will attract new listeners.”
While Hexter and Mark needed little encouragement with the funding programs, I maintained contact regularly to discuss the SVOG and to ensure no other opportunity was missed. Moreover, interaction with this festival’s promoters and volunteers provided insight into one of the region’s cultural highlights. Informing readers of the educational and support opportunities offered by the festival’s foundation deserve expanded publicity. At SBDC, we find it imperative to promote our clients’ community impact well after our initial contact has lapsed.
As an SBDC advisor I remain invested in my clients’ success. Periodically, I check in with them to learn their plans — both long-term and short-term and broadcast them shamelessly. I feel a vested interest. As a member of the community, even more so. I encourage readers to visit www.skanfest.org to learn more about this Finger Lakes treasure both to participate and support. August 2022 will be here before we know it.
Advisor’s Business Tip: Maintain a connection with your SBDC advisor and SBDC center. As we tell you initially, we are here for all phases of your small business. Hit us with your questions and concerns as you operate; don’t hold off by second-guessing your decisions. As I tell clients, “Your advisor can serve as your Jiminy Cricket.” We won’t hesitate to give you an honest opinion.
Nancy Ansteth is a certified business advisor at the SBDC, located at OCC. Contact her at anstethn@sunyocc.edu

USDA critical rural infrastructure money funds three CNY projects
SYRACUSE, N.Y. — The U.S. Department of Agriculture (USDA) Rural Development Acting New York State Director Brian Murray recently announced funding totaling more than $70 million across 24 projects to build and improve critical infrastructure in rural New York communities. It was part of a nationwide announcement by USDA Secretary Tom Vilsack about the agency’s
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SYRACUSE, N.Y. — The U.S. Department of Agriculture (USDA) Rural Development Acting New York State Director Brian Murray recently announced funding totaling more than $70 million across 24 projects to build and improve critical infrastructure in rural New York communities.
It was part of a nationwide announcement by USDA Secretary Tom Vilsack about the agency’s $5.2 billion in funding for critical rural infrastructure in 46 states and Puerto Rico. This funding is made possible by the recent passage of the bipartisan infrastructure law in Congress.
According to a Dec. 16 release from the USDA Rural Development Syracuse office, projects in Central New York receiving the USDA money include these three:
• The Village of Boonville in Oneida County will use $7.37 million under the Water and Waste Disposal Loan and Grant Program to rehabilitate the Mill Creek Interceptor and make improvements to the wastewater-treatment plant.
• The Village of Mexico in Oswego County will obtain $3.9 million in loan funding to assist in rehabilitation of a critical village water system, replacing about 8,000 linear feet of water mains as well as replacing a water-storage tank.
• The Town of Huron in Wayne County will receive $1.8 million in loan funding and $1.4 million in grant money to construct Water District #9. The project consists of connecting to an existing water system owned and operated by the Town of Huron and installing 42,000 linear feet of 8-inch water main and appurtenances. This project will benefit the town by extending safe, reliable drinking water, the USDA said.
OPINION: Congress must stop spending now to prevent runaway inflation
Wholesale prices increased at their quickest pace on record in November in the latest sign that the inflation pressures bedeviling the economy are still present. The producer price index for final demand increased 9.6 percent over the previous 12 months after rising another 0.8 percent in November. Every single month that Joe Biden has been president has
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Wholesale prices increased at their quickest pace on record in November in the latest sign that the inflation pressures bedeviling the economy are still present.
The producer price index for final demand increased 9.6 percent over the previous 12 months after rising another 0.8 percent in November.
Every single month that Joe Biden has been president has resulted in an increase in the final demand index of the producer price index (PPI) — a key indicator of future price expectations.
This matters because the PPI is a measure of prices from the perspective of industries that make products, rather than the price paid by consumers. While there is some debate over the predictive nature of the PPI as it relates to consumer prices, it is obvious that a price rise of 9.6 percent in the cost of production will be passed along to the consumers. The Labor Department [recently] announced that inflation had risen by 6.8 percent over the past year and [the latest] PPI release makes it clear that more price inflation is on the way.
But inflation is about more than numbers; it is about the [people] who need to get an inexpensive used car to get to their job and discover that used car prices have skyrocketed over the past year. It is about the person who got a raise six months ago and today makes less money in real dollars than [he/she] did before Biden became president. It is about people on fixed incomes who are scraping by as it is discovering that the limited dollars they have just won’t stretch far enough to meet a meager budget.
Inflation hurts everyone and runaway inflation is the hidden tax impacting every American that pays for our nation’s massive deficits by destroying the value of the dollar. Somehow, I don’t think that anyone signed up for a 6.8 percent tax increase when they voted one year ago, but the combination of last year’s COVID recovery spending and this year’s stimulus bills have brought the chickens home to roost. It is time for Congress to stop spending and for the president to evaluate all of the appropriated spending and ask for Congress to rescind much of the money that is in the pipeline to be spent. I don’t expect them to do that, but our best hope is that they stop appropriating additional spending so our nation can work through this inflationary cycle without it turning into an economic catastrophe.
Rick Manning is president of Americans for Limited Government (ALG). The organization says it is a “non-partisan, nationwide network committed to advancing free-market reforms, private property rights, and core American liberties.” This op-ed is drawn from a news release the ALG issued on Dec. 14
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