ICS recently announced the following new hires.

DYLAN HARFORD has joined as phone support level I in the firm’s Endicott office. He previously worked at a small managed-service provider in the area, where he gained important IT experience. His responsibility will be providing excellent customer service as the first layer of contact for customers of ICS.

KATIE VOLINO has come aboard as Helio Health services coordinator in the ICS Syracuse office. She will coordinate technicians for client Helio Health. Volino’s prior experience includes working as a claims adjuster at Hartford Insurance and in executive administration at Syracuse University’s Newhouse School.

DERRICK WRIGHT has started at ICS as a client onboarding specialist. He has an associate degree in network systems administration from DeVry. Wright has 20-plus years of experience in IT service and support. He has worked for the Army Corps of Engineers, Hewlett Packard, Microsoft, and various 3rd party contract companies. He will execute documentation process according to standards via Microsoft products, use MSP-centric applications to set up and maintain documentation, monitoring, and management of client assets, document and test alerting of standard business networking equipment (firewalls, switches, NAS, etc.), and more.

STEVEN WILLIAMS  has joined ICS as technical lead in the Syracuse office. He comes from a diverse background in computer support and related disciplines and has worked for an information technology consulting group and a managed service provider. Williams will drive the service team to achieve optimal performance and efficiency through the utilization of dashboards and support. He will work to help the development of ICS technical staff, mentoring/coaching a team of engineers to troubleshoot and optimize their efficiency and providing problem-solving skills with a thorough knowledge of systems/network administration and architecture.

TARRON BOOKER has come aboard as a remote client onboarding specialist for ICS. She has worked for BP Americas and KBR Inc. Booker will help solve technical problems and ensure smooth adoption of ICS services.

DAVE SAMMONS has joined ICS as Ithaca tech lead. He formerly was a Cayuga Seneca Community Action Agency IT manager. At ICS, he will lead the techs of the Ithaca office. STACY HOLCOMB has come aboard as phone support I in Endicott. Her role and responsibilities include phone support and the help desk.