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VIEWPOINT: 4 Hallmarks of a Successful Agent-Client Relationship

In their classic book “The Trusted Advisor,” authors David Maister, Robert Galford, and Charles Green outline the necessary ingredients for a successful advisor-client relationship. Their thesis could be boiled down to this maxim about the world’s wealthiest man: “The way to be as rich as Bill Gates is to care more about writing code than […]

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Tropical Smoothie Cafe to open in Cicero

CICERO, N.Y. — A local franchisee opened the first location of national chain Tropical Smoothie Cafe in the Syracuse market on May 18 at 7987 Brewerton Road in Cicero. W2B Management LLC — a partnership between Roger Wagner, Jr., and brothers Rick and Mark Bartlett — adds the café to its portfolio, which includes three

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Saab announces new board member

Saab, Inc., which operates two facilities in DeWitt, announced that Mary D. Petryszyn has recently been elected to its board of directors. Petryszyn recently retired as a corporate VP at Northrop Grumman Corp. She was the first president of its Defense Systems Sector, where she oversaw operational execution, financial performance, and strategy development across a

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New York OAG releases data- security guide for businesses

The New York Office of the Attorney General (OAG) has issued a new guide to help businesses adopt effective data-security measures to better protect New Yorkers’ personal information.  The guide is drawn from the OAG’s experience investigating and prosecuting businesses following cybersecurity breaches, the office said in its April 19 announcement.  The guide offers a

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OPINION: The Biden Administration’s War on Fossil Fuel

Tim Stewart, president of the U.S. Oil and Gas Association, says it wasn’t long ago that America had “global dominance” of the world’s energy economy. As he explained it in an interview with Rebecca Weber, CEO of the Association of Mature American Citizens, on her “Better For America” podcast, up until January 2021, when Joe

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OPINION: India’s rise brings challenges, opportunities

India is surpassing China to become the world’s most populous nation, according to data from the United Nations. This is a significant development with more than symbolic importance. India, with its huge, diverse population and its growing economy, is poised to play a leading role in global affairs. It’s also a key U.S. ally, but

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Pinckney Hugo Group

Pinckney Hugo Group, a full-service marketing-communications firm, has hired ERIN PACIFICI and ALEXIA CARR, both of Syracuse, as assistant account managers. Prior to joining Pinckney Hugo Group, Pacifici was a digital-outreach specialist at another marketing organization in Central New York. She has a bachelor’s degree in communication and film studies from Le Moyne College. Prior

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Metis Consulting Group

Metis Consulting Group — a Manlius–based IT consulting firm and certified woman-owned, disability-owned B-Corp — recently announced that ERIN MCLANE-GWIN, a nine-year veteran at Metis, has been promoted to chief of staff. McLane-Gwin holds a bachelor’s degree in communications from the University of Hartford and leads Metis’ human resources and accounting teams. Joining Metis as

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RONALD FIGUEROA

RONALD FIGUEROA was recently promoted to resource sharing and facility manager at Syracuse University Libraries. He has more than 20 years of experience in academic-library service and operations, with a focus on resource sharing, interlibrary loan, and access services. Figueroa joined the Libraries in 2014 as interlibrary loan supervisor, and his responsibilities expanded to resource-sharing

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CARRIE ARENS

MACNY, The Manufacturers Association, has hired CARRIE ARENS as senior accountant. In this role, she will ensure fiscal compliance with regulations of state and federal-funding sources, assist in managing state and federal funding sources, and coordinate with the preparation and analysis of accounting records. Arens previously served as the controller for St. Luke’s Health Services

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