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Food Bank of CNY has specific goals with expansion project
VAN BUREN — The Food Bank of Central New York wants to increase storage, reduce waste, and increase capacity with its expansion project. The organization on June 14 broke ground on a project to expand its distribution facility at 7066 Interstate Island Road in the town of Van Buren. The nearly 34,000-square-foot expansion will help […]
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VAN BUREN — The Food Bank of Central New York wants to increase storage, reduce waste, and increase capacity with its expansion project.
The organization on June 14 broke ground on a project to expand its distribution facility at 7066 Interstate Island Road in the town of Van Buren.
The nearly 34,000-square-foot expansion will help the nonprofit to provide access to food for people and families facing hunger across its 11-county service area, per the Food Bank’s website.
The expansion will focus on the structure’s west, south, and east ends.
“This momentous occasion marks the future of the Food Bank. We are dedicated, more than ever, to building a hunger-free tomorrow, and this expansion will help us achieve that by increasing our capacity, reducing waste, and increasing storage of nutritious food for neighbors facing hunger,” the Food Bank of Central New York said on its Facebook page.
With the expansion, the Food Bank wants to be able to store an additional 1 million pounds of food so it can “continue to meet the demand” for emergency food assistance throughout the year while focusing on other “hard-to-access” necessities such as hygiene supplies, per its website.
The Food Bank also seeks to use donated, perishable food more quickly, so it does not go to waste.
The organization also aims for a dedicated repack space for staff and volunteers to pack boxes of food for several current programs. At the same time, it’ll allow for an increase in the number and types of boxes of food it distributes while keeping in mind dietary, cultural, and health-related needs, the Food Bank said.
Expansion specifics
The west-end expansion involves 20,800 square feet. It will have new volunteer parking, entrance, and bathrooms with access to the Furman Volunteer Training Room.
It’ll also include two loading docks for straight truck access; cooler for storage of perishable foods with access to freezer; racking on perimeter walls; and dedicated volunteer spaces, per the Food Bank website.
The south-end expansion will involve 6,790 square feet and is “solely dedicated” for dry goods storage and will include a new loading dock, the charitable organization noted.
The east end/office expansion, which involves 6,330 square feet, will have a two-story addition with a new entranceway and closer parking area.
That area will also include additional office spaces to accommodate growing staffing levels and an enlarged staff break room and training rooms. Additionally, plans call for expanding conference rooms and a new truck entrance to “create a safer environment for staff,” the Food Bank said.

Revitalization expert from Baltimore is DIA’s new CEO
ITHACA, N.Y. — Nan Rohrer has spent more than two decades in Baltimore, Maryland helping lead downtown/neighborhood revitalization and economic development efforts and will bring that expertise to the Downtown Ithaca Alliance (DIA) when she starts as its next CEO in early July. John Guttridge, who chairs the DIA board of directors, on June 5
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ITHACA, N.Y. — Nan Rohrer has spent more than two decades in Baltimore, Maryland helping lead downtown/neighborhood revitalization and economic development efforts and will bring that expertise to the Downtown Ithaca Alliance (DIA) when she starts as its next CEO in early July.
John Guttridge, who chairs the DIA board of directors, on June 5 announced that Rohrer will succeed Gary Ferguson, who is retiring after serving 24 years as executive director.
The announcement follows a nationwide search conducted by HRS, a Pittsburgh, Pennsylvania–based executive search firm. Ashley Cake, a former chair of the DIA board of directors, and a group of six volunteer search committee members, led the search process.
“After conducting a national search Nan stood out from among a crowded field of excellent candidates,” Guttridge said in a release. “I’m looking forward to working with her on guiding the DIA on its next chapter of growth and vitality.”
In her new role at the DIA, Rohrer will lead an organization charged with the revitalization, growth, management, and promotion of Ithaca’s downtown and central urban core.
In accepting the job, Rohrer said, “Downtown Ithaca is well known nationally as a unique community gathering place filled with local dining and retail, cultural experiences, concerts, festivals, and much more that make it the center of the city and region. I am excited to bring my expertise to Ithaca and build upon the great success of the DIA and Downtown already achieved under Gary’s years of extraordinary vision and leadership. Together with the dedicated staff, board, partners, and community, we will further Downtown Ithaca’s vitality and enjoyment for those who live, work, study, and visit here.”
Guttridge went on to say, “Nan has experience carrying out the core focus of a business improvement district [BID] in diverse neighborhoods. She has built bridges between multicultural communities while carrying out economic development in a way that hears, respects, and preserves the interests of long-standing communities of color rather than displacing them through gentrification. She has navigated the complex web of differing interests such that everyone was heard and welcomed in the community while still building economic vitality and carrying out the clean, safe, and green function that any BID must.”
As search committee chair, Cake had the opportunity to oversee the wide array of candidates who applied for this position.
“Given the overwhelming success of Gary’s leadership and downtown’s exponential growth and development, it became important for his successor to be someone with experience with large and growing Business Improvement Districts,” Cake said in the release. “Nan’s record and enthusiasm for the foundational work of strengthening and empowering neighborhoods and BIDs in Baltimore was a singular fit, and we’re so delighted that she is going to make Ithaca her home.”
Rohrer’s Baltimore work
Rohrer built her portfolio of district management and leadership experience in Baltimore.
She served as the president of the Midtown Community Benefits District (similar to a BID in New York State), where she headed a staff of 30 and presided over the “interests and needs” of four different neighborhoods, DIA said.
She also served 11 years as the VP for economic development and planning with the Downtown Partnership of Baltimore (DPB). At the DPB, Rohrer worked on both large and small projects that “touched all sectors” of the downtown community.
She worked on the downtown strategic plan, the downtown retail plan, and a downtown open space plan. In recent years, Rohrer served as a consultant specializing in long-term planning and project management and assessment.
The Yale University graduate began her local-government experience at Baltimore City Hall, where she served as a neighborhood liaison and director of partnerships. She is also an advisor with the national Urban Land Institute.

SUNY Broome, Jefferson Community College have new leaders
The next president of SUNY Broome Community College will begin his new duties in a matter of days, while the new president of Jefferson Community College is already on the job. The appointment of Tony Hawkins as the eighth president of SUNY Broome is effective July 1. He is succeeding the retiring president Kevin Drumm,
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The next president of SUNY Broome Community College will begin his new duties in a matter of days, while the new president of Jefferson Community College is already on the job.
The appointment of Tony Hawkins as the eighth president of SUNY Broome is effective July 1. He is succeeding the retiring president Kevin Drumm, per the SUNY Broome website.
The appointment of Daniel Dupee II as the seventh president of Jefferson Community College became effective immediately, per SUNY’s June 6 announcement. Dupee previously served as the administrator-in-charge of Jefferson Community College between June 1, 2022 and June 1 of this year. The Jefferson board of trustees began the search for the college’s seventh president in September 2022 following the resignation in June 2022 of Ty Stone, who had served as president since July 2017, per the website of Jefferson Community College.
About Hawkins
Hawkins served for eight years as the provost and executive VP of academic affairs, continuing education, and workforce development at Frederick Community College in Maryland, SUNY said.
Prior to that role, he was the collegewide dean of humanities at Montgomery College, also in Maryland, with oversight of a division that included course offerings in history, political science, world languages, philosophy, American Sign Language, and women’s and gender studies, along with two learning centers.
He has performed other administrative assignments as a campus dean of art, humanities, and social sciences at the Takoma Park/Silver Spring campus of Montgomery College and associate dean of English and humanities at Hudson County Community College in Jersey City, New Jersey.
Hawkins held the faculty rank of associate professor of speech communication and theater at Prince George’s Community College in Maryland, teaching courses in human communication, radio, television, and film production, and theater.
Hawkins earned his bachelor’s degree from Towson State University, his master’s from the University of Georgia, his certificate of advanced study from Harvard University’s Graduate School of Education, and Ph.D. in educational leadership from New York University.
About Dupee II
Dupee has spent 14 years at Jefferson Community College with earlier experience that included supervision of human resources, athletics, and institutional research, as well as serving as the comptroller. In addition, Dupee served as the college’s chief diversity officer and as affirmative action officer from 2016-2020.
On campus, Dupee is a member of the Faculty Student Association board of directors, the Center for Community Studies advisory board, and the Jefferson Community College Foundation board of directors.
In addition to his higher-education experience, Dupee served as accounting supervisor and analyst for Carrier Corporation.
He holds a doctorate degree in education, with a concentration in higher-education administration and a certificate of advanced study in educational leadership from Le Moyne College, both a master’s and a bachelor’s degree in business administration from Columbia College, and an associate degree from Onondaga Community College.

New SUNY Oswego president starts in mid-August
OSWEGO — The man who the SUNY board of trustees has selected to serve as the next president of SUNY Oswego will begin his new duties in mid-August. Peter Nwosu will become the school’s 11th president following the retirement of former president Deborah Stanley in December 2021. Officer-in-Charge Mary Toale will assist with the leadership
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OSWEGO — The man who the SUNY board of trustees has selected to serve as the next president of SUNY Oswego will begin his new duties in mid-August.
Peter Nwosu will become the school’s 11th president following the retirement of former president Deborah Stanley in December 2021. Officer-in-Charge Mary Toale will assist with the leadership transition.
Nwosu’s appointment is effective Aug. 15, per the school’s June 6 announcement.
“As SUNY moves forward with the four pillars of our vision — student success; research and scholarship; diversity, equity, and inclusion; and economic development and upward mobility for our students — our campus leadership is crucial to fulfilling our promise to transform SUNY into the best public higher education system for our students, faculty, and staff,” SUNY Chancellor John King, Jr., said in the announcement. “My congratulations to SUNY Oswego as we look to welcome Dr. Peter Nwosu and prepare for Fall 2023.”
Nwosu joins SUNY from Herbert H. Lehman College in New York City, where he is provost and senior VP for academic affairs and student success. Nwosu is an American Council on Education fellow and Fulbright scholar.
“My career has been and will continue to focus on student success, and what struck me at SUNY Oswego was the energy around campus to create opportunities,” Nwosu said. “Students are encouraged and guided by faculty and staff to get the most out of their education and follow their path — that is the power of education to transform lives and ignite new possibilities.”
“His deep-rooted record in higher education, most recently as Provost at Herbert H. Lehman College — one of the 25-member colleges of the City University of New York (CUNY) — combined with his commitment and belief in student success, equity, access, community engagement and economic development, and shared governance resonated with our university community,” James McMahon, who chairs the SUNY Oswego College Council, said of Nwosu. “Our greater campus community engaged in this important and exciting process, supporting the resolute efforts of the Search Committee and the College Council. SUNY Oswego thanks Chairman Tisch and the SUNY Board of Trustees, and Chancellor King for their official appointment of President Nwosu.”
Nwosu background
Prior his work at Herbert H. Lehman College, Nwosu served as provost and VP for academic affairs at Clark Atlanta University (CAU), a historically Black college or university (HBCU) and Carnegie-designated doctoral research institution.
Before joining CAU, Nwosu served as associate VP for academic programs and accreditation liaison officer at California State University, Fullerton, one of the 23 campuses of the California State University system.
Nwosu is a graduate of the Harvard Institutes for Higher Education and received his Ph.D. in communication studies from Howard University, his master’s degree in liberal studies from Towson University, and his bachelor’s degree in mass communication and journalism from the Institute of Management and Technology in Enugu, Nigeria, SUNY Oswego said.

People news: Herkimer College appoints dean of academic affairs
HERKIMER, N.Y. — Herkimer County Community College announced it has promoted Karen Ayouch to dean of academic affairs for assessment, institutional effectiveness, and research. She

CNY SHRM names board executive committee officers
SYRACUSE — The Central New York Society for Human Resource Management (CNY SHRM) recently named the following individuals to the executive-committee leadership of its board of directors. President: Iolanda Cooper, employee advocate, Wegmans Food Markets. Cooper has more than 22 years of human-resources experience with specialization in talent management including workforce planning, recruiting, performance management,
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SYRACUSE — The Central New York Society for Human Resource Management (CNY SHRM) recently named the following individuals to the executive-committee leadership of its board of directors.
President: Iolanda Cooper, employee advocate, Wegmans Food Markets. Cooper has more than 22 years of human-resources experience with specialization in talent management including workforce planning, recruiting, performance management, employee development ,and employee engagement. As a Wegmans employee advocate, she is responsible for working with the management team in implementing training, recruiting, performance management, employee engagement, compliance, workers’ compensation, benefits, and more. Cooper is the 2022 board president and Central New York representative to the NYS SHRM Council. She is seeking reelection for 2023.
Vice President: Caprice Reader, senior human-resources consultant, GTM Payroll and HR. With nearly 15 years of comprehensive human-resources experience, Reader is a trusted advisor to her clients and colleagues. Her areas of expertise include internal policy and procedure compliance review, HR audits, workplace investigations, mediations, employee relations, and training and development. As a well-regarded compliance specialist and leader of GTM’s handbook division, Reader monitors multi-state legislative amendments and policy proposals, ensuring her clients and fellow colleagues are on the forefront of relevant changes.
Secretary: Tiffany Falcone, senior marketing manager at HR Works. She is responsible for overseeing the company’s internal and external branding and marketing efforts. Falcone has 10 years of marketing experience with a focus on branding, digital marketing, content development, and graphic design. Before joining HR Works in 2015, she also gained experience in various areas of HR, such as recruiting, employee relations, talent management, and culture and engagement. Throughout her career, Falcone has managed several website design and redesign projects across different platforms, implemented client and employee-facing email marketing programs, and has been involved in designing brand identities for multiple organizations. At HR Works, she has helped increase brand awareness through digital-marketing campaigns and advertising opportunities and has been involved with special projects and initiatives that support the company’s strategic direction.
Treasurer: Jay Jerose, principal at The Bonadio Group. As a member of the firm’s small business advisory practice and the cannabis industry practice, he provides tax, attestation, business valuation and consulting services to businesses and individuals across a variety of industries, including cannabis. Jerose has specific focuses in passthrough taxation, sales and use taxes, federal excise taxes, fuel excise taxes, start-up consulting, projections/forecasting, as well as reviews and compilations of financial statements.
CNY SHRM was founded in 1974 and has more than 500 members. As an affiliate of the Society for Human Resource Management (SHRM), the chapter exists to provide a wide variety of professional development and networking opportunities for HR professionals in the greater Syracuse area.

Empire Access expands service area in the Southern Tier
Empire Access Corp. is continuing its push to bring fiber-optic internet service across the Southern Tier. The Prattsburgh (Steuben County)–based company is in the midst of a strategic expansion of service into Endicott and Endwell, bringing its broadband service to those communities. “We’ve been growing our company now for the past 10 years,” Empire Access
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Empire Access Corp. is continuing its push to bring fiber-optic internet service across the Southern Tier.
The Prattsburgh (Steuben County)–based company is in the midst of a strategic expansion of service into Endicott and Endwell, bringing its broadband service to those communities.
“We’ve been growing our company now for the past 10 years,” Empire Access CEO Jim Baase says. Initially, the company focused its growth on more densely populated areas closer to home. Of late, the company has turned its attention to more rural communities that often lack reliable, fast internet service.
Having grown from 8,000 to 30,000 customers in the past decade, Empire Access also needs to look a little further afield to continue that growth. “We see the Endicott and Endwell–Greater Binghamton areas as a good market to continue that growth,” Baase says.
Empire Access is building out its network on existing utility poles. The lengthy process begins with getting the required approvals before moving on to the actual installation. Empire Access began the process more than a year ago and plans to ramp up construction this month.

“We’ve launched parts of it already and we’ve had good response,” he says. The Town of Vestal is a customer and a number of businesses have signed on for the 1-gigabyte service Empire Access sells for $50 a month. “We provide competition,” Baase adds, noting that competitors often lower their prices with Empire Access comes to town. “In the 10 years we’ve been doing this, we haven’t raised our price.”
Instead, Empire Access makes its money by volume – gaining customers – and that will cover the cost of expansion, he says. “More people today don’t want cable; they want fast reliable internet.”
Empire Access is using a variety of means to let people know it is coming to town, Baase says. It starts right where workers are installing the new fiber-optic lines. The construction crews all carry flyers they can hand out to anyone looking for more information.
“We’ll do some radio and TV down in Binghamton,” Baase adds. “I think we’re gaining that name recognition.”
The company is already looking ahead to future expansion, with announced plans in Scranton, Wilkes-Barre, and Williamsport, Pennsylvania. It is also looking to build out more in areas adjacent to existing service areas, Baase says. With the state expected to continue to provide funding to improve rural service, Empire Access will continue to expand in the Binghamton market, he adds. The company is also working with county governments in Livingston, Yates, and Montgomery counties in New York to bring service to those areas.
He expects work for the Endicott and Endwell expansion to wrap up by October, bringing service to potential customers in 12,000 homes between the two communities.
With the expansion project, Empire Access now serves Binghamton, Rochester, Elmira, Geneva, Corning, Hornell, Vestal, Bath, Geneseo, Watkins Glen, Fairport, Penn Yan, and Hamilton as well as Mansfield and Sayre, Pennsylvania.
Antin Infrastructures Partners, with offices in New York, London, and Paris, acquired Empire Access in January 2023. Terms of the deal were not disclosed.

CNY Community Foundation leadership search in progress
SYRACUSE — A search firm and a search committee are working to find candidates to become the next CEO of the Central New York Community Foundation. Peter Dunn, who held the role for 15 years, in January announced he would be stepping down at the end of June. He is moving on to serve as
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SYRACUSE — A search firm and a search committee are working to find candidates to become the next CEO of the Central New York Community Foundation.
Peter Dunn, who held the role for 15 years, in January announced he would be stepping down at the end of June. He is moving on to serve as president and CEO of the Greater Worcester Community Foundation in Massachusetts.
The CNY Community Foundation is located at the Central New York Philanthropy Center at 431 E. Fayette St. in Syracuse.
The Community Foundation’s board of directors hired Atlanta, Georgia–based BoardWalk Consulting to assist in the process. BoardWalk — an executive-search firm that specializes in the nonprofit sector — has successfully placed candidates in similar roles at community foundations across the country, the foundation said.

The Community Foundation’s board also nominated a search committee. Bea González and Andy Breuer are co-chairing the group, which includes both current and former board members. The committee is charged with interviewing candidates for consideration and recommending a final candidate to the board for approval.
“Peter has done an incredible job boosting the Community Foundation’s impact, reputation, and financial position,” González said in a release. “We will be looking for an energetic individual who can build upon this progress and further the Community Foundation’s bright future.”
Search-committee members include Rebecca Bronfein Raphael, Calvin Corridors, Dan Fisher, Steve Fournier, Susan Furtney, Kevin Schwab, Karin Sloan Delaney, Gwen Webber-McLeod, and Christine Woodcock Dettor.
Candidates interested in the position can view the leadership profile and application instructions at cnycf.org/careers.
About the CNY Community Foundation
Established in 1927, the Central New York Community Foundation says it receives contributions from donors, manages them to grow over time, and then distributes funding to “address the region’s greatest needs.” The foundation has invested more than $250 million in community projects that benefit Central New York, per its release.

State legislation helps Vernon Downs remain open
VERNON, N.Y. — A little over a month after filing a Worker Adjustment and Retraining Notification (WARN) Act notice with the state and announcing that the harness horse-racing track and related gaming and lodging business would close, Vernon Downs will stay open. That’s thanks to a newly adopted state bill providing extended tax relief to
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VERNON, N.Y. — A little over a month after filing a Worker Adjustment and Retraining Notification (WARN) Act notice with the state and announcing that the harness horse-racing track and related gaming and lodging business would close, Vernon Downs will stay open.
That’s thanks to a newly adopted state bill providing extended tax relief to the racing and gaming venue. The legislation still required Gov. Kathy Hochul signature as of press time.
Mid-State Raceway, Inc., which does business as Vernon Downs Casino & Hotel, filed the WARN notice in May seeking $2 million in tax relief through the restoration of a previous agent commission fee it received. That fee was contingent on Vernon Downs maintaining 90 percent of full-time equivalent workers as of 2016 staffing levels. In return, Vernon Downs received a 6.4 percent agent commission fee.
That fee is crucial to helping Vernon Downs survive, owner Jeff Gural tells CNYBJ in a June 19 interview. With the racetrack expenses, which includes a year-round stable, Vernon Downs doesn’t make money, he says. But the agent fee reduced the losses, enabling him to keep the racing and gaming venue open.
Vernon Downs has struggled, he says, since five casinos have opened in the last five years around the region. “We saw our revenue at Vernon drop from $40 million to $28 million,” he says. Five years ago, he reached out to the state for help, and the agent commission fee was the response. That fee is the portion of net winnings paid to casino operators as compensation for running a gaming facility.
“Everything was fine … and then COVID hit,” Gural says. After being closed for a time, the Vernon Downs casino reopened in stages, but not everyone came back to work, and Gural says he had a hard time finding employees. Soon after, he received a letter from the New York State Gaming Commission that he was in violation of the agent commission fee agreement.
Gural says he was unsuccessful in pleading his case to the state and asking for the agreement to continue. In the meantime, Vernon Downs lost about $2 million last year.
“I tried again this year, and once again I was failing,” he adds. That’s when he decided the only option left was to close. The WARN notice filed in May indicated the facility would close in stages beginning in August and ending in December, ultimately putting 249 people out of work.
Gural credits the Workers United Upstate New York union, which represents Vernon Downs’ workers, with pushing the state on the matter and getting the new bills passed by both the state Senate and Assembly. He also praised Assembly members Gary Pretlow, Marianne Buttenschon, and Donna Lupardo as well as Senators Joseph Addabbo Jr., Lea Webb, and Joseph Griffo for their work on the legislation.
The new bill also includes Gural’s other racing and gaming facility, Tioga Downs, by adjusting the tax rate at Tioga to match the tax rate of other upstate casinos, and requires Gural to maintain just 70 percent of his 2016 employment levels. The bill will expire March 31, 2027 unless it is extended.
“My bill grants a waiver so the casino can rebuild by hiring laid-off union employees and making capital improvements to create additional revenue and jobs,” Addabbo, bill sponsor and chair of the state Senate Racing, Gaming, and Wagering Committee, said.
“We’re just waiting for the governor to sign it,” Gural adds in the June 19 interview.
Once that happens, Gural says he will share the wealth with employees in the form of bonuses and a 7-percent wage increase.
Vernon Downs itself is ready for more business, especially with $1 million in renovations over the past few years.
Staying open is important not only to the 249 people who work there, Gural says, but also to the community where it contributes property, school, and sales taxes.
“Vernon is a small town, and this is the lifeblood of that small town,” he says.

Survey: New York state manufacturing activity rises modestly in June
New orders and shipments were again factors as the general business-conditions index of the monthly Empire State Manufacturing Survey bounced back into positive territory in June by climbing 38 points to 6.6. The general business-conditions index is the monthly gauge of New York’s manufacturing sector. It’s been going up and down like a yo-yo the
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New orders and shipments were again factors as the general business-conditions index of the monthly Empire State Manufacturing Survey bounced back into positive territory in June by climbing 38 points to 6.6.
The general business-conditions index is the monthly gauge of New York’s manufacturing sector. It’s been going up and down like a yo-yo the last three months. The index had plummeted 43 points in May to -31.8 after rising 35 points in April.
The June reading — based on firms responding to the survey — indicates business activity “increased modestly” in New York State, the Federal Reserve Bank of New York said in its June 15 report.
A positive reading indicates expansion or growth in manufacturing activity, while a negative index number shows contraction in the sector.
The survey found 31 percent of New York manufacturer respondents reported that conditions had improved over the month, while 24 percent reported that conditions had worsened, the New York Fed said.
It also found that new orders inched up and shipments “grew strongly.”
Survey details
The new-orders index climbed 31 points to 3.1, indicating that orders edged higher, and the shipments index shot up 38 points to 22.0, pointing to a “substantial” increase in shipments, the New York Fed said.
The unfilled-orders index remained negative at -8.0, a sign that unfilled orders continued to decline. The inventories index also remained negative at -6.0, showing that inventories moved lower.
The delivery-times index came in at -1.0, suggesting delivery times were little changed.
At -3.6, the index for number of employees remained negative for a fifth straight month, and the average-workweek index also held below zero at -5.8, pointing to another monthly decline in employment and hours worked.
Price increases moderated “significantly” as the prices-paid index fell 13 points to 22.0, and the prices-received index dropped 15 points to 9.0. Both price indexes are now at levels “not materially different than what prevailed just before the pandemic,” the New York Fed noted.
The index for future business conditions increased 9 points to 18.9, its second consecutive monthly increase, suggesting firms have become “more optimistic” that conditions will improve over the next six months.
New orders and shipments are expected to increase “modestly,” and manufacturing employment in the state is expected to expand.
After falling close to zero last month, the capital-spending index increased only 7 points to 8.0, suggesting that capital spending plans “remained soft.”
The New York Fed distributes the Empire State Manufacturing Survey on the first day of each month to the same pool of about 200 manufacturing executives in New York. On average, about 100 executives return responses.
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