Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.

Cake Bar brings Vietnamese flavors to downtown Syracuse
SYRACUSE — When Duyen Nguyen immigrated in 2012 from Vietnam to the United States, she thought she would end up working in New York City as a designer. Instead, she ended up working at a tea room in Syracuse. Fate, it seems, had other plans for her, and Nguyen soon realized the need for places […]
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — When Duyen Nguyen immigrated in 2012 from Vietnam to the United States, she thought she would end up working in New York City as a designer. Instead, she ended up working at a tea room in Syracuse.
Fate, it seems, had other plans for her, and Nguyen soon realized the need for places in Syracuse for young people to hang out that weren’t bars. Couple that with missing the coffee shops of Vietnam, Nguyen put the two together to open Cake Bar, a local bakery and bubble tea shop.
“The whole business plan is to bring a whole Vietnamese coffee culture to Syracuse,” she says. Many coffee shops in Vietnam are open around the clock, and they serve much more than coffee. “You go there to eat a dessert, hang out with friends, and drink a coffee,” Nguyen says.
With an idea and a business plan in hand, she knew Salt City Market would be a great place to test the waters. Cake Bar opened there in January 2021, serving up treats that Nguyen first whipped up for friends and family after missing her favorite treats from home.
“We bring a lot of Asian flavors,” she says. Many of her desserts are less sweet than their American counterparts and feature flavors such as taro, fresh fruits, and seasonal flavors such as persimmon.
The response to Cake Bar was a bit more positive than Nguyen expected, and it wasn’t long before she felt the confines of the small space in Salt City Market, where vendors rent stalls.
She had plans to open a larger location down the road but ended up revamping her plans and opening a 2,400-square-foot second café at 252 West Genesee St. in August 2022.
The second, larger location allowed Nguyen to expand her menu to include some savory items in her menu. She pairs the treats with various teas and Vietnamese coffee in flavors beyond the traditional strong coffee lightened with condensed milk that people might be familiar with. Other options include taro, coconut, frozen, and even egg coffee. She’s already at work expanding her menu even more in the West Genesee Street café and has equipment on order that will allow the business to serve breakfast sandwiches.
“That was a surprise for me,” Nguyen says of having to open a second site a little over a year after opening the first. Her original plan was to use the first year to learn all the ins and outs of running her business and begin marketing it more in the second year. However, with the additional location, the second year in business became a second year of learning in the new café.
“Now this year, we try to advertise for the store,” she quips.
Another surprise for Nguyen was realizing she now employs 17 people — and she’s still hiring more. Adding more staff members is a bit of a dilemma though, she says, because if she adds any more employees to the kitchen, she may need a third, even larger location.
Her kitchen is full right now of team members baking treats and cooking food for the café and with others baking catering orders.
“I’m kind of happy that customers love our stuff,” Nguyen says. And it’s not just young people like she originally expected. At both locations, her customers span generations, and it’s not uncommon to have whole families stop in.
Putting it all together is a labor of love for Nguyen. “Everything I want to do for my business is to represent Vietnam,” she says. “It actually makes me love my country more.”
Cake Bar’s Salt City Market location is open Monday through Saturday from 11 a.m. to 9 p.m. and Sunday from 11 a.m. to 5 p.m. offering a limited menu of bubble tea, cakes, cookies, and cupcakes.
The West Genesee Street café is open daily from 8 a.m. to 10 p.m. with a full menu of coffee, bubble tea, pastries, dessert, and breakfast items.

Carm’s Doghouse heads downtown to Byrne Square Building
SYRACUSE — Carm’s Doghouse is heading downtown. The dog daycare and grooming business will open its fourth location this fall in the Byrne Square Building, at 308 West Genesee St. in Syracuse. But the plans don’t stop there, business and building owner Carmen Cesta says. Cesta, who opened the first Carm’s Doghouse in 2010, purchased
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — Carm’s Doghouse is heading downtown.
The dog daycare and grooming business will open its fourth location this fall in the Byrne Square Building, at 308 West Genesee St. in Syracuse.
But the plans don’t stop there, business and building owner Carmen Cesta says. Cesta, who opened the first Carm’s Doghouse in 2010, purchased the Byrne Square Building for $650,000 in March. His plans include the newest daycare location along with a retail pet store, plus three luxury two-bedroom apartments on the upper floors.
The Cicero native has always had a passion for animals. After graduating from high school in 2008, he spent a few years working for the family towing business before opening his first Carm’s Doghouse location. Two more locations followed after that, and the business currently operates facilities in Cicero, Baldwinsville, and Liverpool.
“This will be number four downtown,” Cesta says. His plans call for 7,000 square feet of daycare, boarding, and grooming space in the building’s basement. That includes a 20-foot by 10-foot inground pool for his canine guests to enjoy.
His entry into the retail pet store business is a natural evolution since his daycare locations already sell pet supplies and his website includes an online store. Cesta says he was able to purchase the assets of a now defunct pet store and is excited to open a full retail location.
The idea for a downtown dog daycare first began percolating about four years ago when the City of Syracuse approached him with the idea as it sought out potential reuse for the Byrne Square Building. The only problem was that the building wasn’t zoned for that type of business, Cesta says. Then the pandemic struck, and the entire process slowed down. The city finally rezoned the building about two months ago, he adds.
“It was about a four-year battle,” Cesta says, adding that the city has been great to work with on the project. He also worked with Pathfinder Bank to finance the purchase.
Cesta’s research showed that the Franklin Square area, with about 450 registered dogs, was a prime market for a Carm’s Doghouse. The area is also home to many offices, which means workers who might not like leaving their dog home alone all day, he adds.
Since he started working on the building, Cesta has already noticed a growing interest, stating that about 200 to 300 people have inquired about the business.
“I think it’s going to do extremely well,” he says.
Plans are still fluid, but Cesta is targeting an Oct. 1 opening for the pet store, followed by the daycare about a month later.
He hopes to begin work on the upstairs apartments by next spring. “By this time next year, the building will be 100 percent complete,” he says.
Cesta, who is doing all the remodeling work himself with a small crew, says the apartments will lease for $2,500 a month and include doggy-daycare services. He says that’s a $600-a-month value, plus offers the convenience of having it located right downstairs.
He is currently hiring for both the daycare and retail operations.
Along with Carm’s Doghouse, Cesta owns several rental properties in the region and is also working with a solar company to open a 150-acre solar farm on 214 acres near Central Square. Cesta purchased the former North Country Plaza, located on the corner of State Route 11 and County Route 4 in the town of Hastings, in 2021 and plans to renovate the plaza.

OCWA water-treatment exhibit appears at the MOST
SYRACUSE — The OCWA exhibit about the treatment and transmission of water in Central New York will be available through late November at the Milton J. Rubenstein Museum of Science & Technology (MOST) in Syracuse. A ribbon-cutting ceremony on the morning of Aug. 31 acknowledged the opening of the exhibit, OCWA announced. OCWA employees, authority
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — The OCWA exhibit about the treatment and transmission of water in Central New York will be available through late November at the Milton J. Rubenstein Museum of Science & Technology (MOST) in Syracuse.
A ribbon-cutting ceremony on the morning of Aug. 31 acknowledged the opening of the exhibit, OCWA announced. OCWA employees, authority members, and various community supporters, including elected officials, participated in the event.
OCWA, located at 200 Northern Concourse in the town of Salina, describes itself as “Central New York’s Water Authority.” The acronym OCWA is short for Onondaga County Water Authority.
OCWA’s educational exhibit, called “How Your Water Works,” is on display now through Nov. 26, part of the Syracuse Innovation Station located on the first floor of the MOST. It includes a water-pipe display, historical timeline, photo cutout banner, fun facts about OCWA, and an interactive water table for children to enjoy.
“We often get questions from the community about how our water gets from point A to point B,” Jeff Brown, OCWA executive director, said in an OCWA announcement. “We hope many individuals and families will enjoy our exhibit, and we sincerely thank the MOST for providing us with this unique opportunity to highlight what we do at OCWA and how we serve customers with fresh, safe, and reliable drinking water.”
Lauren Kochian, president of the MOST, also commented on the OCWA exhibit.
“Water infrastructure is such an important part of our world, and this exhibit gives visitors the chance to better understand how water — one of our most valuable resources — is managed sustainably,” she said.
The Syracuse Innovation Station features innovations, industries, and inventions that are “exclusive” to the Syracuse area, providing families with an opportunity to discuss the technology and new advancements in our region. New displays and demonstrations are added regularly, OCWA noted.
About OCWA
OCWA was established by act of the New York State Legislature in 1951 and currently serves about 500,000 residents in Onondaga, Oswego, Madison, Cayuga, and Oneida counties.
The authority says it is among the 125 largest public drinking-water systems in the country, operating two major water-treatment facilities, more than 2,150 miles of main, over 13,300 fire hydrants, more than 60 storage facilities, and 47 pump stations.
About the MOST
The Milton J. Rubenstein Museum of Science & Technology (MOST) is a hands-on science and technology museum for all ages located at 500 S. Franklin St. in the Armory Square area of Syracuse.
The MOST hosts numerous STEM (science, technology, engineering, mathematics) education programs and community outreach events annually. It is home to 35,000 square feet of interactive permanent and traveling exhibits.
The organization says its vision is to be a “preeminent science and technology center, inspiring all generations through hands-on education and entertainment.”

City of Syracuse converts Clinton Street into two ways
SYRACUSE — Syracuse Mayor Ben Walsh on Aug. 1 announced the completion of a road reconstruction project on South Clinton Street, converting the street from one way to two ways between West Jefferson and Taylor Streets. The conversion makes it easier to get around downtown Syracuse and improves safety for pedestrians and drivers, the mayor
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — Syracuse Mayor Ben Walsh on Aug. 1 announced the completion of a road reconstruction project on South Clinton Street, converting the street from one way to two ways between West Jefferson and Taylor Streets.
The conversion makes it easier to get around downtown Syracuse and improves safety for pedestrians and drivers, the mayor contends.
The project involved milling and paving five blocks of Clinton Street from West Jefferson to Taylor Streets. The conversion included the restriping of crosswalks to try to increase pedestrian safety, and the addition of bike lanes on both sides of the street. The project also introduced narrower north and southbound lanes as well as on-street parking in an attempt to reduce traffic speeds.
“The completion of the Clinton Street two-way conversion is welcomed by people living and working in the southern end of Downtown. By better connecting the central business district to our neighborhoods, we are continuing to activate the renaissance of Downtown Syracuse,” Walsh said in a release. “The conversion is also consistent with our Vision Zero commitment to make Syracuse a safer city for all forms of transportation.”
Mayor Walsh, in his 2023 State of the City address, outlined his commitment to making Syracuse a Vision Zero city.
The Vision Zero Network is a collaborative, nonprofit campaign helping communities set and reach the goal of Vision Zero — eliminating traffic fatalities and severe injuries among all road users — while increasing safe, healthy, and equitable mobility, according to the Vision Zero Network website.
The Vision Zero strategy is “a comprehensive approach to traffic safety that considers everything from lane widths to land use to lower speed limits,” the mayor’s release stated.

City of Syracuse moves offices to One Park Place
SYRACUSE — The City of Syracuse recently completed the move of numerous offices from City Hall Commons to One Park Place. The move was part of the city’s initiative to rehabilitate and redevelop the historic flatiron-style City Hall Commons building. The following City of Syracuse departments and divisions relocated to floor 7 at One Park
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — The City of Syracuse recently completed the move of numerous offices from City Hall Commons to One Park Place.
The move was part of the city’s initiative to rehabilitate and redevelop the historic flatiron-style City Hall Commons building.
The following City of Syracuse departments and divisions relocated to floor 7 at One Park Place (located at 300 South State St.) and reopened to the public on Aug. 29, after being temporary closed to walk-in visitors for one week:
• Citizen Review Board
• Code Enforcement
• Mayor’s Office to Reduce Gun Violence
• Neighborhood and Business Development
• Neighborhood Watch
• Planning and Sustainability
• Syracuse Fire Department: Bureau of Fire Prevention
• Syracuse Police Department: Ordinance Enforcement
• Syracuse Police Department: Office of Professional Standards
The new city offices at One Park Place will “provide a collaborative and efficient workspace designed to improve staff work environment and enhance constituent services,” , according to a news release from Syracuse Mayor Ben Walsh’s office.
Visitors need to check in with the building-security attendant on floor 1 before they can access the elevator to reach city offices, per the mayor’s office. The main entrance to One Park Place should be accessed from South State Street.
The City’s Central Permit Office reopened on Aug. 25 and has a separate entrance located on the south side of the building, on East Onondaga Street. Limited off-street parking is available for visitors at the One Park Place parking lot, located at 343 E. Onondaga St.
“I am excited about what this move means to the people we serve,” Mayor Walsh said in the release. “The new Central Permit Office is more easily accessible and offers a one-stop shop for anyone needing assistance with permits, licenses, and inspections. All other departments and divisions are now located on the same floor, with a central reception and waiting area. The change allows us to deliver more efficient services and improves the overall experience for visitors.”

Pallo fills city communications role for neighborhood and business development
SYRACUSE — Sarah Pallo has recently begun serving as public information officer for neighborhood and business development for the City of Syracuse. As part of the city Communications Office, Pallo is responsible for a wide range of public information and communication activities supporting neighborhood development, business development, code enforcement, and planning and sustainability, according to
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — Sarah Pallo has recently begun serving as public information officer for neighborhood and business development for the City of Syracuse.
As part of the city Communications Office, Pallo is responsible for a wide range of public information and communication activities supporting neighborhood development, business development, code enforcement, and planning and sustainability, according to a Sept. 1 release from the office of Syracuse Mayor Ben Walsh.
Pallo is tasked with providing information to businesses and neighborhoods by producing communications and content for web, print, and social media. She will develop and distribute public information to educate and engage businesses, residents, and media on ongoing and upcoming projects and initiatives related to housing, neighborhood health and safety, property development, business opportunities, historic preservation, and land use. Pallo will also work with the public to answer questions and receive recommendations to help inform and improve agency programs, the release stated.
A Syracuse native, Pallo has spent the last 15 years involved in support and development of local businesses in the city of Syracuse. Most recently, she was the general manager at Otro Cinco, where she led the reopening of the restaurant’s new concept and design. She directed restaurant branding and developed a comprehensive marketing strategy to drive business, while working to ensure customers enjoyed their dining experience, the mayor’s office said.
Pallo also worked for the Northside Urban Partnership as a program coordinator for business development. In this role, she shaped the creation and launch of Up Start, a collaborative business-development program that connects local, service-based businesses and aspiring entrepreneurs to the tools and networks that help them thrive, per the release. She also strengthened the local business community by providing engagement opportunities, marketing assistance, and support to Northside businesses and members of SyracuseFirst, a nonprofit that encourages citizens to “think local first”.
Pallo received a bachelor’s degree in environmental science and communications at SUNY College of Environmental Science and Forestry, or ESF.

Ronald McDonald House Charities of CNY plans $1 million renovation project to increase capacity
SYRACUSE, N.Y. — Ronald McDonald House Charities of Central New York (RMHC of CNY) announced Thursday that it is planning a $1 million renovation project

Oneida Health names new president and CEO
ONEIDA, N.Y. — Oneida Health on Thursday announced it has appointed its next president and CEO to lead the organization. Felissa Koernig officially started work

SOMAC to end ambulance operations in Madison County, replaced by Madison County EMS
HAMILTON, N.Y. — The Southern Madison County Ambulance Corps, Inc. (SOMAC), will end emergency-medical service operations after 37 years and Madison County EMS will take

Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.