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There was a great running gag on the NBC sitcom “30 Rock,” about a fake TV game show called “Homonym.” The host said a word that has multiple meanings and the contestant tried to guess which definition the host had on his card. No matter which meaning the contestant guessed, the host would always reply, […]
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There was a great running gag on the NBC sitcom “30 Rock,” about a fake TV game show called “Homonym.” The host said a word that has multiple meanings and the contestant tried to guess which definition the host had on his card. No matter which meaning the contestant guessed, the host would always reply, “No, sorry, it’s the other one.”
So what could this gag have to do with anything relevant to your organization?
It’s a funny but I think useful example of the importance of “sideways thinking.”
It’s human nature for us to have certain patterns of thinking that we repeat. Usually, this is because this way of thinking or problem solving has worked for us before. But then we get to a problem that our usual approach, or the approach everyone else is taking, just won’t work.
Thinking sideways is a discipline in which we broaden our field of vision, looking for alternate routes that might be less traveled, less-familiar, or less-certain, but still lead back towards our goal.
Let me give you a really simple example. Say you need five minutes with a policymaker. You hear about an event she’s attending, and you decide to go and hope to get some time with her. Great idea.
Maybe it worked before when you went to a breakfast meeting with 10 other people. This event, however, has dozens of attendees, all wanting the same thing as you. What do you do?
Think sideways. See the policymaker’s aide sitting at the table looking at his smartphone. Go strike up a conversation with him. You might easily get five minutes of his time. If you handle the conversation correctly, a topic for another column, you might be able to get him to put your issue in front of the policymaker for you. You didn’t shake a politician’s hand, but you just might get her ear.
Let’s wrap up with one action you can take today to start thinking sideways. This might sound like odd business advice, but do crossword puzzles regularly. They stretch your mind to consider alternate solutions to obstacles. Hint: when a clue seems impossible, think homonym.
Are you being heard?
Frank Caliva III is the director of public affairs & strategy development at Strategic Communications, LLC, in its Washington, D.C. office. Strategic Communications, which is based in Syracuse, says it provides trusted counsel for public relations, crisis communications, government relations, and business strategy. Contact Caliva at fcaliva@stratcomllc.com
An updated lesson on what you’re selling
In August 2005, I wrote an op-ed, entitled, “What Are You Selling?” (Subhead: Be like Bob, sell yourself). In the column, I told the story a successful local salesperson, whom I called Bob. The full column is below in italics. Read through it and check back with me on the other side: Here’s a
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In August 2005, I wrote an op-ed, entitled, “What Are You Selling?” (Subhead: Be like Bob, sell yourself). In the column, I told the story a successful local salesperson, whom I called Bob. The full column is below in italics. Read through it and check back with me on the other side:
Here’s a question for those of you who are in sales: What do you feel like you’re selling? Is it your answer that you’re selling a product (a piece of software for example) or a service (like public relations)? Actually, you’re selling the most important product or service in the world — yourself. It’s your knowledge, talent, professionalism, and perhaps most importantly, the connections you have and the people you know.
Before I start to sound too much like Jeffrey Gitomer in his weekly Sales Moves column, let me tell you why I am writing about this topic.
In covering business in Central New York, I’ve encountered a number of successful business owners, managers, and salespeople.
But there is one very successful salesperson, whom I believe has a profound approach — he sells himself. And I think it’s about time I shared with readers some of his innovative, yet simple methods.
I will call him Bob and withhold his real name so as not to sound like I’m advertising his services or products, or letting his competitors and prospects in on his methods.
Bob sells marketing services. But you’ll never hear him say that. He makes appointments for “networking” meetings with prospects — lots of them, probably one or two meetings a day.
And networking is exactly what Bob delivers. He’ll meet with people whom he knows aren’t likely to buy his marketing services, either because they have said they’re not interested or are just starting out in business, or don’t have a big budget. Heck, he’s even met with unemployed people. There’s no one that Bob will write off as being not worth a meeting. His belief is that by helping people to network in the community, obtain important contacts, and find ways of obtaining free attention for their businesses, the people he meets with will call him first when they are ready to market their businesses.
It’s a simple approach that yields results. Bob is successful at it for several reasons (all of which could help you in your business’s sales efforts):
He knows literally everyone in his business community. Years of networking, schmoozing, volunteering in the community, and marketing have honed a huge network of contacts.
Bob listens and asks questions. If the prospect talks about how she is having trouble finding the right house to buy, Bob will instantly chime in with a name of a real-estate agent that he knows can help her. Or maybe the client attended a certain business school and Bob will mention the name of a fellow grad he knows. Bob is always connecting people.
Bob always follows up. You’d think with some of the less-than-ready-to-buy prospects Bob meets, the one meeting would be the end of it. But no, Bob will call back and see how they’re doing. He’ll ask the person whether she’s found that dream house or connected with that acquaintance from college.
Bob is tireless in pursuing new prospects, even during times when he has a full plate of existing clients to service. Again, he’ll meet with anyone, anytime. This helps inoculate him during lean business cycles.
So, be like Bob by aggressively getting out there and selling yourself.
Bob’s story contained interesting and effective lessons for salespeople. And it’s just as relevant today as when I first penned the column. But there is one order of business left incomplete. Who is Bob?
Now, I can finally reveal that. Drum roll please … Bob is none other than Bernie Bregman, who is retiring after more than 25 year with The Business Journal. But being the hard charger he is, Bernie is not stopping work altogether. He will still be involved in some interesting initiatives. Stay tuned.
Congratulations and best of luck, Bob … er, Bernie!
Adam Rombel is editor-in-chief of The Central New York Business Journal. Contact him at arombel@cnybj.com
Tax exemptions for military, locally grown produce among new bills signed into law
New York Governor Cuomo recently signed a number of bills into law. One new law that I sponsored will enable military to receive sales-tax exemptions on vehicles purchased out of state. Another will increase purchasing of locally grown produce in hospitals, prisons, and other state-run facilities. Military tax exemption A.6223 exempts members of the military upon
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New York Governor Cuomo recently signed a number of bills into law. One new law that I sponsored will enable military to receive sales-tax exemptions on vehicles purchased out of state. Another will increase purchasing of locally grown produce in hospitals, prisons, and other state-run facilities.
Military tax exemption
A.6223 exempts members of the military upon returning to New York from having to pay New York sales tax on vehicles that they purchased while stationed in another state — provided that they paid sales tax in the other state. The law became effective immediately. I was pleased to co-sponsor this measure in the Assembly.
New York residents who purchase a vehicle outside of New York state are required to pay sales tax upon registering the vehicle. For those who served in the military, this proved problematic. Military service members often keep their residency and driver’s license in their home state while serving because they intend to return to their home state someday. Unfortunately, in doing so, if a service member kept his New York residency and purchased a vehicle while stationed in another state, he would be obligated to pay New York’s sales tax on that vehicle upon returning to New York — even if he paid sales tax in another state. This meant a veteran returning to New York state may have had to pay sales tax on his vehicle twice. The new law prevents this.
NY farm produce to increase at state-run facilities
I was pleased to support A.5102 in the Assembly, which supports local agriculture. This law requires hospitals, prisons, and other state agencies to buy more local produce. It requires the state to put in place better purchasing and tracking systems to make this possible. The law already favored that state agencies purchase locally produced food, but this new law gets more specific on purchasing systems and reporting those purchases.
It authorizes the Commissioners of General Services and Ag and Markets to develop regulations to “establish guidelines to increase purchases of New York food products; publish the guidelines on the Office of General Services website; and provide for monitoring and implementation …” It also requires annual reports be made to the state legislature and the governor so the public can better track these purchases.
William (Will) A. Barclay is the Republican representative of the 120th New York Assembly District, which encompasses most of Oswego County, including the cities of Oswego and Fulton, as well as the town of Lysander in Onondaga County and town of Ellisburg in Jefferson County. Contact him at barclaw@assembly.state.ny.us, or (315) 598-5185.
Schneiderman announces $2.5 million settlement with HCR Home Care
ROCHESTER — New York Attorney General Eric Schneiderman on Thursday announced a $2.5 million settlement with Rochester–based Home Care of Rochester (HCR), resolving an investigation
St. Elizabeth, Faxton St. Luke’s get grants for affiliation process
UTICA — St. Elizabeth Medical Center (SEMC) and Faxton St. Luke’s Healthcare (FSLH) will use separate $50,000 grants to help pay for legal and consultant
Elmira Savings Bank finishes paying back the federal government
ELMIRA — Elmira Savings Bank (NASDAQ: ESBK) announced this week it has repaid the final $3.5 million segment of the $14 million it received from
St. Lawrence University will use $160K Alden grant for technology improvements
CANTON — St. Lawrence University will use a grant award of $160,000 to equip seven study rooms in its Owen D. Young (ODY) Library with
KS&R adds Lucinda Burch to board of directors
SYRACUSE — KS&R (Knowledge Systems & Research, Inc.) has elected employee Lucinda Burch to the company’s board of directors. “Lucinda brings a wealth of marketing research experience and innovative ideas, and we are delighted that she is joining KS&R’s board of directors,” Rita L. Reicher, KS&R’s president, founding principal, and board chair, said in a
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SYRACUSE — KS&R (Knowledge Systems & Research, Inc.) has elected employee Lucinda Burch to the company’s board of directors.
“Lucinda brings a wealth of marketing research experience and innovative ideas, and we are delighted that she is joining KS&R’s board of directors,” Rita L. Reicher, KS&R’s president, founding principal, and board chair, said in a news release.
Burch joined KS&R in 2009 as director of client services. She previously held positions at American Express and CIBA Vision.
Burch holds a master’s degree in marketing research from the University of Georgia and works from KS&R’s office in the Atlanta area.
Syracuse–based KS&R says it was founded in 1983 and is a full-service, privately held market-research firm with annual revenue of $26 million. In addition to its Syracuse headquarters and Atlanta office, the firm also has locations in metro New York City, Memphis, and Frankfurt, Germany.
Contact The Business Journal at news@cnybj.com
Otis Technology founder Garrett steps down from top job, Puzzuoli named new CEO
LYONS FALLS — Otis Technology, a Lewis County–based manufacturer of gun-cleaning kits, on Wednesday announced the appointment of Leonard Puzzuoli as CEO, effective Jan. 1.
Tompkins Financial promotes Gruber to CEO of VIST Bank subsidiary
ITHACA — Tompkins Financial Corp. (NYSE: TMP) announced that it has promoted Scott L. Gruber to CEO of VIST Bank, its subsidiary community bank based
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