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First Niagara to combine consumer-banking businesses
BUFFALO, N.Y — First Niagara Financial Group (NASDAQ: FNFG) on Thursday announced plans to combine all of its consumer-banking businesses into one unit. Effective immediately,

UTICA — Technology has always changed our lives. Millennia ago, it was the discovery of fire, the wheel, and iron. Today, it’s everything digital: computers, smart phones, the Internet, and GPS. A few years ago, these ideas seemed like science fiction; now we have the bionic retinal implant that receives updates, the first lab-grown burger
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UTICA — Technology has always changed our lives. Millennia ago, it was the discovery of fire, the wheel, and iron. Today, it’s everything digital: computers, smart phones, the Internet, and GPS.
A few years ago, these ideas seemed like science fiction; now we have the bionic retinal implant that receives updates, the first lab-grown burger (made from stem cells), the first flying car (already tested in public), and UAVs that Amazon hopes will be a prime delivery service.
The only difference between technology advances in the time of the caveman and now is their sophistication, the speed of introduction, and America’s anxiety about our ability to compete globally. Uncle Sam first panicked about the nation’s lack of technological prowess in the 1950s when Admiral Hyman Rickover called for more math and science education to keep us competitive with the Soviets. In 1958, Congress passed legislation to support math and science education. More than 50 years later, Congress is still passing laws and budgeting billions of dollars to promote the study of science, technology, engineering, and math (STEM).
To attract more teachers to the field of science and math, STEM promoters offer scholarships, loan-forgiveness, higher pay, and opportunities to undertake actual scientific work at national laboratories. But, what about the problem of attracting students? Many are unaware of the opportunities available, others can’t make the choice because the quality of their education is poor, and peer and societal pressures hold back girls’ and minority participation.
Over the next decade, STEM jobs will grow by 17 percent, far faster than the 10 percent growth projected for all employment, according to the STEM Education Coalition, a national affiliation of 580 member organizations in government, education, and industry. The average annual wage for all STEM occupations was nearly $78,000 (according to 2009 data), compared to the average of $43,460 for non-STEM occupations.
The top-10 bachelor-degree programs with the highest median earnings are all in STEM fields, and 47 percent of STEM workers with bachelor’s degrees earn more than Ph.D.s in non-STEM occupations. But here’s the kicker: unemployed people in the U.S. outnumber job postings by 3.6 to 1; in STEM occupations, job postings outnumber unemployed people by 1.9 to 1. According to the Council on Foreign Relations, 60 percent of U.S. technology employers are having difficulties finding qualified workers to fill vacancies at their companies.
In short, there is a dearth of STEM workers and too few in the pipeline, one of the few things Republicans and Democrats agree on. Compounding the scarcity of qualified students matriculating in STEM fields is a leakage problem: fewer than 40 percent of students who enter college intending to major in a STEM field actually complete a STEM degree.
One solution sought by industry is an increase in the H-1B visa program that allows companies to hire foreigners in positions where they can’t find qualified American citizens. The program is a political hot-potato with critics claiming it’s just a cover for business to hire cheap labor. Recognizing that the economic future depends on remaining a leader in science and technology, some companies, such as the Indium Corp., are taking a proactive position to encourage students as young as middle-school age to engage in experiential learning.
Talking STEM
“Our goal is to excite students about science and technology, educate their parents and the community to the opportunities in STEM, and frankly recruit future employees,” says Dawn Roller, Indium’s director of HQ services and human resources. “Everybody at this company talks STEM, regardless of their role. This is our fourth year working with the Oneida–Herkimer–Madison B.O.C.E.S. (11 school districts) in the SABA (School and Business Alliance) program. We offer area students 12 to 18 years of age tours and shadowing opportunities, address groups of teachers to educate them on the careers available locally in the STEM field and the skills needed, and we support National Manufacturing Day by inviting some of the participating schools to visit our facility to see how an advanced manufacturer operates.
“Indium hosts about 200 students annually and about 30 teachers,” continues Roller. “We also offer paid internships to college students; there are eight working here this summer. Since the program began, somewhere between 50 and 75 of our employees have volunteered to work one-on-one with the students. Initially, management saw this as a way of giving back to the community but now recognizes it’s a critical program to ensure a qualified work force to keep up with our growth.”
Indium supplies materials to the global electronics-assembly, semiconductor-fabrication and packaging, solar-photovoltaic, thin-film, and thermal-management industries. The company, with headquarters in Clinton, has 11 manufacturing sites occupying 385,000 square feet in the U.S., Europe, and Asia and holds more than 50 patents. Of the 700 people employed worldwide, 500 work in the U.S., of whom 450 work in the Mohawk Valley. Over the last half-dozen years, employment at the company has grown 32 percent. Fifty employees hold advanced degrees in STEM. The Business Journal News Network estimates annual revenue at more than $200 million. The business was founded in 1934 and has been owned by the William Macartney family since 1960.
STEM is also vital to a key area college.
“STEM is critical to our mission,” says Robert E. Geer, the senior vice president and COO of the newly merged entity (March 2014) of the College of Nanoscale Science and Engineering (CNSE) located in Albany and SUNYIT located in Utica. “Currently, nano research and development is conducted at CNSE, and SUNYIT serves as the academic campus. [However], … the student population on both campuses (Utica has 2,700 students enrolled and Albany 350) is growing and research in Utica is expanding with the creation of ‘Nano Utica,’ a $1.5 billion commitment by six global technology leaders and the Quad C project, the research-and-development arm of the effort to bring nanotechnology to the Utica campus. Our job is to ensure that there is a work force with STEM degrees and, in addition to workers with advanced degrees, trained technical people with STEM associate degrees. Construction of the Quad C research facility should be completed by December of this year, including the expansion to accommodate Nano Utica.
“Partnerships with companies such as Indium are critical to our success in cultivating students to STEM,” notes Geer. “This gives us the opportunity to showcase a local technology company with global, advanced-technology customer. Kids as young as … [middle-schoolers] can see the impact of technology and glimpse a career path. We follow the success of our efforts by tracking those who participated in our programs, are engaged in the different participating school districts, and then apply to SUNYIT. There is also a huge reservoir of girls and minorities who seem to lose interest in high school. Young people want to change the world, and our program is designed to show all the students, but especially girls and minorities, the social impact they can have by pursuing a STEM career. These programs are critical to the SUNY goal of doubling STEM degrees over the next five to six years.”
Contact Poltenson at npoltenson@cnybj.com
Smith Sovik law firm opens Buffalo office
SYRACUSE, N.Y. — The Syracuse–based law firm of Smith Sovik Kendrick & Sugnet, P.C., which focuses on civil litigation, has opened a new office in the Buffalo market. The office, located in a two-office suite at 651 Delaware Ave. in downtown Buffalo, enables the firm to “further expand” its client base into Western New York
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SYRACUSE, N.Y. — The Syracuse–based law firm of Smith Sovik Kendrick & Sugnet, P.C., which focuses on civil litigation, has opened a new office in the Buffalo market.
The office, located in a two-office suite at 651 Delaware Ave. in downtown Buffalo, enables the firm to “further expand” its client base into Western New York and will afford “easier access” to its existing clients in Buffalo, Rochester, and areas west of Syracuse, the firm said in a news release.
Smith Sovik opened the Buffalo office opened on Sept. 2. Buffalo native Thomas Cannavo has joined the firm to lead the team in Western New York.
Cannavo most recently served as the principal law clerk for Erie County Supreme Court Justice Henry Nowak. He has defended civil lawsuits for insurance companies and self-insured entities across New York.
Smith Sovik describes Cannavo as a “seasoned trial lawyer and appellate advocate” handling all types of litigation including automobile, trucking, premises, construction, labor law, products liability, and medical/ professional-malpractice defense.
Smith Sovik does a “lot of work” in the Buffalo area and as that business grows the firm plans to hire more attorneys and staff to accommodate the needs of its clients in Western New York, Kevin Hulslander, managing partner at Smith Sovik, said in an email. “It is anticipated that we will hire one to two attorneys over the next year or two and expand to an estimated 10 lawyers by 2020,” he said.
The law firm, which is headquartered at 250 S. Clinton St. in Syracuse, also operates an office in East Meadow on Long Island.
“After successfully debuting our downstate office in East Meadow, Long Island three years ago, many of our clients have asked us to expand west to more conveniently handle lawsuits in Rochester and Buffalo,” Hulslander said in the news release. “In order to handle those as well as new cases more expeditiously, more efficiently and more cost-effectively, a Buffalo office made sense for us and for our clients.”
Founded in 1946, Smith Sovik Kendrick & Sugnet describes itself as a “litigation boutique law firm.” Its 30 lawyers defend individuals, professionals, corporations, and other entities when they are sued in personal injury and commercial cases in the state and federal courts across New York state. The law firm works in areas such as medical-malpractice defense, product liability, labor and employment law, construction litigation, environmental law, and workers’-compensation cases.
Smith Sovik Kendrick & Sugnet placed number 10 on the Law Firms List, ranked by number of Central New York attorneys, in the 2014 Book of Lists publication produced by the Business Journal News Network
Contact Reinhardt at ereinhardt@cnybj.com
National job growth falls short in August
ROMBEL ON BUSINESS U.S. employers added 142,000 net jobs to their payrolls in August, the U.S. Bureau of Labor Statistics (BLS) reported Friday. That was

Success comes to those who are too busy to be looking for it. — A sign posted in Ryan Brooks’ office. ONEONTA — Brooks Bottling Co. just took delivery of a new bottling line. The machinery should be installed and operational by the end of August. Driving this latest capital investment is consumer demand for
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Success comes to those who are too busy to be looking for it. — A sign posted in Ryan Brooks’ office.
ONEONTA — Brooks Bottling Co. just took delivery of a new bottling line. The machinery should be installed and operational by the end of August.
Driving this latest capital investment is consumer demand for new sauces and marinades. The Mintel Group, a global market-research provider, is forecasting an annual growth rate of 3 percent for most sauces. Five-year projections by IBIS World, an industry market-research organization, indicate that demand for hot sauces will grow annually at a 9.3 percent rate. Insistence on product versatility by millennial or Generation-Y consumers is a major factor propelling the “dip, sauce, and dressing category.”
Ryan Brooks, the managing member of Brooks Bottling Co., LLC and president of its sister company, Brooks’ House of Bar-B-Q, Inc., both located on State Highway 7, just east of Oneonta is well-positioned to take advantage of the industry’s growth. The company already produces and bottles 16 liquid proprietary sauces, rubs, and marinades and is introducing two more designed for professional kitchens.
Currently, Brooks Bottling ships six to eight pallets weekly of its own sauces and another 10 pallets as a co-packager (contract manufacturer) for 300 private-label brands located from Vermont to Arizona. “An average pallet contains 1,440 bottles, which [translates] … into 23,000 to 26,000 bottles a week,” says Brooks.
“Not bad for a company that used to cook its batches in 3-gallon containers and bottle by hand. We didn’t add a foot-pump filler until 1994 or 1995, and the first automated line wasn’t installed until 2008. The new [equipment] line will run three times faster (5,400 bottles per hour) than our current equipment, giving us both added capacity and the backup we need in case of equipment failure.” Anticipating future growth, Brooks is already looking for a new site for the bottling company.
How it all started
The Brooks’ story began in 1941 with chickens. Ryan’s grandfather, Griffin, married Frances McClelland, whose father owned a poultry farm in Stamford. The newlyweds bought the farm to raise chickens for eggs and meat and set up a retail store on the farm to supply dressed and packaged poultry and eggs. In 1951, they began catering barbeques between April and September.
The next step was to open a concession stand in 1958 at the miniature golf and driving range, which were connected to a drive-in. The dream of owning a restaurant came true on June 10, 1961, with the opening of Brooks’ House of Bar-B-Q. The restaurant passed to the second generation in 1975 when John and Joan Brooks purchased the eatery from Griffin and Frances. Three decades later, Ryan and his wife Beth purchased the restaurant and catering business.
The Brooks’ enterprise has come a long way since the restaurant opened with 15 employees. “We employ 115 people at Brooks’ House of Bar-B-Q,” notes the company president, “and another eight at the bottling company.” The Business Journal News Network estimates consolidated revenue of $10 million to $12 million.
“Brooks’ House of Bar-B-Q serves 250,000 meals a year, the take-out another 150,000, and we cater 200,000 (600 to 625 jobs per year). That translates into 900,000 pounds of chicken; 140,000 pounds of pork; and 180,000 pounds of ribs, or roughly 1.25 million pounds of meat per year. In preparing these meals, our 38-foot charcoal pit burns 42,000 pounds of charcoal weekly along with our onsite catering. (The company also sells its private-label brand of charcoal.)
“The entire operation is located on 26 acres and contains 29,000 square feet of covered space.” Brooks House of BBQ is owned by Ryan and his wife, who also own Brooks’ BBQ Realty, LLC, and the bottling company shares are split: 70 percent owned by Ryan and 30 percent by a family trust.
Ryan Brooks says he is very careful to protect the eponymous brand created by three generations. “The reason for our success is the quality of the product and the service we offer,” he says. “This is the concern I share daily with the employees. It begins with hiring people who have a great attitude and ethic. That’s why we only hire one of every 20 … [interviewees]. I prefer that they not come with previous experience; I would rather teach them. Next, I insist that there is always management coverage to ensure that things go smoothly. It’s a formula the family has used for 63 years (since the Brooks began catering), and it has worked well. Our managers, which include six for the restaurant and seven crew bosses, train the new staff and work with them closely to monitor their progress. Finally, as much as I appreciate technology and the need for efficiency, this is a human-interaction … [business]. I want my staff to take orders, process them, and deliver the product. You can’t take the [human] contact out of the business.”
In addition to his staff, Brooks relies on local professional firms to manage the operation. “We’ve worked with NBT Bank for years,” he says. “This is really a capital-intensive business, and NBT has been a partner in meeting our financial needs. For example, to accommodate our growth and comply with regulations, I need to install a waste-water-treatment system that will cost $1 million. I also work with Carol Ronovech [CPA] in Oneonta for our accounting. When it comes to legal matters, the business utilizes two Binghamton–based firms: HH&K (Hinman, Howard & Kattell, LLP) for general labor updates, and Levene, Gouldin & Thompson [LLP] for general business.”
Growth strategy
The Brooks’ strategy calls for growth. “I have no interest in franchising the restaurant business, so we will continue to be a single-location, full-service restaurant. Also, I don’t want to extend our geographical catering reach to more than 100 miles from the restaurant. Still, there is room for new products to sell, such as a home barbeque pit. We are setting up the distribution system now for this product,” Brooks says.
“My goal is to make Brooks’ House of Bar-B-Q a destination for families. That’s why I installed 28 feet of glass in the gift shop so visitors can actually watch the bottling process. At Halloween, we’ll sponsor [pumpkin] carving; in July, a family day with entertainment for the kids. Another option is to offer cooking classes, including a specialty class on barbequing. There is room for growth in the restaurant/catering business, but the real growth will come from the bottling operation.”
Brooks currently works with a packaging consultant to help build the bottling business. “We ship our sauces, rubs, and marinades to over 300 stores, working through distributors,” adds the company president. “The potential to increase this distribution is huge. We also sell our products online and directly to restaurants as well as offering them in our own restaurant. The timing couldn’t be better with consumers concerned about the quality of food that’s available. There is a clear preference for locally grown produce that is fresh and not loaded with additives. Also, grown-in-America food is in demand, especially with the scare over Chinese products. We plan to grow, but it will be controlled growth.
“Everything I do is tied to family,” Brooks declares. “The ice-cream store is called ‘Generations,’ and the new sauces we’re producing are under the C&A label, named after my children Carter and Abigail. As hard as I work, I have created a work/life balance to be with my family. That’s why I only live 7 minutes from the restaurant. I feel very comfortable with my management which allows me the opportunity to spend time with my family. My children are only 1½ and 3½, but I want them to be involved with the business the way I was with my parents. It would be wonderful to see a fourth generation of Brooks running the business.”
Brooks is a 1996 graduate of the Rochester Institute of Technology, where he majored in food management. He is a member of the Association for Dressings and Sauces, the National Restaurant Association, the New York State Restaurant Association, the Small Scale Food Processors Association of New York, and the National Barbeque Association. According to IBIS World, Brooks’ House of Bar-B-Q is part of a $141 billion industry that employs more than 3 million people in 200,000 businesses. With the average restaurant generating about $700,000 in revenue annually, Brooks is clearly an industry leader.
Ryan Brooks isn’t looking for success. He’s too busy. That’s why success has found him.
Contact Poltenson at npoltenson@cnybj.com
Oneida County hotels see increasing demand
UTICA — Oneida County hoteliers have seen a substantial recent rise in demand for their rooms. The county’s average occupancy rate, based on data for 35 hotels with more than 2,800 rooms, rose to 72.6 percent in July, from 60.9 percent in June and 56 percent in May, according to STR, Inc., a Hendersonville, Tenn.–based
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UTICA — Oneida County hoteliers have seen a substantial recent rise in demand for their rooms.
The county’s average occupancy rate, based on data for 35 hotels with more than 2,800 rooms, rose to 72.6 percent in July, from 60.9 percent in June and 56 percent in May, according to STR, Inc., a Hendersonville, Tenn.–based provider of hotel data.
In comparison, the national hotel occupancy rate for July was 73.6 percent.
The average daily room rate for hotels in Oneida County increased 6 percent to $123.20 in July, the highest rate recorded for the county in the six years of historical data provided by STR.
Furthermore, Oneida County has a higher average daily room rate than other Central New York counties with available hotel data. In July, Onondaga County’s average daily rate was $98.73 in July, while Broome County checked in at $87.67. The average daily rate for Jefferson County in July was $111.31.
RevPAR (revenue per available room) has also consistently increased year-over-year in Oneida County in the past few months. RevPAR, a key hotel industry indicator, was up 5.4 percent in July, 1.2 percent in June, 8.9 percent in May, and 11.4 percent in April.
Hotels in Oneida County generated total revenue of nearly $32.8 million in the first seven months of the year, up 5.4 percent from the same period in 2013.
U.S. Health-Care Costs versus Health Outcomes
Dr. Michael Kirsch, a practicing physician and newspaper columnist, has lamented that he has difficulty answering questions about the economics of health care. One of his questions strikes at the heart of the justification for Obamacare: “Why is our per-capita health care cost so much higher than other nations that demonstrate superior health outcomes?” Implicit
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Dr. Michael Kirsch, a practicing physician and newspaper columnist, has lamented that he has difficulty answering questions about the economics of health care.
One of his questions strikes at the heart of the justification for Obamacare: “Why is our per-capita health care cost so much higher than other nations that demonstrate superior health outcomes?”
Implicit in the question is the claim that health-care quality can be judged by health outcomes. However, health outcomes have more to do with the population being measured than it does with the health care available.
Even highly skilled medical care cannot overcome smoking, heavy drinking, high-calorie diets, and sedentary lifestyles. Differences in the quality of health care provided are not the primary contributors to life expectancy. It has been hypothesized that good genes can overcome some poor lifestyle decisions, suggesting certain groups of people may just live longer.
Japan, for example, ranks first in overall life expectancy (age 80.93), third for survival rates between the ages of 15 and 59 (85.7 percent survival) and tied for fifth in survival rates for children under age 5 (99 percent survival).
Japan’s rankings are not surprising. One of the largest groups of centenarians lives on Okinawa where these elders enjoy both good genes and a healthy diet and lifestyle. Japan has twice as many centenarians as the United States.
Even in our country, health outcomes differ widely. For example, the “Measure of America” reported that Asians have the best life expectancy (86.5 years). Asians in New Jersey have the best life expectancy of any racial or ethnic group (89.4 years). African Americans have the lowest life expectancy (74.6 years), but if they live in Minnesota, they can expect to live 5.1 years longer. New York has the best life expectancy of any state (81.5 years); Mississippi has the worst (75 years).
Other studies found that Mormons are expected to live longer than other white groups. And even just looking at Utah, Mormons in Utah are expected to live 6.5 years longer than non-Mormons in Utah.
With all of these life-expectancy differences, it is hard to say that quality of health care is the deciding factor. As economist Thomas Sowell commented, it is not that Mormons receive extraordinary medical care. They live longer because “they don’t drink, they don’t take drugs, and they don’t go around shooting one another.”
Thus casting judgments on health-care quality based on health outcomes simply creates empty claims. It’s like saying, “My dog lived longer than your dog because of my care,” without knowing any of the facts. Your dog could have had a congenital heart defect or cancer. No amount of attention could have overcome those realities.
Even if we change the claim from high cost with inferior health outcomes to high cost with inferior health-care services, we still can’t justify it. Because how do you assess the quality of any service including health care?
Imagine judging which restaurant is the best. We could try to assemble a team of experts, but there are too many variables. You may enter some restaurants hungrier than others. Disliking the food might bias your rating. One customer might be diabetic, another allergic. And customers’ appetites might differ.
Determining to what extent a service meets your needs is even more complicated when it comes to health care. One diagnostic code might group patients into treatments of like kinds, but there is no guarantee they share the same symptoms or even the same causes.
Making this judgment across countries complicates the issue further with different languages, cultures, and medical practices. Even if every country was asked to gather similar statistics, it would be impossible to ensure comparisons were valid. Consider infant-mortality statistics.
U.S. doctors spare no expense trying to save infants with poor survival rates. Experts perform surgery on infants with heart defects either in utero or shortly after birth. The United States uses more neonatal intensive-care units than any other country.
In some countries, those same babies would have been declared a lost cause before birth and aborted. In other countries, infants born with poor survival rates would be considered stillborn and receive no treatment to save them.
Infant mortality is just one of the many measures in which superior health care is not reflected in the statistics used to judge it. Because all of us die, discriminating between health-care providers looks at the cause or the timing of death. But that means the greater number of people who die receiving care, the worse the statistics look.
Midwives frequently boast higher infant survival and lower C-section rates. But these results are skewed because midwives do not care for high-risk mothers. So which factors contribute to the statistic: low-risk pregnancies or the skill and talent of the midwife?
As a result, you cannot claim we have inferior health care because of our health outcomes. Nor can you even trust the health-outcome statistics.
Economists have a different strategy of discerning which service best meets people’s needs: People vote with their feet.
If customers like a restaurant, they go there regularly. As the restaurant’s business increases, prices rise to curb demand and make it manageable. In this case, high prices are descriptive of high quality, at least in the opinions of the restaurant’s fans. In this way, high prices can sometimes be descriptive of quality of service.
When two hospitals are located in the same town, the high prices of one could be descriptive of its high quality of service. However, when looking across populations, comparing New York to Virginia, for example, it becomes more difficult. The complexity increases again when you move into a cross-country analysis.
The high price of American health care could be descriptive of its high quality. Or it could just be descriptive of its high demand or high cost. Americans could like, trust, and utilize U.S. health care more than other countries’ citizens do theirs (suggesting high quality). Or Americans could be sicker than the citizens of other countries (suggesting high demand but not high quality). Or health-care providers could incur more costs than other countries (suggesting high cost but not high quality).
The problem with using price as a measure for quality is that proximity to a patient’s home is a highly valued trait of health-care providers. Patients are willing to pay more for a local hospital, especially in urgent-care situations.
In the ideal health-care situations, it is easier to evaluate quality. For example, the biggest win for health-care providers is someone who presents a bee-sting allergy. The patient was going to die. The doctor gave the patient epinephrine. Now the patient is going to live. Inferior health outcomes in this situation may be descriptive of lower quality.
But the day-to-day experiences of health-care providers are mostly efforts to regulate the dying process. Patients suffer negative effects from lifestyle decisions, and doctors are trying their hardest to eliminate the symptoms. Inferior health outcomes in this situation may be descriptive of the quality of the patients.
The care that providers offer cannot be turned into a meaningful ranking or a statistic. As a result, the claim that the United States has inferior health-care providers is unsupportable.
David John Marotta is president of Marotta Wealth Management, Inc., which provides fee-only financial planning and wealth management. Contact him at emarotta.com or visit www.marottaonmoney.com. Megan Russell studied cognitive science at the University of Virginia and now specializes in explaining the complexities of economics and finance at www.marottaonmoney.com
John G. Ullman: Financial-Planning Pioneer
CORNING — Flash back to 1978. The financial landscape was clearly delineated. Bankers collected deposits and made loans, insurance companies sold property and life policies, accountants conducted audits and filed tax returns, stockbrokers bought and sold securities and bonds, and attorneys created trusts to preserve accumulated wealth. Someone seeking financial planning had to assemble a
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CORNING — Flash back to 1978. The financial landscape was clearly delineated. Bankers collected deposits and made loans, insurance companies sold property and life policies, accountants conducted audits and filed tax returns, stockbrokers bought and sold securities and bonds, and attorneys created trusts to preserve accumulated wealth. Someone seeking financial planning had to assemble a gaggle of advisors to create a plan.
On Aug. 28 of that year, a 30-year-old financial visionary, operating from his apartment with one manual and one electric typewriter and driving to his clients in a ’68 Firebird, opened John G. Ullman & Associates, Inc. (JGUA). The firm’s eponymous president had an idea to offer comprehensive financial planning by assembling a team of specialists in one location. But organizing a team with a range of skills was only part of the concept. John G. Ullman saw himself, and still sees himself, as a “country doctor” offering financial prescriptions not only to his clients but also to their families, and being on-call whenever needed.
From one employee whose first office was the size of a walk-in closet (monthly rent was $35.50), Ullman has grown his firm to 55 employees. “Headquarters is housed in five buildings covering more than 12,000 [square] feet, four of which are contiguous and three of which the firm owns, in downtown Corning, and the enterprise includes an office in Rhinebeck and an affiliate office in Rochester,” says the company president. “Our staff of specialists includes nine MBAs, 17 CFPs (certified financial planners), three CFAs (chartered financial analysts), five CPAs, and five attorneys. We service 1,180 client families living in 42 states and eight countries … The company has 60 shareholders.” The Business Journal News Network estimates the business generates annual revenue of about $15 million.
Ullman’s start
Ullman exhibited a skill for numbers in his childhood. “I was a big baseball fan as a kid,” he remembers. “Growing up on Long Island, I memorized the batting stats of all the players. When my father came home from work, he would find the sports page missing from the newspaper. To divert my attention away from sports, he bought me one share of Texas Gulf Sulphur, hoping that I would memorize stock prices instead of baseball numbers. It didn’t work. He now found both the sports page and the financial pages of the paper missing.”
Ullman’s fascination with stocks began at the age of 7 or 8. By the time he was in high school, he not only “managed” funds for people but he also hired neighborhood children to work for him selling greeting cards for the Elmira Greeting Card Co. Ullman, who knew in high school that he wanted to be an investor, pursued his bent for mathematics by earning a bachelor’s degree in economics from Johns Hopkins University and an MBA from the University of Chicago. In 1972, he joined Corning, Inc., a Fortune 500 company then known as the Corning Glass Works, as the “M&A guy” and held five positions in six years before launching his own venture.
Ullman’s simple idea
“My idea is simple,” declares Ullman. “JGUA is a registered investment advisor that provides comprehensive financial-management services combining customized planning with discretionary portfolio management. By philosophy, I am a balanced manager who requires each client to invest at least 50 percent of his or her account in the conservative category; i.e., outside the stock market. We charge a fee [based on assets] for our service that covers everything (except unusual travel), even the 1,500 tax returns we prepare annually; consider it an unlimited retainer … We don’t sell anything. Our clients know that JGUA is a value-based manager, recommending securities based on low-to-moderate risk. (Value-based investing involves buying securities that are underpriced according to different forms of analysis; e.g., companies trading at discounts to book value, high-dividend yields, low price-to-earnings or price-to-book ratios.) I like to think of us as the quarterback of the estate-planning process.”
Ullman attributes his success to the uniqueness of Corning and its people, timing, his shareholders and directors, and his staff. “Corning is helpful in attracting talented people,” opines the JGUA president. “In addition to those hired by Corning, there is a ripple effect that draws others to the area. Many of them have become our clients … I am also fortunate to have a dedicated board of directors and long-term stockholders who share my ethics and values in guiding the company.
“[But] … success ultimately comes from the staff that advises and services our clients. They are exceptional. We hire people to spend their career here; we want them to retire from the firm. Many have been here for decades. That’s how we build a [multi-generational] relationship with our clients; we truly understand their family histories. Success is also dependent on the leadership team we have assembled at JGUA, including Tom Snow, Karen Meriwether, Cary Muggleton, and Jason Nickerson as senior vice presidents, and Jerry Horton as controller.”
Ullman has seen his pioneering concept adopted as the model of the financial-planning industry. “It’s [heartening] … to see financial planning elevated to a profession,” intones Ullman,” especially in light of how much more complex the process has become. We have to plan now for things such as blended and non-traditional families, long-term care, multiple careers before retirement, and financing college, along with a much more complex tax code and increased regulatory environment. Despite all this, we continue to grow steadily by referrals.”
At age 66, Ullman looks back on the positive impact he has had on his clients and looks forward with optimism to the future of JGUA.
Ullman resides in Corning with wife Barbara (Bobbie), whom he met in high school. The couple has three “young-adult” children. Bobbie Ullman is a director of the company.
Contact Poltenson at npoltenson@cnybj.com

AP Professionals joins CNY staffing marketplace
SALINA — AP Professionals, a Rochester–based staffing firm, is now into its fourth full month of operation at the Central New York office it opened in late May. The firm specializes in placing accounting, finance, human resources, and administrative professionals on both a direct hire and contract basis. AP Professionals on May 29 announced it
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SALINA — AP Professionals, a Rochester–based staffing firm, is now into its fourth full month of operation at the Central New York office it opened in late May.
The firm specializes in placing accounting, finance, human resources, and administrative professionals on both a direct hire and contract basis.
AP Professionals on May 29 announced it had named Kimberly Parker as director of its new office at 220 Salina Meadows Parkway in the town of Salina, just north of Syracuse.
Since its inception, AP Professionals has placed more than 7,200 candidates through its offices in Rochester and Buffalo, the firm said in the May 29 news release.
“We wanted to bring that great news and that solid reputation from the company into the Syracuse market as well and hopefully to expand further to Albany [as well],” Parker says in an interview with the Business Journal News Network on Aug. 29.
“We’ve been very successful out of the gate [in Central New York] and have made numerous placements on the temporary contract basis here in Syracuse as well as on direct-hire placements,” says Parker. She declined to provide specific numbers on local placements.
Parker’s already-established client relationships helped the firm find its operating space along Salina Meadows Parkway, which it secured in March, she says.
Parker had previously placed a candidate in the accounting office of the John Lynch Company, which manages the Salina Meadows complex. She used that connection to help land the office space.
“This office space provided a central location between the Thruway and [Interstate] 81 for everyone to get to
In her role as office director, Parker handles business development and works with local companies that are seeking talent and those candidates who are seeking job placements in permanent or contract positions in human resources, accounting and finance, or administrative positions.
“So, working on both of those sides, we’re trying to make a custom fit between those candidates that are looking for work and the types of companies they want to work for,” says Parker.
About AP Professionals
Joseph Kreuz founded AP Professionals in Buffalo in 1993.
“AP started out as being Advantage Professionals and over time, the company shortened the name to AP Professionals,” says Parker.
Mark Pautler then opened AP’s Rochester office in 1996. He now serves as the firm’s majority owner.
A few years later, Jerry Tenenbaum, a Syracuse native, moved to Scottsdale, Ariz. and opened AP’s third office in 1998.
Parker’s background
Parker relocated her family to Central New York from Massachusetts in June 2008 to work in a job for National Grid.
She had previously served as a credit and collections director for KeySpan Corp.
When National Grid purchased KeySpan, the firm wanted to centralize its U.S. operations for credit and collections in Syracuse and offered Parker a promotion.
“I became the commercial-collections manager for all of U.S. National Grid and relocated my family here,” she says.
Parker remained with National Grid for three more years before returning to the professional-staffing business, an industry she had worked in when in Massachusetts, she says.
Parker worked as a staffing manager at Accountemps before joining AP Professionals, according to her LinkedIn profile at the time of the May 29 news release. Accountemps is a Robert Half International, Inc. (NYSE: RHI) company that places accounting and finance professionals on a temporary basis. It has a Syracuse office.
Contact Reinhardt at ereinhardt@cnybj.com

Bailey Place Insurance to expand with Lansing office
LANSING — The Cortland–based Bailey Place Insurance agency is about to open an office in Lansing, which would represent its second location in Tompkins County and third overall. The company already operates an office in Dryden. Bailey Place Insurance will open its third location on Sept. 15 at 2428 North Triphammer Road, at the intersection
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LANSING — The Cortland–based Bailey Place Insurance agency is about to open an office in Lansing, which would represent its second location in Tompkins County and third overall.
The company already operates an office in Dryden.
Bailey Place Insurance will open its third location on Sept. 15 at 2428 North Triphammer Road, at the intersection with Craft Road, in Lansing (north of Ithaca), according to Stephen Franco, president of Bailey Place Insurance.
Businesses need to grow, says Franco. “It doesn’t matter what industry you’re in, you need to grow.”
Franco spoke with the Business Journal News Network on Aug. 28.
He believes the agency is performing well in both Cortland and Dryden, but believes opportunities to grow in the communities could be “limited.”
Bailey Place views the Ithaca market as a “vibrant community,” says Franco, where it already has a “strong commercial presence.”
“We do quite a bit of commercial work there. We just looked at [the Lansing office] as … a natural progression for the expansion of the business,” he adds.
Without getting specific, he also noted that banks and “large regional agencies” have acquired five or six “high quality” independent-insurance agencies in Ithaca in the last several years.
“It think that … leaves a pretty good opportunity for us to grow in that market,” says Franco.
The agency bought the 1,800-square-foot building for its Lansing office from Joyce Rendano for $335,000, according to the website of the Tompkins County Office of Real Property Tax Services.
“We’ve made a commitment by buying the building and it basically has been fully [and] completely renovated,” Franco says.
The work included a new roof and exterior on the outside.
“We’ve made a pretty substantial investment in that space … We’re all in at this point,” he adds.
The agency financed the building purchase and the renovation work involved, says Franco.
Several contractors worked on the office build-out, including Goddard Roofing in Homer; Ernz Co. Painting, LLC of Cortland provided the interior painting; K&B Plumbing & Heating of Cortland installed the heating, ventilation, and air-conditioning system; and Mollie Riley Interiors, Inc. of Homer handled the interior work on the office, says Franco.
With 22 full-time employees, Bailey Place Insurance describes itself as “one of the largest privately owned, independent agencies in Central New York.” The description was part of a July 25 news release announcing the agency’s plans for the third office that the Tompkins County Chamber of Commerce posted on its website
The current employee count includes 22 people between the Cortland and Dryden offices, which includes 17 licensed agents. Franco expects the number of employees to rise to 26 once the Lansing office is fully operational.
The agency has already hired a receptionist and an account manager for the Lansing office, he says.
Bailey Place represents most “major” insurance companies and provides insurance and risk-management services for families, businesses, municipalities, and nonprofit organizations across the region.
Bailey Place represents carriers such as Hartford, Conn.–based Travelers Indemnity Co. (NYSE: TRV); Fairfield, Ohio–based Cincinnati Insurance Company (NASDAQ: CINF); Erie, Pa.–based Erie Indemnity Co. (NASDAQ: ERIE).
Half of Bailey Place’s business is personal lines, which is auto, home, and life-insurance policies, and the other half covers commercial businesses and nonprofit organizations.
It also insures 16 different municipalities in Cortland and Tompkins Counties, says Franco.
The agency said has had a presence in Tompkins County since 1936 when George B. Bailey opened up the Bailey Agency from his garage on Library Street in Dryden, according to the news release.
The George B. Bailey Agency and Place Insurance merged in 2013 to form Bailey Place Insurance.
Contact Reinhardt at ereinhardt@cnybj.com
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