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Become a Resource for Your Customers with Content Marketing
There is a reason we write so much about social media. It’s a key driver, if not the driver of content marketing. Content has graduated from buzzword to basic form of marketing. And just what is content marketing? It’s becoming a resource for your customers. It’s about connecting with clients on a deeper level. To […]
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There is a reason we write so much about social media. It’s a key driver, if not the driver of content marketing.
Content has graduated from buzzword to basic form of marketing.
And just what is content marketing? It’s becoming a resource for your customers. It’s about connecting with clients on a deeper level.
To grow what marketers call the “long tail,” you need to give valuable information away. You may need to reveal a few trade secrets. You definitely need to be patient.
Statistics show companies are investing more and more in content marketing and seeing results as well.
How do you make it happen for your brand?
1) Generate content
Content marketing does not start without, well, content. You have to tap into your expertise and understand your target customer base to deliver something of value to prospects and existing customers.
Remember, you’re not selling anything here, but rather building up an affinity and eventual loyalty to your brand and product.
You do that with words, visuals, and perhaps audio/video. You need ideas, talent, and skill to generate content.
The more you put out there and the more avenues you use, the larger your influence and reputation in your industry grows. And the better a resource you become to your customers.
No one knows your business or your ideal customer better than you. Bring the two together via blogs, webinars, presentations, guest articles in publications, ebooks, e-blasts, or whatever fits your audience best.
Create a resource center on your website and stuff it full of useful information current and potential customers may use. Share that information through your social channels like Facebook and Twitter.
Then, share it again on Facebook and Twitter. Share it again on any platform, really.
Your content should be more or less timeless, and your efficiently invested time should elevate your return on investment.
In general, it should all focus on your expertise, the talents of your people, and what your audience needs: how-to tips, white papers, and sharing and/or providing commentary on third-party content.
2) Strategize
There are dozens, maybe hundreds, of ways to get your content out there. It may start with a blog and then trickle into social channels for distribution. Then maybe those entries become an ebook someday or inspire a related video or podcast.
Think about these kinds of avenues when you generate ideas. A how-to of some kind might transfer well to multiple platforms.
Those ideas — and the means to communicate them — belong on a content calendar. Make it as simple or specific as you want, but plan out your marketing year by identifying dates that are important to your industry, topics that are important to your business, and even holidays relevant to your product.
A good content strategy needs to be as detailed as possible: topics, delivery, quantity, and quality. It all factors in.
3) Consider your options
So now that you have all these great ideas for content and a strategy for creating and distributing the material — how do you get it done?
First, look in-house. Utilize the existing talents of your staff.
Have a particularly good writer on the payroll? Have the individual contribute to or handle an e-newsletter or blog. Have a tech-savvy staffer familiar with various social-media platforms? Have him/her help execute the content calendar.
Don’t have any of that? Professional-development opportunities are everywhere. Pony up to send yourself or a team member to a seminar, webinar, or conference and get some content-generation training.
For a little polish or added professionalism, consider hiring a third party to help with any aspect of content generation — writing, video, photography, social media. There are freelancers and agencies available should your budget allow.
Becoming a resource can take some work, but in today’s competitive marketplace, it must be done in some form. Consider your expertise, how you’d like to communicate it, and how you can get it done.
Start growing that long tail to attract new customers and keep them and current clients coming back to you.
Shane M. Liebler is a content developer at ABC Creative Group. Contact him at shane@abcideabased.com
Refreshing Content Marketing with Webinars
Content marketing is what we are hearing about everywhere we turn. Content marketing and how brands use it to interact with potential customers, is reshaping business-marketing strategies. It allows you to follow potential customers all the way through the sales process, customizing content in each phase. Providing potential and current clients great content allows you
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Content marketing is what we are hearing about everywhere we turn. Content marketing and how brands use it to interact with potential customers, is reshaping business-marketing strategies. It allows you to follow potential customers all the way through the sales process, customizing content in each phase.
Providing potential and current clients great content allows you to show yourself as an expert within your industry. You can show that you’re the resource clients can turn to when they have questions. But, what is the best way to provide this content? Webinars are becoming one of the top choices of marketers for delivering content to prospects and customers.
Webinars are a vehicle to deliver B2B content to a larger audience with no geographic boundaries. It is a great way to engage an audience in real time.
This is not a new concept. In fact, webinars have been around since nearly the beginning of the Web. But they have never been so relevant.
Here are some of the benefits of webinars:
1. There are no boundaries. Because it is online, anyone from anywhere can attend a webinar, whether it is from their desk, home, or their mobile device. It makes attending a webinar much easier than trying to carve out time to physically attend at a specific location. It also saves money on travel and the expense of being out of the office.
2. A level playing field. Webinars allow even the smallest company to look big. If your presentation is done professionally and does not sound like a sales pitch, no one can tell the size of your company. It takes the idea of someone being bigger and better out of the equation.
3. Content comes alive. An interactive platform like this can allow content to be more exciting and real. It is not just words on paper; it is a live interactive discussion with real-time content delivery. You can attach files, show your screen or share any other relevant information to the attendees. Not only does a webinar allow you to interact with the presenter, but also allows you to hear what others are asking and doing.
4. Be a resource. Controlling content allows you to ensure your audience is hearing what you want them to hear. The educational aspect of the content will position you to be a resource for clients and prospects, now or when they need the type of service you offer.
5. A whole big world. In the past, your initiatives may have been more localized. Create an event in a city and invite people within that geographic reach. Today, webinars allow you access anywhere you want, at one time, providing a much more efficient and effective way to reach potential customers.
6. A focus group. Attendees of a webinar have now given you access to focus groups of your target market. Webinar tools allow you to ask in-depth questions and conduct behavior scoring, providing you with a wealth of information about this group.
7. A long life. Webinars are archived so that attendees can refer back to them. This is especially helpful to registrants that could not attend and allows others to discover it later on. This should continue to be a lead-generation tool, even after the webinar is complete.
As with any marketing efforts, it is crucial to measure the success and return on investment of each investment. Something like a webinar is easy to track because of its digital nature. Webinars, when done correctly, should have a good return for your company because the up-front costs are minimal, compared to many other content-delivery techniques. Before you decide to host a webinar, have a well thought-out plan. The plan should entail: content development, a marketing plan to promote the webinar (the who and what we are sending out), a sales strategy (how and with whom will we follow up), a tracking system to measure the success, an execution plan and finally, a follow-up plan. Don’t wait for the phone to ring. These registrants have now gone from cold to warm leads; take advantage of that.
Jenn Cline is a sales and marketing strategist at ABC Creative Group. She also consults with the Business Journal News Network. Contact her at jenn@abcideabased.com.
Why Can’t Many Working Americans Afford Medical Insurance?
In previous columns (see Sept. 5 and Sept. 19 issues of The Central New York Business Journal) we have explored the economics of health care based on the challenging questions from patients that Dr. Michael Kirsch, a practicing physician and newspaper columnist, has lamented that he has difficulty answering. This week, we address his question,
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In previous columns (see Sept. 5 and Sept. 19 issues of The Central New York Business Journal) we have explored the economics of health care based on the challenging questions from patients that Dr. Michael Kirsch, a practicing physician and newspaper columnist, has lamented that he has difficulty answering. This week, we address his question, “Why is it possible that so many working Americans can’t afford medical-insurance coverage?”
The question presumes that Americans who choose not to have insurance coverage do so because they cannot afford it. This is the same mistake that policymakers, who cry that we have a “health-care crisis,” have made for decades.
The idea of a so-called crisis in health care began long before President Obama. It came on the heels of the birth of the private health-insurance industry.
Accident insurance for injuries incurred while working on the railroad or on steamboats originated around 1850. The first insurance that covered medical expenses emerged in 1929 as part of the original Blue Cross plans.
In 1932, the Committee on the Costs of Medical Care published a report calling for universal health insurance. It said, “The committee recommends the extension of all basic public health services — whether provided by governmental or nongovernmental agencies — so that they will be available to the entire population according to its needs.”
Harry Truman called for government-provided health insurance in 1945, ironically coinciding with the health-insurance industry’s era of greatest growth. According to the BlueCross BlueShield website timeline, “The spread of health insurance coverage — from less than 10 percent of the population having coverage in 1940 — grows to nearly 70 percent in 1955.” By 2005, “BlueCross and BlueShield system-wide enrollment reaches 93 million Americans — nearly one-in-three,” and that is just one health-insurance provider.
Health-care options in the United States were by any accurate medical measure the best in the world and getting better. However, in 1966 the government instituted the incentives that have done the most to drive up health-care prices: pushing the people using most of the resources, the elderly, onto Medicare.
Before health insurance, patients had to decide how much medical care was worth to them. Even now, many patients ask, “How much are healthy teeth worth to me?” because dental insurance is not standard coverage under health-care plans. And last year, 38.4 percent of adult Americans decided dental care wasn’t even worth the cost of one dental visit and didn’t have one.
Alas, such cost-benefit analysis is a foreign experience for most health-care patients. With the third-party-payer system, people don’t have to ask those questions. They can presume their health is worth the cost because they are able to purchase health care for only a fifth of the price.
The positive outcome is that even those who are sick and poor can acquire care. But it carries the inevitable negative outcome of waste. The “I’m already over my deductible so why not get the procedure done” mentality makes our country spend more on health care.
This mentality is not just encouraged, it is the most strategic given the third-party-payer system. To avoid its waste, the payment scheme needs to be changed. And to undo the effects of the third-party payer system, we must first undo portions of our current legislation. Here are our proposals.
In short, we need to remove governmental force and monopolistic pressures and allow market forces to better allocate spending and control prices. We must return, as much as possible, to a fee-for-service approach to health care and restore the traditional doctor-patient relationship. And we need to assist low-income families directly without warping the supply-and-demand curves of the entire industry.
David John Marotta is president of Marotta Wealth Management, Inc. providing fee-only financial planning and wealth management at www.emarotta.com. Megan Russell studied cognitive science at the University of Virginia and now specializes in explaining the complexities of economics and finance at www.marottaonmoney.com

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Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.