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It is fashionable these days to speak about “teachable moments.” The crisis du jour often becomes one. Well, there is a teachable moment emanating from the White House that is powerful. It is curious. Like any good teaching, it can open the eyes of people in any number of situations. The teachable moment is that […]
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It is fashionable these days to speak about “teachable moments.” The crisis du jour often becomes one.
Well, there is a teachable moment emanating from the White House that is powerful. It is curious. Like any good teaching, it can open the eyes of people in any number of situations.
The teachable moment is that President Obama violates one of the cardinal rules of persuasion. And he pays a price for it.
The rule he ignores is that “you” is the most important word in the language. And that “I” is the least important. From his earliest days in office, the president has filled his addresses with “I,” “Me,” “My.” In his recent big speech on immigration, Obama used these words 91 times. He likes to compare himself to Abraham Lincoln. But, Lincoln used “I” just once in his famous second inaugural address.
Now, you can get into discussions about each man’s ego. Like many of his critics, you can call President Obama a narcissist. (Definition: Stuck on oneself.) Whether he is or not does not concern me here.
What fascinates me is that a man of such prominence shoots himself in the foot. Obama has yearned to persuade people to see things his way. He wants people to follow his lead. Yet he violates the most basic rules of the art of persuasion. The president talks about himself. He tells us how he feels, and what he wants.
The price Obama has paid for this is that fewer and fewer Americans are following his lead. In talking about himself he has failed to persuade them. While he is saying “I,” they are asking “What about me? How will your moves on illegal immigrants affect me?”
Knowing this is Persuasion 101.
You can say to a friend “You have told me how much you love a good steak. And you like good value for money. If that’s the case you might fall in love with the new restaurant we visited.”
Or you can say “Hey, I gotta tell you about this new restaurant. I have never had a better steak, and do I know my steak or what?”
Now, which approach is more likely to persuade the friend?
This is no secret. Anyone serious about leading people learns this. Those who want to sell or persuade learn it. It is not a matter of opinion. It is as big as a barn to anyone who tries to understand human nature. Talk endlessly about yourself and you turn off people. Talk about their interests and you capture their attention.
What stuns me is that apparently Obama’s speech writers don’t know this basic stuff. These are supposed to be among the best wordsmiths in the world. They craft speeches for audiences of millions. They put words in the president’s mouth that will be studied by historians for years. Yet they cram his speeches with the personal pronouns. They should take a few lessons from a used car salesman.
Of course, it is possible the president over-rides them and re-writes their speeches.
This takes me back to when I served on the staff of a Navy commodore. He was hoping to become an admiral. We were about to be in the lead of a major deployment of ships and troops.
The commodore spent an hour addressing us, his team. Most of the hour he spoke about his awesome responsibilities. And the various caps he was wearing in this operation. He told us how he felt, what he thought.
From that moment, everybody on his staff knew he would never make admiral. He was too insecure, too stuck on himself. Young though we were, we instinctively knew he was not a natural leader.
Teachable moment? Yes. For those who wish the president was more persuasive, it should be a painful lesson.
From Tom … as in Morgan.
Tom Morgan writes about political, financial, and other subjects from his home near Oneonta, in addition to his radio shows and TV show. For more information about him, visit his website at www.tomasinmorgan.com
Federal School-Lunch Changes Cost our Schools
School-lunch purchases are on the decline. According to the New York School Nutrition Association, more than 19 million fewer meals across the state were sold during the 2012-13 school year than the year before. In the 2011-12 school year, 94 million meals were sold in our state’s schools, but in 2012-13 only 75 million were
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School-lunch purchases are on the decline. According to the New York School Nutrition Association, more than 19 million fewer meals across the state were sold during the 2012-13 school year than the year before. In the 2011-12 school year, 94 million meals were sold in our state’s schools, but in 2012-13 only 75 million were sold.
The decrease in sales coincided with the federal Health Hunger-Free Kids Act, which attempts to curb childhood obesity. Sadly, this federal mandate, though well meaning, has left many school lunch rooms with three problems: wasted food, loss of sales, and higher food costs.
The new guidelines, outlined by the U.S. Department of Agriculture Food Nutrition Service’s National School Lunch Program, restricts calories, encourages whole grains, more protein, and decreases portions. At each meal, students must take a fruit and a vegetable whether they plan to eat it or not. Sodium restrictions are on the horizon, which presents schools with more challenges to make food taste good without as much salt. While these are healthier options, they have proven not too popular with the kids.
Many who work in cafeterias and schools say a lot of food and milk are going to waste. Even the federal government has acknowledged food waste and shared flashy infographics on its website that gives schools ideas on how to prevent school food waste.
Some local districts have opted out of the program and left federal reimbursable dollars on the table, in an attempt to sell more lunches and keep their program sustainable. Other less wealthy districts do not have a choice and are beholden to the federal guidelines. Another trend is increased food prices. As these mandates took effect, food prices rose.
According to the government, the federal lunch guidelines are meant to encourage healthy eating. However, what these changes have really done is create problems for schools that have had to cut staff and dip into fund reserves to cover costs related to the loss of sales. Some school-lunch programs, which were previously self-sustaining for the most part, are operating in the red. This has revealed other problems with the state’s reimbursement rate, which at 6 cents per lunch, is well below current costs. I’ve advocated for an increase in the past and plan to do so this year, as it was not granted last year.
It’s unfortunate that yet another federal mandate is taking the place of local control and discretion. In some cases, this has led to staff cuts. Eventually, more taxpayer dollars will go to subsidize more of the cost so lunch rooms can continue to operate. While encouraging healthy eating is commendable, real questions remain about whether the mandates are accomplishing their goal. It is difficult to say school lunches are the reason why we have an obesity problem in the United States.
William (Will) Barclay is the Republican representative of the 120th New York Assembly District, which encompasses most of Oswego County, including the cities of Oswego and Fulton, as well as the town of Lysander in Onondaga County and town of Ellisburg in Jefferson County. Contact him at barclaw@assembly.state.ny.us, or (315) 598-5185.

Douglas Wozniak has joined Pelco Component Technologies as quality processes manager at the corporate headquarters and design / manufacturing facility in Cazenovia. He writes, reviews,

CXtec has hired Michael Button as a regional sales manager who will manage one of the company’s commercial sales teams. Prior to joining CXtec, he worked as a business development manager at WYNIT Distribution. Button earned his master’s degree in business administration and his bachelor’s degree in political science from Syracuse University.
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CXtec has hired Michael Button as a regional sales manager who will manage one of the company’s commercial sales teams. Prior to joining CXtec, he worked as a business development manager at WYNIT Distribution. Button earned his master’s degree in business administration and his bachelor’s degree in political science from Syracuse University.
Legal Services of Central New York
Legal Services of Central New York (LSCNY) has appointed a director of development and four staff attorneys. Michael J. Balanoff has been named LSCNY’s director of development. Previously, he was a member of the law firm of Bousquet Holstein PLLC since 1998. Balanoff has been a practicing lawyer in Syracuse for more than 42 years.
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Legal Services of Central New York (LSCNY) has appointed a director of development and four staff attorneys. Michael J. Balanoff has been named LSCNY’s director of development. Previously, he was a member of the law firm of Bousquet Holstein PLLC since 1998. Balanoff has been a practicing lawyer in Syracuse for more than 42 years. Ashley M. Kaplan has joined LSCNY’s advocacy group as a staff attorney. She previously worked with Olinsky Law Group. Kerisha Hawthorne-Greer has joined the LSCNY Binghamton office as a staff attorney after having graduated from SUNY Buffalo Law School. While in school, she interned with NYS Supreme Court Justice Tracey A. Bannister, the Legal Aid Bureau of Buffalo, and Neighborhood Legal Services. Sharon A. Sorkin has also joined the Binghamton office. She began at Paul, Weiss, Rifkind, Wharton & Garrison, LLP and after moving to Syracuse, she joined the civil program of the Frank H. Hiscock Legal Aid Society while also teaching First Amendment Law at the S.I. Newhouse School of Public Communications. Adam Crowley has joined the LSCNY Syracuse office as a staff attorney. He previously worked at Gale, Gale & Hunt LLC as an associate attorney. From 2011-2013, Crowley was a litigation associate at White & Case, LLP, New York, N.Y. From 2010-2011, he was a public interest fellow at LSCNY.

Hiscock & Barclay, LLP has welcomed intellectual-property lawyer Barry F. Manna as of counsel in its Syracuse office. He is a registered patent attorney and will be a member of the firm’s patents & prosecution practice area. Manna brings more than a decade of experience in patent, trademark, copyright, and trade-secret matters to the firm.
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Hiscock & Barclay, LLP has welcomed intellectual-property lawyer Barry F. Manna as of counsel in its Syracuse office. He is a registered patent attorney and will be a member of the firm’s patents & prosecution practice area. Manna brings more than a decade of experience in patent, trademark, copyright, and trade-secret matters to the firm. Prior to joining Hiscock & Barclay, he was a senior associate at Harris Beach PLLC. Manna was also an intellectual-property attorney for Marjama Muldoon Blasiak & Sullivan LLP, McCormick Paulding and Huber LLP, and United Technologies Corp. He received his law degree from Western New England College School of Law. Prior to becoming an attorney, Manna graduated from Clarkson University with a degree in mechanical engineering and worked for United Technologies Corp. in the aerospace industry as a development engineer on propulsion and fuel cell systems.

Tompkins Insurance Agencies has hired Jason (Jay) DeChick as an account executive in its commercial lines division. He is based at the Tompkins Trust Company/Tompkins Insurance offices in Auburn, working with businesses across the Finger Lakes region. DeChick has five years experience in the financial-services industry. Prior to joining Tompkins, he worked for First Niagara
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Tompkins Insurance Agencies has hired Jason (Jay) DeChick as an account executive in its commercial lines division. He is based at the Tompkins Trust Company/Tompkins Insurance offices in Auburn, working with businesses across the Finger Lakes region. DeChick has five years experience in the financial-services industry. Prior to joining Tompkins, he worked for First Niagara in banking, before moving to insurance services. DeChick holds a bachelor’s degree in finance from SUNY Canton and is a New York state-licensed agent/broker for property and casualty insurance

The CNY Society for Human Resource Management (SHRM) has hired Laura Abert as chapter management professional. She will serve as an independent contractor for CNY SHRM, while maintaining her private clients, where she assists with graphic design, web development, and other marketing initiatives. Abert is the founder and president of Chair 2 Marketing. She earned
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The CNY Society for Human Resource Management (SHRM) has hired Laura Abert as chapter management professional. She will serve as an independent contractor for CNY SHRM, while maintaining her private clients, where she assists with graphic design, web development, and other marketing initiatives. Abert is the founder and president of Chair 2 Marketing. She earned a bachelor’s degree in business administration with minors in economics and sociology from Alma College

Kerri D. Howell has been appointed director of communications and media relations for the Martin J. Whitman School of Management at Syracuse University. She brings Whitman extensive experience in strategic communications, most recently as the director of public relations and marketing for St. Joseph’s Hospital Health Center. Howell has also worked in management roles in
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Kerri D. Howell has been appointed director of communications and media relations for the Martin J. Whitman School of Management at Syracuse University. She brings Whitman extensive experience in strategic communications, most recently as the director of public relations and marketing for St. Joseph’s Hospital Health Center. Howell has also worked in management roles in public relations for various large companies and nonprofit organizations, including Lockheed Martin Corp. She holds a bachelor’s degree from SUNY Geneseo, and a master’s degree in communications management from Syracuse’s S.I. Newhouse School of Public Communications, where she has served as an adjunct professor in the public relations department since 2004

Heather McCoy has joined Steve Chirello Advertising as an administrative assistant and graphic designer. She previously worked as an advertising consultant for both print and digital media in Oswego County. McCoy was also an Internet sales and marketing manager for two Syracuse–based auto dealers and an office manager for a computer software and service company.
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Heather McCoy has joined Steve Chirello Advertising as an administrative assistant and graphic designer. She previously worked as an advertising consultant for both print and digital media in Oswego County. McCoy was also an Internet sales and marketing manager for two Syracuse–based auto dealers and an office manager for a computer software and service company.
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.