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BME opens new HQ, develops workflow technology with new hires
NEW HARTFORD — With the formality and festivity of a ribbon-cutting ceremony — complete with a pair of larger-than-life scissors — Business Machines & Equipment, Inc. (BME) marked the start of 2016 by moving into its new corporate headquarters in New Hartford. Steve Mitchell, VP of sales and development, says the company has also been […]
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NEW HARTFORD — With the formality and festivity of a ribbon-cutting ceremony — complete with a pair of larger-than-life scissors — Business Machines & Equipment, Inc. (BME) marked the start of 2016 by moving into its new corporate headquarters in New Hartford.
Steve Mitchell, VP of sales and development, says the company has also been hiring, with two new employees with computer-science backgrounds joining BME’s workforce in the last year. One is a digital specialist and the other is a systems engineer. The hires brought the office-machine company’s employee count to 15.
Abigail Jenkins, a Morrisville State College graduate, and Ron Mitchell, Steve Mitchell’s son and a Clarkson University graduate, both bring Canon and Xerox certifications to the team, Mitchell says.
Jenkins and the younger Mitchell will be working on developing workflow technology — enhancing wireless communication between printers and other office machines.
BME is an authorized retailer and technician for both Canon and Xerox printers, and can establish wireless cloud communication between printers and computers, phones or tablets. BME’s clients are able to scan straight to apps like DropBox, Google Drive, and Microsoft Office 365.
“People want to store stuff on the cloud,” the elder Mitchell says. “Abby and Ronnie can write the code or the path, and then connect it to ConnectKey to see that icon right on the copier panel.”
ConnectKey is the coded language used by Xerox machines, Mitchell says. His son and Jenkins are certified by Xerox to write and create new code within that architecture — creating a personalized experience for each user or company for every device.
“I see our industry changing to be much more individualized,” Mitchell says. “That’s exactly what we want to create — an audience of one.”
BME also uses technology to better service clients. The company monitors more than 1,200 devices, all of which are equipped with software that tracks three types of data: toner levels, usage meters, and error reports.
The wireless-monitoring system acts proactively; for example, when toner levels dip down to 20 percent, the system automatically alerts BME and a new shipment of toner is shipped without the customer even having to make the call, Mitchell explains.
“We deliver toner on a proactive model,” Mitchell says. “People pay for what they use. All our billing is automated — we can see their devices and do some simple remote monitoring.”
Being a small company offering big-time technology and benefits for clients has paid off. BME’s revenue rose by 40 percent to 50 percent in 2015, and this January was the company’s best fiscal month ever, Mitchell says. He declined to provide revenue totals.
“We’ve more than doubled our business in the last two years … our sales have more than doubled,” Mitchell says. “We expect to do the same thing over the next two years.”
Though his son has come aboard, BME isn’t planning a formal business succession anytime soon. Mitchell says he doesn’t plan on leaving the company in the foreseeable future, although it is possible for his son to follow in his footsteps and someday take on company leadership.
“We have a long-term plan. I’m not going anywhere anytime soon,” Mitchell says. “[Ron] did extremely well at Clarkson — he has a biomolecular engineering degree, and he loves computers and the software side of the business. He’s young and he still has a lot to learn in our business.”
Harrison (Chip) Hummel III, board chairman of Hummel’s Office Plus, became president of BME in 2014 when he and Mitchell acquired ownership of the company. Since then, Hummel’s Office Plus has taken over all of BME’s toner distribution.
BME’s new headquarters office, located at 8375 Seneca Turnpike in PAR Technology Park, spans about 7,000 square feet of leased space and offers the company a large showroom and conference room. BME started working from its new New Hartford office on Nov. 1. Previously, it operated from a location in Marcy.
On Jan. 28, BME and the Greater Utica Chamber of Commerce formally opened the office with a ribbon-cutting ceremony. BME also held the chamber’s monthly Business After Hours networking event that evening.
Laura Vona, director of operations at BME, says the chamber event brought more than 170 people to the new location. Despite the cold temperatures when they huddled outside to cut the ribbon, visitors were impressed with the space overall and the furniture, which was supplied by Hummel’s Office Plus, she says.
“I think people really liked the layout — just seeing the flexibility of the office,” Vona says, adding one popular feature included stand-up/sit-down desks, designed to easily adjust in height for comfort. “I think people got to see what a world-class showroom we have, and I think people definitely [showed] interest in that.”
Mitchell says seminars and events will be held in the new showroom space, and the public is welcome to inquire about renting the space for other activities.
“We want people to come and hang out and celebrate with us,” Mitchell says. “We want it to be fun. If it’s not fun, what’s the point?”
BME also operates an office in DeWitt and a distribution center in Mohawk in Herkimer County.

The R&D Tax Credit: Major Changes, Big Tax Savings for Startups, Small Businesses
This year is already shaping up to be a banner one for startups — and believe it or not, CEOs and investors of these innovative software and technology companies have Congress to thank. In December, as part of the bipartisan tax deal reached by Congress and signed into law by the president, the federal Research
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This year is already shaping up to be a banner one for startups — and believe it or not, CEOs and investors of these innovative software and technology companies have Congress to thank.
In December, as part of the bipartisan tax deal reached by Congress and signed into law by the president, the federal Research and Development (R&D) Tax Credit was made permanent after years of last-minute, deadline-driven extensions. Providing companies an estimated $10 billion a year in annual tax savings, the R&D Tax Credit remains the largest credit out there for U.S. businesses — and due to Herculean Congressional efforts, eligible companies will now move forward certain of the credit’s future when considering their investments.
And, not only was the credit made permanent for the first time in its 34-year history, but starting in 2016 the R&D Tax Credit will be greatly expanded to benefit companies that were effectively barred from eligibility in the past. In particular, startups and other small businesses should take special note of major changes specifically designed for their benefit.
Startup provision
For years, one of the real oddities of the R&D Tax Credit was that many of our nation’s most innovative companies were unable to claim the credit as they were just opening their doors. As the majority of startups do not immediately turn a profit and thus pay no federal income taxes, the majority of our nation’s most cutting-edge companies were essentially barred from a credit designed to reward business ingenuity — clearly, an obvious disconnect from the intent of the credit to its real-world application.
An important amendment — the startup provision — changes all of that. Now, starting in 2016, startups (in this instance, defined as businesses with gross receipts of less than $5 million a year) will be able to take the credit, capped at $250,000 against their 2017 payroll taxes.
For startup owners, I don’t need to tell you how impactful that amount of additional cash can be in ensuring the future of your business — but for simplicity’s sake, let’s take a real-world example. One software development company whose R&D activities alone would have qualified it for around $100,000 in federal credits was unfortunately barred from its projected federal tax savings, largely a result of the company simply not being around long enough to generate profits for taxable income.
However, under the new provision, this same company with an annual payroll of $1.75 million — that also pays $108,500 in payroll taxes — would be able to use the credit to reduce its payroll taxes down to $8,500. The net gain — $100,000 in added tax savings — which could be reinvested in any way the business owner deems fit.
AMT turnoff
In addition to the direct startup provision, starting in 2016 small businesses (in this instance, defined as businesses with less than $50 million in gross receipts) will now permanently be able to claim the R&D credit against their alternative minimum tax (AMT). This removes the single greatest barrier that prevented companies from taking advantage of the credit in the past.
Combined together, these two changes will mean well over $2 billion in added tax savings for both startups and small-business owners over the next few years. The removal of the AMT barrier is estimated to allow for a 10-fold increase in the number of small businesses that can utilize the R&D Tax Credit.
Industries that are affected
Quite frankly, this is probably the biggest news on taxes for innovative startups in years, and its impact will be felt throughout a variety of industries. Due to these new provisions, startups and small businesses from a host of different technology and science-based sectors will now have access to these valuable tax savings. In the past, we have found companies in fields as diverse as architecture, engineering, construction, apparel, and aerospace (and that’s just to name a few) to be great candidates for the R&D Tax Credit. And, thanks to the new tax deal, more companies will have yet another means to grow and reinvest in their businesses and U.S.–based employees.
If your company is in any of the above fields, and you are looking to hire new employees in the U.S., purchase new equipment, or just expand your business in general, it may be time for you to explore the R&D Tax Credit. Eligibility for the credit is more straightforward than commonly understood, as the credit’s definition of “R&D” is much more expansive than just research taking place in a lab. Simply put, applied science counts as well. And, the steps taken to make an existing product or process faster, cheaper, greener, or more efficient — including nearly all software and technology development done in the U.S. — may mean you can qualify. Unless your company has been making the exact same product the exact same way for the past five years, it might be time to explore the R&D Tax Credit.
And thanks to Congress, more and more businesses will be able to reap the credit’s tax benefits for the first time.
Dean Zerbe is former senior counsel to the U.S. Senate Finance Committee and national managing director at alliantgroup. The company says its mission is to help U.S. companies and the CPA firms that advise them to take full advantage of federal and state tax credits, incentives, and deductions that are available to them.

A Technique to Tap into Your Creative Muscle
magination is the difference between the problems plaguing our every day and the future solutions to those issues; imagination is step one for answers that work. Imagine that you could work on an app that better informs financial decisions to help users get out of debt; imagine working with technology that helps patients and doctors
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magination is the difference between the problems plaguing our every day and the future solutions to those issues; imagination is step one for answers that work.
Imagine that you could work on an app that better informs financial decisions to help users get out of debt; imagine working with technology that helps patients and doctors better manage illness and health; imagine being stuck in the rain with a lousy umbrella and allowing the experience to spark the curiosity that leads to a better design — these problems are amazing.
Problems are amazing because of the innovative and creative solutions that often follow. There are so many big, juicy problems out there that remain blank canvases just waiting for the answers to solve them and improve the quality of life for us all.
The problem that often hobbles problem solving, however, is the “I can’t” mindset, which we all suffer from to a greater or lesser extent. It’s the hurdle separating problem recognition and imagination. But if we can get past “I can’t,” we enable wonder, curiosity, creativity, and, sometimes, groundbreaking innovation.
How do we overcome the “I can’t” mindset? Here is a brief summary of a creative- and innovation-enabling process for individuals and teams.
– Believe you can or, if needed, get unstuck. If you believe that you are creative — good. You’re going to need that creativity, so just trust yourself. If you don’t, trust in a process that begins with “Why?” If you’re stuck in doubt and “I can’t,” then attack it with “Why?” and “Why do I feel stuck?” It’s a great device for questioning and can help you understand the root cause of an issue. The question “Why?” sheds light on a usually irrational belief of “I can’t” and begins to liberate your mindset. The factor causing self-doubt gets put into perspective, enabling you to move on.
– Shift the way you see the “problem.” The shift is deceptively simple and is similar to how we can get unstuck. Problems are usually perceived to be much bigger than they really are, causing intimidation and avoidance. Be sensitive to this intimidation, and train yourself. Rather than allowing anxiety to take root, allow yourself to see problems as an invitation, or challenge, to keep asking questions. See problems as an opportunity to change your mind about what you think is possible.
– Ask: “What if?” There is a technique to “What if?” Creativity is like a muscle. A well-designed workout matters. So we created one to help people access and strengthen their creativity muscle. Think of this workout as high-intensity interval training. Is it the only way to access the muscle? Of course not, but it works. The workout starts with a silent warm-up ideation round of three minutes, followed by a sharing round with a team, repeated three times. In the silent ideation, you write down as many “What if?” or open questions as possible. Participants come up with ideas at the same time and write them down, so louder and more vocal people don’t have an advantage. A necessary general guideline in this sharing process is positivity — show support for good ideas or voice that you have a similar one in mind, and keep the vibe open and friendly with other positive language.
– Manage the creative momentum. While collective brainstorming and discussion can be fun while yielding group bonding, the more important takeaway is that the process has helped participants get out of their own way to grab and distill the best ideas that are out there. Having too many ideas can be its own problem, so it’s important to deduce and connect the best ones.
By now, “I can’t” looks pretty ridiculous and unnecessary. This is a lesson that not only yields creative solutions for one problem, but also a general principle with which to address all problems — or, rather, opportunities.
Mona Patel is CEO and founder of Motivate Design (www.motivatedesign.com), a New York City–based user-centered design agency that helps clients discover customer needs and design solutions that meet those needs. She is the author of a recent book, “Reframe: Shift the Way You Work, Innovate and Think.”

What you and your company can do to ensure your email security
Is your email secure? Or, to put it another way, if you were Hillary Clinton, would you be comfortable defending your email security at a Congressional hearing? The first thing you would probably say is that you have secure, encrypted email. Let’s say that you have a lock. You give a key to one individual
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Is your email secure? Or, to put it another way, if you were Hillary Clinton, would you be comfortable defending your email security at a Congressional hearing? The first thing you would probably say is that you have secure, encrypted email. Let’s say that you have a lock. You give a key to one individual so that only he/she can open your lock. This would be the equivalent of an encrypted connection.
Here is the problem. Mathematicians have developed computational engines that can generate a lot of keys. Those keys can be tested in a lock, and at some point it is found which keys work with a particular lock. The really unfortunate part about all this is that there are many similar locks, so with the generated key or set of keys, someone could figure out which key will open your specific lock. And there goes your email security.
Are these computational engines expensive? You bet. There is an economy-of-scale problem here, because the use of these engines is not necessarily limited to nation states. Large companies such as Apple, Google, Amazon, and Facebook have plenty of money and spare computing resources to carry out cryptanalysis (deciphering coded messages; example: passwords) if so inclined. It is very likely that this type of service is now available on a pay-as-you-go basis (or will be soon) — making your email security vulnerable to anyone with enough money.
Can you spend your way out of this problem? Sure, if you can take a huge performance hit. For example, moving a typical dedicated mail server from 1024-bit to 2048-bit security (making it exponentially harder to crack) reduces the number of emails the server can send and receive by 80 percent, because of the additional computing resources used up in encrypting and decrypting the mail at each end. And increasing security again to 4096-bit is far worse. The problem here is not so much one of encryption level, type, or mathematics, but of trust. Most experts believe that 2048-bit security is adequate — until computing power increases, techniques improve, and then it’s not.
According to computer-security professor Alex Halderman, this changes the game for everyone. “Vulnerability on this scale is indiscriminate — it impacts everybody’s security, including American citizens’ and companies’ — but we hope that a clearer technical understanding of the cryptanalytic machinery behind this surveillance will be an important step towards better security for everyone.”
So what can you do to protect yourself or your company? Essentially, you need to consider three things: the importance of confidentiality for your sent and received emails; the email volume you need your servers to be able to handle; and the money and resources you/your company have to spend. If it’s necessary that all of the emails to and from the server be absolutely secure and confidential (insofar as that’s possible — whatever your security level, there’s always the chance of an attack from an unexpected direction), you will have to spend plenty of money on servers to compensate for the reduced volume of emails the server can handle. If total secrecy isn’t paramount, you can optimize for email volume, low cost, or a combination of the two. Choose your priority and build around that.
Bill Abrams is a business consultant that specializes in IT security, social media, and data science. Contact him at babrams@nsaco.com
Taxes, State Affordability are Tied to Economic Growth
Recently, joint legislative budget hearings were held on taxes and economic development in Albany. I think the same-day scheduling of these hearings reflects how taxes and state affordability are tied to the ability of an economy to grow and develop. For some politicians in the state, including Governor Cuomo, the approach has been to invest
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Recently, joint legislative budget hearings were held on taxes and economic development in Albany. I think the same-day scheduling of these hearings reflects how taxes and state affordability are tied to the ability of an economy to grow and develop.
For some politicians in the state, including Governor Cuomo, the approach has been to invest billions of dollars into the economy. It is exciting to see projects in my district that will benefit my constituents. However, New York can no longer afford to shy away from delivering the most important component of economic development — providing tax relief, reducing local costs by providing unfunded-mandate relief, and removing burdensome regulations.
Relief from onerous taxes, unfunded mandates, and regulations will have a profound impact not just on small businesses, but also on all taxpayers. New York is ranked by the Tax Foundation as having one of the worst business tax climates in the United States, noting that its individual income-tax rate is ranked second worst (in) 49th place. If that’s not bad enough, the Empire State also ranked 42nd on sales taxes and 47th on property taxes in the nation. These, of course, negatively affect small businesses and job creators, and also hurt families who reside in the state.
Economic development is highly dependent on a business-friendly environment, an area in which New York needs to improve. For our state to thrive, we need to reduce taxes on all New Yorkers and job creators.
From what I have seen in the governor’s budget proposal, I support $298 million worth of small-business tax relief. However, New York must increase its efforts to lower taxes overall. This can be achieved by providing meaningful relief from unfunded state mandates that actually cuts the burden on local governments and property taxpayers. It is not enough to cap the growth of certain mandates like Medicaid; there needs to be real relief. According to the New York State Association of Counties, just nine of the costliest mandates consume 99 percent of collected property taxes, costing taxpayers $12 billion annually.
Numerous studies show that lower taxes result in economic growth. When people are allowed to keep more of their own hard-earned money, they have more money left to purchase goods from local small businesses, which then are able to create more local jobs. Then we will see more people able to take risks and become entrepreneurs themselves.
New York, during this budgeting process, must take the steps necessary to ensure lasting economic growth and prosperity. That means providing tax relief to residents, small-business owners, and family farmers. This is what New York needs to do to unleash economic growth.
Marc W. Butler (R,C,I–Newport) is a New York State Assemblyman for the 118th District, which encompasses parts of Oneida, Herkimer, and St. Lawrence counties, as well as all of Hamilton and Fulton counties. Contact him at butlerm@assembly.state.ny.us
How to Tell If Congress Is Working Again
There have been encouraging signs that the Republican leaders on Capitol Hill want to make Congress function again. They’ve talked about a series of changes to make the process more open for rank-and-file members, and insist they want to restore a healthy legislative process. This has to be heartening to any American concerned about the
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There have been encouraging signs that the Republican leaders on Capitol Hill want to make Congress function again. They’ve talked about a series of changes to make the process more open for rank-and-file members, and insist they want to restore a healthy legislative process.
This has to be heartening to any American concerned about the level of dysfunction to which Congress had sunk. The question is how can we tell if Congress is actually fixing itself? Here is what you should keep your eye on.
First, differences in emphasis separate the leaders of the two houses — Senate Majority Leader Mitch McConnell and House Speaker Paul Ryan. The Speaker wants a bold Republican legislative agenda; McConnell seems to be focused on maintaining his Senate majority in this year’s election, which makes boldness a risk. This difference could lead to slim production.
So look to see how many and which issues the two leaders really push forward. Will they advance the Trans-Pacific Partnership trade deal in some version, or let it slide until the elections have passed? Will they tackle tax reform? How about authorizing support for the war against ISIS?
The second big indicator is whether Congress has the political will to fix itself. Most members say publicly that they don’t want gridlock and are dedicated to making the institution function smoothly. The key measure of whether they really mean it is the attitude they take toward their political adversaries. If what you hear on Capitol Hill is nothing but distrust, then they’re not serious. If they’re willing to negotiate and compromise with one another — as happened at the end of last year, with the passage of an omnibus spending package — then there is hope.
Third is what you might think of as the rolled-up-sleeves test. How hard are members of Congress willing to work at addressing the key issues facing the country? So far, the evidence is disappointing. The legislative schedule put forth by the congressional leadership is, to be blunt, lax. You cannot run a government that is not in session. The best we can hope for is an obvious sense of urgency when members of Congress are in Washington. Look for it. If you don’t see it, little will get done on Capitol Hill.
Not all the responsibility for restoring Congress rests at the federal level. The states, too, have a key role to play. Will they get serious about how they draw congressional districts, so that politicians no longer have the luxury of picking their voters rather than the other way around? Will some states continue to pursue efforts to make voting harder — which, like gerrymandering, has the effect of shoring up the extremes in Congress?
In the end, good intentions and fine rhetoric don’t accomplish much. I hope you’ll keep an eye on Congress and cheer for its members to act in accord with their own advice. If they do, Congress will take a giant stride toward improved performance.
Lee Hamilton is director of the Center on Congress (www.centeroncongress.org) at Indiana University (IU), distinguished scholar at the IU School of Global and International Studies, and professor of practice at the IU School of Public and Environmental Affairs. Hamilton, a Democrat, was a member of the U.S. House of Representatives for 34 years, representing a district in south central Indiana.
Firley, Moran, Freer & Eassa, CPA, P.C.
Firley, Moran, Freer & Eassa, CPA, P.C. recently announced the promotions of the following individuals to manager. MICHELLE PERRY received her undergraduate degree in accounting from Niagara University, earned her CPA in November 2000. She is a member of the Association of Credit Union Internal Auditors, NYSSCPA, and AICPA. CHERYL WENTWORTH received her undergraduate and
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Firley, Moran, Freer & Eassa, CPA, P.C. recently announced the promotions of the following individuals to manager.
MICHELLE PERRY received her undergraduate degree in accounting from Niagara University, earned her CPA in November 2000. She is a member of the Association of Credit Union Internal Auditors, NYSSCPA, and AICPA.
CHERYL WENTWORTH received her undergraduate and MBA degrees from Oswego State University and has been a CPA since 2010. She is a member of NYSSCPA and AICPA.
MAXWELL ZIMMERMANN earned his undergraduate and MBA degrees from Oswego State University and has been a CPA since 2008. He is a member of NYSSCPA and the AICPA. Zimmerman is also a member of the firm’s Energy Industry Growth Committee.
Fust Charles Chambers LLP has promoted the following individuals in its Audit Department to senior audit managers. CORINNE M. ENGLISH joined the firm in 2007 after graduating from St. John Fisher College and is a CPA. She specializes in providing accounting, audit, and advisory services to many of the firm’s health-care and not-for-profit organizations. MATTHEW
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Fust Charles Chambers LLP has promoted the following individuals in its Audit Department to senior audit managers.
CORINNE M. ENGLISH joined the firm in 2007 after graduating from St. John Fisher College and is a CPA. She specializes in providing accounting, audit, and advisory services to many of the firm’s health-care and not-for-profit organizations.
MATTHEW R. GARDNER joined Fust Charles Chambers in 2007 after graduating from SUNY Oswego; he is also a CPA. Gardner specializes in providing accounting, audit, review, and advisory services to many of the firm’s closely held manufacturing, distribution, and retail clients, as well as the health-care and not-for-profit organizations.
ROBERT S. SMITH joined the firm in 2007 after graduating from SUNY Oswego. Smith, a CPA, specializes in providing accounting, audit, and advisory services to a wide range of health-care and not-for-profit organizations, as well as closely held manufacturing, distribution, and technology clients and employee-benefit plans.

NBT Bank announced it has promoted LORI VERZILLO, Central New York territory manager, to senior VP. She is responsible for developing and overseeing 27 branches in the bank’s Central New York market and is based in NBT Bank’s Syracuse Financial Center. Verzillo has 27 years of management experience in the financial-services industry. She joined NBT
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NBT Bank announced it has promoted LORI VERZILLO, Central New York territory manager, to senior VP. She is responsible for developing and overseeing 27 branches in the bank’s Central New York market and is based in NBT Bank’s Syracuse Financial Center. Verzillo has 27 years of management experience in the financial-services industry. She joined NBT Bank in 2013 following the bank’s acquisition of Alliance Bank, where she was district sales and service manager. Prior to that, Verzillo held management positions at JP Morgan Chase Bank in the Syracuse and Rochester area. Verzillo attended the University of Phoenix, Onondaga Community College, and University of Denver.
Binghamton University Dining Services
Binghamton University Dining Services by Sodexo has added two new chefs. KARA PEREZ comes to Binghamton University from Texas Tech University. She played an integral role in the opening, organization, and growth of new residential/student dining facility and in the re-opening and menu development for the busiest residential dining hall on campus. Perez trained at
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Binghamton University Dining Services by Sodexo has added two new chefs.
KARA PEREZ comes to Binghamton University from Texas Tech University. She played an integral role in the opening, organization, and growth of new residential/student dining facility and in the re-opening and menu development for the busiest residential dining hall on campus. Perez trained at Le Cordon Bleu College of Culinary Arts in Dallas, Texas.
JAMES PAUL has more than 14 years in the culinary field, most recently serving as executive chef for formal catering at Corning Incorporated. He trained at Le Cordon Bleu College of Culinary Arts at the Cooking and Hospitality Institute of Chicago.
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