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The List: Independent-Living Facilities
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CALEB RICHTER, a physician assistant, has joined Carthage Area Hospital’s Carthage Behavioral Health Clinic. He holds a bachelor’s degree in biology and chemistry from Roberts

Syracuse travel company brings women to destinations of rejuvenation
SYRACUSE— One morning in November 2014, Tracy Hogarth, founder and owner of Blue Zaria, LLC — a Syracuse–based online travel curator company for women — was sitting at her job as an instructional math coach in the Syracuse City School District with tears streaming down her face. The one-year anniversary of her daughter Kelsey’s unexpected
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SYRACUSE— One morning in November 2014, Tracy Hogarth, founder and owner of Blue Zaria, LLC — a Syracuse–based online travel curator company for women — was sitting at her job as an instructional math coach in the Syracuse City School District with tears streaming down her face.
The one-year anniversary of her daughter Kelsey’s unexpected death was approaching. “Kelsey lived in Ecuador, traveled to Paris, started her own business, and she was finishing her master’s degree at Syracuse University,” Hogarth says. “Traveling and getting away had become respite for me.”
So Hogarth decided to buy the first plane ticket out of Syracuse and asked her friend and former Blue Zaria business partner, Juhanna Brown, if she would join her on the trip. A few days later, the friends were in the Ritz-Carlton Dorado Beach spa resort in Puerto Rico.
She wanted to go on a trip that was completely indulgent where she would be immersed in the culture and eat local foods, Hogarth says.
That experience was the inspiration for starting Blue Zaria in January 2015. “Even when we’re going on trips, we [women] are the ones planning the trip and taking care of our kids and husbands,” Hogarth says. “Part of what Blue Zaria tries to do is to give women the opportunity to take care of themselves to rejuvenate and renew.”
Blue Zaria is a tour company that says it “designs extraordinary experiences to nurture the woman’s soul, inspire the spirit, and celebrate the essence of each woman.”
It takes travelers to opportunities to volunteer and interact with the community, eat local foods, and go to places where locals go instead of where hotels recommend, Hogarth says. “That’s the backbone of how I plan the trips.”
Blue Zaria provides its travelers with transportation, accommodations, activities, and some meals that can be paid through a monthly payment plan. The firm charges an additional service fee for Hogarth’s services.
“Blue Zaria specifically targets women of color that are 30 to 60-years-old,” she says. “But anyone is welcome on the trip and the connections are made for everyone.”
Nine women will be traveling to Cuba in July on a Blue Zaria excursion that is sold out. The itinerary will include a salsa-dancing class, meeting local people, going to a farm, visiting schools, and seeing the vintage, authentic cars of the island nation.
To help make the trips happen, Hogarth works with the big hotel chains Hilton, Marriott, and Hyatt for rooms. She uses Gate 1 Travel, a Philadelphia–area-based agency, as a tour supplier and JetBlue for flights.
She is scheduling trips to Bali and Iceland in 2017, which are booking now. A trip to Martha’s Vineyard next year will be booking soon, according to the Blue Zaria website. Tanzania and Zanzibar are planned destinations for Blue Zaria in 2018. Hogarth makes the decision on where to travel based on whether the group can have an atypical experience and based on demand, she says.
The countries that Hogarth would like to bring the group to in the future include Morocco, France, the Netherlands, Jamaica, Brazil, and South Africa.
In late April, Hogarth was in Italy scouting Milan, Venice, and Florence for more information about a future trip. “You can read all you want but you really have to go there to see,” Hogarth says. “It’s about making local connections and finding folks who make wonderful experiences.”
Hogarth travels five to 10 times a year, which includes group trips and the times she goes scouting for destinations. Hogarth is Blue Zaria’s lone full-time employee as of now, but an intern is expected to start in May.
Blue Zaria’s annual revenue in its first year reached $50,000. Hogarth says it’s too early to project 2016 revenue totals, but her goal is to increase Blue Zaria’s revenue by 25-50 percent annually. Hogarth continues to work as a math coach with the Syracuse City School District.
Past travel groups have averaged nine women each, and Hogarth would like to increase that to about 15 per travel group. But no more than that, because Hogarth wants to encourage the travelers to connect and get to know each other over the course of the trip, she says.
Her customers have come locally from Syracuse as well as from New York City and even Florida. “My hope is to get the word out beginning on the east coast and then to grow,” Hogarth says.
To promote Blue Zaria, Hogarth has connected with the online magazine Blavity Bulletin, which says it is “the voice of black millennials.”
During a trip to Iceland last February, the group traveled to the Blue Lagoon Geothermal Spa and documented their visit on the spa’s Snapchat. After the trip, the group posted their trip pictures on Blavity’s Instagram page to promote Blue Zaria and the magazine posted the pictures on its website.
Hogarth plans to start an Instagram account to work with more online magazines and women’s groups to connect with their online audiences and increase brand recognition. She wants to increase the company’s social-media traffic and add more personal experiences from the women who have traveled with Blue Zaria on the website, including highlights of friendships and their travel experiences.
Blue Zaria has a monthly newsletter where Hogarth would like to include recommendations of phone applications that can be used for traveling, and a brief essay with pictures written by one of the travelers.
Contact The Business Journal News Network at news@cnybj.com

Case Supply opens two showrooms, expands services for customers
SYRACUSE — Case Supply, Inc., a family-owned and operated kitchen and bath design company, is making leaps this year by opening two showrooms and introducing an installation service to expand its customer base. The luxury bathroom and kitchen design center is adding Rome and Perth (located in Fulton County, north of Amsterdam) to its map
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SYRACUSE — Case Supply, Inc., a family-owned and operated kitchen and bath design company, is making leaps this year by opening two showrooms and introducing an installation service to expand its customer base.
The luxury bathroom and kitchen design center is adding Rome and Perth (located in Fulton County, north of Amsterdam) to its map this year, adding to its existing stores in Auburn and Syracuse.
The Rome showroom had a soft opening last November and was set to have a formal grand opening on May 19 with the Rome Area Chamber of Commerce. Case Supply, which uses the slogan “The Kitchen & Bath Professionals,” waited until May for the formal opening to take advantage of the spring season.
“We’re coordinating this in conjunction with the seasonality with our business,” Joe Cicci, owner, says. “We wanted to take advantage of the spring, when building starts up again, people get their tax returns, the weather changes a little bit.”
The 2,500-square-foot showroom will give customers in the Utica–Rome metro area a glimpse into what the 25,000-square- foot Syracuse showroom has to offer. The Rome showroom is situated at 293-295 E. Dominick St. in a building that Cicci owns. The location sees more than 40,000 vehicles pass by every day, he says.
While the Rome site was well-planned, the Perth location came out of nowhere, says Cicci. A long-time friend and skilled designer, Ruby Hupkes, called him with an interest in getting back into the kitchen business, and Cicci could not refuse her expertise.
“She [Hupkes] called me last summer saying, ‘I’m thinking about getting back in the kitchen business Joe, would you sell to me if I established a dealership?’ And I said, ‘I’ll tell you what Ruby, I’ll go one better, I’ll build you a dealership, and you can work for Case,’ ” Cicci says.
Hupkes was the owner of Kabouter Kitchens & Baths in the nearby Fulton County community of Broadalbin. Now, she is branch manager for Case Supply’s Perth showroom, situated at 4184 State Highway 30, in a highly trafficked corridor. The company expects to formally open that location in June.
Opening two new stores so close together in time may seem sudden, and Cicci acknowledges it’s a risk but one worth taking.
“We weren’t looking to do another branch location at the time, but in business, when opportunity knocks you have to answer the door,” Cicci says. “So, [we’re] a little nervous, a little overextended with these facilities. It’s a lot to handle, four locations, but we have to grow and with this we’ll grow most significantly.”
Renovating both showrooms cost $50,000, which Case Supply funded with company cash. Rome Building Contractors Incorporated renovated the Rome location while “a hodgepodge of local contractors” renovated the Perth showroom.
Launching installation services
Case Supply is also introducing a new residential installation division in June.
Many customers who come into Case Supply to buy kitchen and bathroom products ask the question, “Do you install?” The company currently cannot install the products it sells and instead, refers customers to 15 to 20 recommended contractors in the region.
Cicci says he’s wanted to give his residential customers the full menu of services, including installation, but didn’t know how to execute it. “We asked ourselves, ‘what is the next step? How do we meet our customer’s needs?’ ” Cicci says. “And to be honest, I just couldn’t figure out how to do it.”
That’s when Bob Meriano, a building contractor for more than 25 years, came into the picture and agreed to work for Case Supply and subcontract all of the crews necessary for residential installation of kitchen and bathroom products. “We’re very excited about having the ability now to offer our customers the full package,” Cicci says.
Case Supply’s evolution
Case Supply is a third-generation, family owned kitchen and bath design center, servicing all of New York state, as well as portions of Pennsylvania and New England.
Starting in 1958, Joe A. Cicci, Cicci’s grandfather, bought WA Case Manufacturing Company. The business was originally based in Buffalo and produced cast iron and china tubs, sinks, and toilets. After years of dabbling in production of pipe valve fittings, countertop laminates, and pine furniture, the elder Cicci decided to consolidate the business.
“It was out of control, we did everything,” the grandson explains. “We sat down and said, ‘You know what, we better figure out what we do well and what we don’t do well.’” (Note: The second generation of the business is represented by Alfred Cicci, Joe’s father. Alfred is majority shareholder but no longer active in the day-to-day operations of the business, says Joe, who is the oldest of six children and the only one to stay in the family business.)
After much thought, Case Supply decided to focus on the decorative side and eliminate the heating and plumbing services.
Once the Syracuse showroom opened in 1991, the company opened another in Rochester from 1995 to 1999. After four years and not much success in Rochester, the Ciccis reevaluated how Case Supply operated.
“We started to realize that as the industry changed and manufacturers that sold cabinetry and plumbing fixtures started to go direct to dealers … it was almost impossible for us to sell to those customers again,” Joe Cicci says.
Traditionally, the kitchen and bath industry was a two-step process, where manufacturers would sell to distributors like Case Supply, who would then sell to kitchen and bath stores or lumberyards, Cicci explains.
But with the manufacturers distributing directly to big-box stores like Home Depot and Lowes as well as kitchen and bath studios, interior designers, and lumberyards, Case Supply was getting cut out of the equation.
“Case was kind of like a dinosaur in that era. We were still trying to two-step,” Cicci says. “So we said, you know what, we’ve got to go to these places ourselves.”
So, Auburn was the first place Case Supply decided roll out a new Central New York showroom beyond Syracuse, after its demographic research found that Case Supply was still getting many customers from the west. That move, which Case Supply made about eight years ago, has been successful.
“We’ve made wonderful dividends; it’s a beautiful showroom right on Grand Avenue,” Cicci contends.
Case Supply will generate revenue of $12 million to $15 million in 2016, Cicci projects. The company had a strong first quarter of this year. Case Supply has 50 employees — 45 full time and 5 part time.
However, the good times in this industry are recent. Cicci says he still remembers vividly the housing crash that started in 2007. Case Supply was hit with 20 percent to 30 percent revenue declines for three years.
Searching for a new client base, Cicci looked into multi-family living facilities. Apartments were more attractive to families after the housing crisis, and Cicci aimed his products in a new direction. The wholesale division of Case Supply now sells to apartment complexes like those operated by Longley Jones Management Corporation, Tri City Rentals, S.B. Ashley Management Corporation, and Morgan Management, LLC. The division also sells to 56 Home Depot stores and 41 Lowes stores, says Cicci.
But now Case Supply is seeing pent-up demand from homeowners spending on home improvements such as kitchen cabinets, tiles, backsplashes, and floors.
“It’s a renaissance in home improvement. People finally say, ‘let’s just do it’,” Cicci says.
With those customers, Case Supply strategically sets itself up to be in a 25-mile radius of population hubs with its target audience: women between the ages of 34 and 44 with a household income of $100,000-plus. Now with four showrooms, Case Supply can reach its target demographics across a wider swath of Central New York.
“People like to come in and touch and feel and kick and taste everything,” Cicci says. “It’s hard for me to go to your home with a catalog and say what your kitchen will look like. You’re going to want to see it.”
Creating more showrooms is the key to reaching Case Supply’s clients, as upscale bathrooms and kitchens are luxury purchases. “It’s a once or twice in a lifetime purchase, you’re probably going to take a little extra time and drive to see items that you may not get to see at a home center,” Cicci says.
After years of redesigning and remodeling its own business, Case Supply sees growth ahead as it meets customers where they live with the services they’re seeking.
Contact The Business Journal News Network at news@cnybj.com
Chemung Canal Trust and parent company prepare for CEO transition
ELMIRA — Chemung Canal Trust Co. of Elmira and its parent company are preparing a leadership transition with the announcement of an upcoming retirement and succession plan. Ronald Bentley, CEO of Chemung Canal Trust and Chemung Financial Corp. (NASDAQ: CHMG), plans to retire on Dec. 31. Upon his retirement, Anders Tomson, Chemung Canal’s current president
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ELMIRA — Chemung Canal Trust Co. of Elmira and its parent company are preparing a leadership transition with the announcement of an upcoming retirement and succession plan.
Ronald Bentley, CEO of Chemung Canal Trust and Chemung Financial Corp. (NASDAQ: CHMG), plans to retire on Dec. 31.
Upon his retirement, Anders Tomson, Chemung Canal’s current president and COO will replace Bentley as CEO, the banking company said in a May 12 news release.
Bentley joined Chemung Canal as president and COO in July 2006 before the company promoted him to president and CEO in April 2007.
He has served as a director of both Chemung Canal Trust and Chemung Financial since March 2007, and was recently re-elected to another three-year term, ending in May 2019.
Bentley will remain on the boards of directors after retiring as CEO.
Bentley’s banking career spans more than 35 years and includes senior level positions at NBT Bank, KeyBank, and Premier National BanCorp, prior to joining Chemung Canal in 2006.
The banking company has made “remarkable progress” under Bentley’s leadership, David Dalrymple, chairman of the board of both Chemung Canal and Chemung Financial, said in the news release.
“During Ron’s tenure we have posted record growth in assets, loans, deposits and shareholders’ equity,” said Dalrymple. “…all key measurements of our financial performance.”
Chemung Financial’s assets totaled $1.6 billion as of March 31, up 129 percent since June 2006. Shareholders’ equity has increased more than $60 million, or 77 percent, to $141 million during the same period, according to the release.
During Bentley’s tenure, Chemung Financial acquired Capital Bank & Trust in the Albany area in 2011; the Bank of Canton in Pennsylvania in 2009; and branch offices from M&T Bank (NYSE: MTB) in 2008 and from Bank of America (NYSE: BAC) in 2013.
As part of a wealth-management growth strategy, Chemung Financial also acquired the trust assets from Partners Trust in 2007 and Cascio Financial Strategies, an Elmira–based financial services and tax preparation company, in 2008.
Founded in 1833 and headquartered in Elmira, Chemung Canal Trust is a community bank with full trust powers. It describes itself as “the oldest locally owned and managed community bank in New York.” Chemung Financial is also the parent of CFS Group, Inc., a financial-services subsidiary offering non-traditional services including mutual funds, annuities, brokerage services, tax-preparation services, and insurance.
The company launched CFS Group, Inc. in 2001.
Contact Reinhardt at ereinhardt@cnybj.com
A few years ago, I was contacted by a business owner whose customer had suffered a sudden, tragic loss. A fire and explosion had occurred at the customer’s home, and a young child was killed during the fire. Although the authorities did not immediately suggest the cause of the fire was in any way related to
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A few years ago, I was contacted by a business owner whose customer had suffered a sudden, tragic loss. A fire and explosion had occurred at the customer’s home, and a young child was killed during the fire.
Although the authorities did not immediately suggest the cause of the fire was in any way related to my client’s product or service, he felt tremendous pressure to do something — in fact, anything. Should he publicly disclose that this individual was his customer? He was torn between showing tangible, outward support for the customer’s family and exposing himself to even the slightest perception of blame or liability for something that may or may not have had anything to do with a product he sold.
Although the business owner cooperated fully with fire investigators, his company name was never mentioned in the news or discussed outside of the investigation. He was deeply concerned for the family involved, but also for the responsibility he had to his own family, employees, other customers, and business reputation.
Throughout this scenario, my role was to work with the client and his attorney to determine what to say about this situation, if anything. We carefully prepared a series of “holding statements,” which were used internally and were ready only if needed for external use, including with the news media. However, no news inquiries were made, and no public discussion ever occurred. And, we made no public statements.
It took several weeks, but investigators ultimately determined that the company’s product and workmanship had nothing to do with the fire and explosion. And in this instance, the owner’s quiet suffering and low profile helped to protect his company’s reputation. He certainly didn’t feel any better about the tragic incident which resulted in the loss of life and property, but he did feel he had made the best decision under the circumstances.
Did we make the right decision?
When faced with difficult or sensitive decisions, our minds can get clouded by the stress and uncertainty of the emotional moment. We often act impulsively without thinking the situation through completely — or suffer from “paralysis by analysis” as we look for the perfect answer, which seldom exists.
Ethical business owners or leaders don’t have to disclose every detail of every situation in order to do the right thing, but they should use a systematic process that takes them beyond their own knee-jerk reaction to ensure they make the best right choice. This can involve a several-step assessment of the potential consequences that may result from one course of action versus another for the greatest good of the greatest number — or determining a decision simply out of a sense of duty; often dictated by the special obligations they have through the relationships, actions, or roles they occupy in their organizations or society.
Applying a thoughtful business-ethics approach involves systematic thinking that moves us beyond those impulsive reactions to include careful deliberation of the situation at hand.
It’s not easy, but it can help us make the best right decision.
Michael Meath is a senior consultant at Strategic Communications, LLC, which says it provides trusted counsel for public relations, including media relations, employee relations, and community relations. Contact Meath at mmeath@stratcomllc.com

F.O.C.U.S. Greater Syracuse to continue work on citizens aging project with $25K grant
SYRACUSE — The Patient-Centered Outcomes Research Institute (PCORI) has approved a contract award of $25,000 for F.O.C.U.S. Greater Syracuse and its partners to continue work on a project focused on aging in Central New York. F.O.C.U.S. announced its initial PCORI contract award of $15,000 in May 2015 at Upstate Medical University. The organization is working
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SYRACUSE — The Patient-Centered Outcomes Research Institute (PCORI) has approved a contract award of $25,000 for F.O.C.U.S. Greater Syracuse and its partners to continue work on a project focused on aging in Central New York.
F.O.C.U.S. announced its initial PCORI contract award of $15,000 in May 2015 at Upstate Medical University.
The organization is working on the Central New York Citizens Aging Research and Action Network (CNY-CAN) in partnership with HealtheConnections, Southwest Community Center, and SUNY Upstate Medical University, the organization said in a news release issued May 13.
PCORI had to approve what F.O.C.U.S. Greater Syracuse and its partners had worked on in the first year, says Charlotte (Chuckie) Holstein, executive director of F.O.C.U.S.
“They had a team of researchers from all over the country that looked at all of the Northeastern Tier I applicants and they liked what we did and we got a unanimous approval from all of the examiners of what we had done,” says Holstein. She spoke with CNYBJ on May 16.
F.O.C.U.S. Greater Syracuse is a nonprofit, “citizen-driven” organization serving Central New York that says it “taps citizen creativity and citizen engagement to impact change in Central New York by enabling citizens, organizations, and government to work together to enhance the quality of our lives and our economic future.” F.O.C.U.S. stands for “forging our community’s united strength.
HealtheConnections is a nonprofit that supports “the meaningful use of health information exchange and technology adoption, and the use of community health data and best practices, to enable Central New York stakeholders to transform and improve patient care, improve the health of populations and lower health-care costs,” according to its website.
PCORI is an independent, nonprofit organization that Congress authorized in 2010 to fund comparative-effectiveness research that provides patients, their caregivers, and clinicians with evidence needed to make better-informed health and healthcare decisions.
The project
CNY-CAN’s focus is on developing research projects that enable older adults to “age well” in their own homes for “as long as they wish,” even as health issues arise.
PCORI awarded CNY-CAN a Tier I contract in 2015 and “unanimously” selected the project for a Tier II contract award earlier this month on May 1.
Using the Tier I award, CNY-CAN went directly to the citizens, caregivers, providers, researchers, and other stakeholders to find out what research ideas are important to them, according to Holstein.
CNY-CAN identified six research ideas that compare two or more approaches to:
Under Tier II, CNY-CAN will continue to engage stakeholders in identifying one or two of those research topics to develop as a “competitive” research proposal.
“In the second phase, we’ll probably narrow down what we really think is critical for research for the older adult to be able to stay at home,” says Holstein.
To accomplish that, F.O.C.U.S. and its partners will seek input from older adults, physicians, caretakers, nonprofit organizations, and for-profit organizations.
Those involved in the CNY-CAN project are finding that older adults need an “advocate,” says Holstein.
“…somebody who’s there to go with you and do things with you to make sure you’re getting the proper health care,” she adds.
The advocate would go with an older adult to a doctor’s appointment or the pharmacist to make sure the individual understands what the physician or pharmacist has told them.
CNY-CAN wants to help “guide” aging-related research; participate in research and project teams; be “champions” for patient-centered research; help translate research into practice; and help sustain CNY-CAN as a community resource.
PCORI funds three tiers of awards that help build community partnerships, develop research capacity, and identify a research question to develop as a competitive research proposal to submit to PCORI or other funders.
Its “pipeline to proposal” awards enable individuals and groups not typically involved in clinical research to help identify priority issues for research and participate as members of research teams, according to the F.O.C.U.S. news release.
Contact Reinhardt at ereinhardt@cnybj.com

NSF awards Upstate Medical nearly $200K in funding to fight Zika virus
The National Science Foundation has awarded Upstate Medical University a grant of nearly $200,000 to “treat, prevent and understand” the Zika virus. Researchers plan to share final data and conclusions as “rapidly and widely” as possible, U.S. Senators Charles Schumer (D–N.Y.) and Kirsten Gillibrand (D–N.Y.) said in a May 11 news release that Schumer’s office issued
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The National Science Foundation has awarded Upstate Medical University a grant of nearly $200,000 to “treat, prevent and understand” the Zika virus.
Researchers plan to share final data and conclusions as “rapidly and widely” as possible, U.S. Senators Charles Schumer (D–N.Y.) and Kirsten Gillibrand (D–N.Y.) said in a May 11 news release that Schumer’s office issued to announce the grant funding.
Upstate Medical wants to provide results that will be “relevant to the Zika public-health emergency,” according to the news release.
Schumer had earlier visited the medical school on May 4 to call for $1.9 billion in emergency federal funding to fight the epidemic nationally and internationally.
The Democrat’s May 4 call represents his support of President Barack Obama’s emergency funding request of $1.9 billion, which would help prevent and treat the spread of the Zika epidemic.
Upstate’s researchers will use the NSF funding as they work on a project called “RAPID: In-situ Zika-vector-climate dynamics in a high burden region in Ecuador,” according to the lawmakers’ news release.
The effort will enable researchers to determine the prevalence of the Zika virus co-infections in humans and mosquitoes, in addition to any climatic factors that could be affecting disease transmission.
It will also look at ways in which other species of mosquitoes might be able to transmit Zika.
The study will look at the spread of Zika through a “naïve” population and ways to control the spread of Zika in other locales, including the continental U.S.
“With so many women and families across Central New York looking for action, it is critical we find ways to treat, prevent and better understand Zika virus — and fast. This is an emerging global health crisis and, when it comes to fighting this epidemic, a stitch in time will save nine. This desperately needed federal funding will allow the global health leaders at SUNY Upstate, who are ready to assist, to look at ways we can stymie the spread of this tragic disease,” Schumer said in the release.
Zika and mosquitoes
Zika virus is spread to people through mosquito bites, according to the news release.
Mosquitoes become infected when they feed on a person who has already been infected by the virus.
The Aedes aegypti mosquito species, which have been found in Florida and Hawaii, have spread most of the cases, the lawmakers said.
The Asian Tiger mosquito is also known to transmit the virus; these types of mosquitoes have been found in New York and Chicago.
Thousands of infants in Brazil have already been born with microcephaly — a medical condition where the brain doesn’t develop properly and the child’s head is smaller than normal — since last spring.
More than 1,000 Americans have been infected with the Zika Virus, including about 100 pregnant women, in 44 states, Washington, D.C., and three U.S. territories.
New York state has had at least 89 confirmed travel-related cases.
“The imminent threat of Zika to the [U.S.] is deeply troubling; this funding through the National Science Foundation would facilitate much needed resources to help advance SUNY Upstate Medical University’s research into how to prevent the spread of the Zika Virus,” Gillibrand said in the news release. “I am an original co-sponsor of legislation to provide an additional $1.9 billion federal investment in combating the Zika virus. I will continue to push for this emergency funding to support efforts in accelerating the development of screening, treatment, and prevention methods in order to combat the future spread of the virus.”
Contact Reinhardt at ereinhardt@cnybj.com

MAS wins extension on Medicaid-transportation contract in Hudson Valley
SYRACUSE — A Syracuse–based firm will continue providing Medicaid-transportation services to the Hudson Valley region. The New York State Department of Health has extended its contract with Medical Answering Services, LLC (MAS) for an additional five years, Russ Maxwell, CEO of MAS, announced in a press conference May 12. “That saves 350 jobs right here
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SYRACUSE — A Syracuse–based firm will continue providing Medicaid-transportation services to the Hudson Valley region.
The New York State Department of Health has extended its contract with Medical Answering Services, LLC (MAS) for an additional five years, Russ Maxwell, CEO of MAS, announced in a press conference May 12.
“That saves 350 jobs right here in Syracuse,” Maxwell said in his remarks during the event.
With the new contract, MAS will also create an additional 50 positions over the next five years, he added.
In speaking with CNYBJ afterward, Maxwell called the Hudson Valley contract renewal “vital” as it represents about half of MAS’ service volume.
“Our ability to service the rest of the state would’ve been somewhat weakened without this anchor,” he said.
The Hudson Valley contract is worth between $7 million and $9 million annually, Maxwell said in the CNYBJ interview.
The firm’s most recent contract to serve the Hudson Valley was scheduled to expire at the end of May.
The state Health Department near the end of 2015 solicited bids for the next contract. MAS reapplied, along with other New York and out-of-state organizations, Maxwell added.
About MAS
Launched in 2004, MAS is headquartered at 375 W. Onondaga St. in Syracuse. It also has a Buffalo office, where it employs 50 people.
MAS serves Medicaid recipients who can’t afford to travel to their doctor’s appointments, said Maxwell.
Their health plans, he noted, include a benefit that helps them travel to those appointments.
MAS employs customer-service representatives who work directly with Medicaid enrollees who need transportation to their health-care appointments.
The MAS employees determine if the individual is eligible for the transportation benefit, if the transportation needed for a covered Medicaid service, and what type of transportation the Medicaid enrollees need.
The MAS worker has to determine if the individual has access to a public-transit system or if the person would need a ride in a taxi or an ambulette (a specially equipped van).
“Most of the work we do is in public transit and taxis,” says Maxwell.
Front-line employees earn between $25,000 and $40,000 per year, depending on their experience, says Maxwell. Senior and supervisory staff earn between $35,000 and $60,000 per year, he added.
MAS manages Medicaid transportation for a total of 55 counties, having won contracts in four consecutive bid solicitations with the state Health Department dating back to 2011, the company said.
“In the Hudson Valley contract over the last five years, we’ve saved the state over $100 million. Statewide, over $200 million from 2011 to today,” Maxwell contended in his remarks during the news conference.
The company has developed a web-based application that allows it to manage close to 15 million trips a year, he added.
Contract history
As part of Gov. Andrew Cuomo’s Medicaid redesign initiative, officials in 2011 decided that the state Health Department should administer the Medicaid transportation benefit, Maxwell explained.
New York decided to start hiring companies to manage the benefit for those recipients.
As his press-conference remarks continued, Maxwell said the department then decided to divide New York into six regions and solicit proposals in each of the regions for the management contract.
The Hudson Valley region, which includes 24 counties, was the first region, Maxwell told CNYBJ after the press event. The region extends from Westchester County to areas north of Albany.
What started in 2011 as a nine-county effort in the Hudson Valley grew into 24 counties by March 2012, Maxwell added.
“In early 2013, they put out [a request for proposal] for the Adirondacks and for the Finger Lakes area, simultaneously. We won both of those in 2013. And in 2014, they put out a bid for the Western New York area and we won that, so we have these three contracts,” Maxwell told CNYBJ.
Before the state assumed control, county governments administered this benefit, according to Maxwell.
Contact Reinhardt at ereinhardt@cnybj.com
Klepper, Hahn & Hyatt (KHH) has appointed KELLY M. COVERT, and JAMES A. PALUMBO as principals in the company. Covert, a structural engineer, has more than 18 years’ experience in the construction industry as both a project engineer and a manager on a wide variety of projects. He has been with KHH for 17 years
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Klepper, Hahn & Hyatt (KHH) has appointed KELLY M. COVERT, and JAMES A. PALUMBO as principals in the company.
Covert, a structural engineer, has more than 18 years’ experience in the construction industry as both a project engineer and a manager on a wide variety of projects. He has been with KHH for 17 years and has a master’s degree in civil engineering from Clarkson University.
Palumbo, a landscape architect, has 22 years of consulting experience, 21 of those with KHH. His projects range from existing site modifications to new sites. Palumbo earned his bachelor’s degree in landscape architecture from SUNY College of Environmental Science and Forestry.
MICHELLE BORTON has joined KHH as a civil engineer. She earned her bachelor’s degree in civil engineering from Clarkson University. Borton spent three years at Clarkson as an intermittent engineering technician with the USDA Forest Service in Rutland, Vermont and was also a project engineer for seven years with the local office of a regional engineering firm.
CHRISTOPHER BACA has joined KHH as a building information modeling (BIM) technician. He has 20 years experience as an engineering designer with BIM/CAD design skills and Revit modeling. Baca worked at several engineering and architecture firms, and earned his bachelor’s degree in mechanical engineering at the University of Texas at San Antonio.
RACHAEL ENDERS has joined the firm as human-resources coordinator. She worked for a Central New York college affiliate for five years, as a payroll and benefits administrator and senior transportation manager. Enders also has several years experience with a local bank and as a human resources representative for a private company. She received her bachelor’s degree in business administration at Empire State College.
LESLIE TERRY has joined KHH as office administrator. She worked for Carthage Area Hospital for the past eight years, most recently as clinic service manager for office functions for Carthage Community Dental Clinic and Tri-County Orthopedics. Prior to that, she held positions as clinic coordinator and dental office manager at Carthage. Terry has an associate degree in accounting from Jefferson Community College.
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