Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.

New York Bakery leases warehouse space in Geddes
GEDDES — New York Bakery — which says it manufactures bread and rolls for restaurants, delis, and institutional uses — recently leased 17,800 square feet of warehouse space at 121 Dwight Park Circle in the town of Geddes. Mark Rupprecht of CBRE/Syracuse represented New York Bakery in the transaction, according to a news release from […]
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
GEDDES — New York Bakery — which says it manufactures bread and rolls for restaurants, delis, and institutional uses — recently leased 17,800 square feet of warehouse space at 121 Dwight Park Circle in the town of Geddes.
Mark Rupprecht of CBRE/Syracuse represented New York Bakery in the transaction, according to a news release from the real-estate firm. Financial terms were not provided.
New York Bakery is a family-owned business now in the third generation of the Christou family, according to its website. The bakery is headquartered at 310 Lakeside Road in the Lakeland section of Geddes.
The company’s customers include corner stores, delis, restaurants, schools, banquet halls, institutional facilities, supermarkets, and national accounts. New York Bakery delivers fresh breads and rolls six days a week throughout most of Central New York, including Onondaga, Cayuga, Oswego, Oneida, and Madison counties, according to the site.
Contact The Business Journal News Network at news@cnybj.com
National manufacturing index climbs in June
A key gauge of U.S. manufacturing activity rose in June to reach its highest level in 16 months, according to the latest Manufacturing ISM Report On Business, issued July 1 by the Institute for Supply Management (ISM). The ISM’s benchmark purchasing manager’s index (PMI) rose to 53.2 last month, from May’s reading of 51.3. An index
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
A key gauge of U.S. manufacturing activity rose in June to reach its highest level in 16 months, according to the latest Manufacturing ISM Report On Business, issued July 1 by the Institute for Supply Management (ISM).
The ISM’s benchmark purchasing manager’s index (PMI) rose to 53.2 last month, from May’s reading of 51.3. An index level above 50 indicates expansion in the nation’s factories, and the index has been above that mark for four straight months, the ISM said.
The institute’s new-orders index rose to 57 in June from the May reading of 55.7. The production index hit 54.7 last month, 2.1 percentage points higher than the May level of 52.6.
Of the 18 manufacturing industries that the ISM tracks, 13 reported growth in June in the following order: printing & related support activities; textile mills; petroleum & coal products; food, beverage & tobacco products; fabricated metal products; apparel, leather & allied products; paper products; miscellaneous manufacturing; computer & electronic products; chemical products; primary metals; machinery; and nonmetallic mineral products.
The three industries reporting contraction in June were: electrical equipment, appliances & components; transportation equipment; and plastics & rubber products.
The survey’s employment index increased to 50.4 percent in June from 49.2 percent in May. The prices index registered 60.5, a decrease of 3 percentage points from the May reading of 63.5, indicating higher raw materials prices for the fourth consecutive month, the ISM report said.
Contact The Business Journal News Network at news@cnybj.com

Upstate consumer sentiment rises in Siena quarterly survey
Upstate New York consumers are feeling more willing to spend these days. Consumer sentiment in Upstate rose to 85.2 in June from 81.8 in March,
Schumer: ITC to place duties on firms exporting “cheap” steel to the U.S.
A North Carolina–based steel manufacturer, which operates two locations in Central New York, will benefit from a decision by the U.S. International Trade Commission’s (ITC) targeting certain steel imports. The ITC has voted to place duties on foreign companies that were exporting “unfairly subsidized and artificially cheap” steel to the U.S., products that hurt domestic steelmakers,
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
A North Carolina–based steel manufacturer, which operates two locations in Central New York, will benefit from a decision by the U.S. International Trade Commission’s (ITC) targeting certain steel imports.
The ITC has voted to place duties on foreign companies that were exporting “unfairly subsidized and artificially cheap” steel to the U.S., products that hurt domestic steelmakers, such as the Nucor Corporation (NYSE: NUE), according to a June 24 news release from the office of U.S. Senator Charles Schumer (D–N.Y.).
The duties are on companies that export corrosion-resistant and cold-rolled steel.
The Democrat’s office called it “unfair trade practices,” noting the ITC vote places New York steelmakers and their workers “on a level playing field.”
“These final determinations by the International Trade Commission confirm that the U.S. steel industry has suffered harmful effects from imports of dumped and subsidized corrosion-resistant steel,” John Ferriola, chairman, president and CEO of Nucor Corporation, said Schumer’s news release. “[The] decision and the [one in June] in two of the cold-rolled steel cases are important steps in returning fair trade to the U.S. flat-rolled steel market. Our government is sending a clear message that all countries must play by the rules of international trade and will be held accountable for failure to do so.”
Nucor Corporation is headquartered in Charlotte, North Carolina. The company employs a total of 579 workers in New York, according to Schumer’s office. The locations include Nucor Steel Auburn Inc. in Auburn and Vulcraft of New York Inc. in Chemung, according to the Nucor website.
Nucor’s Auburn facility produces a range of carbon steel products including reinforcing bars and employs more than 310 people, the Democrat’s office said.
The unanimous ruling is “great news” for Nucor and other steelmakers, Schumer said in the release.
“We could not afford to let our steel manufacturing base melt away because China refuses to play by the rules,” said Schumer. “That’s why I went to bat for our New
York steel industry and pushed the ITC and the [U.S.] Department of Commerce to implement new duties to guard against this unfair foreign competition.”
Schumer’s argument
A “massive” volume of Chinese steel has entered global markets, including the U.S., “harming” American steel producers and the communities that rely on these manufacturers, like those in Central New York where Nucor has two locations.
Schumer’s office cited the Washington, D.C.–based American Iron and Steel Institute (AISI) as saying steel facilities averaged roughly 70 percent capacity utilization in 2015, which the AISI considers “well below” the levels necessary to generate a profit, invest in plant and equipment, or hire new workers.
Data from the U.S. Bureau of Labor Statistics indicates that employment in the steel industry has declined by more than 12,000 jobs over the last 12 months for which data are available.
In 2015, imports of corrosion-resistant steel from China, India, Italy, Korea, and Taiwan were valued at an estimated $500.3 million, $219.6 million, $110 million, $509.1 million, and $534.4 million, respectively, according to Schumer’s office.
The duties put in place on this steel are as high as 450 percent for China; 34 percent for India; 92 percent for Italy; 47 percent for Korea; and 3.7 percent for Taiwan, the senator added.
Schumer explained that China’s government, especially, is providing massive subsidies to its steel and aluminum sectors, which are primarily state-owned, in order to export high volumes of steel and aluminum.
These steel and aluminum products are sold at artificially low prices in the U.S. markets and foreign market where U.S. producers export, putting jobs at local companies at risk. In addition, Schumer urged the Office of the United States Trade Representative and the U.S. Department of Commerce to implement and enforce previous laws that he has already supported, like the “Level The Playing Field Act”, which strengthens Commerce’s ability to defend American workers and producers against predatory trade practices.
Contact Reinhardt at ereinhardt@cnybj.com
Annese & Associates moves into new locations in DeWitt, Utica
DeWITT — Information-technology firm Annese & Associates Inc. recently relocated its offices in Central New York and the Mohawk Valley. The Clifton Park, New York–based firm moved its Syracuse–area office to 5000 Campuswood Drive in DeWitt. It had previously operated at 100 Elwood Davis Road in Salina, a location where its operations continued for about
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
DeWITT — Information-technology firm Annese & Associates Inc. recently relocated its offices in Central New York and the Mohawk Valley.
The Clifton Park, New York–based firm moved its Syracuse–area office to 5000 Campuswood Drive in DeWitt. It had previously operated at 100 Elwood Davis Road in Salina, a location where its operations continued for about 20 years, according to Kara Rudy, director of marketing at Annese & Associates. She spoke with CNYBJ on June 30.
The company also started operations at 421 Broad St. in Utica in early May. That office had previously operated at 4781 State Route 5 West in Herkimer since the firm’s inception in 1970.
Annese & Associates is operating in the same Utica building as Bagg’s Square Café, says Rudy. The structure is located in the Utica neighborhood known as Bagg’s Square.
The company still owns the Herkimer structure that housed its original Mohawk Valley office, Rudy adds.
Annese sought the new locations for reasons that include facilitating company “growth,” says Rudy. “…growth that we’ve seen over the last couple years and we anticipate in the future as technology grows and changes.”
She also calls it a “cultural investment” for Annese employees to continue to have a place where they can “build relationships” with colleagues, partners, and customers as well as a “place to network.”
Annese & Associates leases its spaces in both DeWitt and Utica. The build-out in the DeWitt location, which combined two spaces, was incorporated into the firm’s lease.
Besides its Clifton Park headquarters and DeWitt and Utica locations, Annese operates offices in Buffalo, Rochester, Brewster in Putnam County, and Warwick in Orange County, according to its website.
The company describes itself as a “technology solutions integrator.”
Annese provides computer-network consulting and design services, implementation and training, remote managed services, and maintenance services, according to its website.
“We work with a lot of leading manufacturers and our job is to understand the customer’s environment and then build out and design solutions, incorporating actual products and services together,” Rudy says.
Annese & Associates has 140 full-time employees, including 29 in DeWitt and 11 in Utica.
The firm is working to fill between 10 and 20 open positions throughout the company. Many of the open positions are in “service-oriented roles” in what Annese refers to as “pre-sales.”
“A lot of design and consulting work in conjunction with our account-management team, as well as post sales for actual implementation, ongoing maintenance, and managed-services capabilities,” says Rudy.
The firm has customers in sectors that include health care, financial services, education, and government, according to Rudy.
Fairport–based Getsloff Design Group worked with Annese to devise a specific floor plan for each of its offices, including the DeWitt and Utica locations, she adds.
Company leadership
Four sisters own Annese & Associates, which is a certified New York woman-owned business enterprise, says Rudy.
They include Yvonne Annese LoRe, who also chairs the company’s board of directors; along with Andrea Annese Como, Michelle Annese, and Francine Annese Apy.
Ray Apy, the firm’s CEO, is married to Francine Annese Apy, according to Rudy.
All four sisters have an equal ownership share in the firm.
Their father, Frank Annese, launched the family-owned business in 1970. His four daughters assumed ownership of the firm in 2008, according to Rudy.
Annese is now retired but remains an adviser to the firm’s board of directors, she adds.
Contact Reinhardt at ereinhardt@cnybj.com

People news: Herkimer College appoints Craig as dean of enrollment management
HERKIMER, N.Y. — Herkimer County Community College announced it has appointed Erin B. Craig as its new dean of enrollment management. Craig will be responsible

Cookware maker Borough Furnace wins small-business award
SYRACUSE — Borough Furnace, Inc., a local cookware manufacturer, was one of 10 local small businesses recognized at the U.S. Small Business Administration’s 18th annual Small Business Excellence Awards luncheon in Syracuse on May 6. KeyBank, N.A. nominated Borough Furnace, based in East Syracuse, for the 2016 Small Business Excellence Award that it won, according
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
SYRACUSE — Borough Furnace, Inc., a local cookware manufacturer, was one of 10 local small businesses recognized at the U.S. Small Business Administration’s 18th annual Small Business Excellence Awards luncheon in Syracuse on May 6.
KeyBank, N.A. nominated Borough Furnace, based in East Syracuse, for the 2016 Small Business Excellence Award that it won, according to a May 12 news release from the SBA Syracuse District.
John Truex and Liz Seru design handcrafted artisanal cookware and home goods with a focus on sustainable production processes, according to the SBA. Borough Furnace’s signature products are cast iron frying and braising skillets, along with hearth tools.
The five-year-old firm’s hands-on manufacturing process includes the design, molding, and casting of each product in a sustainable manner that uses repurposed waste metal.
The company has been featured in Food & Wine, Bon Appetit, Wired, The Wall Street Journal, and a video for a web series with international chef, Anthony Bourdain, according to the release.
Small businesses are selected for the Excellence Awards based on their company’s longevity, innovation, sales growth, increased employment, ability to overcome adversity or community contributions, the SBA said.
Contact The Business Journal News Network at news@cnybj.com
We Want Your Projects: Regional Council Opens New Round of Funding
The July 29 deadline to submit a consolidated Funding Application (CFA) for the sixth round of the Regional Economic Development Council is fast approaching. In this round, Governor Andrew Cuomo will award $750 million to fund regional priority projects across the state’s 10 regions. If you or your firm is considering an expansion project, I
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
The July 29 deadline to submit a consolidated Funding Application (CFA) for the sixth round of the Regional Economic Development Council is fast approaching. In this round, Governor Andrew Cuomo will award $750 million to fund regional priority projects across the state’s 10 regions.
If you or your firm is considering an expansion project, I encourage you to contact a representative of the council to learn more about the application process and see if your firm qualifies to apply. The application manual is available here: https://apps.cio.ny.gov/apps/cfa/index.cfm
In particular, the Central New York Regional Economic Development Council (CNY REDC) is looking to support projects that:
Over the past five rounds, the CNY REDC was awarded more than $466.9 million from New York State to support more than 300 local projects designed to grow jobs and strengthen companies. That funding has been dedicated throughout the five-county Central New York region for projects that support urban revitalization, rural development, strategic industries, and international business growth. In the past five years, the majority of the priority projects recommended to the state received funding — a resounding validation that these are highly strategic investments that put people to work, stimulate further investments across the region, and advance our long-term economic goals.
You can be part of the ongoing growth in our region, when you consider accessing this funding to fuel your own business’ growth. If you have any questions about how to access this valuable opportunity, please contact Andrew Fish, CenterState CEO’s senior VP of economic development, at afish@centerstateceo.com.
Robert M. (Rob) Simpson is president and CEO of CenterState CEO, the primary economic-development organization for Central New York. This viewpoint is drawn and edited from the “CEO Focus” email newsletter that the organization sent to members on June 30.
Millennials Push Employers for More Purpose in the Workplace
Millennials have something of a mixed reputation when it comes to work. Studies show that they aren’t loyal to employers so much as to the job itself. They also want to find a purpose to their careers beyond making money — which is a pretty good thing. Companies have had a front-row seat in recent
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Millennials have something of a mixed reputation when it comes to work.
Studies show that they aren’t loyal to employers so much as to the job itself. They also want to find a purpose to their careers beyond making money — which is a pretty good thing.
Companies have had a front-row seat in recent years for watching the difference between millennials and previous generations, the latter being motivated more by traditional incentives, such as money.
Millennials might be feeling the backlash of receiving negative press, but they are right — a company must first start with purpose. Then innovation and profit will follow. Companies have much they can learn from the youngest entries into the workforce.
Millennials constitute those born in the early 1980s to the late 1990s, and employers would do well to adapt to the millennial mindset, as they have surpassed Baby Boomers as the nation’s largest living generation, according to population estimates released in April by the U.S. Census Bureau.
For those leaders who are ready to reap the rewards of leading their businesses with purpose, I have identified three critical steps in what I call “Savage Thinking.” The steps are:
These three phases establish the structure that supports everything a company stands for and provides the guide for everything it does.
When a business is able to engage millennials, along with all other stakeholders, in speaking and acting with one purpose, it begins to propel the company toward meaningful and sustainable success.
Jackie Dryden, co-author with Bethany Andell of the book “Get Your Head Out of Your Bottom Line,” is chief purpose architect at Savage Brands (www.savagethinking.com), which works with businesses on their branding efforts.
How to Add Sprinkles to Your Service
Remember the famous sales line, “I can get it for you fast, good, or cheap; pick two”? Today’s customers want all three, plus they want it unique. When entrepreneur Candace Nelson introduced a 24-hour, sprinkles cupcake ATM that delivers customers a personalized cupcake in 15 seconds, it was more than a successful novelty. It was
Become a Central New York Business Journal subscriber and get immediate access to all of our subscriber-only content and much more.
Click here to purchase a paywall bypass link for this article.
Remember the famous sales line, “I can get it for you fast, good, or cheap; pick two”? Today’s customers want all three, plus they want it unique. When entrepreneur Candace Nelson introduced a 24-hour, sprinkles cupcake ATM that delivers customers a personalized cupcake in 15 seconds, it was more than a successful novelty.
It was a metaphor for today’s customers.
The quest for value-unique emerges at the perfect time when value-added — taking what customers expect and adding more — has gotten pricey for retailers. While there are some finite ways for generous addition, there are unlimited ways for unexpected ingenuity. Customers may come in for fast, good, and cheap; but they come back for unique. Consider this: customers do not comment or tweet about good service anymore, only service that takes their breath away. Here is a recipe for adding sprinkles to your customers’ experiences.
1. Pay attention to the people important to your customers
Miller Brothers, an upscale men’s clothing store in Atlanta, put a large colorful gumball machine on a table at the store entrance. Beside it was placed a large bowl of pennies. Guess where junior goes while dad is getting fitted for trousers. Guess which men’s store is the buzz at cocktail parties. Sales are up for the store “with the gumball machine.” Don’t make your customers have to wear an “Ask Me About My Granddaughter” button for you to affirm who matters to them.
2. Put a cherry on top of great service
Hotel Monaco is a medium-priced hotel. It seeks to enchant business-traveling guests with quirky additions. The bathrobe is not boring white; it is leopard or zebra skin print. Guests can have a goldfish in their room (taken care of by the housekeeper). And, instead of the proverbial mint on the pillow at turndown, guests find on their pillow an unexpected treat (a foreign coin, a flower, a lottery ticket, or who knows what).
3. Be the icing on your customer’s cake
Nicholson-Hardie is a nursery and garden center in Dallas known as the “garden center with the cats.” Why? Lounging on top of the large check-out, you will encounter one of two large calico cats. Beside the cats is a business card holder with their business cards: Frankie Cat and Sammie Cat. And, their job title? The Rat Pack! Ask any customer about the garden center and the cats will be a part of the reported charm.
4. Let your customers “Lick the Beaters”
Matt Garofaio, owner of the Oconee Cellar near Lake Oconee, Georgia, decided to have a well-known bourbon brewery in Kentucky create for him a signature bourbon to sell in his store. The brewery concocted five distinctive options sent to Matt, each in a clear, numbered bottle. Now, how do you think Matt chose his special brand of nectar? He invited his best customers to taste-test each of the five bourbons and register their preference. So, how many customers do you think will place orders for their “co-created” beverage? Customers will care when they share.
5. Let your customers borrow a cup of sugar
Customers love to be trusted. The manager of the Overland Park, Kansas First Watch Restaurant purchased a large supply of umbrellas for his customers who might have to cope with an unexpected rain shower after dining. Attaching his business card to each one, he put them in a large container at the front door along with a sign that read: “If you need an umbrella, please take one. If you bring it back, we’ll give you a free cup of coffee.” According to the store manager, almost every customer returns the borrowed umbrella. Look for ways to make service feel genuinely neighborly, not conveniently store-bought.
6. Always add an extra helping
A customer finished his breakfast at the restaurant of the Park Inn, west of Harrisburg, Pennsylvania. It had been peaceful and tasty with superior service from his waitress, Sandy. Folding his newspaper, he requested his check. And then, it happened. Sandy brought his check along with a complimentary go cup of coffee fixed the way he liked it. “This is great!” the customer exclaimed. “You have no idea how much I needed coffee to go today.” That is the point — “sprinkles” were added to his experience. Sandy smiled, winked, and responded, “It’s our gift to you.”
Innovative service is unexpected, off-the-beaten path service. It delights because it is distinctive, not just excellent. It creates a story because it touches customers in ways that good service can never do. Put sprinkles on your customers’ experiences and watch their loyalty grow, right along with your bottom line.
Chip Bell is a customer-service keynote speaker and author of several national bestselling books. His newest book is “Sprinkles: Creating Awesome Experiences Through Innovative Service.” Contact him at chip@chipbell.com or visit: www.chipbell.com
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.