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Cayuga Community College to offer tourism-management certificate
AUBURN, N.Y. — Cayuga Community College is launching a new, one-year, tourism-management certificate program. The community college will offer the certificate program beginning in the

Carrols completes acquisition of four Michigan Burger King restaurants
SYRACUSE, N.Y. — Carrols Restaurant Group, Inc. (NASDAQ: TAST) announced it has completed the acquisition of four Burger King restaurants in the Detroit, Michigan area.

Vera House to buy building for headquarters move
SYRACUSE — Vera House Inc., a prominent local nonprofit that helps victims of domestic and sexual violence, plans to buy a nearly 15,000-square-foot building at 723 James St. in Syracuse that will serve as the organization’s new headquarters. The organization, which currently operates in a 10,000-square-foot structure at 6181 Thompson Road in DeWitt, “prevents, responds
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SYRACUSE — Vera House Inc., a prominent local nonprofit that helps victims of domestic and sexual violence, plans to buy a nearly 15,000-square-foot building at 723 James St. in Syracuse that will serve as the organization’s new headquarters.
The organization, which currently operates in a 10,000-square-foot structure at 6181 Thompson Road in DeWitt, “prevents, responds to and partners to end domestic and sexual violence and other forms of abuse,” according to its website.
Vera House has operated in its DeWitt location since November 2005.
The building was once home to the organization Home Aides of Central New York before it merged with the Visiting Nurses Association (VNA). The structure still has signs indicating VNA parking spaces.
Vera House hopes to finalize the purchase of the James Street building by the end of August, says Randi Bregman, executive director of Vera House. She spoke with CNYBJ on June 11.
Vera House is paying the Home Aides organization $625,000 in cash for the building using its own assets, according to Bregman.
Vera House plans to move to the new space in early 2017, barring any complications with the purchase agreement and applying for the necessary permits for the improvement work.
Pursuing new space
Vera House is approaching the end of its lease, so it started examining its future needs and where it wanted to operate for the people it serves, says Bregman.
“We were looking to add to our space, so that we had a little more room for our reception and welcoming area,” she adds.
Vera House also wanted more space for training and group needs. It also sought to operate “closer to downtown” for people who need to take a bus to visit the nonprofit.
The property at 723 James St. has a “reasonable” amount of parking, but Vera House will likely be “leasing some additional parking spaces as well,” says Bregman.
The organization started its search process a couple of years ago, she added.
A few members of the Vera House foundation board of directors had heard that the property might be available, so it contacted the real-estate broker who indicated the property was indeed obtainable.
Bregman was among the Vera House officials who liked what they saw.
“It feels like a home when you walk inside because [at one time,] it was a home,” she says.
The building has an elevator for accessibility between the floors, and Vera House plans to pursue some changes to “further enhance the building’s accessibility for mobility limitations.”
Vera House has a property committee that has suggested the organization should work on the building’s roof, Bregman says.
Bart Feinberg, an associate broker with Sutton Real Estate Co., LLC, assisted the organization in finding the property.
Attorney John Ciraldo provided legal assistance as Vera House pursued the property, says Bregman.
Vera House employs between 80 and 85 people, which includes between 40 and 50 people who work at the headquarters location, depending on the time of year.
The employee count also includes part-time people who work at Vera House’s shelters, Bregman notes.
Vera House and its affiliated organization Vera House Foundation, Inc. generated combined total revenue of $3.73 million and expenses of $3.71 million in 2015, according to financial statements posted on its website.
The organization had nearly $5.9 million in combined net assets at the end of 2015, according to the statements.
Vera House says on its site that its mission is “to end all domestic and sexual violence, to assist families in crisis, to support those affected by domestic and sexual violence to live safe, self-sufficient lives, to empower women and children, and to promote a culture of equality and respect in all relationships.”
Contact Reinhardt at ereinhardt@cnybj.com

New AD Wildhack, a long-time fan, set to lead Syracuse University athletics
SYRACUSE — John Wildhack remembers watching Syracuse University football games at both Archbold Stadium as an student in the late 1970s and in the Carrier Dome when it first opened in September 1980. In the years that followed, Wildhack brought his family to watch football and basketball games in the Carrier Dome as well. He’s
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SYRACUSE — John Wildhack remembers watching Syracuse University football games at both Archbold Stadium as an student in the late 1970s and in the Carrier Dome when it first opened in September 1980.
In the years that followed, Wildhack brought his family to watch football and basketball games in the Carrier Dome as well.
He’s now preparing to lead the department that oversees all Orange athletics.
Syracuse University on July 12 formally introduced Wildhack as its new athletics director (AD) to the public during an event at the George R. Iocolano and William C. Petty Football Wing.
“There were many excellent candidates for the AD position this summer. I believe we could not have made a finer choice,” Syracuse Chancellor Kent Syverud said in his remarks, rolling out the red carpet for Wildhack.
Wildhack, a 1980 Syracuse alumnus, has worked for ESPN for nearly 36 years. He currently serves as the network’s executive VP for programming and production, a role he’s held since January 2014.
Following Syverud’s introduction, Wildhack said it is “great to be home” and it is “truly one of the more special days in my life.”
“I am proud, honored, and very humbled to have been chosen as your next athletics director,” he added in his remarks addressing friends, family, Syracuse colleagues, and local reporters during his introductory event.
Wildhack will lead a department that in the past year enjoyed national championships in men’s cross country and women’s field hockey; a national championship game appearance by the women’s basketball team; and Final Four appearances by the women’s lacrosse, men’s basketball, and men’s soccer teams.
“That is incredibly impressive,” said Wildhack.
He also noted that 63 percent of Orange athletes had a grade-point average of 3.0 or better, an academic performance which he described as “equally as impressive and equally as important.”
“My staff and I look forward to building on this success, working with all our coaches and to ensure that we create a foundation for sustained success, both academically and athletically,” said Wildhack.
Wildhack will start his appointment as Syracuse AD in mid-August.
Wildhack is a Buffalo native who graduated from Syracuse’s S.I. Newhouse School of Public Communications in 1980. He went to work at ESPN as a production assistant shortly after graduation as the sports-cable network was just getting started.
He remained at ESPN in Bristol, Connecticut, rising up the ranks as a producer, programming director, and executive.
Syverud chaired the committee assembled to help search for the new athletic director. The working group included Syracuse head football coach Dino Babers; Rick Burton, professor of sport management in the David Falk College of Sport and Human Dynamics and the faculty athletics representative; Kimberly Keenan-Kirkpatrick, deputy athletics director and senior women’s administrator; Robert Miron, university trustee and chair of the board of trustees’ athletics committee; and Brittney Sykes, a member of the Syracuse women’s basketball team.
Contact Reinhardt at ereinhardt@cnybj.com
Verrier takes over as executive director of Cayuga Strategic Solutions
AUBURN — Cayuga Strategic Solutions, Inc. — the joint venture and umbrella organization of the Cayuga County Chamber of Commerce and Cayuga Economic Development Agency — recently announced it has appointed Tracy Verrier as its new executive director. Verrier has worked as the economic development technical specialist for the Cayuga Economic Development Agency since June
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AUBURN — Cayuga Strategic Solutions, Inc. — the joint venture and umbrella organization of the Cayuga County Chamber of Commerce and Cayuga Economic Development Agency — recently announced it has appointed Tracy Verrier as its new executive director.
Verrier has worked as the economic development technical specialist for the Cayuga Economic Development Agency since June 2013. In that role, she provided staff support to various economic-development boards, including the Cayuga County Industrial Development Agency (IDA), Auburn IDA, and Auburn Local Development Corp. In addition, she contributed to grant writing, underwriting for local loan programs, and various research initiatives, Cayuga Strategic Solutions said in a news release.
Verrier has also been acting director of the Cayuga Economic Development Agency since April, assisting in the day-to-day management of the organizations in coordination with Amy Fuller, the Cayuga County Chamber of Commerce’s acting director.
“I am excited and grateful to have been chosen to lead the Chamber of Commerce and Cayuga Economic Development Agency into their next chapters,” Verrier said in the release. “With all of the positive activities happening throughout Cayuga County, it’s a great time to be a part of these organizations. I truly believe in their missions and the value they are able to provide to the community.”
Verrier replaces Andrew Fish, former executive director of Cayuga Strategic Solutions and its two component organizations, who left in March to become SVP of business development at CenterState CEO.
“Cayuga Strategic Solutions, the Chamber and CEDA could not be more excited about our new leadership,” Patrick Carbonaro, chair of Cayuga Strategic Solutions, said in the release. “Tracy’s passion for not only the missions of the organizations, but also the Cayuga County region as a whole, made the decision easy. Her drive and breadth of experience, in particular on the economic development side, will allow her to flourish immediately.”
Verrier has masters’ degrees from the Maxwell School at Syracuse University, a bachelor’s degree from Drew University, and an associate degree from Bard College at Simon’s Rock. She is a member of the advisory board for the Auburn chapter of the Salvation Army and is a member of Auburn Public Theater’s a cappella group, “Tonal Recall.”
Contact The Business Journal News Network at news@cnybj.com
Liberty Resources names Doran chief operating officer
SYRACUSE — Human-services agency Liberty Resources announced it has promoted Carrie Doran to chief operating officer. Doran has been with Syracuse–based Liberty Resources for nearly 11 years, starting as director of human resources and most recently serving as VP of administration. During this time, Liberty Resources has grown from a regional provider to a multi-state
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SYRACUSE — Human-services agency Liberty Resources announced it has promoted Carrie Doran to chief operating officer.
Doran has been with Syracuse–based Liberty Resources for nearly 11 years, starting as director of human resources and most recently serving as VP of administration. During this time, Liberty Resources has grown from a regional provider to a multi-state operation, employing more than 1,000 people, the agency said in a news release.
Now as a senior member of the executive leadership team, Doran will “assume a strategic role in the overall management and strategic direction” of the organization.
“Her deep knowledge of our programs and scope of business will be a valuable asset in assisting myself and the executive board with executing our strategic vision and plan, and growing Liberty Resources,” Carl Coyle, CEO of the agency, said in the release.
Liberty Resources’ main service areas include behavioral health (including mental health, substance-use disorder, and traumatic brain injury), community clinics for mental health and primary care, intellectual-disabilities services, and child welfare community treatment services.
Contact The Business Journal News Network at news@cnybj.com

CMS selects Upstate oncology physicians for “more coordinated” cancer care
SYRACUSE — The Centers for Medicare & Medicaid Services (CMS) has selected oncology physicians at the Upstate Cancer Center to participate in a care-delivery model that “supports and encourages higher quality, more coordinated cancer care.” Upstate is one of nearly 200 physician-group practices and 17 health-insurance companies that CMS chose for the initiative, Upstate said
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SYRACUSE — The Centers for Medicare & Medicaid Services (CMS) has selected oncology physicians at the Upstate Cancer Center to participate in a care-delivery model that “supports and encourages higher quality, more coordinated cancer care.”
Upstate is one of nearly 200 physician-group practices and 17 health-insurance companies that CMS chose for the initiative, Upstate said in a news release issued July 1.
The Medicare arm of the “oncology-care model” includes more than 3,200 oncologists and will cover about 155,000 Medicare beneficiaries nationwide.
“We are pleased to be selected for this important transformation project, and welcome the opportunity to further embrace Upstate Cancer Center’s commitment to quality care and practice efficiency that help strengthen and enhance the care patients receive,” Richard Kilburg, administrator for the Upstate Cancer Center, said in the Upstate release.
The Upstate Cancer Center, which opened in the summer of 2014, provides much of Upstate’s ambulatory cancer care.
“The oncology-care model encourages greater collaboration, information sharing, and care coordination, so that patients get the care they need, when they need it,” Health and Human Services Secretary Sylvia Burwell said in the news release. “This patient-centered care model fits within the administration’s dual missions for delivery-system reform and the White House Cancer Moonshot Task Force to improve patient access to and the quality of health care while spending dollars more wisely.”
About the model
Practices participating in the five-year, oncology-care model will provide treatment following “nationally recognized” clinical guidelines for beneficiaries undergoing chemotherapy, with an emphasis on person-centered care.
They will provide “enhanced” services to beneficiaries who are in the oncology-care model to help them receive “timely, coordinated” treatment.
The services may include coordinating appointments with providers within and outside the oncology practice to ensure “timely” delivery of diagnostic and treatment services.
They may also include providing round-the-clock access to care when needed.
In addition, the services could include arranging for diagnostic scans and follow-up with other members of the medical team such as surgeons, radiation oncologists, and other specialists that support the beneficiary through their cancer treatment.
The practices will work to make sure that data from scans, blood-test results, and other tests are received in advance of patient appointments so that patients do not need to schedule additional visits.
Their services could include providing access to additional patient resources such as emotional-support groups, pain-management services, and clinical trials.
The oncology-care model encourages practices to “improve care and lower costs” through episode- and performance-based payments that reward “high-quality” patient care, Upstate said.
It is one of the first CMS, physician-led, specialty-care models and “builds on lessons learned” from other programs and private-sector models, according to the release.
As part of this model, physician practices may receive performance-based payments for episodes of care surrounding chemotherapy administration to Medicare patients with cancer, along with a monthly care-management payment for each beneficiary.
The two-sided, risk track of this model would be an advanced alternative-payment model under the newly proposed, quality-payment program, which would implement provisions from the Medicare Access and CHIP Reauthorization Act of 2015, according to the Upstate news release.
Contact Reinhardt at ereinhardt@cnybj.com
Bassett, Oneida Healthcare pursue partnership pact
ONEIDA/COOPERSTOWN — On June 1, Bassett Healthcare Network (BHN) and Oneida Healthcare (OHC) announced their intention to pursue a partnership agreement. While both organizations will remain independent entities with their own boards of directors, they say the partnership will provide opportunities to exchange best practices, reduce operating costs, and provide better medical outcomes. There is
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ONEIDA/COOPERSTOWN — On June 1, Bassett Healthcare Network (BHN) and Oneida Healthcare (OHC) announced their intention to pursue a partnership agreement. While both organizations will remain independent entities with their own boards of directors, they say the partnership will provide opportunities to exchange best practices, reduce operating costs, and provide better medical outcomes. There is no formal agreement at this time.
Oneida Healthcare
“For the past three years, the board of trustees of Oneida Healthcare has been considering the benefits of partnering with a larger health system,” says Gene Morreale, president and CEO of OHC. “The delivery of health care and the reimbursement system are changing, with a special emphasis on managing the population’s health cost effectively. Add to this the problems associated with practicing rural medicine: attracting and retaining qualified employees, in particular physician specialists; serving a population that is older with more chronic diseases; and servicing a large geographical area with a dispersed population.”
BHN was an early adopter of population health and accountable-care arrangements. “Bassett is nationally recognized for creating integrated systems of care that include school-based, health-care centers, and patient-centered medical homes,” continues Morreale. “The emphasis of the BHN programs is to focus on long-term patient wellness, starting with preventive, primary care. Bassett’s years of experience will help to improve OHC practices. The collaboration will also allow us to participate in Bassett’s ACO (Accountable Care Organization), a savings program promoted by Medicare. The ACO shares with Medicare any savings generated by lowering health-care costs as long as the care meets Medicare standards. OHC will also join Bassett’s Accountable Care and Quality Arrangement with Excellus and participate in Bassett–branded insurance products offered through BlueCross BlueShield on the New York Health Exchange.”
Like most health-care providers, OHC is being squeezed both by higher costs and by lower reimbursements. “In addition to the savings … [mentioned above], OHC also anticipates reducing costs through the exchange of best practices with BHN,” opines Morreale … “The health-care environment is changing rapidly, and we need to adapt … A major driver of this partnership agreement is our need to respond to the new reimbursement model that replaces fee-for-service with a values-based payment model. That means OHC has to manage our population’s health more cost-effectively while reducing the fragmentation in patient care. OHC needs to provide better access to primary care by assuring that we can attract highly qualified, primary-care providers and by expanding access to primary care within the Oneida region at the same time we improve the patient experience. Our partnership with Bassett will assist Oneida Healthcare in … [this transition] by augmenting medical services already in place. To benchmark our progress, we’ll measure the increased access to primary and specialty care, clinical outcomes, and cost reduction.”
Oneida Healthcare was launched in 1899 as a four-bed hospital. The hospital opened its first satellite facility in Camden in 1991. Today OHC serves 24 area communities in Madison and Western Oneida counties — an area with 80,000 residents — with locations in Oneida, Chittenango, Verona, and Canastota. The campus in Oneida now includes a 101-bed, acute-care hospital and a 160-bed, skilled-nursing facility, in addition to the offsite locations. OHC established a separate corporation — Oneida Health Systems, Inc. — to handle its 285,000 square feet of real estate.
OHC employs 900 people (810 full-time equivalents) of whom 185 are members of the medical staff (142 are registered nurses.) In 2015, the hospital admitted 3,280 patients, performed 650 inpatient and 3,591 ambulatory surgeries, handled 180,067 outpatient visits, and treated 25,612 people in the emergency room. Last year, OHC generated about $93 million in total revenue.
Bassett Healthcare Network
“Running a health-care system today is like trying to build an airplane at the same time you are flying it,” quips Dr. Vance Brown, president and CEO of BHN. “We’re redesigning the practice and delivery of medicine at the same time we are trying to keep up with day-to-day operations … The challenges are … [daunting]: The country is dealing with continually rising health-care costs, large numbers of uninsured and under-insured, an over-extended health-care infrastructure, an aging population, and the rapid growth of chronic diseases. This puts strains on the nation’s health-care resources, but the strain is particularly hard on rural-delivery systems.”
Brown then addresses the partnership agreement. “The agreement with OHC is a collaboration that is vital in the current environment as we try to balance the need for volume in the traditional fee-for-service world with the transition to risk-based contracting where payment is contingent upon a number of factors … Health-care reform anticipates such partnerships will improve population health through the integrated delivery of high-quality, cost-effective health care built on a strong foundation of primary and preventive care … With 101-licensed, acute-care beds, OHC would become the second-largest hospital working with the Bassett system [and] … would strengthen the network’s continuum of services to the north with its 160-bed, extended-care facility; the short-term rehab facility; and the affiliated primary- and specialty-physician practices … OHC would expand … [BHN’s] network population of patients under a high-quality/lower-cost, risk-based payment model.”
Brown stresses that the delivery of health care in partnership with OHC will be seamless. “We do not intend to replace or steer medical services away from Oneida Healthcare,” he notes, “but rather propose to augment medical services already in place. The changes taking place are largely invisible to the patient population … Bassett, as a national leader in integrated, rural-health-care delivery, has great depth of experience that may prove beneficial to OHC. Our hospital in Cooperstown is an academic medical center with opportunities for residencies … We have significant expertise in the management of physician and mid-level practices, as well as the transformation efforts required of practices in today’s environment. BHN also has significant network expertise in the management of long-term-care facilities. In addition, OHC is welcome to join our nearly two dozen, integrated-network workgroups that share best practices. The plan is to benchmark our collective success by measuring shared savings, utilization of insurance performance, expanding primary-care access, and improving clinical outcomes.”
The Mary Imogene Bassett Hospital opened in June 1922. The hospital’s director in 1929 envisioned a rural hospital dedicated to patient care, education, and research. In short, create the strengths of a university hospital in a rural setting. Today, BHN includes six hospitals with 330 beds; 33 health centers spread over 20 communities; a durable-medical-equipment facility; a home-health-care agency with multiple locations; 20 school-based health centers; and two, long-term-care, skilled-nursing and rehab facilities. The Bassett system serves eight counties in New York state across 5,600 square miles.
The foundation for the Bassett system is Bassett Medical Center in Cooperstown, which includes a 180-bed, acute-care teaching hospital that serves as a branch campus of Columbia Physicians and Surgeons. The Bassett Healthcare Network hospitals admitted 16,400 patients in 2015 and handled 841,000 clinic visits. Emergency room visits totaled 72,500, and the hospitals recorded 14,200 surgical cases.
BHN also supports a research institute that focuses on population health, health services, and clinical research. It employs 4,400 people full time, including 363 physicians, with an annual payroll in excess of $300 million. In 2015, BHN generated $625 million in net-operating revenue.
Discussions
According to Brown, discussions to create a strategic partnership with OHC began 18 months ago. About seven months after these discussions commenced, BHN issued a joint-release with the Oneida Nation announcing the creation of side-by-side clinics. One would serve the Oneida National Health Services and the other — the Bassett Oneida Health Center — would serve as a Bassett primary-care office. Both entities would be housed in Dreamcatcher Plaza in Oneida, a short distance from OHC. The plaza also houses the Oneida Nation Enterprises administrative offices and the Nation’s culinary school. Bassett opened its center in February 2016, providing primary and orthopedic care accompanied by laboratory and X-ray services. Brown and Morreale agree that the Oneida center was discussed, but suggest the project was not a primary concern.
The principals
From 1979 until 2007, Morreale served at St. Joseph’s Hospital Health Center in Syracuse. In his final post, he was VP of corporate services. He received his bachelor’s degree in health-information management for Daemen College in Buffalo and his M.B.A. in general management from Syracuse University. Morreale was a board member of the Iroquois Nursing Home and a past chair, as well as a member, of the American College of Health Care Executives.
Brown earned his bachelor’s degree from Stanford University and his M.D. from Yale. His multiple residencies included internal medicine, emergency medicine, and family medicine. Brown spent a decade at the Cleveland Clinic and six years as the chief medical officer of Maine, before assuming his current position at Bassett on July 1, 2014.
Brown’s goal is clear: “Our relationship with Oneida Healthcare is a new one … [W]ith time and working together, we hope to replicate many of the things that are in place with our current network, including having OHC become a formal part of our network.”
Contact Poltenson at npoltenson@cnybj.com

Rural/Metro relocates administration, operations facility to former Marsellus Casket building
SYRACUSE — Rural/Metro Ambulance, which is changing its name to AMR (American Medical Response), recently relocated its administration, operations, training, and vehicle facility from West Onondaga Street in Syracuse to more than 38,000 square feet of leased commercial space on Richmond Avenue. Ed Kiesa brokered the lease at 101 Richmond Ave., Syracuse, the site of
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SYRACUSE — Rural/Metro Ambulance, which is changing its name to AMR (American Medical Response), recently relocated its administration, operations, training, and vehicle facility from West Onondaga Street in Syracuse to more than 38,000 square feet of leased commercial space on Richmond Avenue.
Ed Kiesa brokered the lease at 101 Richmond Ave., Syracuse, the site of the former Marsellus Casket Company, according to a news release from the real-estate firm. Financial and lease terms were not provided.
Rural/Metro chose the newly constructed building, now known as Marsellus Commons, for its city address, central location with convenient access, ample parking, and backup power supply, the release stated.
Rural/Metro and other tenants have occupied the first three floors of Marsellus Commons, leaving the top three floors still available for lease by CBRE, the real-estate firm said.
Rural/Metro moved to Marsellus Commons on June 7, and the firm has 250 employees working from the new building in rotating shifts, Troy Hogue, the company’s regional director for Central New York, says in an email.
The firm is rebranding to the AMR name following its acquisition by AMR’s parent company, Envision Healthcare Holdings Inc., late last year. The $620 million deal united rival ambulance-service providers.
“We have already changed several ambulances, and 911, police, fire [personnel] are all calling us AMR now,” Hogue says of the name change.
Contact Rombel at arombel@cnybj.com
RMS Healthcare hires Johnson as new health-care transformation specialist
BALDWINSVILLE — Research & Marketing Strategies, Inc. (RMS) announced that it has recently hired Peter Johnson for its RMS Healthcare division as a health-care transformation specialist. Johnson comes to Baldwinsville–based RMS with 10 years of information-technology experience and “vast” knowledge of the health-care industry, according to an RMS news release. His past employers include MultiMed,
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BALDWINSVILLE — Research & Marketing Strategies, Inc. (RMS) announced that it has recently hired Peter Johnson for its RMS Healthcare division as a health-care transformation specialist.
Johnson comes to Baldwinsville–based RMS with 10 years of information-technology experience and “vast” knowledge of the health-care industry, according to an RMS news release.
His past employers include MultiMed, Bristol-Myers Squibb, Crouse Hospital, and Laboratory Alliance of Central New York, LLC, according to Johnson’s LinkedIn profile.
In his new role, Johnson is responsible for assisting RMS Healthcare clients with individual project needs as they prepare for NCQA (National Committee for Quality Assurance) approval. He will also help customers in achieving Patient-Centered Medical Home (PCMH) recognition, as well as being involved in quality-improvement initiatives relating to the PCMH model and patient-centered care, the release stated.
The RMS Healthcare division provides operational support, consulting, and research services to health-care clients.
Contact The Business Journal News Network at news@cnybj.com
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