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22 Ways to Make Customers Feel Valued

The famed author, Thomas Merton, said we value people, not for who they are, but for their usefulness. This is the same mistake companies make with customers. They value them for their usefulness — for what they spend. Customers see it quite differently. As Gallup, Inc. researchers point out in commenting on the economy, “Consumers […]

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Emerson Foundation names seven new board members

AUBURN — The Fred L. Emerson Foundation announced it has elected seven new members to the family foundation’s board of directors. The new directors include five great-great grandchildren of the foundation’s founder, the late Fred L. Emerson. The newly elected family members represent the first of the 5th generation of Emersons to join the board

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Rome Memorial Hospital’s Bell honored for her leadership

ROME — Teresa Bell, R.N., assistant VP of clinical services at Rome Memorial Hospital, has been recognized by the New York Organization of Nurse Executives and Leaders (NYONEL) for “outstanding leadership in nursing practice,” the hospital announced. With nearly 400 members across the state, NYONEL is the professional organization for nurses who design, facilitate, influence,

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New York egg production rises slightly in May

New York farms produced 142.5 million eggs in May, up 1 percent from 140.8 million eggs in the year-ago period, the USDA recently reported. The total number of layers in New York increased slightly in May to 5.62 million from 5.60 million a year prior.  New York egg production per 100 layers totaled 2,538 eggs

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Oneida County hotel occupancy rate falls nearly 9 percent in May

Hotels in Oneida County were significantly less full in May compared to a year ago, according to a recent report. The hotel occupancy rate (rooms sold as a percentage of rooms available) in the county declined 8.6 percent to 51.9 percent in May from 56.8 percent in the year-ago month, according to STR, a Tennessee–based

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Critters of the Washington, D.C. Swamp Unite vs. Trump

For many months, President Donald Trump was accused of colluding with the Russians. The big media trumpeted the charges and rumors. They practically convicted him. FBI Director James Comey assured Trump he was not under investigation.  The director told all the leaders of Congress that the president was not under investigation. He directly briefed 34

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Why We Need to Scrap the Federal Debt Ceiling

Back when I was in Congress, I received a phone call from a constituent one day. I’d recently voted to raise the nation’s debt ceiling, and the man was more than irate. “Don’t you understand that we’ve got a serious spending and debt problem in this country?” he asked. “Why did you cast this idiotic

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SUSANA BRUTSKY

Dermody, Burke & Brown, CPAs, LLC recently hired SUSANA BRUTSKY as an associate in its New Hartford office. She received a bachelor’s degree in accounting from SUNY Polytechnic Institute and an associate degree in business administration from Mohawk Valley Community College.   

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LOU MARCOCCIA

Cazenovia College has appointed LOU MARCOCCIA, the former executive VP and chief financial officer of Syracuse University, to the Jill Hebl St. Clair ‘62 Endowed Chair in Accounting and Finance. He recently retired from Syracuse University after 40 years of leadership roles in the university’s financial administration. Marcoccia began his career with SU in 1975

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