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Small Retailers Face Many Holiday Obstacles
Many locally owned small retailers earn 25 percent or more of their total annual sales during the critical holiday shopping period between Thanksgiving and Christmas. The business decisions made during this important period can directly impact cash flow for the following year. Small retailers generally do not have the sales volume or financial resources to […]
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Many locally owned small retailers earn 25 percent or more of their total annual sales during the critical holiday shopping period between Thanksgiving and Christmas. The business decisions made during this important period can directly impact cash flow for the following year.
Small retailers generally do not have the sales volume or financial resources to compete with the huge discounts offered by big national chains. Small-business profit margins tend to be thinner than the big players, giving them less wiggle room on discounts. The U.S. Small Business Association (SBA) compiled the following list of obstacles small retailers face during the holiday shopping season, and ways to avoid them in future years.
1. Lack of inventory control. Inventory control is crucial for all small retailers, especially during the busy holiday season. Inventory equals profits, and knowing how much product to order, when to order it, and what items to order can make the difference between having cash in the bank, or aging inventory on the shelves.
2. Hiring the wrong employees for critical positions. There is a cost to hiring the wrong people for key positions. Small firms tend to have less layers of management between the owner and employees. Consequently, new hires must be able to perform with less direct supervision, and be motivated to get the job done right the first time. Avoid this issue by writing a detailed job description, and training new employees on how you want them to represent your business.
3. ndercapitalization is a lump of coal that no business wants or needs. Cash flow is the life blood of all small businesses. Cash flow allows a business to make payroll, pay suppliers, and keep its doors open. Business owners can immediately increase cash flow by collecting accounts receivable in a timely manner, not keeping too much cash tied up in unnecessary inventory, and eliminating unprofitable account relationships.
4. Not embracing online sales and social media. Recent U.S. Census Bureau reports show that more than $115 billion in e-commerce sales were made during the third quarter of 2017 — a 3.6 percent increase over the previous quarter. As more consumers make holiday purchases online, it’s imperative that small retailers establish a retail web presence. Leverage Twitter, Instagram, and Facebook to promote one-day sales or plug special product lines and high inventoried merchandise.
5. Letting the employee office party and social events distract. It’s sales crunch time from Black Friday until Christmas Eve. Office parties can cause distractions at a time when the business needs to be especially productive. Too much food and drink can not only cause a nasty hangover, but also sidetrack employee and management focus. Consider moving the company party until after New Year’s Day and call it the annual thank-you event.
6. Losing sight of innovation and creativity. Historically, locally owned small retailers beat their big-box competitors by providing outstanding individualized customer service. Black Friday and Cyber Monday creep has pushed large retailers into flooding the market with lost-leader pricing on a wide array of holiday products. Small retailers should take the offensive by selling creative and innovative products that can’t be found at the local mega mall. Create a unique customer experience that will draw shoppers to travel outside of their comfort zone and discover that out-of-the-ordinary shopping district with 10 trendy stores, not 100 traditional chain stores.
For more information on ways the SBA can assist your small business this holiday season, visit www.sba.gov.
Bernard J. Paprocki is district director for the SBA’s Syracuse district office. He is responsible for the delivery of SBA’s financial programs and business-development services for a 34-county region in upstate New York.

King + King’s new solar carport will power firm’s entire building
SYRACUSE — King + King Architects LLP is using a new $650,000 solar carport that is also generating electricity for the firm’s 58-person office building at 358 W. Jefferson St. in Syracuse and adjacent tenant space on the Near West Side. It is using “advanced” photovoltaic-technology to generate the power, the firm said. “The biggest
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SYRACUSE — King + King Architects LLP is using a new $650,000 solar carport that is also generating electricity for the firm’s 58-person office building at 358 W. Jefferson St. in Syracuse and adjacent tenant space on the Near West Side.
It is using “advanced” photovoltaic-technology to generate the power, the firm said.
“The biggest reason is to allow us to generate 95 to 100 percent of our energy needs on site,” says Kirk Narburgh, managing partner at King + King, when asked about the purpose behind the project. He spoke with CNYBJ on Dec. 18.
The carport will accommodate about 75 vehicles. Taitem Engineering, PC of Ithaca built the structure.
“Basically [Taitem] designed the system and made sure that all of the energy goals were met and did all of the calculations and interfaced with National Grid,” says Narburgh.
Irish-Millar Construction Inc. of Syracuse handled the foundation work.
Crews finished building the carport and installing the solar panels on Dec. 15. National Grid signed off on the project on Dec. 19, he adds.
The King + King solar carport is a result of several years of planning with the assistance of a number of key local and regional partners, including National Grid and the New York State Energy Research and Development Authority (NYSERDA), which provided $91,500 from NY-Sun for the project, Narburgh explained.
“This project has been part of the King + King’s vision since we designed our Near West Side office building 10 years ago. It took lots of persistence, team work and collaboration along with a core belief by us and our partners that it was possible,” Pete King, the firm’s partner-in-charge, said in a company news release.
Other organizations involved in the project include San Jose, California–based SunPower Corp.; White Plains, New York–based CleanView Capital; and the City of Syracuse.
King + King is leasing the solar canopy from CleanView Capital for a period of seven to nine years, which Narburgh says “basically offsets the cost of the construction.”
“We’re basically being able to pay for that lease arrangement over that period of time from the savings for generating our own electricity,” he notes.
CleanView takes advantage of the federal tax credits and NYSERDA grants for these solar installations, which then becomes part of the lease agreement created for the program, he adds.
The structure will be the “first of its kind in Syracuse,” King + King contends.
“We did a bunch of research and we can’t find anything in Upstate, actually, that’s of this same type of installation,” says Narburgh.
King + King Architects, the oldest architectural firm in New York state and the third oldest in the country, specializes in architectural design for higher education, K-12, health care, and community organizations “with a focus on sustainable design.”
About the carport
The solar canopy will have an array of 540 solar modules that are expected to produce up to about 300 kilowatt-hours of energy annually.
The electricity that the solar carport generates will be fed directly into King + King’s office building at 358 W. Jefferson St. in Syracuse, providing about 90 percent to 95 percent of the electrical power needs at the office building.
And with “a little attention to energy conservation by staff and tenants,” the firm’s goal to be “net zero” is “now within reach” as it anticipates producing on-site all the electrical energy consumed each year.
Solar canopies are “growing in popularity” because they offer companies a variety of practical and energy-efficient “advantages,” according to Lou Vogel, president of Taitem Engineering.
Beyond generating “clean, efficient energy,” the covered parking areas provide staff and visitors protection from the elements and lower parking-lot maintenance costs.
“There are lots of open parking lots throughout our [Central New York] cities and we’ve already [begun] hearing from people who want to learn from the King + King project as they explore developing their own solar carports,” Vogel contended.

Crews wrap up work on Camillus Mills mixed-use project
CAMILLUS — Crews have finished work on a $9.7 million project renovating the former Camillus Cutlery headquarters into Camillus Mills. Camillus Mills is a 42,000-square-foot, mixed-use development with new rental apartments and 8,500 square feet of new commercial retail space in the village of Camillus. That’s according to a news release that the New York
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CAMILLUS — Crews have finished work on a $9.7 million project renovating the former Camillus Cutlery headquarters into Camillus Mills.
Camillus Mills is a 42,000-square-foot, mixed-use development with new rental apartments and 8,500 square feet of new commercial retail space in the village of Camillus.
That’s according to a news release that the New York City–based Community Preservation Corporation (CPC) issued Dec. 11. The CPC operates a Syracuse office at 315 N. Clinton St. in Syracuse.
As of Dec. 11, 21 of the 29 apartments are already leased, Dan Tartaglia of Sutton Real Estate Company of Syracuse said in the CPC release.
MCK Building Associates Inc. of Syracuse served as the project’s general contractor.
The renovation of the structure features 8,500 square feet of fully leased ground floor, street-front commercial space, as well as on-site parking. The commercial tenants include the headquarters of Hearth Management, an owner/operator of 15 senior living facilities in four states, and a branch of the Syracuse–based Freedom of Espresso coffee house, which will open in early 2018.
To help finance the project, CPC provided a $7.84 million construction loan as well as a State of New York Mortgage Agency (SONYMA)-insured $3.96 million permanent loan through its funding agreement with the New York State Common Retirement Fund.
Empire State Development awarded the project a $2.34 million Restore NY grant and a $500,000 grant through the Central New York Regional Economic Development Council.
Additionally, New York State Homes and Community Renewal (HCR) provided a $31,000 grant to Onondaga County from the New York Main Street program to replace the structure’s roof.
The project received its part I and part II approvals from New York’s State Historic Preservation Office and National Park Service to qualify for state and federal historic tax credits.
The Town of Camillus additionally provided a PILOT (payment in lieu of taxes) agreement to help facilitate the project, the CPC said.
The former Camillus Cutlery complex is a state-designated brownfield site. A brownfield is any property where redevelopment or re-use may be complicated by the presence or potential presence of a hazardous waste, petroleum, pollutant, or contaminant, as defined by the New York State Department of Environmental Conservation (DEC).
The development team worked with the DEC and New York State Department of Health to “fully remediate the residue of one hundred years of industrial activity,” the CPC said.
Those involved in the project included Franklin Properties of Syracuse; developer Tom Blair; Sutton Real Estate Company of Syracuse; Community Preservation Corporation; Camillus Village Mayor Patricia Butler-Rhoades; New York State Historic Preservation Office; Empire State Development; New York State Department of Environmental Conservation; Office of the New York State Comptroller, New York State Homes and Community Renewal; and Camillus Town Supervisor Mary Ann Coogan, according to the CPC release.
Building history
The Camillus Cutlery Company was one of the oldest knife manufacturers in the country, responsible for supplying pocket knives to the U.S. Armed Forces, the Boy Scouts of America, outdoor enthusiasts, and for the general public.
During its peak production, Camillus Cutlery employed 300 workers and manufactured nearly 2 million knives. The factory ceased operations in 2007, and the property was vacant until a large fire destroyed more than 100,000 square feet of former factory space in 2013. The company’s former headquarters building survived the fire.
The Camillus Cutlery legacy “remains culturally important” to village residents, the CPC contends. Many recovered artifacts have been incorporated into the renovated building, “paying homage to the company’s significance in the community.”
Construction continues on $15.8M Roosevelt Residences project in Utica
UTICA, N.Y. — Crews continue work on the $15.8 million Roosevelt Residences project at 1515 Brinckerhoff Avenue in Utica. The Roosevelt Residences project involves the construction of 50 affordable-housing units contained in 25 new buildings on 11 scattered sites in the Cornhill Neighborhood of Utica. Eight units will be set-aside for homeless veterans and for
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UTICA, N.Y. — Crews continue work on the $15.8 million Roosevelt Residences project at 1515 Brinckerhoff Avenue in Utica.
The Roosevelt Residences project involves the construction of 50 affordable-housing units contained in 25 new buildings on 11 scattered sites in the Cornhill Neighborhood of Utica.
Eight units will be set-aside for homeless veterans and for other “chronically homeless” populations. The project also includes the construction of a new Resident Center.
The Municipal Housing Authority of the City of Utica (Utica MHA) is working with Norstar Development USA, L.P., and Norstar Building Corporation on the project.
Norstar Development is headquartered in Concord, Ontario with a U.S. corporate office in Buffalo.
KeyBank’s (NYSE: KEY) Community Development Lending & Investment (CDLI) unit has provided an $8.2 million “credit enhancement” for the project, the Cleveland, Ohio–based bank said in a Dec. 7 news release.
Financing for the development also includes $8.21 million in tax-exempt bonds and mortgage loans from New York State Homes and Community Renewal (HCR), $1.2 million in funding from HCR’s supportive-housing opportunity program, $3.99 million in funding from HCR’s new-construction program, $1.44 million in funding from the Housing Trust Fund Corp’s (HTFC) Homes for Working Families Program and an annual allocation of $631,108 in low income-tax credits, according to a separate news release on the project from the New York State Office of Temporary and Disability Assistance. HTFC is part of New York State Homes and Community Renewal.
The balance of funding for the project was provided by a $770,000 award through the New York State Office of Temporary and Disability Assistance’s Homeless Housing Assistance Program, a $127,000 award from the New York State Energy and Research Development Authority, and $500,000 through the City of Utica HOME program, the state said.
Contact Reinhardt at ereinhardt@cnybj.com
Allstate Insurance renews lease at Widewaters
DeWITT — Allstate Insurance Co. recently renewed it lease of 2,605 square feet of office space at 5784 Widewaters Parkway in the town of DeWitt. Bill Anninos, of CBRE/Syracuse, and Tim Reynolds, of CBRE/Chicago, represented the tenant in this transaction. Len Brown, of JF Real Estate, represented the landlord. Lease terms were not disclosed.
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DeWITT — Allstate Insurance Co. recently renewed it lease of 2,605 square feet of office space at 5784 Widewaters Parkway in the town of DeWitt.
Bill Anninos, of CBRE/Syracuse, and Tim Reynolds, of CBRE/Chicago, represented the tenant in this transaction. Len Brown, of JF Real Estate, represented the landlord.
Lease terms were not disclosed.

Hamilton College names Keen dean of faculty
CLINTON, N.Y. — Hamilton College announced it has appointed Suzanne Keen as VP of academic affairs and dean of faculty. She is currently a member
Masonic Medical Research Laboratory to use $400K REDC grant to buy research equipment
UTICA, N.Y. — The Masonic Medical Research Laboratory (MMRL) in Utica will use a $400,000 state grant to purchase “several pieces of highly specialized research
People news: Ithaca College names Younger executive director for government and community relations
ITHACA, N.Y. — Ithaca College announced it has appointed Paula Younger as its new executive director for government and community relations. Younger has served since

Nelson Development hires Small Town 360 to offer digital tour capability for historic buildings
VESTAL — Nelson Development Group, LLC has hired virtual tour provider, Small Town 360, to create “immersive” tours of the company’s seven historic properties, including the new Gateway Building under construction on Front Street in Owego. The concept is to provide a 24/7 “Walk Through” for people to easily explore the inside of these buildings,
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VESTAL — Nelson Development Group, LLC has hired virtual tour provider, Small Town 360, to create “immersive” tours of the company’s seven historic properties, including the new Gateway Building under construction on Front Street in Owego.
The concept is to provide a 24/7 “Walk Through” for people to easily explore the inside of these buildings, the two Vestal–based companies said in a news release.
Small Town 360 will photograph and build tours for the buildings and apartments. The tours will become a tool and a resource for Nelson Development’s management team, according to David Coleman, owner of Small Town 360. Work on this project began in December.
“It will feel like you are walking through the halls of these buildings, every room different and with a special story to tell,” Coleman said in the release.
“Our buildings provide both residence and businesses with a one-of-a-kind environment meant to not only inspire but to boost pride in our community. We give people the opportunity to see how attractive, exciting buildings exist right in their own town,” Bruce Nelson, CEO of Nelson Development Group, said. “I chose Small Town 360 for this assignment because they are a leader in this innovative technology and their commitment to quality matches our own high standards.”
Nelson founded Nelson Development Group in 2008 to restore historical buildings and adapt them for “a new life.” He has 30 years’ experience in the construction field. Nelson Development’s other development projects include the Water Works Center in Watkins Glen; the Flats on Broadway and The Montour House in Montour Falls; and The Estates, Sheriff’s House, and The Jailhouse in Owego (pictured).
Small Town 360’s other recent virtual-tour projects include the Quarry Farm (Mark Twain’s summer residence), the Clemens Center, the Arnot Art Museum, Chenango County Council Arts, Binghamton Theatre, State Theatre of Ithaca, and the Historic Baxter Library in Portland, Maine, the release stated.

M&T Bank names Jones CEO, following Wilmers’ death
BUFFALO, N.Y. — M&T Bank Corp. (M&T) (NYSE: MTB) has appointed René Jones chairman and CEO of the parent company and its principal banking subsidiary,
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