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Upstate Refractory Services acquires Hanyan-Higgins Company
NEWARK — Upstate Refractory Services (URS), a contractor, installer and distributor of refractory materials in Newark in Wayne County, has acquired the assets of Cicero–based Hanyan-Higgins Company Inc. URS specializes in “engineered precast refractory shapes, stack bonded ceramic fiber panels used in furnace roofs, walls and doors, refractory relines and repairs, distribution of refractory materials, […]
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NEWARK — Upstate Refractory Services (URS), a contractor, installer and distributor of refractory materials in Newark in Wayne County, has acquired the assets of Cicero–based Hanyan-Higgins Company Inc.
URS specializes in “engineered precast refractory shapes, stack bonded ceramic fiber panels used in furnace roofs, walls and doors, refractory relines and repairs, distribution of refractory materials, combustion controls, and design and fabrication of new furnaces,” according to its website.
Industrial heating furnaces serving the heat treating, forging, foundry, and ceramics industries are “our core competency,” per the company’s LinkedIn page.
Hanyan-Higgins, which has a main office located at 7397 Taft Park Drive in Cicero, has been providing refractory sales and service to industrial, commercial, and municipal customers for nearly 90 years. It also has locations in Albany and Massena
The deal closed on March 2, says Dave Wetmore, president of URS. He declined to disclose any terms of the asset-acquisition agreement when he spoke to CNYBJ on March 12.
“We’ve been friends for nearly 20 years,” says Wetmore, referring to URS’ relationship with Hanyan-Higgins.
Wetmore co-owns URS along with his wife, Diane, who serves as the firm’s VP, he says.
URS has construction capability, but the workers at Hanyan-Higgins “specialize in it,” according to Wetmore. The difference between the two firms, he notes, is that Hanyan-Higgins handles “a lot” of on-site installation work, saying it is “pretty much their focus.”
“They have some equipment that we didn’t have and they have some customer relationships that we didn’t have,” says Wetmore.
In its area, Hanyan-Higgins had a “great following” and “good loyal customer base.”
“That was what really attracted us to them,” says Wetmore.
The acquisition puts URS closer to some of its customers that are located to the east and north of the firm’s main office in Wayne County.
“Hanyan-Higgins typically did construction work and they staged some of their material and equipment closer to the customer, which gives you a little quicker response time,” says Wetmore.
The acquisition deal
In the deal, URS added four employees to increase its employee count to about 43 workers. The new employees include John and Dave Higgins, who co-owned Hanyan-Higgins before the acquisition. A third owner, Joe Higgins, an older brother, is retiring, according to Wetmore.
URS also acquired equipment, vehicles, and specialized tools. The company is leasing the Cicero location from Hanyan-Higgins, he added.
URS also plans to maintain a presence with the Hanyan-Higgins location in Albany but isn’t sure how it plans to handle the Hanyan-Higgins site in Massena, says Wetmore. It’s been mainly used for storage, and Wetmore figures URS may continue using the facility for that same purpose.
URS currently has a customer list of about 180 clients and will add about 80 to 100 new customers with the acquisition. “There was some overlap with us because we’re in the same business,” says Wetmore.
URS services the heat-process industry with customers that include Crucible Steel in Geddes; Novelis, a producer of flat-rolled aluminum products in Oswego; and Alcoa Corp. in Massena, he says.
“The thing that we want to stress to [Hanyan-Higgins] customers is that we intend to take care of them as well as they were taken care of before,” he says.
Hanyan-Higgins has been a distributor of Plibrico refractory products for over 60 years, and with this acquisition, URS will continue to offer Plibrico across upstate, Central, and Western New York.

OCIDA approves spending $500,000 to clear buildings from former Roth Steel property
SYRACUSE — The eight buildings still standing on the former Roth Steel property at 800 Hiawatha Blvd. will be torn down under a contract approved by the Onondaga County Industrial Development Agency (OCIDA). OCIDA agreed to pay ERSI (Electronics Recycling & Scrapping, Inc.) of DeWitt up to $500,000 to tear down the buildings. That work
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SYRACUSE — The eight buildings still standing on the former Roth Steel property at 800 Hiawatha Blvd. will be torn down under a contract approved by the Onondaga County Industrial Development Agency (OCIDA).
OCIDA agreed to pay ERSI (Electronics Recycling & Scrapping, Inc.) of DeWitt up to $500,000 to tear down the buildings. That work is expected to be completed within six months. However, much work remains to be done before the 23 acres on the south shore of Onondaga Lake are usable, officials say.
“We’re probably going to have to spend more here for a while,” OCIDA Chair Pat Hogan said before the unanimous vote.
Hogan tells CNYBJ that the former scrap yard first needs to be cleared, then needs to be investigated for contaminants, and finally, decontaminated before it would be usable or even left as a grassy field.
“I think we’re going to be in it until it’s all cleaned up, at least that’s my opinion, and the board’s,” Hogan says.
OCIDA bought the property from a Canadian company, called American Iron & Metal Co., Inc. in 2015. That firm sought to continue operating a scrap yard on the lakeside land.
Hogan says officials have long talked of using the former Roth site for part of the Loop the Lake Trail that would encircle all of Onondaga Lake with a path for walking and bicycling.
“You could see that park going through there — and soon,” Hogan says.
NYS, PTNY announce $450K in grants to state parks, forests
New York State (NYS) and Parks & Trails New York (PTNY) recently announced $450,000 in state grants to 21 organizations dedicated to the stewardship and promotion of New York State parks, historic sites, and public lands. These groups raise private funds for capital projects, perform maintenance efforts, provide educational programming, and promote public use by
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New York State (NYS) and Parks & Trails New York (PTNY) recently announced $450,000 in state grants to 21 organizations dedicated to the stewardship and promotion of New York State parks, historic sites, and public lands.
These groups raise private funds for capital projects, perform maintenance efforts, provide educational programming, and promote public use by hosting special events, according to a news release from the New York Department of Environmental Conservation (DEC).
The Park and Trail Partnership Program grants, funded through the state’s Environmental Protection Fund, will be matched by almost $200,000 in private and local funding, which will support projects. The Park and Trail Partnership Program grants, according to the DEC release, are designed to:
• Enhance the preservation, stewardship, interpretation, maintenance, and promotion of New York State parks, trails, historic sites, and public lands;
• Increase the sustainability, effectiveness, productivity, volunteerism, and fundraising capabilities of nonprofit organizations that promote, maintain, and support New York State parks, trails, and state historic sites; and
• Promote the tourism and economic-development benefits of outdoor recreation through the growth and expansion of a connected statewide network of parks, trails, and greenways.
The grants are administered by the State Office of Parks, Recreation, and Historic Preservation, and Parks & Trails New York, a statewide nonprofit group. This year for the first time, grant awardees include DEC Friends groups.
The organizations receiving grants in Central New York regions include:
Central Region
Chittenango Landing Canal Boat Museum: $20,400 to create a new education program entitled “The Story of the Water STEM Program: Erie Canal Connections.” The program will allow the museum to research water systems related to the Erie Canal and create STEM educational programming. Additional components of the new STEM program will be a summer STEM camp, and a “Story of the Water” series of talks. The new education program will enable visitors to explore how humans affect the canal water system today.
Council of Park Friends: $8,500 to make many “needed” updates to the Clark Reservation State Park Nature Center, specifically the geology exhibit, which explains the geologic formation comprising the main attraction at the park. Additional updates include the wildlife and flora exhibits, replacing the book collection, and purchasing new tables and display cases.
Mohawk Valley
Friends of Johnson Hall: $9,905 for of a historic floor cloth, a “painted carpet” for the front hallway of Johnson Hall State Historic Site in Johnstown. This reproduction floor cloth seeks to help protect the original wooden floor from heavy wear by visitors and will complete the restoration of the decorative finishes on the first floor of this site. Funds will also be used to produce a detailed color booklet, postcards and a website update to summarize all the restorations projects that have been competed or are underway.
North Country
Azure Mountain Friends: $7,225 to initiate a publicity campaign and fund necessary repairs. The publicity campaign seeks to improve communications to the public about the work of the Azure Mountain Friends, the history of the tower, expand interest, ultimately increase the number of volunteers and supporters, and ensure the continuation of educational programs.
Friends of the Nature Center: $50,000 to create a new forest exhibit that will be located at the entrance of the Minna Anthony Common Nature Center. This exhibit will include interactive graphics that explain what each part of the tree does. This “modern, state of the art exhibit” seeks to draw the attention of new visitors, while also giving returning visitors a reason to return and explore the new elements.
Winona Forest Recreation Association: $19,082 for the rehabilitation of multi-use trails in the Winona State Forest, designed to increase public access and significantly enhancing users’ experience. This rehabilitation of the trails will attract new users, increase tourism dollars, and grow the local economy, the release stated.
Parks & Trails New York says it is an advocate for parks and trails, dedicated since 1985 to improving the health and quality of life of all New Yorkers by working with community organizations and municipalities to envision, create, promote, and protect a growing network of parks, greenways and trails throughout the state for all to use and enjoy.

Auction win expected to get Endicott battery plant running sooner
ENDICOTT — A good buy at a North Carolina auction is expected to speed the completion of a battery plant at the former home of IBM. The Imperium3 New York consortium had planned to begin production at the end of 2019 at the Huron Campus in the village of Endicott. It now expects production to
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ENDICOTT — A good buy at a North Carolina auction is expected to speed the completion of a battery plant at the former home of IBM.
The Imperium3 New York consortium had planned to begin production at the end of 2019 at the Huron Campus in the village of Endicott. It now expects production to get underway in the first half of 2019.
The schedule was moved up when Imperium3 paid $5 million at an auction for battery-making equipment in North Carolina that cost the previous owner more than $200 million.
Magnis Resources Ltd., the Australian–based partner in the consortium, said in a news release that the purchase increased its share of Imperium3 to 41 percent.
The equipment was part of Alevo, a bankrupt company that sought to make custom batteries in North Carolina, according to press reports. Magnis said the equipment “includes all operations such as slurry making, coating cell assembly, formation and testing, module assembly and packing.”
The equipment will be disconnected, packed, and sent to the Huron Campus. There, the equipment will be modified to incorporate Imperium3’s proprietary technology, and augmented with equipment to make cylindrical batteries, Magnis said in the release.
“Our battery plant build in New York is progressing with excellence and is demonstrating both quality and pace,” said Magnis Chairman Frank Poullas. “Finalizing the recent purchase of equipment has provided another pivotal opportunity for Magnis, enabling an increasing share of a plant that will be in production next year.”
At the same time, Poullas pointed out that Imperium3’s battery making process doesn’t include cobalt, an element used to help stabilize most lithium batteries. He noted that was a strategic advantage for Imperium3 because cobalt prices surged 60 percent in the past year and now top $80,000 a metric ton.
Lithium batteries are used in cell phones, electronic devices, and some plug-in electric automobiles. Demand has been strong for years and Imperium3 said the plant’s initial production has already been sold.
Imperium3 has received state assictance since its founding in 2016. Empire State Development offered Imperium3 performance-based incentives totaling $7.5 million, including a $4 million Upstate Revitalization Initiative grant and $3.5 million in Excelsior Jobs Program tax credits. Additionally, the state expects Imperium3 will qualify for an estimated $5.75 million in New York Investment Tax Credits.
Imperium3 is a consortium of companies, including three from the Southern Tier: C4V, from Binghamton, which will provide the core intellectual property; C&D Assembly, of Groton, which is supplying electronic board assembly and battery testing and Primet Precision Materials, of Ithaca, which is offering advanced processing of materials.
The organization expects to create 230 new jobs in the next five years.
Other New York state companies involved include Kodak and CMP Advanced Mechanical Solutions.
Founded in the fourth quarter of 2017, the consortium’s stated goal was to commercialize CV4’s technology for making more efficient and less expensive lithium ion batteries while operating the state’s first giga-factory producing lithium ion batteries.
Additionally, Magnis, a publicly-traded Australian company, will provide anode materials and Boston Energy and Innovation, another Australian business specializing in clean energy, will provide international sales and marketing. More than 20 international companies have been qualified by C4V as strategic suppliers of high-quality lithium, electrolyte, separator and other critical raw ingredients to Imperium3NY — including a Lithium mine just hours from Binghamton, according to a news release.

Local businesses, school children help restore Onondaga Lake
Every day, nearly 7,000 school children in 15 schools across Central New York, along with dozens of local businesses and colleges, are part of a unique effort that is restoring the environment along the western shore of Onondaga Lake. Together, these schools and businesses are keeping millions of pounds of food scraps out of the
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Every day, nearly 7,000 school children in 15 schools across Central New York, along with dozens of local businesses and colleges, are part of a unique effort that is restoring the environment along the western shore of Onondaga Lake.
Together, these schools and businesses are keeping millions of pounds of food scraps out of the trash. This organic material is transported to the Onondaga County Resource Recovery Agency’s (OCRRA’s) Amboy Compost Facility on Airport Road in the town of Camillus, where it is processed into nutrient-rich compost for a fraction of the cost of normal trash disposal.
“The use of this compost for upland areas on the western shoreline of Onondaga Lake is successfully reestablishing native vegetation and improved habitat diversity for birds and other wildlife,” according to Paul Schultz, senior project manager with OBG (O’Brien & Gere). “To date, about 90 acres of wetlands have been restored, and more than 1 million native plants, including those linked to the lake’s rich culture and history, have been planted. More than 250 wildlife species, some that have not been seen in decades, are now calling these areas home, and more than 120 unique bird species have been identified in the area.”
A 20-year undertaking, the cleanup of Onondaga Lake is one of the largest, most complex remediation programs in the U.S. OBG has served as a strategic partner to Honeywell in this program focused on creating healthy, sustainable habitats that will benefit the lake’s ecosystems and neighboring communities.
With dredging, capping, and habitat restoration now complete, the program has resulted in the best lake water quality in decades, as well as the return of wildlife. The program has received engineering excellence awards from the American Council of Engineering Companies (ACEC) and Environmental Business Journal, and a safety award from the Western Dredging Association (WEDA). This effort was a success with the help of compost made by OCRRA — a public benefit corporation that provides a comprehensive solid-waste management system for Onondaga County.
OCRRA’s Amboy Compost Facility has received environmental excellence awards from both the Solid Waste Association of North America and the New York State Department of Environmental Conservation. The operation utilizes an aerated static pile process designed by GHD Engineers in Cazenovia, which reduces decomposition time by more than 60 percent. The compost is rigorously tested as part of the U.S. Composting Council’s Seal of Testing Assurance (STA) program and is utilized in a variety of applications ranging from wetland restoration to residential landscapes and gardens. The material has been utilized at the Rosamond Gifford Zoo’s rain garden, the green roof at the Jacob Javits Convention Center in New York City, and on the parade grounds of the U.S. Military Academy at West Point.
“The revitalization of Onondaga Lake’s western shoreline is a great community restoration story,” says OCRRA Executive Director Dereth Glance. “What makes it especially noteworthy is the involvement of numerous local businesses and schools that were early adopters of OCRRA’s food scrap recovery program.”
Some of these entities include: Wegmans, Pastabilities, Paul DeLima Coffee, Empire Brewing Company, Sheraton Syracuse University Hotel and Conference Center, Crouse Hospital, Upstate University Hospital, and many of the restaurants at Destiny USA.
Syracuse University, Le Moyne College and Onondaga Community College were also involved early on. The participating local school districts include LaFayette School District, Jordan-Elbridge Central School District, Fayetteville-Manlius Central School District, and Westhill Central School District.
Since the program’s inception in 2014, these entities amongst others have helped turn more than 18,200 tons (36.4 million pounds) of “trash” into a beneficial soil amendment.
“Compost adds nutrients to the soil, reduces the need to water, suppresses plant disease, reduces the need for chemicals and pesticides and sequesters carbon,” said Glance. “This means it helps our planet; it grows healthier plants, reduces greenhouse gasses, and protects our water supply from pollutants.”
Another unique aspect of this award-winning waste-reduction program involves a partnership between OCRRA and ARC of Onondaga’s vocational division, Monarch. Monarch team members bag OCRRA’s STA-certified compost. The bagged material is popular with local gardeners and is available through 30 local retailers — a complete list of retailers and locations can be found online at www.ocrra.org/services/compost/
Residents are also invited to drop off yard waste — and food scraps — at OCRRA’s Amboy or Jamesville compost sites for a small, one-time seasonal fee. For more information about OCRRA’s compost facilities, its aerated compost system, and its mulch and compost products, visit: www.ocrra.org/services/compost/
Kristin Halpin is PR & communications manager at OBG. Contact her at Kristin.Halpin@obg.com. Andrew Radin is director of recycling and waste reduction at OCRRA. Contact him at aradin@ocrra.org
More Funding for Roads, Bridges Needed to Help Upstate Economy
Improving and maintaining local roads and bridges is one investment the State can make that positively affects our Upstate communities, economies, and motorists. Yet during budget season it’s always a challenge to ensure enough state dollars are invested in this type of infrastructure for Upstate. There are a few key programs in the budget which provide
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Improving and maintaining local roads and bridges is one investment the State can make that positively affects our Upstate communities, economies, and motorists. Yet during budget season it’s always a challenge to ensure enough state dollars are invested in this type of infrastructure for Upstate.
There are a few key programs in the budget which provide critical funding for local road paving, bridge, and culvert work which, if properly funded, have proven to help ease the burden for local property taxpayers in Upstate. One successful and long-standing program is the Consolidated Highway Improvement Program (or CHIPs), which benefits localities directly. After the budget passes, the New York State Department of Transportation awards CHIPs funding to localities based on a formula that considers local highway miles and motor-vehicle registrations. Most local officials agree that the way funds are dispersed through CHIPs is fair.
For years, however, funding for CHIPs saw no increase despite rising costs associated with highway maintenance and repair. Advocacy does make a difference. Thanks to continued pressure placed on the governor and the Assembly speaker by me and more than 100 other lawmakers — along with local highway superintendents — municipalities are receiving between 50 percent and 55 percent more than they were five years ago through CHIPs and other infrastructure programs designed to assist local highway maintenance projects and repairs. This year, we are pushing for an additional $85 million to bring the total CHIPs allocation to $523.1 million — up from the proposed $438.1 million. This would help localities keep up with the rising costs of asphalt, equipment, and labor.
We have also been successful in getting additional initiatives funded to help pay for similar infrastructure projects. PAVE-NY and BRIDGE-NY were created in the 2016 budget and for the past two years, $100 million has been allocated to each fund. The state uses the same formula as CHIPs to allocate funds through PAVE-NY and BRIDGE-NY — a competitive grants program. The executive budget proposal maintains each of these programs at last year’s funding level of $100 million.
Unfortunately, the proposed budget eliminates an important program that has also proven to be successful for localities, particularly in Upstate, known as the Extreme Winter Recovery fund. In 2014, $40 million was allocated to this program,which was the first year it was made available to localities. In 2015,
$50 million was allocated to this fund. For reasons that are unclear, funding was not made available in 2016. Last year, however, $65 million was allocated to the Extreme Winter Recovery fund. This year, the governor’s proposed budget does not include any funding for this program, which has become essential to municipalities to be able to invest in road projects that will stand up to freezing temperatures and necessary snow removal.
Every additional dollar of state support for our roads and bridges means a dollar less that our local property taxpayers must pay. Investments in roads and bridges are important to economic growth, an attraction for developers, and catalyst for job creation throughout the Central and Northern New York areas.
William (Will) A. Barclay is the Republican representative of the 120th New York Assembly District, which encompasses most of Oswego County, including the cities of Oswego and Fulton, as well as the town of Lysander in Onondaga County and town of Ellisburg in Jefferson County. Contact him at barclaw@assembly.state.ny.us, or (315) 598-5185.
Is your Small Business Facing Burdensome Federal Regs?
Federal regulation and federal agency enforcement actions impact small businesses around the country. To help bridge the gap between federal regulators and the full spectrum of the small-business community, Congress created the Office of the National Ombudsman, by passing the Small Business Regulatory Enforcement and Fairness Act in 1996 (also known as the SBREFA Act).
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Federal regulation and federal agency enforcement actions impact small businesses around the country. To help bridge the gap between federal regulators and the full spectrum of the small-business community, Congress created the Office of the National Ombudsman, by passing the Small Business Regulatory Enforcement and Fairness Act in 1996 (also known as the SBREFA Act).
Together with SBA resource partners and Regulatory Fairness Board members, the National Ombudsman convenes public forums — roundtables and hearings — in all 10 SBA regions each year. These public forums bring together Regulatory Fairness Board members appointed by the SBA administrator, small-business owners and operators, and representatives of federal regulatory agencies to provide a unique and direct channel for small-business owners to voice concerns and report hurdles for their businesses that could be relieved by different regulatory approaches.
Roundtables bring together the small-business community and business and trade associations for a dialogue with the National Ombudsman, Regional Regulatory Fairness Board members, and often, local representatives of federal regulators. Participating federal agencies explain their regulatory and compliance-assistance programs, while representatives of small businesses voice concerns about specific regulatory requirements and the impact of government rules on local businesses.
Hearings are public forums that collect information and receive testimony from individual entrepreneurs and small-business groups. They also educate the community on the federal regulatory hurdles that small businesses face. Federal-agency representatives are invited to attend hearings to keep abreast of small-business regulatory issues, particularly when they directly concern an agency’s enforcement responsibilities.
In addition to working with individual small-business complaints, the Office of the National Ombudsman evaluates federal agencies in accordance with the SBREFA Act to increase a fair and burden-free environment for small businesses.
Small businesses with problems involving unfair or over-burdensome federal regulations can submit a request for assistance using the website www.sba.gov/ombudsman/comments. After receipt, the Ombudsman reviews the form, determines how the office can assist, advises the small business of the expected next steps and contacts the federal agency involved if a SBREFA review process is warranted. The Ombudsman’s Office follows up on the response of the federal agency and communicates to the small business owner of the actions taken to assist them.
Regulatory Fairness Board members in each of SBA’s 10 regions consist of established small-business owners who serve as the eyes and ears for small companies and their local communities. I encourage our experienced entrepreneurs from upstate New York to consider volunteering to serve on the Regulatory Fairness Board for Region II, which covers New York, New Jersey, Puerto Rico, and the U.S. Virgin Islands. You can begin the application process by simply sending an email to our SBA Ombudsman at ombudsman@sba.gov.
Bernard J. Paprocki is district director for the SBA’s Syracuse district office. He is responsible for the delivery of SBA’s financial programs and business-development services for a 34-county region in upstate New York.
ABIGAIL YOUNG has been promoted to assistant account manager at LP&M Advertising in Syracuse. She was formerly a marketing coordinator. Young graduated from the University at Albany (SUNY) with a bachelor’s degree in journalism, and minors in English and communications. She joined LP&M in 2015.
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ABIGAIL YOUNG has been promoted to assistant account manager at LP&M Advertising in Syracuse. She was formerly a marketing coordinator. Young graduated from the University at Albany (SUNY) with a bachelor’s degree in journalism, and minors in English and communications. She joined LP&M in 2015.

DANIEL J. CAPELLA has been named retail products specialist at Pathfinder Bank. He replaces DAVID GUYNN, who is retiring from his position after 17 years with the bank. Capella brings almost two decades of experience in banking, as well as experience in residential-mortgage lending. He holds a bachelor’s degree in public relations and marketing and
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DANIEL J. CAPELLA has been named retail products specialist at Pathfinder Bank. He replaces DAVID GUYNN, who is retiring from his position after 17 years with the bank. Capella brings almost two decades of experience in banking, as well as experience in residential-mortgage lending. He holds a bachelor’s degree in public relations and marketing and an MBA from SUNY Oswego.
Before joining Pathfinder Bank in 2014, Capella previously worked at JP Morgan Chase, Alliance Bank, and Oswego County Savings Bank.
Erie Materials announced that BILL RAY has been promoted to general manager of the firm’s distribution center in Syracuse. He had previously been operations manager at the facility. Ray joined Erie Materials in 1997 and has worked in the warehouse, as a driver, in the purchasing department, and as an inside sales representative at the
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Erie Materials announced that BILL RAY has been promoted to general manager of the firm’s distribution center in Syracuse. He had previously been operations manager at the facility. Ray joined Erie Materials in 1997 and has worked in the warehouse, as a driver, in the purchasing department, and as an inside sales representative at the Syracuse branch. STEVE SCHANTZ has joined the general contracting/architectural department as a territory manager for the Syracuse and Central New York market. He has been with Erie Materials as an inside sales representative at the Syracuse branch since 2013. Schantz previously worked in contractor sales and in the building trades. GARY EWAIN and BRIAN DIEHL were named inside sales representatives at the Binghamton branch. Ewain has been with Erie Materials since 2012, starting as a driver, moving into the warehouse, and serving as a hybrid inside sales/warehouse person. Previously, Diehl worked for a building-materials distributor in Pennsylvania. SAM VROMAN transferred from Binghamton to the Elmira branch as an inside sales representative. He started as temporary warehouse help in 2004, was hired for the warehouse full time in 2005, and then was promoted to inside sales in 2007.
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