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What You Don’t Say is as Important as What You Do Say

Dear reader: Do you know what time it is?  If you just looked at a clock and were prepared to tell me “It’s 8:30” or “It’s noon” or some other time, you’re probably just trying to be helpful. But that’s not always the best communications strategy.  When communicating in business situations — especially when what […]

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4 tips for small-business owners to respond to negative online reviews

This spring, small-business owners across the U.S. said business was booming, with 59 percent expecting their revenue to increase over the next 12 months, 67 percent looking to expand in the year ahead, and 24 percent planning to hire in that same timeframe, according to our Bank of America Spring 2019 Small Business Owner Report. 

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America’s Banning Obsession

A few years ago, I heard a professor condemn book-banning. This was in a public lecture. She condemned Christian groups in the hinterlands, because they wanted to ban books from school libraries. Books on same-sex relationships, for example. An audience member asked if the professor and her ilk would ever do the same. Would they

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Let’s Not Just Focus on Elections, But Also on How We Elect

A few years ago, I was at a polling place here in Indiana where a long line of people stood waiting to vote. A woman recognized me and called me over. “Why is it,” she asked, “that you politicians make it so hard and inconvenient to vote?” We have an archaic registration process, restrictive voting

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Solvay Bank

KEN JARDIN has joined Solvay Bank as its chief lending officer. He has more than 30 years of industry experience building banking relationships across New York state. JOHN GIBBS has been promoted to senior commercial loan officer and commercial team leader. He was previously a commercial lender and has been with Solvay Bank for 16

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CHRISTOPHER J. SPILKA

Christ the King Retreat and Conference Center has named CHRISTOPHER J. SPILKA as the new Retreat House director. He is the first lay Retreat House director. Spilka replaces Rev. John Rose in this position. Spilka previously worked as youth ministry director at Holy Family Parish in Fairmount. He also has experience in the hospitality industry,

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SUNY Morrisville

STEVIE WATSON has been appointed dean of the School of Agriculture, Business & Technology at SUNY Morrisville. He is the first dean of Morrisville’s School of Agriculture, Business & Technology, one of two new schools within the college formed after reorganizing and restructuring programs previously spread across four schools. Watson most recently was dean of

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LANCE YOUNG

Del Lago Resort & Casino has promoted LANCE YOUNG, VP of gaming operations, to executive VP and general manager. He will be assuming the role formerly held by Mark Juliano, who left to become chief gaming officer at Baha Mar, a luxury casino and resort in Nassau, Bahamas. Young has been a part of the

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Bankers Healthcare Group (BHG)

Bankers Healthcare Group (BHG) has added eight new employees in its Syracuse office. SEAN KATKO has joined as an AVP, bank sales. He is a recent graduate from Niagara University’s MBA program and is also commissioned as an infantry officer in the Army National Guard. MERSADIZ HAYNES and DANA BLYTHE have come aboard as junior

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SHEILA DION

SHEILA DION has joined Northwestern Mutual- Dean Ripley of Phoenix, as marketing coordinator. Dion comes to Northwestern Mutual from Dale Carnegie of CNY. She received a liberal arts & science degree from Holyoke Community College.

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