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Is Your Company’s Bench Deep Enough During Difficult Times?
In the uncertain times that COVID-19 produced, business leaders were forced to face the fact that employees might not be available every day to do their jobs. That is either because of their own health concerns or because they were scrambling to make child-care arrangements because of school closings. And, as the economy takes a […]
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In the uncertain times that COVID-19 produced, business leaders were forced to face the fact that employees might not be available every day to do their jobs. That is either because of their own health concerns or because they were scrambling to make child-care arrangements because of school closings.
And, as the economy takes a hit, some businesses may need to downsize, leaving the remaining workers to take on duties they are unprepared for and weren’t hired to carry out.
That’s one reason why it’s always a good idea to cross-train employees, allowing someone else to step in when circumstances necessitate it.
Ultimately, you want everyone who works for you to broaden their knowledge and expand the scope of what they normally do. The result is a more efficient and productive workplace.
In [my] younger days, [I] was an Army Ranger, where the need to cross-train was inescapable. If you are on a critical military mission and someone goes down, another Ranger needs to take over that person’s duties. Otherwise, the mission would be scrapped.
The average business day may not be as severely distressing as a military mission, but just as in the military, cross-training comes with benefits. It prevents mistakes. It improves accuracy. It saves time. It saves money.
And each additional duty an employee can take on during uncertain times could make the difference on whether a project or order is completed on time, and whether missed deadlines leave customers unhappy, costing the business money — or even leading to it going out of business.
Some business leaders may say they just can’t work in the time for cross-training because they and their employees are too busy. They probably are busy, but it needs to be a priority and they need to figure out a way to find the time. We’re probably seeing right now just how important it can be.
Here are a few suggestions for working cross-training in to harried schedules:
• Make use of downtime. Few people are busy every minute, so take advantage of any downtime to slip in cross-training. That way no one is just sitting around waiting for the next project.
• Schedule time. I’m skeptical when people tell me they don’t have any downtime, but let’s assume that’s so. Then I recommend you set aside time specifically dedicated to cross-training. It’s that important. Figure out who you need to cross-train, and find the areas of your business where cross-training will pay off the most.
• Implement “lunch-and-learns.” Nearly everyone eats lunch or takes a break at mid-day, and that’s a great time to set up some lunch-and-learn times when someone in the company can teach others about what they do.
An added bonus to cross-training is people who don’t normally interact are brought together and develop a better appreciation for what others do. That helps to create an even greater sense of team throughout the organization, which is especially important during difficult times like these when everyone needs to pull together.
Bill Higgs is author of “Culture Code Champions: 7 Steps to Scale & Succeed in Your Business” (www.culturecodechampions.com/training). He trains companies on how to improve their bottom line by improving their culture, and recently launched the “Culture Code Champions” podcast.
How To Draw On The Power of Perseverance During COVID-19
People’s ability to keep up their spirits is being put to the test during the COVID-19 pandemic. Health concerns, job worries, and disruptions to day-to-day

TSA’s tips for flying during the coronavirus pandemic
The number of travelers choosing to fly has plummeted as a result of the coronavirus pandemic. However, if you must fly, here are some tips from the Transportation Security Administration (TSA) for traveling during the pandemic. Tip 1: Bring that hand sanitizer with you. TSA is currently allowing one liquid hand sanitizer container, up to
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The number of travelers choosing to fly has plummeted as a result of the coronavirus pandemic. However, if you must fly, here are some tips from the Transportation Security Administration (TSA) for traveling during the pandemic.
Tip 1: Bring that hand sanitizer with you. TSA is currently allowing one liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags until further notice. Since these containers exceed the standard 3.4-ounce allowance typically permitted through a checkpoint, they will need to be screened separately. This will add some time to the checkpoint screening experience. Please keep in mind that all other liquids, gels, and aerosols brought to a checkpoint continue to be limited to 3.4 ounces or 100 milliliters carried in a one quart-size bag.
Tip 2: Bring those wipes along with you too. Travelers are permitted to bring individually-packaged alcohol or anti-bacterial wipes in carry-on or checked luggage. Jumbo containers of hand wipes are also allowed in carry-on or checked luggage.
Tip 3: Wear a mask if you like. Travelers are allowed to wear masks during the security screening process, however a TSA officer may ask the traveler to adjust the mask to visually confirm the person’s identity during the travel-document checking process.
Tip 4: If your license expired on or after March 1, don’t panic. If your driver’s license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer. By the way, the Department of Homeland Security recently announced an extension of time to obtain a REAL ID-compliant driver’s license. The new deadline is Oct. 1, 2021.
Tip 5: Place items from your pockets into your carry-on bag. Prior to going through the security checkpoint, take the items from your pockets and place them into your carry-on bag so that you don’t have to place them in a bin. Remove the keys, tissues, lip balm, loose change, breath mints, mobile phone, and anything else from your pockets and place them right into your carry-on bag.
Tip 6: Remember to wash your hands. It’s good practice to wash your hands before and after going through the security screening process.
For more helpful information about TSA’s security screening process during the pandemic, visit: www.tsa.gov/coronavirus.
Lisa Farbstein is a spokesperson in the TSA’s Office of Public Affairs. This article is drawn from a news release she and the TSA issued on April 15.
It’s Time to Start Getting Back to Work
Over the years, our Assembly Republican conference has consistently warned against one-size-fits-all solutions for New York state, one of the most regionally diverse in the union. What works for the residents in Manhattan does not necessarily work for us. It has been true of countless economic issues before, and I believe that it’s true when it
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Over the years, our Assembly Republican conference has consistently warned against one-size-fits-all solutions for New York state, one of the most regionally diverse in the union. What works for the residents in Manhattan does not necessarily work for us. It has been true of countless economic issues before, and I believe that it’s true when it comes to dealing with the economic crisis our families are facing now.
[The week of April 20-24], our Assembly minority conference unveiled a plan to lift emergency economic restrictions on a regional basis. Our New York State “Regional Restart” initiative would bring together a bipartisan panel of private-sector leaders and public-health officials to develop a comprehensive plan to safely and gradually get more and more people back to work.
[The same] week, the Empire Center released a report detailing the disproportionate toll the crisis has taken on downstate New York. It found that 97 percent of COVID-19 fatalities were recorded in the five boroughs, on Long Island, or in the suburbs immediately north of New York City. According to their report, Upstate has only recorded 1.5 infections per 1,000 residents.
If the goal of the “New York State on PAUSE” directive was to prevent the spread of the virus from overwhelming the emergency capacity of our health-care system, it seems as though we achieved that in our region. In fact, the Empire Center tells us that “many upstate hospitals have been furloughing employees for lack of business or revenue.”
Let me be clear: we still need to be vigilant about this virus. I am pleased that President Trump and Gov. Cuomo had productive discussions about expanding testing, and I know that getting back to work means listening to the guidance of public-health officials. But we need to begin that process now. Our families and our communities depend on it.
Brian M. Kolb (R,I,C–Canandaigua) represents the 131st Assembly District, which encompasses all of Ontario County and parts of Seneca County. Contact him at kolbb@nyassembly.gov
If you feel like Congress has become less productive, less functional, and more partisan — you’re right. I have been thinking a lot lately about how it’s changed over the years since I served there in the 1960s to the 1990s, and several issues help explain why it often struggles to get things done. Heightened partisanship may
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If you feel like Congress has become less productive, less functional, and more partisan — you’re right. I have been thinking a lot lately about how it’s changed over the years since I served there in the 1960s to the 1990s, and several issues help explain why it often struggles to get things done.
Heightened partisanship may top the list. Congress has always been a partisan organization; we’ve seen tense battles throughout its history. But now they’re more intense and occur more frequently. Members tend to see issues predominantly, though not completely, through a partisan lens.
This is reflected in their voting patterns. In the 1960s and 1970s, votes in which a majority of one party opposed a majority of the other occurred roughly one-third to one-half the time. Starting in the early ‘90s, that percentage rose into the 60 to 70 percent range. Add to this increasingly split control of Congress, with one party controlling the House and the other governing the Senate, and agreement becomes exceedingly difficult to find.
In many ways, this reflects the country at large. Though identification with a party or as an independent has tended to move a few percentage points over time, Americans of each party seem ever more firmly stuck in their own camps. It has become more difficult to resolve our differences, and this has undoubtedly contributed to Congressional gridlock.
Years ago, the question that pervaded discussions on Capitol Hill was, “What can we do to resolve this problem?” Members were unwilling to accept stalemate or lack of agreement. Leaders at the time — people like Carl Albert and Tip O’Neill on the Democrats’ side and Bob Michel and John Anderson on the Republicans’ flank — certainly had partisan differences. However, these disagreements did not dominate the discussion. Behind closed doors they would discuss them civilly and politely, even going so far as to share private polling numbers.
At the same time that polarization has increased, Congress’s ambition has generally lessened. It’s almost inconceivable today that Congress would tackle a big issue — say, how to provide health care for older people — by trying to create something like Medicare. You see this same trend in oversight of the executive branch. There were committee chairmen who knew the ins and outs of the departments they oversaw down to the finest detail. They would spend days grilling administration witnesses (of even their own party), creating an extensive record of what an administration and its political appointees were trying to accomplish — information that helped ordinary Americans understand and judge the government’s approach. That is much harder to find today.
I think you can also detect the same trend at work in a diminishment of Congress’s oratorical ambitions. There was a time when members of Congress on both sides of the aisle considered Congress to be equal in stature to the president and the executive branch, and their speech-making reflected this. They saw strong oratory as a chance to encapsulate ideas and inspire Americans to rally behind them.
A key thing to remember is that this wasn’t just the speaker of the House or the majority leader of the Senate. Power and influence were spread more widely across both chambers.
As the leadership in recent years has come to dominate the process, ordinary members find far fewer chances to shine. The collapse of what was known as the “regular order,” the committee work and amendment process that allowed ordinary members to participate in the deliberative work of Capitol Hill, has thoroughly concentrated power in the hands of leaders and made Congress less representative as a whole.
That trend has been accentuated by the extent to which money now talks at every stage of the process. It’s not just that members are constantly trying to raise campaign funds. It’s that the mix of who funds those campaigns has changed dramatically. In the late 1970s, according to the Brookings Institution’s Vital Statistics on Congress, labor and corporate PACs gave about equally. Now, corporate PACs account for the vast majority of all the money flowing to members’ campaigns.
The result of all this? Congress is, still a vital part of our democracy, but it is, by most measures. a less effective one.
Lee Hamilton, 89, is a senior advisor for the Indiana University (IU) Center on Representative Government, distinguished scholar at IU Hamilton Lugar School of Global and International Studies, and professor of practice at the IU O’Neill School of Public and Environmental Affairs. Hamilton, a Democrat, was a member of the U.S. House of Representatives for 34 years (1965-1999), representing a district in south central Indiana.
Mower recently made three appointments its senior media team. The agency has promoted two veteran members of the team to senior-director roles and brought in a seasoned media supervisor with more than 30 years of industry experience. RYAN GARLAND, senior director, digital media, will oversee and lead Mower’s digital-media team. He will be responsible for
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Mower recently made three appointments its senior media team. The agency has promoted two veteran members of the team to senior-director roles and brought in a seasoned media supervisor with more than 30 years of industry experience. RYAN GARLAND, senior director, digital media, will oversee and lead Mower’s digital-media team. He will be responsible for incorporating digital-media technologies and digital best practices across the department. Last year, he took the lead media role on the National Grid account and has experience in a wide variety of vertical segments. Garland has been with Mower for 21 years and is a graduate of Cornell University. PATRICK LEWIS, senior director, media services, who launched his career at Mower in 2011, will now lead and supervise the agency’s growing media department across all offices. His new responsibilities include overseeing media standards and practices, tools and processes, workload balancing/account assignments, media’s support of new business and departmental communications. Prior to Mower, Lewis worked at Mediaedge:cia (now Wavemaker) and at Discovery Communications in media sales. He is a graduate of Gettysburg College in Pennsylvania. JIM CAMPBELL, media supervisor, brings more than 30 years of experience, including an extensive background in media, to his new role at Mower, where he serves as media supervisor for the National Grid account. He was most recently media supervisor at The Fort Group, where he was responsible for all B2B and B2C traditional marketing initiatives for multiple energy and manufacturing clients. Campbell holds a bachelor’s degree in advertising and marketing from the University of South Florida.

ACCESS Federal Credit Union, a credit union serving residents of Oneida County and the City of Oneida, has promoted three of its employees to assistant VPs: EMILY COIN, to assistant VP of risk management, and SUZANNE LUKACZ and NICHOLAS OWENS to assistant VP and loan officers. Coin joined the credit union in 2016 and has
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ACCESS Federal Credit Union, a credit union serving residents of Oneida County and the City of Oneida, has promoted three of its employees to assistant VPs: EMILY COIN, to assistant VP of risk management, and SUZANNE LUKACZ and NICHOLAS OWENS to assistant VP and loan officers.
Coin joined the credit union in 2016 and has worked in several positions, including internal auditor. Most recently, she was supervisor of risk management. In Coin’s position, she is responsible for regulatory compliance, security for the branches, as well as overseeing the inside audit functions of the credit union. She also maintains all credit-union policies and procedures and assists with new product development.
Lukacz began her career with the credit union in 1997 and worked as a member-service representative in the Oneida office before transferring to the Clinton office. In April 2004, she was promoted to branch supervisor of the Clinton office, and is currently responsible for supporting all aspects of the front-line operations for the Clinton office. In addition, Lukacz is a mortgage originator for the credit union. In February, she was granted lending authority by the ACCESS board of directors and will serve loan officer for the credit union.
Owens began his career with the credit union in 2008 and has served as a teller, head teller, and member-services representative. In June 2017, he was promoted to branch supervisor of the Oneida and Sherrill offices. Owens is currently responsible for supporting all aspects of the front-line operations in both offices. In addition, he is a mortgage originator for the credit union. In February, Owens was granted lending authority by the ACCESS board of directors and will serve loan officer for the credit union.

CHRISTIAN VISCHI has joined Indium Corporation as a marketing communications specialist. He works closely with Indium’s global team to identify the goal of the customer and then produce effective communications to meet those goals. Vischi is responsible for developing and implementing marketing-communications activities, including literature, trade-show materials, and internal communications, on an international scale. He
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CHRISTIAN VISCHI has joined Indium Corporation as a marketing communications specialist. He works closely with Indium’s global team to identify the goal of the customer and then produce effective communications to meet those goals. Vischi is responsible for developing and implementing marketing-communications activities, including literature, trade-show materials, and internal communications, on an international scale. He previously worked as a public relations, communications & marketing manager at Clear Path for Veterans, a community-based resource center for service members and their families. While at Clear Path, Vischi was responsible for drafting, designing, and distributing press releases, print publications, e-newsletters, promotional materials, and social media content. He also served as a communications associate for the Upper New York Conference of the United Methodist Church, where he was responsible for writing and designing various publications and promotional materials, as well as planning associated with the conference. Vischi earned his bachelor’s degree in communications with a writing concentration and French minor from SUNY Potsdam.
JENNY GALLERY has joined Indium as a product specialist. She supports Indium’s high-temperature gold and braze products, including solder preforms, wire, ribbon, and paste. Gallery is responsible for researching and analyzing customer and market data, serving as a resource to its customers, prospective customers, field sales, and internal departments and teams. She provides product and process support, helping to facilitate relationships and new business development. Gallery earned her bachelor’s degree in chemistry from the University at Albany and has been working as a pharmaceutical scientist in the clinical and non-clinical research industry for the past three years. She is certified in TEFL (Teaching English as a Foreign Language) and has used this certification to teach English online to children in China.

VESTAL, N.Y. — Binghamton University says it is participating in SUNY’s systemwide esports tournament. The three-week competition formally started April 27. Binghamton entered four teams
The List feature is on hold at this time
The Central New York Business Journal has temporarily put our weekly The List feature on hold for the duration of the statewide coronavirus shutdown. Pausing a popular and longstanding part of our publication was not an easy decision, but is necessary to uphold the quality, completeness, and integrity of information we provide our readers. The
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The Central New York Business Journal has temporarily put our weekly The List feature on hold for the duration of the statewide coronavirus shutdown.
Pausing a popular and longstanding part of our publication was not an easy decision, but is necessary to uphold the quality, completeness, and integrity of information we provide our readers.
The lockdown has disrupted our ability to compile complete lists. Data for most of our lists is collected through surveys sent via email, supplemented with telephone follow-up. With so many organizations temporarily closed, operating at reduced staff levels, or working from remote locations, we are simply unable to reach many of the contacts who normally provide us information.
The current situation also affects the representativeness of data we might be able to collect. We want the information in our lists to show an accurate picture of the organizations listed in terms of size, scope, products/services offered, etc. The results of any survey research are a snapshot in time. Taking a snapshot during this time of COVID-19-related layoffs, facility closures, projects placed on hold, and shifts in operations would provide an extremely atypical and skewed picture of most companies.
We still intend to publish every list on our 2020 editorial calendar. A firm schedule for that can’t be worked out at this uncertain moment. But as soon as the government’s workforce restrictions are lifted, we will resume surveying and produce a timetable for publishing the delayed lists in future issues.
In the meantime, CNYBJ remains committed to providing the business community of our region news and information to help navigate this challenging period.
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.