If you are like most of us, your former ordinary workday was not like it is now, but rather very different. When New York State went into PAUSE, our lives changed dramatically. Are you learning to enjoy your new workday? It’s now time to design one you can enjoy.

At MACNY, we are embracing the “new normal.” We even have a team dedicated to designing the best new normal we can achieve. Why did we do this? Because we are not going back to the old normal. What has happened to MACNY — and every MACNY member — will forever change how we operate. We are planning to do more than navigate this challenging time. We plan to be better — much better — when we emerge from this current crisis. We are planning to enjoy our changed workday once again. In order to do our work well, we need to embrace the changes that are now becoming part of our lives.

For instance, I now work from home. And as of this weekly message, MACNY’s entire staff is working remotely. I am more efficient at home. I have more than twice as many stakeholder and MACNY member conversations and meetings. I Zoom from one event to another. I can reach people quicker and for shorter periods of time. Our staff is doing much the same. So much of what we are learning, we will keep doing once we return some of our staff to MACNY’s office. Others will be in the office some of the time. And, we want to keep all of the efficiency we have now as we reopen our events safely. The new normal will serve our team and our members better. This is how we want to handle the crisis to make us better than we have ever been.

The technology to do what we are now doing has existed for many years. In general, many of us had not fully learned and embraced it. We will need to take what works for us and make it a part of our new everyday workday. Our mental models and the ways we see work is what will need to continue to change. This can be hard to do. But once we have done it, we can embrace it and learn to look forward to our new future with excitement. I believe we can all do this.

For those who know me well, you know I try to see opportunities in all events of life. I do mourn what is lost. I do realize that times like this are painful. I would never wish such a crisis on anyone. And yet, we do need to learn to be happy as we move forward. Some aspects of the old normal will carry forward with us. Other things we used to do — and enjoyed — will go away. Our world has forever been changed by COVID-19. We now need to find our new normal and learn to live it — and learn to love it.

Are you starting to embrace your new normal? Can you learn to enjoy it? What parts of the new way of work and living do you want to maintain? As we transition out of the NY PAUSE, what do you want to return to and how can you do it safely? All of these are important questions for us today.

None of us really know what the world will look like even a few years from now. However, we can learn to embrace and enjoy elements of our new workdays now. We can all take important new lessons and skills from this experience. I hope all of you can enjoy your days going forward despite how different they are now.                        

Randy Wolken is president and CEO of MACNY, The Manufacturers Association, a not-for-profit 501(c)(6) association representing more than 300 businesses and organizations across Central and Upstate New York. This article is drawn and edited from Wolken’s weekly message to members, posted on May 29.

The Army War College coined the acronym VUCA (volatility, uncertainty, complexity, and ambiguity) in 1987, drawing on the leadership theories of Warren Bennis and Burt Nanus to describe or reflect the general conditions and situations of the post-cold war world. COVID-19 has certainly reinforced the concept; for almost all of us, it is no longer theoretical as we move into our third month of social distancing and working remotely.

While listening to a webinar recently, as I was still playing catch-up on yard cleanup, I was energized and inspired by the positive reframe of VUCA as presented by futurist Robert Johansen, from the Institute for the Future. He repositions VUCA as a guide for moving forward into the future as vision, understanding, clarity, and agility. And whether you are thinking about it from an individual, team, or organizational perspective — any major accomplishment in life starts with using your imagination to visualize yourself achieving a worthy goal. It includes a clear understanding of your current state, including the emotions, and the clarity of actions/steps required to move toward achieving the outcome. And because things never quite happen as planned, we need the agility, flexibility with purpose to continue to make progress amidst complex and rapidly changing conditions.

This content provided the backdrop for a webinar, “Leading with Purpose and Agility,” that my organization presented for the Syracuse business community at the end of April. The request for the webinar was triggered from our recent blog post regarding the “new” or “next normal.” The premise of the blog was that we may be learning things and becoming aware that some of our previous thinking and patterns of behavior, while comfortable, may not be the most agile or effective. This pandemic has slowed us down and almost forced us to learn about ourselves and the assumptions we make regarding leadership and life. It has certainly raised many questions for me regarding my assumptions, habits, and behaviors, especially as they relate to energy and productivity, such that I am looking to change quite a few things when we return to “normal.”

I have had enough conversations with our coaching clients to conclude that many are coming to the realization that some of their patterned behavior may not be as resourceful as it could or needs to be. For instance, many clients are sharing that they are exercising more since they have been working virtually, attributing the elimination of the daily commute as a reason they are finding more time for a healthier lifestyle through physical exercise.

Others, myself included, are enjoying the opportunity to have multiple daily meals with their families. What a sad state of affairs that it takes a global pandemic for me to find time to spend with the people who matter most to me. In the blog post, I also listed a few other things that I did not want to lose or let go of once our regular scheduled programming returns.

• Not being too busy to connect more deeply with people.

• My daily walk, which happens to occur in the daylight working hours.

• Investing a significant amount of time alone in a room considering how I can share my gifts in the world.

This time, or any time of crisis, challenges us to constantly balance the tension between purpose and safety. Purpose is what provides meaning in our lives; it is our why, our reason for being. It is the reason we get up early every morning, ready to meet the day. Safety, in this context, is our conservative nature that has us playing small and afraid to lose. It is imperative that we align and rally our teams and organizations around a shared sense of purpose.

“He who has a why to live for can bear with almost any how.” –— Nietzsche

What is your purpose, your true calling, your reason for existence? When we are on purpose, we keep our eye on the ball — we remember why we are doing what we are doing. It keeps us grounded and aligned. Purpose is our compass which keeps us headed in the right direction even though we get knocked off course frequently. Of course, that assumes we have intentionally created or discovered our purpose and that we use it as true north, our guide in our thinking and actions. This statement is what individuals and organizations do to be self-authorizing and to make their unique mark on the world in which they serve.

I remember the discussion of our partner team when the pandemic settled into our region, and the idea of continuing to implement our high-touch, face-to-face, coaching and training was suddenly and abruptly suspended indefinitely. While we were initially distracted by our fears of how we would pay our mortgages, college tuitions, and insurance premiums, we were reminded of our mission/purpose statement: “To raise the consciousness of leaders and organizations in our region so that all employees realize their full potential and can contribute to what matters most.”

Over the course of two weeks, we offered free coaching to many of our clients’ employees, particularly those who were struggling the most with the volatility and uncertainty of the current situation. Additionally, we quickly announced and stood up a twice-weekly morning reset and re-centering webinar for anyone looking to gather themselves prior to embarking upon another social distancing and/or virtual day. It wasn’t a big thing, just 15 minutes of inspiration and reflection, an opportunity for participants to take a deep breath, examine their assumptions, and perhaps set an intention for the day that was aligned with their purpose and values. Taking time to pause throughout the day gives us a chance to become more aware, more conscious of our default behaviors that are kicking in because of the fear and uncertainty this virus has triggered.

Each of us, under pressure, have certain default behaviors intended to keep us safe, and they often show up as complying, protecting, or controlling — or in my case, generating a plethora of new business ideas which probably falls under both the protecting and controlling dimensions. Noticing these tendencies is key and the first step toward transformation. As much as 95 percent of our behavior is automatic, outside of our conscious awareness. By pausing and noticing, we begin to become aware of our triggers as well as the patterns of behavior that are driven by habits of thought, with many of these thoughts imprinted throughout our life story.

The war strategy of the Army War College has been used by nonprofits and businesses to assist with strategic planning, and led to other leadership scholars and consultants using these theories to make the case for leadership agility. Because of the pace, complexity, and interdependent nature of change, leaders needed to develop the ability to take wise and effective action amid complex, rapidly changing conditions.

While it may not seem imminent, this current situation will eventually pass, and we will be left with a need to move forward. We have the opportunity to reset our sights on our vision, or perhaps craft a new vision for where we intend to take ourselves and our organizations. We will not only need to understand the gap — the distance between our current and future state — but as leaders we will also need to fully understand how our people are feeling about today and the future.

Clarity, not certainty, provides the organization with the calm and confidence that people need to keep their eye on the ball and to move forward. And all members of the organization need the agility to be both effective and successful in this new model. Agility is defined as the ability to take wise and effective action amid complex, rapidly changing conditions.

We must be willing to look at the structure of our thinking to make positive, sticky change.

It is this last premise that makes the case for utilizing a coach or thought partner to shine a light on the thinking patterns that drive current behavior. If we are not happy or satisfied with our results, then we need to go upstream to the underlying thought that is driving that behavior — or, as Ralph Waldo Emerson once wrote, “The ancestor to every action is a thought.” This raises the question, what restructuring of your thinking needs to take place for you to position your organization to achieve outcomes that matter most?

For finding the silver lining in all of this, a lining that creates the new normal, we invite each of you to review and commit to a few of Emergent’s Eight Essential Experiments. Each promises you a slightly different paradigm, necessary to be agile enough in this VUCA world.

1. First, put down what you no longer need. The old structures of mind that made you successful in the past will not guarantee future success.

2. Hand pick a small group of people to serve as a capable, resilient, safety net for tough times.

3. Perform daily gratitude journaling. Cultivating an attitude of gratitude will attract more things to be grateful for.

4. Slow down to go faster. Replace the linear and chronic summer pace with an integrated and oscillating work/life rhythm.

5. Get more sleep — at least seven hours.

6. Invest in five minutes of contemplation and reflection time at the beginning of the day.

7. Focus on three essential things per day.

8. Be more vulnerable and practice self-compassion.      

Ralph Simone is a partner with Emergent, a leadership training and professional coaching company based in Syracuse. He is a certified professional coach, specializing in leadership and organizational effectiveness. Simone is currently writing a book entitled “Transforming: A Leader’s Guide to Integrated Intelligence.” Contact him at ralph@getemergent.com