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CEO Focus: Nominate a CNY Business as a 2020 Economic Champion Today
This has been an unprecedented, challenging year for our entire community. In spite of it all, we have witnessed perseverance, tenacity, and the resilient spirit of our members and the business community. Countless companies and organizations have engaged in the hard work of recovery and progress. We invite you to join us in recognizing these […]
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This has been an unprecedented, challenging year for our entire community. In spite of it all, we have witnessed perseverance, tenacity, and the resilient spirit of our members and the business community. Countless companies and organizations have engaged in the hard work of recovery and progress.
We invite you to join us in recognizing these bright spots and successes by nominating your business, or others, as a 2020 Economic Champion.
Economic Champions are business and organizations — large and small — driving the Central New York’s economy forward by adding jobs, opening their doors, expanding, or investing in their operations, and more. New this year, organizations are invited to nominate in categories that highlight their resilience and innovation during the COVID-19 pandemic. “Innovation Excellence” recognitions will acknowledge businesses and organizations that have made a significant innovation in a product, process, or program in 2020 in response to COVID-19 that contributed to growth or improved quality of life for the people of Central New York. “Resilient Response” recognitions will acknowledge those that quickly adapted a product, service, or program to respond to the COVID-19 crisis that exemplified its business resiliency and resulted in company growth or public benefit.
Businesses may nominate themselves or others as Economic Champions by Oct. 15 [through this link: https://www.centerstateceo.com/business-resources/make-connections/nominate-2020-economic-champion]. Past recipients may apply. Economic Champions will be recognized at the live virtual event on Nov. 19.
A resounding commitment to business growth and greater prosperity is essential to our forward progress and emergence from this crisis. We look forward to recognizing your achievements.
Robert M. (Rob) Simpson is president and CEO of CenterState CEO, the primary economic-development organization for Central New York. This viewpoint is drawn and edited from the “CEO Focus” email newsletter that the organization sent to members on Sept. 24.

Upstate Medical gets FDA approval for wider use of its saliva swab COVID-19 test
SYRACUSE — The COVID-19 test that’s been used for extensive testing of SUNY students now has the go-ahead to for use on a wider scale. The U.S. Food and Drug Administration (FDA) has granted emergency-use authorization for the individual saliva swab diagnostic test for COVID-19 that SUNY Upstate Medical University and Quadrant Biosciences Inc. developed.
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SYRACUSE — The COVID-19 test that’s been used for extensive testing of SUNY students now has the go-ahead to for use on a wider scale.
The U.S. Food and Drug Administration (FDA) has granted emergency-use authorization for the individual saliva swab diagnostic test for COVID-19 that SUNY Upstate Medical University and Quadrant Biosciences Inc. developed.
Quadrant Biosciences is based in Syracuse. The company, which was founded in 2015 by CEO Richard Uhlig, says it “works with top academic institutions, medical researchers and engineers to translate breakthrough findings scientifically sound epigenetic diagnostic tools.” These tools are part of the growing Clarifi diagnostic platform and address a number of neurological-health challenges.
So far, this test has been used to support SUNY’s widespread testing of students across campuses, but the emergency-use authorization will help additional labs begin to use this test, “helping pinpoint and contain” the virus and protect New Yorkers, the office of Gov. Andrew Cuomo said.
In August, the New York State Department of Health granted approval for SUNY Upstate Medical University to use the test for surveillance testing purposes in the SUNY student body. With the FDA authorization, this new test will now be available for use throughout the State of New York and the U.S. by “high-complexity” clinical laboratories serving patients at physicians’ offices, urgent-care clinics, and hospitals.
FDA approval of this “game-changing” COVID-19 test demonstrates the “ingenuity of the State University of New York to solve pressing issues,” SUNY Chancellor Jim Malatras contended in a statement.
“With this approval the innovation developed by Upstate Medical and Quadrant Biosciences will be leveraged on a national scale. This quick, noninvasive testing protocol — which has already boosted SUNY’s testing capacity to 120,000 tests per week — will now help communities across the country better pinpoint and contain COVID-19,” Malatras said.
The FDA-authorized saliva test for individuals complements Upstate Medical’s and Quadrant’s pool testing, which allows for about 10 to 25 people to be screened in one COVID-19 test. The FDA’s approval of the test means it can be brought to scale across New York state as well as used nationwide.
The approved tests can be conducted using saliva swabs rather than swabs inserted in a person’s nose. Individuals administer the tests themselves, swabbing their mouths, and provide the saliva samples, which are currently processed at SUNY Upstate Medical Center’s laboratory.
“This is indeed a game-changer,” Dr. Mantosh Dewan, interim president of SUNY Upstate Medical University, said. “We have seen the benefits of this testing here in New York state as we have used it to test significant numbers of individuals quickly and safely to keep our communities, and in the case of our current testing work, local school districts and college campuses safe.”
Bassett CEO announces more leadership appointments
COOPERSTOWN, N.Y. — Bassett Healthcare Network President and CEO Dr. Tommy Ibrahim has announced another round of executive-leadership appointments. Ibrahim, who made his first round of appointments to a new system executive team last month, says the restructuring of network leadership is “central to achieving true system integration and overall organizational success.” “These appointments leverage
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COOPERSTOWN, N.Y. — Bassett Healthcare Network President and CEO Dr. Tommy Ibrahim has announced another round of executive-leadership appointments.
Ibrahim, who made his first round of appointments to a new system executive team last month, says the restructuring of network leadership is “central to achieving true system integration and overall organizational success.”
“These appointments leverage the strengths and experience of internal leaders from across the network who will be the core team to help drive system change,” Ibrahim said in a release. “The new operating model we are pursuing will result in improved decision making, more efficient operations with fewer administrative layers, consistent excellence in service delivery and patient experience, and ultimately, better patient outcomes.”
Since assuming leadership of the network in July of this year, Bassett’s new CEO has been seeking to position Bassett for the transformation ahead. The appointment of this group is among the “critical” first steps.
“We are at a pivotal moment in our industry and change can’t wait,” Ibrahim said. “We have a solid foundation across the network on which to build and we are fortunate to be operating from a stable financial position. I am excited about our potential and confident in the ability of the team I have assembled thus far. Each individual is a highly skilled, collaborative and respected leader in the network.”
He appointed the following people in the areas of medical education, medical group management, and clinical quality and experience.
Dr. Henry Weil
Weil will take on the added responsibilities of chief academic officer (CAO) for Bassett Healthcare Network. The newly created CAO position is “essential to Bassett Healthcare Network’s strategic development and will enhance an existing, strong academic and research foundation,” the organization said.
Dr. Weil is a professor of clinical medicine and senior associate dean for the Bassett affiliation at Columbia’s College of Physicians and Surgeons. He has served in a variety of other capacities including director of the internal medicine residency program, assistant physician-in-chief, medical director for inpatient services, director of medical informatics, and director of the intensivist and hospitalist programs.
In addition to his role as CAO, Weil will retain his responsibilities within the Columbia-Bassett Medical School program and work with other Bassett leaders and educational and research partners to “develop and implement plans for innovation and growth of the education and research missions at Bassett.”
Dr. Joseph Sellers
Sellers will become the physician executive for the Bassett Medical Group (BMG). Sellers has been an attending physician at Bassett in internal medicine and pediatrics since 1989. He became an area medical director for primary care in 1996, and in 2013 was named the eastern region medical director with responsibility for 20 primary-care sites and 90 practitioners.
In his role as physician executive for the BMG, Sellers will oversee all strategic and operational elements of the BMG and “foster physician engagement while driving enhanced quality” at all medical group practices, Bassett contended. Sellers will also continue to see patients at Bassett’s Cobleskill primary-care center.
Deanna Charles
Charles will transition to serve as Bassett’s new VP of operations for the Bassett Medical Group. Charles joined Bassett in 2018 as a director and was quickly promoted to senior director of the primary care service line. She has also been a co-leader for the Center for Innovative Care.
In her role as VP of operations for the BMG, Charles will be responsible for the “provision of effective business and administrative leadership” including strategic goal setting, reaching of financial results, “superior” patient satisfaction and employee engagement, driving market share, and successful regulatory compliance.
Dr. Nicholas Hellenthal
Hellenthal will take on the added responsibilities of chief medical officer (CMO) for the Bassett Medical Group in addition to continuing to serve as chief of surgery. Hellenthal has been with Bassett since 2010, has been chief of the department of surgery since 2015, and was interim chief since 2013.
In this part-time role as CMO, Hellenthal will work with the BMG physician executive to improve practitioner and patient experience and patient access.
He will also be working with each of the medical chiefs to “drive evidence-based protocols across all services and leveraging analytics to reduce clinical variation,” Bassett said.
Ronette Wiley
Wiley, a registered nurse, will become chief quality and experience officer for the system. Wiley joined Bassett in 2002 as the director of risk management and over the next decade assumed leadership in a variety of areas having to do with quality and patient safety.
In 2017, she became executive VP and COO for Bassett Medical Center. Wiley will retain this role for the Cooperstown hospital, and she will take on the added responsibility for quality, safety, and patient experience for the Bassett network.

St. Joseph’s Health sells Franciscan Companies to Pennsylvania firm
SYRACUSE — St. Joseph’s Health on Sept. 28 announced it has signed an agreement to sell Franciscan Companies, its durable medical equipment (DME) company, to AdaptHealth, a national network of medical-equipment companies. St. Joseph’s Health declined to disclose the sale price in the transaction that will close Oct. 31, per an email response to a
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SYRACUSE — St. Joseph’s Health on Sept. 28 announced it has signed an agreement to sell Franciscan Companies, its durable medical equipment (DME) company, to AdaptHealth, a national network of medical-equipment companies.
St. Joseph’s Health declined to disclose the sale price in the transaction that will close Oct. 31, per an email response to a CNYBJ inquiry.
Franciscan Companies is an affiliate of St. Joseph’s Health. AdaptHealth (NASDAQ: AHCO) is headquartered in Plymouth Meeting, Pennsylvania, near Philadelphia.
AdaptHealth has operations in 39 states. The company’s mission is similar to that of Franciscan Companies in helping patients to “live their fullest lives — out of the hospital and in their homes,” St. Joseph’s Health said.
In addition to 36 employees at the North Syracuse–based Franciscan Health Support offices, this sale will also impact 10 employees who are based in Binghamton at the Lourdes Health Support location, St. Joseph’s Health said.
“The decision to sell Franciscan wasn’t made lightly, as it has been an important part of the St. Joseph’s Health family since 1983,” Janet Ready, COO at St. Joseph’s Health, said in a statement. “This move will allow St. Joseph’s Health to focus on our core business of acute, ambulatory/outpatient, and primary care.”
In the email, Ready told CNYBJ that St. Joseph’s Health used a request-for-proposal process to vet interest, and the organization selected the “most appropriate” buyer based upon criteria set and the offer price.
St. Joseph’s Health noted that the health-care environment has had “significant changes” in recent years. Debate over the type and structure of health services in the country, continual decreases in reimbursement, rising costs, and demand for greater efficiency are just a few of the challenges that health-care organizations face.
“These changes are impacting everyone,” St. Joseph’s Health added.
When asked if the COVID-19 pandemic played any role the St. Joseph’s Health pursuit of the sale, Ready replied, “The financial decisions did not directly play a role as consideration to sell the DME company preceded COVID. However, COVID did accelerate our decision as we recognized a need to focus more closely on our core service offerings, such as inpatient, ambulatory, and primary care. AdaptHealth’s primary business is in the DME space and its mission most closely aligned with Franciscan’s.”
The Franciscan Companies offices and warehouses will remain in their current locations in Onondaga and Broome Counties and be operated by AdaptHealth beginning Nov. 1.
Most Franciscan employees have been offered positions with AdaptHealth. Ready told CNYBJ that, as of Sept. 29, it appears four employees won’t be joining AdaptHealth. Some of those employees could apply for openings at St. Joseph’s Health, she noted.
Beginning Nov. 1, Franciscan Health Support and Lourdes Health Support will become AdaptHealth New York. Moving forward, St. Joseph’s Health will utilize AdaptHealth’s services as a preferred provider for all DME.
AdaptHealth is “well-positioned” to provide Franciscan and Lourdes Health Support customers with services and “access to innovative technology,” St. Joseph’s Health contends.

Utica College addresses market need with “English for Healthcare” course
UTICA, N.Y. — It’s an entirely online course that Utica College says can help those who work in the health-care field — or plan to in the future. The new “English for Healthcare” course will combine health-care related vocabulary, grammar, and communication skills into an “accelerated,” 15-module course, the school said. The new class “places
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UTICA, N.Y. — It’s an entirely online course that Utica College says can help those who work in the health-care field — or plan to in the future.
The new “English for Healthcare” course will combine health-care related vocabulary, grammar, and communication skills into an “accelerated,” 15-module course, the school said.
The new class “places focus on relevant topics that reflect daily health-care interactions” including patient history, insurance, billing, public health, mental health, and other topics. The course was designed with input from health-care partners, clinicians, and faculty.
The course begins Oct. 26 and a student can complete it in eight weeks. Students can also choose to enroll in the 15-week program beginning on Jan. 18, 2021.
Elizabeth Nassar, director of academic business development at Utica College, said the college’s clinical partners in Florida have indicated that this course is their “greatest need.”
Utica College in September 2018 opened a nursing site in Miramar, Florida, per the college’s website.
“We know of so many wonderful employees who want to help patients and move to other areas of the hospital, but they simply cannot, because their English skills need to be further developed. The pandemic has made the need for this course even more urgent,” Nassar contended in a statement.
The cost of the course is $900. If students earn admission into one of Utica College’s health-care programs after completing the course, the school will award them a $450 tuition credit.
The announcement of the new course follows the college’s early-September announcement of the IDEAS (Increase and Diversify Education Abroad for U.S. Students) grant from the U.S. Department of State’s Capacity Building Program for U.S. Study Abroad.
That funding seeks to aid students in diversifying their education within the health-care field.

Upstate deploys new tool for minimally invasive brain surgery
SYRACUSE, N.Y. — Upstate University Hospital says it has a new tool for use in performing minimally invasive brain surgery. The ROSA brain robot is a surgical navigation and positioning system that allows surgeons at Upstate to perform procedures “more accurately, with fewer complications and sometimes in half the time as before.” It “offers a
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SYRACUSE, N.Y. — Upstate University Hospital says it has a new tool for use in performing minimally invasive brain surgery.
The ROSA brain robot is a surgical navigation and positioning system that allows surgeons at Upstate to perform procedures “more accurately, with fewer complications and sometimes in half the time as before.” It “offers a higher level of accuracy and in many cases reduces procedure time by several hours,” the organization said. ROSA stands for robotic surgical assistant.
Upstate didn’t specify how much it paid to purchase the robot technology.
So far, Upstate Medical surgeons have used the technology for a pediatric laser ablation and for a procedure to treat epilepsy in an adult.
Dr. Gaddum Reddy, director of adult functional neurosurgery at Upstate, specializes in epilepsy and epilepsy surgery. Reddy described what’s called an invasive monitoring procedure he performs to identify the source of seizures in epileptic patients. Originally, the procedure was completed with a craniotomy, which involves removing a piece of skull bone. That procedure has since evolved to drilling tiny holes in the skull to place depth electrodes in the brain. Reddy said using that method, he could place 10 electrodes in about six hours.
In a recent, similar procedure using the ROSA brain robot, Reddy said he was able to place 18 electrodes in just four hours.
“I was basically able to place twice as many electrodes in half the time,” he said.
His ability to place more electrodes gives him a better chance of identifying where the seizures are coming from. ROSA robot allows him to map placement of the electrodes with “greater speed and precision,” Reddy noted.
“The biggest benefit of the robot is twofold. It speeds up the process so rather than me having to manually put in these numbers (to map electrode placement), I put them all into the computer that’s attached to the robot and the robot goes from one point to the next point very quickly,” Reddy said. “There’s a lot of chance for error when I’m putting those points in. Using the robot, the accuracy was as good if not better and the risk of mistake was significantly lower because the machine takes care of all of the numbers.”
Dr. Zulma Tovar Spinoza is director of pediatric neurosurgery, director of pediatric epilepsy surgery of neurosurgery and director of the laser ablation program of neurosurgery at Upstate Medical University.
She is also using the ROSA brain robot, having most recently used it in a successful pediatric laser ablation surgery, Upstate Medical said.
“Everything went exceptionally well,” Spinoza said of that procedure using the ROSA brain robot.
Reddy and Tovar Spinoza both said they anticipate using the ROSA robot for most if not all future laser ablations and depth-electrode placement procedures.
Upstate says it is the “only hospital” in Central New York using the ROSA brain robot, which is housed at the downtown campus and created by device manufacturer Zimmer Biomet. The robot can also be used in deep brain stimulation, trans-nasal and ventricular endoscopy, and brain biopsies.
Reddy said this new method and technology decreases the risk of infection, hemorrhage, and wound healing.
“This allows Upstate to treat our patients more effectively, faster and more accurately with less chance of complications,” Reddy said.

Rome Area Chamber receives COVID-19 grant from Excellus for PPE toolkits
ROME — The Rome Area Chamber of Commerce recently received $10,000 in funding from health insurer Excellus BlueCross BlueShield to support the organization in its response to the COVID-19 pandemic. The chamber used the grant funding to purchase supplies such as hand sanitizer, cleaning products, face masks and shields, and to cover the cost of
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ROME — The Rome Area Chamber of Commerce recently received $10,000 in funding from health insurer Excellus BlueCross BlueShield to support the organization in its response to the COVID-19 pandemic.
The chamber used the grant funding to purchase supplies such as hand sanitizer, cleaning products, face masks and shields, and to cover the cost of printing CDC health and safety materials for inclusion in toolkits to be distributed to businesses in need that are reopening or have recently reopened after the COVID-19 shutdown.
As businesses reopen and resume operations while the potential for COVID-19 transmission continues to be a concern, the financial strain felt by many businesses from diminished consumer traffic and lost revenue is compounded by unanticipated costs of sanitization and cleaning supplies, protective gear for employees, and educational signage, the chamber explained in a release.
“The Rome Chamber welcomes the opportunity to work with Excellus to ensure that our businesses, professional firms, and organizations are adequately prepared to provide safe and productive environments for workers and the public,” said Bill Guglielmo, president of the Rome Area Chamber of Commerce, said.
As part of its community response to the COVID-19 pandemic, Excellus said it is providing this financial support to chambers across upstate New York to help businesses offset the costs of reopening.
The Rome Area Chamber has joined together with the Greater Utica and the Herkimer County chambers to coordinate their collective efforts to use the funds provided by Excellus. This collaboration allows for better pricing and coordinated purchasing of supplies for the PPE toolkits, the chamber contended. In all, the three chambers assembled 600 PPE toolkits for pick-up.
Rome–area businesses were able to bring a copy of their business card to pick up kits on Sept. 16 at the Rome Area Chamber office at 139 W. Dominick St.

Cayuga Health opens Cayuga Orthopedics Immediate Care in Cortland
CORTLAND, N.Y. — Cayuga Health announced it recently opened Cayuga Orthopedics Immediate Care at Specialty Services of CMA in Cortland. Cayuga Orthopedics Immediate Care, located at 1122 Commons Avenue, offers onsite walk-in appointments. Medical services include diagnosis and treatment of upper and lower-extremity issues, injuries, fractures, arthritis, tendonitis, and bursitis, along with casting and full
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CORTLAND, N.Y. — Cayuga Health announced it recently opened Cayuga Orthopedics Immediate Care at Specialty Services of CMA in Cortland.
Cayuga Orthopedics Immediate Care, located at 1122 Commons Avenue, offers onsite walk-in appointments. Medical services include diagnosis and treatment of upper and lower-extremity issues, injuries, fractures, arthritis, tendonitis, and bursitis, along with casting and full onsite ortho equipment (including braces, boots, splints, orthotics, and crutches).
Cayuga Orthopedics Immediate Care is open Monday through Friday, from 12:30-3:30 p.m. No appointment is needed.
The clinic is staffed by Dr. Blake Marson, an orthopedic surgeon with over 30 years of experience, and a complete ortho support team. Patients will also receive enhanced access to Cayuga Subspecialty surgeons.
“Typically, patients want to be seen by an orthopedic specialist right away,” Dr. Marson said in a release. “The idea of our Immediate Care center is for any patient, covering a variety of orthopedic problems, to be able to get the care that they need at the very highest level.”
Cayuga Health has two hospitals, Cayuga Medical Center and Schuyler Hospital, as well as a multi-specialty group, Cayuga Medical Associates. Cayuga Health employs a total of 2,200 people, including affiliated organizations.

Viewpoint: Providers Split on Telemedicine’s Efficacy
As the adoption of telemedicine continues to grow, especially due to the COVID-19 pandemic, health-care professionals are not fully aligned with the efficacy of this new modality. Many are on the fence about their satisfaction level related to this growing form of patient interaction. When comparing telehealth satisfaction levels between patients and health-care providers there
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As the adoption of telemedicine continues to grow, especially due to the COVID-19 pandemic, health-care professionals are not fully aligned with the efficacy of this new modality. Many are on the fence about their satisfaction level related to this growing form of patient interaction.
When comparing telehealth satisfaction levels between patients and health-care providers there is a significant gap between the two segments. The health-care professional telemedicine satisfaction is significantly lower than that of the general population. Nonetheless, the vast majority of health-care providers overall expect telemedicine usage to continue to increase.
Low satisfaction levels among providers seem to be the result of a number of factors. One significant one is health-care professionals’ comfort with and ease of using videoconferencing equipment to communicate with their patients. With telemedicine clearly becoming a permanent feature of health care, providers will need to learn not only how to use videoconferencing equipment, but also how to best interact over this medium to consult and treat patients. They will need to understand how to best to maximize lighting, ask open-ended probing questions, and convey a calming and interactive environment.
Another factor impacting provider satisfaction is their technology infrastructure. Hospitals, health systems, and physicians’ practices will need to invest in increased internet bandwidth and greater handheld and/or video equipment that ensures reliability and connectivity. It is clear that consumers are liking the convenience of telemedicine and will be looking for providers that can readily provide this venue of care. The use of telemedicine will also bring with it more online-based patient interactions. Staff need to be fully trained on communication methods and respond timely to patient requests. Practices will need to readily capture patient emails and mobile numbers to be able to efficiently interact with their patients. Telemedicine will bring system-wide connectivity with ancillary services such as prescription refills, specialty referrals and patient access to electronic medical records. Electronic interactions bring greater HIPAA compliance and privacy issues that need to be addressed.
Finally, health systems will need to promote their adoption, quality commitment, and integration of telemedicine into their health-care delivery platforms through marketing efforts, particularly their websites. With many health-care consumers utilizing in-home digital assistants like Google Home, Amazon’s Echo (Alexa), Siri, and Cortana, it will be necessary for providers to have an active internet presence. Such a presence will allow these digital assistants to identify medical systems and assist with new patient identification, new service promotion, and build brand awareness.
Telemedicine will become a mainstay in health-care delivery and represents an opportunity for providers and health systems to distinguish themselves. The sooner this modality can be embraced by provider staff, the more effective it can be in augmenting care delivery.
Mark Dengler is president of Research & Marketing Strategies (RMS), a health-care marketing and research firm, whose work includes serving as a patient-satisfaction survey vendor.
Opinion: House Dems do nothing while Pelosi blocks small-business funding CARES Act renewal
OPINION Since labor markets bottomed in April after the COVID-19 lock-downs, nearly 14 million jobs have been recovered in the U.S., according to the Bureau of Labor Statistics. And one of the biggest reasons was because the Trump administration and Congress worked together on the CARES Act, which provided $525 billion in funding to 5.2
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OPINION
Since labor markets bottomed in April after the COVID-19 lock-downs, nearly 14 million jobs have been recovered in the U.S., according to the Bureau of Labor Statistics. And one of the biggest reasons was because the Trump administration and Congress worked together on the CARES Act, which provided $525 billion in funding to 5.2 million small businesses. It may have saved as many as 50 million jobs.
But funds for this small-business saving program ended on Aug. 8 as House Speaker Nancy Pelosi has blocked any renewal. Meanwhile, House Democrats have done nothing to persuade her to work with Senate Republicans to get an extension with 11 million jobs still on the sidelines. The only way the remainder of the jobs lost in the state-led pandemic lockdowns will be recovered is by providing support to safely reopen the economy and schools. That is something Nancy Pelosi will not allow to happen so long as she remains Speaker and those who elected her Speaker are directly responsible for this reckless course.
House Democrats clearly oppose reopening the economy in this vital time, and they own Pelosi’s policy of leaving the country shut down forever — destroying the hopes and dreams of millions of working families.
Rick Manning is president of Americans for Limited Government (ALG). The organization says it is a “non-partisan, nationwide network committed to advancing free-market reforms, private property rights, and core American liberties.” This op-ed is drawn from a news release the ALG issued on Sept. 28.
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