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Community Banks Can Leverage Unique Benefits to Gain and Keep Customers
The Federal Reserve’s 2019 Small Business Credit Survey (https://www.fedsmallbusiness.org/survey/2019/report-on-employer-firms) shows that 79 percent of independent businesses that used small banks were satisfied with their overall experience, compared with 67 percent for large banks and just 49 percent for online lenders. As experienced by many business leaders and entrepreneurs during the recent Paycheck Protection Program (PPP) loan […]
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The Federal Reserve’s 2019 Small Business Credit Survey (https://www.fedsmallbusiness.org/survey/2019/report-on-employer-firms) shows that 79 percent of independent businesses that used small banks were satisfied with their overall experience, compared with 67 percent for large banks and just 49 percent for online lenders.
As experienced by many business leaders and entrepreneurs during the recent Paycheck Protection Program (PPP) loan process, community banks and smaller regional banks can provide a higher level of personalized service to accounts of all sizes. However, even with a strong reputation, community banks have long struggled with the perception that their larger competitors are better equipped to help businesses through their financial difficulties.
The business challenges of 2020 have been unique to say the least. These circumstances have brought about a renewed understanding of the benefits of working with community banks and these institutions are currently in prime position to leverage their positive qualities to attract new customers. With that said, recent events have impacted customer behavior in many different ways. Community-bank leadership must also keep in mind that amidst the ongoing COVID-19 pandemic, consumers are looking for safety and comfort anywhere they can find it. This emphasis on consistency for individuals and businesses alike, may make it more difficult for community banks to convince prospective customers to make the switch. Therefore, they must actively promote the ways that their services can benefit these prospects.
Less red tape equals faster results
One advantage of community banks over their larger national competitors is that these regional organizations are often able to work faster as they are dealing with less red tape from both a regulatory and institutional standpoint. As the number of business regulations increases — from the local to the federal level — community banks should not undervalue the benefit of giving business leaders a smoother banking experience.
Decisions made locally
Another factor contributing to community banks’ ability to move quickly is that decisions are made locally. Customers work face to face with those close to the decision-making process instead of trying to reach a distant corporate office or having a local relationship manager who has to obtain underwriting approval from a corporate office. As such, customers are able ask questions and request information with the confidence that the person they are speaking with has a direct hand in policy/decision-making or direct access to those who do.
Better understanding of local climate
Community-bank leaders and their relationship managers live and work in the same region as their customers, giving these bankers a better understanding of the challenges facing local business owners. During the COVID-19 pandemic, each region has faced different challenges and economic circumstances based on local and state regulations to combat the spread of the virus. More than ever before, banks need to provide customers with personalized advice and solutions based on their unique situations, and community banks are best positioned to do so.
Room for improvement in some areas
While community banks have myriad integral benefits that can help attract customers and maintain positive customer relationships, there are areas where these organizations still lag their larger national peers. Technology is one common opportunity for improvement among regional banks. Over the past several years, customers have placed increased emphasis on access to technology when selecting a banker and this trend has been accelerated by the COVID-19 pandemic. From mobile deposits to online bill pay to immediately responsive chatbots, customers want the banking services they need at their fingertips. Additionally, in an era of growing fraud and cybersecurity threats, banking customers want to feel confident that their financial institution has implemented the proper technology and procedures to reduce the risk of an incident or data breach.
There is no doubt this is an era of change for many industries. For community banks, the key will be to understand business needs and consumer behavior and leverage all the ways their services align with evolving customer priorities.
Marc Valerio is a partner in The Bonadio Group’s Commercial Division and an active member of the Financial Institutions Team. Contact him at mvalerio@bonadio.com.
Brooks-Rolling appointed to M&T Bank CNY Region Directors Advisory Council
SYRACUSE — M&T Bank announced it has appointed Me’Shae Brooks-Rolling to its Directors Advisory Council for the Central New York region. The 11-member council meets regularly throughout the year to provide M&T management with insight on a wide range of business, client, and community issues. Brooks-Rolling has been owner of the local franchise of EventPrep,
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SYRACUSE — M&T Bank announced it has appointed Me’Shae Brooks-Rolling to its Directors Advisory Council for the Central New York region.
The 11-member council meets regularly throughout the year to provide M&T management with insight on a wide range of business, client, and community issues.
Brooks-Rolling has been owner of the local franchise of EventPrep, Inc. since 2018. The national firm specializes in hotel and vendor contracting and meeting and event planning. She is the first owner/operator of the EventPrep brand in New York state and the Northeast territory. Brooks-Rolling is also a certified educator in personal finance and author of two books on financial literacy. In 2021, she will merge her passions of financial literacy and conference planning by producing the first-ever Financial Empowerment Summit.
Brooks-Rolling was awarded an Alfred P. Sloan fellowship to pursue her Master of Public Administration degree from the Maxwell School of Public Administration (MPA) at Syracuse University, earning her MPA degree in 1990. She obtained a certificate in meeting and conference management at New York University and worked as a senior events coordinator in the City of New York Mayor’s office. Brooks-Rolling currently serves as executive director for the Upstate Minority Economic Alliance (UMEA), as well as an advisory board member of the WISE Women’s Business Center (Women Igniting the Spirit of Entrepreneurship) and steering committee member of the CA$H Coalition of Onondaga County.
“M&T’s Central New York Directors Advisory Council consists of local business leaders who advocate for our region and are actively involved in the community. This group provides a variety of perspectives and solutions for how we can grow, strengthen and improve our community,” Allen Naples, M&T Bank regional president for Central New York, said in a release.
“Me’Shae is an excellent addition to our advisory council. She is passionate about our region and brings a wealth of knowledge on entrepreneurship and financial literacy. With her experience in special events and hospitality, she will help deepen our understanding and inform our advocacy to support an industry that has been severely impacted by the pandemic,” Naples added.
In addition to Brooks-Rolling, M&T Bank’s Directors Advisory Council for the Central New York region is comprised of: Andy Breuer, Hueber-Breuer Construction; Mara Charlamb, United Radio; James (Jim) Fox, O’Brien & Gere; Karyn Korteling, Pastabilities; Robert (Luke) Lewis, Lewis Custom Homes; Robert H. Linn, formerly with Ernst & Young; Joseph Mancuso, Hancock & Estabrook; Scott Shatraw, Utica First Insurance; Meg Tidd, VIP Structures; and Melissa Zell, The Pioneer Companies.
M&T Bank’s Central New York regional headquarters manages operations for its 45 local offices, with nearly 500 employees across eight counties (Cayuga, Herkimer, Jefferson, Madison, Oneida, Onondaga, Oswego, and Seneca).
Equipment leasing & finance industry confidence eases in October
Confidence in the equipment-finance market dipped in October, according to a new national industry report. An index measuring overall confidence in the sector slipped to 55.0, down slightly from a reading of 56.5 in September, which had been the highest index number in seven months amid the COVID-19 crisis. That’s according to the October 2020
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Confidence in the equipment-finance market dipped in October, according to a new national industry report.
An index measuring overall confidence in the sector slipped to 55.0, down slightly from a reading of 56.5 in September, which had been the highest index number in seven months amid the COVID-19 crisis. That’s according to the October 2020 Monthly Confidence Index for the Equipment Finance Industry (MCI-EFI).
The index, issued by the Equipment Leasing & Finance Foundation, reports a qualitative assessment of both the prevailing business conditions and expectations for the future as reported by key executives from the $900 billion equipment-finance sector.
When asked to assess their business conditions over the next four months, nearly 30 percent of executives responding said they believe business conditions will improve over the next four months, down from almost 36 percent in September. The survey found almost 52 percent believe business conditions will remain the same over the next 120 days, an increase from more than 46 percent the previous month. Meanwhile, 18.5 percent believe business conditions will worsen, up slightly from almost 18 percent in September.
The survey found that 22 percent of respondents believe demand for leases and loans to fund capital expenditures (capex) will increase over the next four months, down from almost 29 percent in September. Nearly 67 percent of respondents say demand will “remain the same” during the same four-month period, an increase from 64 percent the prior month. Meanwhile, 11 percent of industry executives say demand will decline, an increase from 7 percent in September. Full survey results are available at https://www.leasefoundation.org/industry-resources/monthly-confidence-index/.
The foundation also released highlights of its COVID-19 Impact Survey of the Equipment Finance Industry, a monthly survey of industry leaders designed to track the effects of the coronavirus pandemic on the equipment-finance industry. It collected 76 survey responses from October 1-12 on a range of topics, including payment deferrals, defaults, and staff analysis.
The survey found that 56 percent of companies expect that the default rate will be greater in 2020 than in 2019, down from 73 percent in September. Meanwhile, 35 percent anticipate it to be the same compared to 20 percent in September, and 9 percent expect the default rate to be lower, compared to 7 percent a month prior. Only 7 percent of lenders reported having more than 10 percent of their portfolio now under deferral, down from 15 percent of lenders in September.
Additional survey results and analysis are available at https://www.leasefoundation.org/industry-resources/covid-impact-survey/.
Rome man arrested for charging more than $1,600 with a stolen debit card
ROME — The New York State Police recently announced that they arrested a Rome man for charging more than $1,600 at various stores on a stolen debit card. State Police in Lee arrested Patrick M. Morrissey, age 36, for 4th degree criminal possession of stolen property and 2nd degree identity theft, both felonies. On Oct.
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ROME — The New York State Police recently announced that they arrested a Rome man for charging more than $1,600 at various stores on a stolen debit card.
State Police in Lee arrested Patrick M. Morrissey, age 36, for 4th degree criminal possession of stolen property and 2nd degree identity theft, both felonies.
On Oct. 7, a complainant reported to the State Police that her debit card was missing and the last time it was known to be in her possession was at the Dollar Tree in the city of Rome on Oct. 1. The victim reported the missing card to her bank and was informed that on Oct. 1, a total of $1,608.20 was taken from her account through various purchases made at locations in Rome within an eight-hour period.
Video footage and transaction receipts were gathered from these different establishments and Morrissey became the prime suspect of interest, the State Police explained. They didn’t name the stores.
On Oct. 8, Morrissey was taken into custody in the city of Rome and arrested. He was issued appearance tickets and ordered to return to city court on Nov. 17, at 9 a.m.
Utica renames business park after former mayor, Utica College treasurer
UTICA, N.Y. — Utica Mayor Robert Palmieri on Thursday announced the Utica Business Park will be renamed the “LaPolla & Ford Business Park” in honor
Onondaga County warns of potential COVID-19 exposures at three area bars
SYRACUSE, N.Y. — The Onondaga County Health Department announced potential COVID-19 exposures at three Syracuse–area bars, as employees at each facility tested positive for the
Possible virus exposure reported at Plant Fitness gym, five stores in New Hartford
NEW HARTFORD, N.Y. — Oneida County officials reported Friday that the public may have been recently exposed to COVID-19 at the Planet Fitness gym and
Syracuse airport formally opens new exit portal in terminal B after $1.5 million project
SYRACUSE, N.Y. — The Syracuse Regional Airport Authority (SRAA) on Friday formally opened the new exit portal in terminal B at Syracuse Hancock International Airport.
SUNY Poly to use grant funding for K-12 mental-health services in Herkimer County
MARCY, N.Y. — Herkimer County announced it has awarded two instructors at SUNY Polytechnic Institute (SUNY Poly) a grant of $750,000 to support school-based, mental-health
Here are some recent tweets that came across the @cnybj Twitter feed, offering small business, COVID-19, HR, leadership, and career tips. SBA @SBAgov#WomenInBusines: SBA has programs and resources to help you start, grow, expand, and recover your business! Learn more: https://sba.gov/women NFIB @NFIB“The Index level rose to 104.0, an optimism level above that reached in
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Here are some recent tweets that came across the @cnybj Twitter feed, offering small business, COVID-19, HR, leadership, and career tips.
SBA @SBAgov
#WomenInBusines: SBA has programs and resources to help you start, grow, expand, and recover your business! Learn more: https://sba.gov/women
NFIB @NFIB
“The Index level rose to 104.0, an optimism level above that reached in the beginning of the prior two recessions.” More from @NFIBResearch’s latest #COVID19 #smallbiz loan program survey: https://nfib.com/content/press-release/economy/small-business-optimism-improves-in-september-uncertainty-index-remains-high/
SCORE Mentors @SCOREMentors
SCORE mentors can help you #persevere through tough times. Find a FREE business mentor today: http://ow.ly/cecH50BUn0x
Bond, Schoeneck & King @BondLawFirm
As a bonus to #Bond’s October 13 #webinar about the evolving legal implications of #COVID19 for business, we’ve posted a short video to provide additional PPP information and answer #FAQs: https://bit.ly/3j1JJHx.
Hancock Estabrook @HancockLawLLP
Corporate Legal Alert: Proposed Regulations for NYS MWBE Certification https://hancocklaw.com/publications/corporate-legal-alert-proposed-regulations-for-nys-mwbe-certification/ #MWBE #NYS #legalupdate
East Side Staffing @EastSideStaff
If you say you are relationship-focused and strategic in #HR, your behavior must reflect that. Being transactional is the opposite of being relationship-focused. Self-reflect by looking at your emails, calls, zooms, etc. …transactional? We can’t improve what we don’t see.
Michael Sgro Leadership Coaching @CoachSgro
Leaders light the way and build other leaders. Release your inner unicorn!
Lolly Daskal @LollyDaskal
You don’t build a company, you build people, then the people build the company. @LollyDaskal — http://bit.ly/2KoZBmu
Engagedly @engagedlyInc
5 Essential #ManagerialTips to Create #EmployeeEngagement #HR https://hubs.ly/H0y3_530
Mark C. Crowley @MarkCCrowley
People will never forget how their boss & organization treated them during the pandemic & #WorkFromHome experience.
Center for Creative Leadership @CCLdotORG
Change is rarely easy, but these steps will make any organizational shifts you’re implementing right now more effective: https://bit.ly/3kLQ7DO #change #leadership
Small Business Expo @SmallBizExpo
4 Tips to Stay Productive in Turbulent Times http://twib.in/l/K8KERndArgkK
Hannah Morgan @careersherpa
Is Remote Work a Way to Phase Into Retirement — #Unretirement Project https://buff.ly/375P4Lh by @UnretirementPro
Virginia Franco @VAFrancoResumes
As an Executive Resume Writer, I hear the question, “Should I address my employment gap?” all the time. As always, my response is, “Yes.” How you address it depends on the situation. Read how to explain an employment gap here: https://bit.ly/33MeI61
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.