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Millennial, Gen Z consumers prefer digital, in-person banking combo
About 85 percent of Americans say they will use digital tools to conduct some or all financial transactions after the COVID-19 pandemic, according to a recently released survey report from KeyBank. However, Millennial and Gen Z consumers (which this study defined as those under age 35) prefer a combination of digital and in-person banking more often than […]
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About 85 percent of Americans say they will use digital tools to conduct some or all financial transactions after the COVID-19 pandemic, according to a recently released survey report from KeyBank.
However, Millennial and Gen Z consumers (which this study defined as those under age 35) prefer a combination of digital and in-person banking more often than older Americans, who would rather exclusively use digital-banking tools. That’s a “surprising” discovery for technology-forward younger generations, according to the KeyBank 2020 Financial Resiliency Survey, which the Cleveland, Ohio–based bank released Feb. 23. KeyBank has a significant presence throughout Central and Upstate New York, with its branch network and ATMs.
The survey also found more than one- quarter (28 percent) of people under age 35 say they want to create and update a budget with the help of a professional powered by technology. By contrast, just 6 percent of people 50 and over said the same. Rather, 51 percent of people age 50 and over would prefer to create and update a budget on their own using digital-banking tools, compared to 44 percent of people under age 35 who agree.
The 2020 Financial Resiliency Survey polled more than 1,200 Americans on their financial feelings after nearly a year of living through a pandemic, finding that 44 percent of people are “extremely comfortable” with digital-banking tools, “reflecting a massive shift” towards digital, “as our lives become increasingly virtual during the pandemic,” KeyBank said.
Generational preferences in digital banking could be a result of younger Millennials and Gen Zers experiencing financial firsts — such as budgeting and bill pay — during a “tumultuous” year, per KeyBank.
“The pandemic has accelerated the adoption of online and mobile banking, and consumers are increasingly comfortable with using digital tools to manage their money,” Jamie Warder, executive VP and head of digital banking at KeyBank, said. “The advantage of digital banking tools is that they are not one-size-fits-all solutions. With widespread economic fallout resulting from the pandemic, it is understandable that younger Americans are seeking guidance from trusted financial advisors to help them navigate uncharted waters, in addition to technology-enabled services that allow them to bank on their own terms. The future of banking includes both digital tools and human expertise.”
This survey was conducted online by Schmidt Market Research with 1,204 respondents completing the survey between Sept. 30 and Oct. 2, 2020. The target audience was between the ages of 18 and 70, and those who have sole or shared responsibility for household financial decisions.

Oswego Industries, The Arc of Oswego County plan on-site hiring event May 6
FULTON — Oswego Industries and the Arc of Oswego County plan to hold an on-site hiring event on May 6 from 9 a.m. to 3 p.m. at their shared headquarters at 7 Morrill Place in Fulton. Both are nonprofits that support individuals with intellectual and developmental disabilities. The organizations have full- and part-time positions ranging
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FULTON — Oswego Industries and the Arc of Oswego County plan to hold an on-site hiring event on May 6 from 9 a.m. to 3 p.m. at their shared headquarters at 7 Morrill Place in Fulton.
Both are nonprofits that support individuals with intellectual and developmental disabilities.
The organizations have full- and part-time positions ranging from direct support professionals and plan coordinators to production support in assembly/packaging, textiles, and document imaging.
“We recognize the challenges of coming back to work during the pandemic,” Eric Morris, human-resources manager at Oswego Industries and The Arc, said in a release. “Our agencies offer flexible scheduling in a variety of positions to support candidates as they transition back into the workforce. Employment opportunities range from directly supporting people with disabilities to production work in assembly/packaging, textiles, and document imaging. We have full-time and part-time positions available with the options to work day or evening shifts.”
Oswego Industries describes itself as an equal-opportunity employer and encourages candidates of all abilities and backgrounds to apply. The organization also says it offers “competitive pay, great benefits and opportunities to advance in a workplace where employees can make an impact and improve lives.”
Those interested can browse current open positions via: bit.ly/arc-oi-openings.
Those who want to schedule an interview, can contact Stephanie Wallace, administrative-support assistant at (315) 598-3108, ext. 291.
Oswego Industries and The Arc of Oswego County say their mission is “to be leaders in the field of developmental disabilities, committed to meeting the needs of individual growth, productivity, and independence through education, advocacy and increased community acceptance and participation.”

DFS offers guidance for N.Y. insurers on managing climate-change financial risks
The New York State Department of Financial Services (DFS) has issued a proposed, detailed guidance for New York–regulated domestic insurers, outlining the department’s expectations for managing the financial risks from climate change. The proposed guidance builds on the DFS circular letter on Sept. 22, 2020. That letter outlined the department’s expectations that all New York insurers start
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The New York State Department of Financial Services (DFS) has issued a proposed, detailed guidance for New York–regulated domestic insurers, outlining the department’s expectations for managing the financial risks from climate change.
The proposed guidance builds on the DFS circular letter on Sept. 22, 2020. That letter outlined the department’s expectations that all New York insurers start “integrating the consideration” of the financial risks from climate change into their governance frameworks; risk-management processes; and business strategies, along with developing their approach to climate-related financial disclosure.
DFS is seeking input on the guidance, which will be finalized following a 90-day public comment period, per a March 25 department news release.
“This proposed guidance provides a blueprint for insurers to manage the complex financial risks of climate change,” Superintendent of Financial Services Linda Lacewell said in the release. “We look forward to receiving input from the industry, experts and others to help shape our final guidance. The imperative of climate change is now.”
The proposed guidance is the first climate-related guidance issued by a U.S. financial regulator, the department noted.
It is based on the New York Insurance Law; National Association of Insurance Commissioners manuals; and publications, guidance, and supervisory statements of international regulators and networks, such as the Bank of England Prudential Regulation Authority, the Network for Greening the Financial System, the International Association of Insurance Supervisors, the Sustainable Insurance Forum, and the European Insurance and Occupational Pensions Authority.
Among other things, the proposed guidance covers governance, business models and strategy, risk management, scenario analysis, and public disclosure. Each insurer is expected to assess the significance of climate-related financial risks to its business and take a “proportionate” approach to managing those risks that reflects its exposure to those risks as well as the “nature, scale and complexity” of its business, DFS said.
DFS will continue to develop its supervisory approach to managing and disclosing climate risks over time, considering U.S. federal and state regulatory developments, as well as evolving practices in the industry and in the international supervisory community.
Based on the industry’s progress and the impact of climate risks to insurers, DFS will also develop a timeframe by which insurers should have “fully embedded” their approaches to managing climate risks in their governance structures; risk-management frameworks; and processes, business strategies, metrics and targets, and disclosure methods.
Those interested are encouraged to provide comments on the proposed guidance by June 23. Instructions for providing comments can be found on the public consultation section of the climate-change page on the DFS website (www.dfs.ny.gov/industry_guidance/climate_change), the department said.

MVP Health Care to start offering level-funded insurance plans in July
SCHENECTADY, N.Y. — Beginning this summer, MVP Health Care will offer “level funded” insurance plans to employers with more than 100 subscribers, or health-plan participants. Level-funded plans offer employers “an alternative to traditional fully insured or self-funded plan options,” MVP said. MVP will start offering the plans July 1, director of public relations at MVP
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SCHENECTADY, N.Y. — Beginning this summer, MVP Health Care will offer “level funded” insurance plans to employers with more than 100 subscribers, or health-plan participants.
Level-funded plans offer employers “an alternative to traditional fully insured or self-funded plan options,” MVP said.
MVP will start offering the plans July 1, director of public relations at MVP Health Care, tells CNYBJ in an email.
Under the level-funded plan, companies pay one fixed monthly premium for all costs and at year-end, if claims are less than what was originally projected, the employer will receive “100 percent of the surplus.” If claims are more than projected, the employer does not have to pay anything additional to cover the additional costs, per MVP.
Administered by MVP Select Care, Inc., this new option combines the financial safety and predictable cash flow of fully funded plans with the cost savings, customization, and detailed reporting possible with self-funded plans, MVP Health Care says.
MVP will offer the plans through a partnership with Westborough, Massachusetts–based Health Plans, Inc. (HPI).
“Health insurance is often the second largest operating cost for businesses after employee wages,” Christopher Del Vecchio, president and CEO of MVP Health Care, said in a release. “This new solution will provide businesses and employees with alternative, affordable health-care options, which have become more important than ever during the COVID-19 pandemic.”
This new level-funded plan’s
benefits include options to help employees support a healthy lifestyle such as $0 telemedicine services and “dedicated onsite well-being support” for employees, the health insurer said.
Schenectady–based MVP Health Care operates a Syracuse office at 333 West Washington St., an Endwell location at 3660 George F Highway, and an office at 421 Broad St. in Utica, per its website.

Brown & Brown Insurance net income jumps 31 percent in Q1
Brown & Brown, Inc. (NYSE: BRO), the Florida–based parent of Syracuse–based Brown & Brown Empire State, reported that its net income rose 31 percent to $199.7 million in the first quarter from $152.4 million in the year-ago quarter. The company’s net income per share increased almost 30 percent to 70 cents from 54 cents a year prior.
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Brown & Brown, Inc. (NYSE: BRO), the Florida–based parent of Syracuse–based Brown & Brown Empire State, reported that its net income rose 31 percent to $199.7 million in the first quarter from $152.4 million in the year-ago quarter.
The company’s net income per share increased almost 30 percent to 70 cents from 54 cents a year prior. Net income per share adjusted, excluding certain acquisition expenses, increased more than 37 percent to 70 cents from 51 cents in the year-ago earnings period.
First-quarter revenue, under U.S. generally accepted accounting principles, totaled $815.3 million at Brown & Brown, up nearly 17 percent compared to the first quarter of the prior year.
“We had a great quarter. The results were driven by more new business, good retention, and rate increases across all four divisions. Our team did an outstanding job of delivering for our customers in a work-from-anywhere environment,” J. Powell Brown, president and CEO of Brown & Brown, said in its April 26 earnings report.
Brown & Brown, which earlier this year moved into a new corporate headquarters in Daytona Beach, is an insurance-brokerage firm providing risk-management products and services to individuals and businesses.
Brown & Brown Empire State is headquartered at 500 Plum St. in Syracuse’s Franklin Square area. It also has offices in Vestal, Rome, and Clifton Park, according to the firm’s website.

ANCA seeks new leader as Fish is set to retire
SARANAC LAKE, N.Y. — The Adirondack North Country Association (ANCA) will accept applications until May 7 for those interested in serving as the organization’s next executive director. Kate Fish — who has served as ANCA’s executive director for nearly 12 years — plans to retire later this year. The board of directors of ANCA, a
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SARANAC LAKE, N.Y. — The Adirondack North Country Association (ANCA) will accept applications until May 7 for those interested in serving as the organization’s next executive director.
Kate Fish — who has served as ANCA’s executive director for nearly 12 years — plans to retire later this year.
The board of directors of ANCA, a regional economic-development nonprofit, has launched a nationwide search to fill the position. A complete job description can be accessed at bit.ly/ANCA-ED.
“Kate is leaving a lasting legacy at ANCA and Adirondack North Country,” Jim Sonneborn, president of the ANCA board, said in a news release. “Her vision and bias toward action have helped ANCA become a real leader in sustainable economic development. ANCA’s clean-energy program and Center for Businesses in Transition are models for other rural areas, and we have Kate’s innovative thinking to thank for that.”
Fish also worked on a revolving-loan fund for small farms that ANCA will launch later this year, Sonneborn noted.
ANCA is an independent, nonprofit corporation that works to promote economic development across a 14-county region of Northern New York, with a focus on entrepreneurship, local agriculture, and clean energy. Since 1955, ANCA says it has leveraged the investment of hundreds of millions of dollars into key sectors that drive sustainable local economic development.
In 2019, ANCA took on operation of the Adirondack Diversity Initiative, when state funding enabled the hiring of its inaugural director.
“This is a great time for ANCA to attract an excellent new leader,” Fish contended. “I have accomplished what I set out to do over the past 12 years — building a skilled staff and board, establishing a strong clean energy program, securing new revenue sources, and accelerating our entrepreneur and small business programs.”
ANCA’s board has appointed a small search committee to manage the search process, including Ty Stone, ANCA board member and North Country Regional Economic Development Council co-chair. Stone is president of Jefferson Community College.

Survey: Confidence in retirement security remains steady amid pandemic
“Even with changes in the labor market, workers’ confidence in their ability to live comfortably in retirement remains high overall,” Craig Copeland, EBRI senior research associate and co-author of the report, said. “However, while resilience may be the watchword for 2021, three in 10 workers say the pandemic has negatively impacted their ability to save
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“Even with changes in the labor market, workers’ confidence in their ability to live comfortably in retirement remains high overall,” Craig Copeland, EBRI senior research associate and co-author of the report, said. “However, while resilience may be the watchword for 2021, three in 10 workers say the pandemic has negatively impacted their ability to save for retirement, due to reduced hours, income, or job changes. The group that was most likely to have their ability to save impacted were those that were more likely to have low confidence historically, such as low income, not married, and having a problem with debt.”
The RCS was fielded in January. Last year, the RCS was fielded twice — once in January prior to the COVID-19 outbreak and then re-fielded through a supplemental survey of key questions from March 20-30, 2020, “allowing for comparisons before and during the pandemic,” EBRI noted.
The Employee Benefit Research Institute is a private, nonpartisan, nonprofit research institute based in Washington, D.C. that focuses on health, savings, retirement, and economic-security issues. Greenwald Research, also based in Washington, D.C., is an independent research firm that has been specializing in retirement, employee benefits, and health-care research for more than 35 years.
Work adjustments
Nearly two in 10 (18 percent) workers said their hours and/or pay were reduced since Feb. 1, 2020. One out of 10 employees said they were furloughed/temporarily laid off. In total, 39 percent of workers reported their household had some type of negative job or income change since Feb. 1, 2020.
However, 21 percent of workers reported having some type of positive change in work in the same timeframe.
Employees who had a negative change in work were more likely to say that the COVID-19 pandemic reduced their confidence in having enough money to live comfortably throughout their retirement years. Half of workers who had a negative change in work said that they were either somewhat or significantly less confident because of the COVID-19 impact, compared with just 24 percent of those who did not have a negative change, the survey found.
Satisfaction with workplace-retirement plans
The survey found only 22 percent of workers adjusted the age at which they plan to retire because of the pandemic and its economic impact, including 17 percent who plan to retire later.
The RCS continues to demonstrate that workers expect to work in retirement, which is “drastically different” than the experience retirees report. Three-quarters of workers expect to work in retirement compared to just three out of 10 retirees who report doing so.
More than four in five workers who are offered a workplace retirement-savings plan are satisfied with the benefit. Just three out of 10 report having made changes to their plan in the past year. Among those who did, six in 10 say they increased the amount they contribute, while one out of four say they reduced or stopped contributions.
“Showing further resilience, just one in 10 workers who have saved for retirement say they have taken a loan, hardship distribution or early withdrawal from their workplace retirement plan in the past 12 months,” Copeland said. “The most likely reasons for taking this money out were for paying off credit card debt, or for a COVID-related need.”
About 80 percent of plan participants were satisfied with the investment options available, although about 30 percent say they would like more options available, an increase from 22 percent in 2020.
The 2021 Retirement Confidence Survey of 3,017 Americans was conducted online Jan. 5 through Jan. 25. All respondents were age 25 or older. The survey included 1,507 workers and 1,510 retirees, and this year included an “oversample” of Black Americans and Hispanic Americans. EBRI and Greenwald researchers will be conducting a fuller analysis of differences by race and ethnicity and will issue a separate report on those findings in June 2021.

CountryMax adds two to company’s in-house marketing group
CountryMax Stores, a family-owned farm supply and feed store with locations in Central New York, has hired new employees from Cazenovia and the Rochester area to join its in-house marketing group. The new hires are Brian Rapp, a creative director from Cazenovia, and Jenny LaMar, a junior designer from Pittsford, the company said in an April 22
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CountryMax Stores, a family-owned farm supply and feed store with locations in Central New York, has hired new employees from Cazenovia and the Rochester area to join its in-house marketing group.
The new hires are Brian Rapp, a creative director from Cazenovia, and Jenny LaMar, a junior designer from Pittsford, the company said in an April 22 news release.
The company describes Rapp as a veteran of several upstate New York advertising agencies. He most recently worked as part of the in-house advertising team for Oneida Nation Enterprises and Turning Stone Resort Casino. He brings decades of consumer marketing and branding experience to CountryMax Stores, the company said.
LaMar graduated from University of Delaware with her degree in food and agribusiness marketing. Her responsibilities at CountryMax include graphic design and management for the company’s Facebook and Instagram channels, as well as store signage and decorating.


Rapp and LaMar will work with Mandi Lenhard, the firm’s marketing director, and Brad Payne, director of sales at CountryMax Stores, and other in-house designers and programmers. They will focus on increasing awareness of the CountryMax name as its “regional footprint grows.”
Additional priorities include creating branded educational content for customers and employees, expanding social-media engagement and honing the company’s email campaigns. CountryMax contends that “building this internal team reflects a national trend toward in-house marketing agencies.”
CountryMax also says it will soon be hiring an events coordinator to manage pet birthday parties, school visits, live education seminars, and other events at stores across the state.
CountryMax stores in Central New York include locations in Oswego, Lysander, Cicero, DeWitt, Norwich, Cortland, and Seneca Falls.
VIEWPOINT: Agencies Explain New Mental-Health Parity Rules for Health Plans
On April 2, 2021, the three federal departments that regulate health plans and health insurance (Labor, Treasury, and Health and Human Services) published guidance on the recently enacted changes to the Mental Health Parity and Addiction Equity Act of 2008 (MHPAEA). The new guidance, which is in the form of “frequently asked questions” or FAQs, explains the
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On April 2, 2021, the three federal departments that regulate health plans and health insurance (Labor, Treasury, and Health and Human Services) published guidance on the recently enacted changes to the Mental Health Parity and Addiction Equity Act of 2008 (MHPAEA).
The new guidance, which is in the form of “frequently asked questions” or FAQs, explains the significant new requirements under MHPAEA enacted last December in the Consolidated Appropriations Act of 2021 (the Appropriations Act). Under the Appropriations Act, health plans and health insurers covered by MHPAEA must perform and document comparative analyses of the “non-quantitative treatment limitations” (NQTLs) under the plan and furnish such analyses to the departments upon request.
Background —The Mental Health Parity and Addiction Equity Act
The MHPAEA requires parity between a covered health plan’s benefits for mental health and substance-use disorder (SUD) services on the one hand, and the benefits for medical and surgical services on the other, in three different categories of plan-design features:
• annual and lifetime limits
• financial requirements, such as coinsurance and copays
• treatment limitations.
The last of these categories — treatment limitations — includes both “quantitative” treatment limitations (like limits on the number of covered visits to a provider) and non-quantitative treatment limitations. NQTLs include such things as “medical necessity” and pre-authorization requirements, exclusions of “experimental” treatments, network-tier designs and “usual, customary and reasonable” standards. So, NQTLs are plan requirements that can limit a plan participant’s access to coverage, but aren’t expressed quantitatively, like covered visit limits.
Under MHPAEA, the “processes, strategies, evidentiary standards, or other factors” used by a health plan or policy in applying a non-quantitative limit to mental health/SUD benefits in each benefit classification must be comparable to, and not applied more stringently than, the factors used in applying the limit for medical/surgical benefits in the same classification. (For purposes of MHPAEA, health-plan benefits are divided into six broad classifications: (1) inpatient, in-network, (2) inpatient, out-of-network; (3) outpatient, in-network, (4) outpatient, out-of-network, (5) emergency care, and (6) prescription drugs.)
This parity requirement as to NQTLs replaced an earlier rule under which permitted differences in NQTLs as between mental health/SUD benefits and medical/surgical benefits “to the extent that recognized clinically appropriate standards of care may permit a difference.”
The Appropriations Act Amendment and the agency guidance
Accordingly, health plans and policies covered by MHPAEA are prohibited from developing or applying factors relating to NQTLs in ways that adversely affect the required parity between mental health/SUD and medical/surgical benefits. The Appropriations Act, signed into law on Dec. 27, 2020, specifically requires covered plans to perform and document “comparative analyses” of its non-quantitative treatment limitations which demonstrate the requisite parity between plan benefits in relation to these limits.
The Appropriations Act also requires covered plans to make their comparative analyses available to the three departments, or applicable state authorities, beginning 45 days after the enactment of the Appropriations Act — that is, beginning Feb. 11, 2021. In other words, the required analysis documentation could be demanded by federal or state agencies at any time, and the agency guidance confirms this.
The agency guidance (available on the U.S. Department of Labor website) includes fairly detailed information on the new MHPAEA requirements and the requisite “comparative analyses” of NQTLs. The guidance includes the following recommendations and mandates:
• The analyses must be sufficiently specific, detailed, and reasoned to demonstrate the required parity; general statements of compliance and conclusory references to broadly stated processes, evidentiary standards, or other factors will not be enough.
• Covered plans are urged to use the Department of Labor’s MHPAEA Self-Compliance Tool (available on its website) in developing their parity analyses. The Self-Compliance Tool is a detailed guidance document on MHPAEA that includes examples, self-audit questions and “compliance tips.” The FAQs state that if plans use the Self-Compliance Tool, they “should be in a strong position to comply with the [CAA’s] requirement to submit comparative analyses upon request.”
• A compliant analysis must include, at minimum, nine specific components (listed in the agency guidance), including: identification of the specific mental health/SUD and medical/surgical benefits that are compared; identification and explanation of the factors relied on in the design or application of each NQTL, including what weight was given to each such factor; and an explanation of any variations in the application of a guideline or standard as between mental health/SUD benefits and medical/surgical benefits.
• If the federal agencies determine that a health plan’s parity analyses are insufficient or non-compliant, the plan will be required to notify all plan participants and enrollees of the non-compliance, and the applicable authorities of the state where the plan is located will also be notified.
• Besides federal and state regulatory authorities, participants in ERISA-covered health plans can also request copies of the plan’s comparative analyses of its NQTLs. In addition, if a participant’s benefit claim is denied and the MHPAEA analysis is relevant, it would have to be furnished to the participant in connection with their right to appeal the claim denial.
What covered plans must do
Since the federal and state agencies could demand the required parity analyses at any time, group health plans covered by MHPAEA should immediately review their comparative analyses considering the detailed provisions of the agency guidance. Note that MHPAEA covers all health plans (insured or self-insured, and whether sponsored by private or governmental employers) and health-insurance policies that provide mental health or substance-abuse disorder treatments as well as medical or surgical benefits. (There is an exception for small, self-insured plans, with 50 or fewer covered employees.)
The agency guidance also states that, in the near term, the Department of Labor expects to focus its enforcement efforts on:
• prior-authorization requirements,
• concurrent-review requirements,
• standards for provider admission to participate in a network (including reimbursement rates) and
• out-of-network reimbursement rates.
Robert W. Patterson is a member (partner) in the Buffalo office of Syracuse–based law firm Bond, Schoeneck & King PLLC. Contact him at rpatterson@bsk.com. This article was first published on the firm’s website.

Symphoria renews contracts with conductors Loh, O’Loughlin
SYRACUSE — Symphoria, the professional orchestra of Central New York, recently announced it has renewed “multi-year” contracts with both of its conductors. The organization didn’t release any financial terms of those contracts in its April 22 news release. Lawrence Loh, Symphoria’s music director, and Sean O’Loughlin, the principal pops conductor, will continue their musical leadership.
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SYRACUSE — Symphoria, the professional orchestra of Central New York, recently announced it has renewed “multi-year” contracts with both of its conductors.
The organization didn’t release any financial terms of those contracts in its April 22 news release.
Lawrence Loh, Symphoria’s music director, and Sean O’Loughlin, the principal pops conductor, will continue their musical leadership. Symphoria works to provide orchestral and ensemble performances, along with education and outreach, the organization said.
“Conductors Lawrence Loh and Sean O’Loughlin are integral parts of Symphoria,” Mary Ann Tyszko, who chairs the Symphoria board of directors, said in the release. “We are very pleased to continue our successful collaboration, bringing music to our community.”
About Loh
Loh has worked with Symphoria since 2013 and was appointed Symphoria’s inaugural music director in 2015. Under his direction, Symphoria has performed familiar classics and helped the audience “rediscover” female composers like Florence Price and Fanny Mendelssohn while introducing contemporary works from Jessie Montgomery and Quinn Mason. Loh was instrumental in Symphoria’s multimedia program about Ellis Island in addition to the orchestra’s two-day Rachmaninoff Festival featuring pianist Natasha Paremski.
After the initial pandemic closure, Loh conducted Symphoria’s return to the stage in September 2020, beginning a season of more than 20 socially distant, livestreamed concerts.
About O’Loughlin
O’Loughlin has collaborated with Symphoria since 2012, and he became the principal pops conductor in 2013.
He brought his expertise to the podium for concerts featuring themes from James Bond films to Broadway musicals to the best of John Williams, including the music from “Star Wars.” O’Loughlin has also conducted as Symphoria provided the live soundtrack for films like “The Wizard of Oz” and “E.T. the Extra-Terrestrial.” Each December, O’Loughlin leads the orchestra in the Holiday Pops concerts.
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