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Upstate consumer sentiment inches up in December

New York consumers closed out 2013 with a focus on the holidays but didn’t display much positive movement in their overall willingness to spend money. Consumer sentiment in upstate New York rose 1.7 points to 69.1 in December, according to the latest monthly survey that the Siena (College) Research Institute (SRI) released Jan. 6. Upstate’s

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Keeping It Kleen acquisition adds training option to WyckWyre services

CONKLIN — WyckWyre Food & Hospitality Online Hiring Systems, a unit of Maines Paper & Food Service, Inc., acquired Keeping It Kleen, another Maines subsidiary, on Jan. 1. It’s a move designed to further WyckWyre’s goal of helping its customers boost employee retention rates through proper training. WyckWyre did not disclose terms of the acquisition,

Top Candidates Do Not Equal Top Employees

Your new hire sailed through the interview process. He “wowed” HR, hit it off with the department manager and — based on his stellar résumé — is more than qualified for the position. So why is he failing on the job? It could be because he’s a great interviewee, but not a high performer. In

Learning to Think Sideways

There was a great running gag on the NBC sitcom “30 Rock,” about a fake TV game show called “Homonym.” The host said a word that has multiple meanings and the contestant tried to guess which definition the host had on his card. No matter which meaning the contestant guessed, the host would always reply,

An updated lesson on what you’re selling

In August 2005, I wrote an op-ed, entitled, “What Are You Selling?” (Subhead: Be like Bob, sell yourself). In the column, I told the story a successful local salesperson, whom I called Bob. The full column is below in italics. Read through it and check back with me on the other side:   Here’s a

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