Business Mentors

How to Take Control of Your Online Reputation

Social media isn’t new anymore. Just about everyone uses Facebook, Twitter, YouTube, LinkedIn, blogs, photo-sharing sites, and more. And it’s not new for organizations to use these sites for two-way c Read More

On Customer Service, Do Your Employees Really Hear You?

Knowing my passion for excellent customer service, my neighbor shared his recent service experience with me. He took his white truck in to be serviced. When he dropped the truck off, the service advi Read More

Payment-Bond Claims: An Alternative Way to Ensure Contractors are Paid

All too often, unfortunately, many construction subcontractors do not get paid for labor or materials. In order to receive payment, most subcontractors resort to filing a Mechanics Lien. The governin Read More

Responding to Negative Posts on Social Media

Today’s technology makes it easy to engage with customers when things are going great. But what about when things are not going so well? How you engage with your audiences during difficult situations Read More

Emotional and Social Intelligence: The Key to Long-Term Leadership

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then Read More

A Listener’s View: We Are Our Presentations

The goal of every presentation is to influence how listeners will think or act. Given that objective, few presentations make the cut. Although many people treat presentations rather casually, every on Read More

Tax Benefits for Hiring Targeted Groups

The Work Opportunity Tax Credit (WOTC) is a valuable tax break for businesses that hire workers from certain targeted groups. Although it has been available in some form for many years, it tends to be Read More

TEDCenter Helps Retrain Individuals to Compete in the Job Market

Stephanie Mayne is the human-resources manager at M.S. Kennedy Corp., a company based in the town of Clay that has been designing and producing high-performance analog microelectronics for 40 years. A Read More

The Importance of Establishing Confidentiality and Trust

“Shh, can you keep this quiet?” Certainly, most of us have heard that phrase at one time or another from a boss or a colleague in the course of our careers. Sometimes, it relates to a particularly sen Read More