CLAY, N.Y. — Excellus BlueCross BlueShield is now operating a new community resource center in the plaza located at 7421 Oswego Road (Route 57) in the town of Clay.
The Rochester–based health-insurance provider formally opened the CNY Liverpool Resource Center on Friday, Sept. 12. The new center is designed to provide personalized, in-person support for individuals and families navigating their health-insurance options, per the Excellus announcement.
The new center is open Monday through Friday, 9 a.m.-4:30 p.m., and offers customer support for individuals seeking health-insurance coverage.
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Excellus BlueCross BlueShield is Central New York’s largest health insurer.
Retail-sales consultants are available to help with enrollment in Medicare Advantage plans, Medicare Supplement plans, prescription drug plans, and individual products on or off the NY State of Health Marketplace including qualified health plans, the Essential Plan, Child Health Plus, and Medicaid Managed Care, Excellus said.
Customer-care advocates are also available to help members with claims, billing, benefits, and other questions.
“As a local, nonprofit health plan, we’re committed to being present in the communities we serve,” Mark Muthumbi, Central New York and Southern Tier regional president at Excellus BlueCross BlueShield, said in the announcement. “This new center gives our neighbors a place where they can sit down face-to-face with someone who understands their needs and can help them navigate their health coverage options.”
