A new Resume Builder survey of 1,342 U.S. managers with direct reports, found a majority of those using AI at work are relying on it to make high-stakes personnel decisions, including who gets promoted, who gets a raise, and who gets fired. According to the survey, six in 10 managers deploy AI to make decisions […]
A new Resume Builder survey of 1,342 U.S.
managers with direct reports, found a majority of those using AI at work are relying on it to make high-stakes personnel decisions, including who gets promoted, who gets a raise, and who gets fired.
According to the survey, six in 10 managers deploy AI to make decisions about their direct reports, including for high-stakes actions. Specifically, 78 percent of managers use AI to determine raises, 77 percent for promotions, 66 percent for layoffs, and 64 percent even use it to determine terminations. More than one in five managers say they frequently allow AI to make final decisions without human input; however, two-thirds of managers using AI to manage people report receiving no formal training for it.
“It’s essential not to lose the ‘people’ in people management,” Stacie Haller, chief career advisor at Resume Builder, said in the survey report. “While AI can support data-driven insights, it lacks context, empathy, and judgment. AI outcomes reflect the data it’s given, which can be flawed or biased. Organizations have a responsibility to implement AI ethically to avoid legal liability, protect their culture, and maintain trust among employees.”
The survey also found that 94 percent of AI-using managers rely on it to make employee-related decisions. Popular tools include ChatGPT (53 percent), Microsoft’s Copilot (29 percent), and Google’s Gemini (16 percent.). In addition to performance assessments and development planning, nearly half of AI-using managers say they use the tools often or all the time to guide decisions related to compensation and employment status.
Just 32 percent of managers using AI report receiving formal training on the ethical use of using AI in people management, while 24 percent report receiving no training at all.
The survey found that 46 percent of managers have been tasked with evaluating whether AI can replace one of their direct reports, and 57 percent concluded it could. Another 43 percent went on to replace the position with AI.
The survey was commissioned by ResumeBuilder.com and conducted online by polling platform Pollfish. A total of 1,342 managers were surveyed.
The full report is available online at: www.resumebuilder.com/half-of-managers-use-ai-to-determine-who-gets-promoted-and-fired/.
