About three-quarters of Gen Z workers use AI chatbots to help them solve workplace problems, according to a new survey report from Resume.org, a platform for building résumés, The June 2025 survey of 1,022 full-time Gen Z workers explored how they use AI to navigate workplace dynamics. It found that 76 percent use AI chatbots […]
About three-quarters of Gen Z workers use AI chatbots to help them solve workplace problems, according to a new survey report from Resume.org, a platform for building résumés,
The June 2025 survey of 1,022 full-time Gen Z workers explored how they use AI to navigate workplace dynamics. It found that 76 percent use AI chatbots at work, and 94 percent of those have used the tools to handle a workplace issue, such as decoding messages, managing conflict, or deciding how to reply.
After using AI to address a conflict, 43 percent of Gen Z respondents say they feel more confident, 38 percent feel validated, and 37 percent feel calmer. Nearly half say they change how they communicate, with 32 percent responding more assertively and 26 percent apologizing or taking responsibility, according to the survey.
On the negative said, 17 percent say AI has made them less likely to take personal responsibility, and 43 percent say it reinforced their biased reaction. About 35 percent of respondents say they rarely or never disagree with how the AI interprets a situation.
“Gen Z workers often feel more validated and confident after consulting AI because these tools offer immediate, judgment-free feedback in a format that feels safe and familiar,” Kara Dennison, head of career advising at Resume.org, said in the survey report. “Healthy workplace communication depends on empathy, active listening, and accountability. AI can complement that process, but it cannot replace it.”
The survey was conducted via Pollfish in June 2025. The full report is available at:
https://www.resume.org/7-in-10-gen-z-workers-outsource-emotional-intelligence-to-ai/
