RICH O’HARA, retail and operations controller, was recently promoted to senior VP. O’Hara, based at NBT Bank’s headquarters in Norwich, has more than 20 years of experience in financial accounting and budgeting. In his current role, he is responsible for managing budgeting and reporting functions for NBT’s Retail Banking and Operations Divisions. He joined NBT in 2006 as a senior accountant in the Accounting and Finance Division. Prior to joining NBT, O’Hara worked in the health care and technology industries. O’Hara earned his bachelor’s degree in economics from Ithaca College and his MBA in finance from SUNY Albany.