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Bassett’s new leadership team includes COO, other members

By Eric Reinhardt


COOPERSTOWN, N.Y.— The new leadership team of the Cooperstown–based Bassett Healthcare Network includes Jeff Joyner as chief operating officer (COO) and other officials.

Joyner has served as president of A.O. Fox Hospital in Oneonta since 2015. He will remain involved in the leadership of A.O. Fox Hospital as part of his broader responsibilities and officially started working in his new role on Aug. 31, Bassett announced in a news release.

Joyner is among the first appointments of Dr. Tommy Ibrahim, president and CEO of Bassett Healthcare Network, to the new network leadership team.

The group is described as “individuals who will work in various capacities to propel the network toward full integration, optimize core solutions, and position Bassett as a national player in health care delivery.” 

Besides Joyner, Ibrahim’s appointments to the leadership team include Lisa Betrus, senior VP, chief strategy, and transformation officer; Cailin Purcell, VP, chief of staff; and, Michael Thompson, VP, systems improvement.

About Joyner

In his role as senior VP and COO for Bassett Healthcare Network, Joyner will serve as the executive responsible for network-hospital operations, system-support services, and all integration efforts. 

Prior to his tenure at A.O. Fox Hospital, Joyner held executive-leadership positions in several organizations, including system VP of operations at St. Joseph’s Healthcare in New Jersey; VP of professional services at Sibley Memorial Hospital, an affiliate of Johns Hopkins Medicine; and VP of patient support services at Holy Cross Hospital in Silver Springs, Maryland. 

He holds a master’s degree in health-care administration and is a fellow of the American College of Healthcare Executives.

Besides his work as a health-care executive, Joyner is also former member of the Maine State Legislature, having served two terms from 1993 to 1997, per Bassett.

About Betrus

Betrus has been the CEO and administrator for Valley Health Services and Valley Residential Services in Herkimer since 1998, Bassett said. 

In 2017, her role was expanded to include VP for continuum of care for the Bassett Healthcare Network. 

In her role as senior VP, chief strategy and transformation officer, Betrus’ duties will include developing, communicating, executing, and sustaining network strategic initiatives. She’ll remain “very involved” in the leadership of long-term care at Valley Health Services, Valley Residential Services, other continuum-care services, and will lead continued development of ambulatory services across the region, the organization said.

About Purcell

Purcell has been a leader in the Bassett Medical Group for 10 years, beginning as a manager in the department of medicine before moving into the role of senior director for the department. 

In 2018, Purcell transitioned to the senior director of the department of surgery, which includes leadership of women’s health, anesthesia, and perioperative services. 

In her role as the VP, chief of staff, Purcell will support the president and CEO and all members of the executive leadership team in all aspects of daily operations of the network. She will also be working on system-improvement activities and “will play an important role” in building the Bassett Healthcare administrative-fellowship program, developing future leaders for the organization. 

Purcell worked for more than 10 years in a variety of leadership roles in health-care organizations in the Capital Region, prior to her arrival at Bassett. 

About Thompson

Reporting to the chief of staff, Thompson will join Bassett Healthcare Network as the VP of systems improvement. 

He comes to Bassett from INTEGRIS Health in Oklahoma City, where he has spent the last five years in a variety of roles — most recently as VP for provider services and integration. 

In his role as VP of systems improvement, Thompson will partner with administrative and medical-staff leadership to develop and implement a strategic performance-improvement plan for all hospitals across the Bassett Healthcare Network. 

Prior to working for INTEGRIS, Thompson spent 10 years with the U.S. Postal Service in a “variety of positions with increasing responsibility.” He is described as a Lean Six Sigma expert and has “extensive experience” in LEAN methodology and system design.