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State fines Excellus $1 million for denying customers’ contraceptive coverage

by Eric Reinhardt

Date: 4/17/2017 at 17:20:53

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The New York State Department of Financial Services (DFS) has fined Excellus Health Plans, Inc. $1 million for “wrongly” denying contraceptive coverage.

A DFS investigation found that the health insurer wrongly denied contraceptive coverage to customers due to internal system and process errors, failed to promptly pay or deny claims, and failed to acknowledge or resolve consumer grievances within time frames required by law.

 



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