State fines Excellus $1 million for denying customers’ contraceptive coverage
by Eric Reinhardt
Date: 4/17/2017 at 17:20:53
This content is for subscribers only. Please subscribe or login to get full access to the Business Journal News Network.
Click Here for membership choices
The New York State Department of Financial Services (DFS) has fined Excellus Health Plans, Inc. $1 million for “wrongly” denying contraceptive coverage.
A DFS investigation found that the health insurer wrongly denied contraceptive coverage to customers due to internal system and process errors, failed to promptly pay or deny claims, and failed to acknowledge or resolve consumer grievances within time frames required by law.